Pop's America delivers consistently fast delivery and orders arrive well within promised windows, with many customers noting speed, careful packaging, and delivery that matches or exceeds expectations. They highlight reliable packaging, protective wrapping for fragile items, and products arriving exactly as described or planned, contributing to a smooth, repeatable buying experience. The product selection stands out for uniqueness and usefulness, with customers expressing enthusiasm for items that are not easily found elsewhere and noting value for money and good prices. Customer service is praised as attentive and accommodating, with quick responses and efficient handling contributing to overall satisfaction and a high likelihood of reordering.
package in good condition everything in glass was well packaged package shipped quickly new regular products only small problem, a little too much out of stock and restocking a little long
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Response from Pop’s America
Good evening,
Thank you for your feedback. There are several reasons for the shortages:
- Delivery time from the US, minimum 6 weeks in transit, then customs clearance, then delivery again.
Many products come back regularly, but with alerts, some customers can take several dozen quantities at once.
- Sharp price rises, or new taxes. Pop Tarts, for example, are subject to a 30% price increase, so we have to wait for a price cut to restock.
- Some products are not available immediately
On average, we're around 15% out of stock, but for several days now we've been completely deactivating products that won't be back within 3 months, to lighten the search. We've also added an "In Stock" filter to speed up your search.
Finally, at the end of May we'll be moving to a new warehouse and a new region, which is likely to increase stock-outs for a few months.
Thank you again for your order.
K
Kelly P.
Rating: 4 out of 5
following a purchase from 12/03/2023
First order placed on this site and I am satisfied. Fast shipping, well protected package 📦 , no oversights. The only negative point I would have to say is that a lot of items were out of stock. 🍭🍬🍫
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Julie L.
Rating: 4 out of 5
following a purchase from 11/03/2023
I received my order quickly and I didn't have to wait long, which is just great.
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Soffiane B.
Rating: 3 out of 5
following a purchase from 08/03/2023
Hello, I received the big box, it would have been better to put in a bubble envelope this negative point of big box for six packs of chewing gum Cdlt.
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Response from Pop’s America
Hello,
Thank you for your feedback. We totally agree with you. We are in the process of restocking our mini cartons for orders with small products such as chewing gum. We are currently out of stock and have had to use the 25cm cartons for your shipment. We do not use bubble envelopes for food products.
Thank you for your understanding.
M
Maëlan S.
Rating: 4 out of 5
following a purchase from 02/03/2023
Package well received, and I appreciate the little candy gift 😉
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Lolita H.
Rating: 4 out of 5
following a purchase from 01/03/2023
The error was mine, so I'm amending my comment. Fast delivery.
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Jean C.
Rating: 4 out of 5
following a purchase from 28/01/2023
Suitable
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Bryan Aiie G.
Rating: 4 out of 5
following a purchase from 19/02/2023
1 day delay on the order Products a little dented despite the bubbles Despite that it's perfect
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Response from Pop’s America
Hello,
Thank you for your feedback.
Gls postponed the delivery by one day due to a problem on their side with the delivery person who was supposed to deliver on the day announced.
The delivery time is not guaranteed with Gls but recommended from 24 to 72 hours, in your case it was 72 hours as announced at the time of your order and on your invoice (delivery between the 22nd and 24th).
We'll pass on the problem of the dents to Gls. However, you had a Monster named "Damaged with dents" in your 50% off order.
We recommend Mondial Relay on the site for packages with drinks, the processing of packages is less hectic 🤗
Thank you for your order.
J
Juliette L.
Rating: 4 out of 5
following a purchase from 18/02/2023
Products exactly as described. Top delivery 👌
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Lucas V.
Rating: 4 out of 5
following a purchase from 15/02/2023
Great!
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Alexis T.
Rating: 4 out of 5
following a purchase from 12/02/2023
The cans were carefully packaged, but I received 2 very damaged cans, so I was a little disappointed.
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Response from Pop’s America
Hello, we've had no reports or photos of products being damaged in transit. As you pointed out, they are carefully and individually packaged. However, when there is a large number of cans in an order like yours, more than 15 cans, despite all the protection in place, the packages are very heavy, more than 12 kilos, and the risk of impact is very high.
Thank you for your feedback. We're sorry that 2 cans were damaged in transit.
T
Tarek Hugo D.
Rating: 3 out of 5
following a purchase from 07/02/2023
Products not bad but it's true that we French have much more flavors damaged package mis quick return of customer service. Quite satisfied.
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Valerie B.
Rating: 4 out of 5
following a purchase from 01/02/2023
Very happy with my order of pop tart's, however I received a box of expired products among the 4 ordered. Very fast delivery
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Response from Pop’s America
Hello,
Thank you for your feedback. After checking, there were no Pop Tarts in Anti-Gaspi. The dates are displayed on your invoice, normally they correspond to the batch of each product, we did not find any Pop Tarts with an outdated date on your order. Perhaps the day and month have been inverted when reading the date?
Thank you for your help.
M
Massicot J.
Rating: 4 out of 5
following a purchase from 30/01/2023
Excellent
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Lowitt J.
Rating: 4 out of 5
following a purchase from 28/01/2023
Extra, nothing to do with European lollipops
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Kuro D.
Rating: 3 out of 5
following a purchase from 23/01/2023
Very fast service, really great
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Christophe M.
Rating: 4 out of 5
following a purchase from 21/01/2023
For a first order, it's a success! Delivery times respected, careful and secure packaging. The requested products were all present in the order and conformed to what was proposed on the site. A first order, a first positive opinion, the future will tell. Thank you for reading.
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Frédéric G.
Rating: 4 out of 5
following a purchase from 21/01/2023
Good products and careful shipping
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Bruno O.
Rating: 4 out of 5
following a purchase from 18/01/2023
Nickel and fast
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Caroline H.
Rating: 3 out of 5
following a purchase from 16/01/2023
One chocolate product broke and was replaced without too much trouble, but another "Snoballs" product with an expiration date well past...2021! I didn't bother asking again for the latter product, as I had eaten a snoball without seeing the expiration date.
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Response from Pop’s America
Good evening,
As explained on the phone, it's not an expiry date on the product but a batch number.
Despite 10 minutes of explaining on the phone, you didn't want to understand, or even accept our explanations.
So once again, the Hostess brand has never published the slightest expiration date or DDM on any of their products for over 40 years, but apparently they did it just for you....
M
Marie-Laure F.
Rating: 4 out of 5
following a purchase from 16/01/2023
Good discovery and quick to receive.
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Helene B.
Rating: 4 out of 5
following a purchase from 14/01/2023
Good site, lots of choice and above all products you can't find in the shops. And the prices are not exesif
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Céline L.
Rating: 4 out of 5
following a purchase from 15/01/2023
Very good! Many products, quality follow-up, parcel received on time and well protected! I'll be able to (re)discover American and Japanese products :D
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Faustino L.
Rating: 3 out of 5
following a purchase from 13/01/2023
a little disappointing because I ordered 2 monster hoping to receive them in good condition for the collection and one of the two was dented with wrinkles on the monster and scratches otherwise the other nickel
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Response from Pop’s America
Hello,
Thank you for your feedback. It's surprising on the Ultra's because the can material is resistant and the 2 were well wrapped in very resistant bubble wrap as you probably noticed. We try to protect them as much as possible so that they receive as little impact as possible during transport.
Could you send us a photo to see the problem?
K
Kassandra K.
Rating: 3 out of 5
following a purchase from 07/01/2023
Compliant products but still expensive
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Oceane S.
Rating: 4 out of 5
following a purchase from 06/01/2023
Tres bon mais un peu cher for the quantity
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Cédric B.
Rating: 4 out of 5
following a purchase from 10/01/2023
Some of the items ordered were received in crumbs (Chips), but the packaging was undamaged and the delivery was fast and careful.
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Antony B.
Rating: 4 out of 5
following a purchase from 04/01/2023
Fast delivery, impeccable packaging
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Nicolas V.
Rating: 4 out of 5
following a purchase from 02/01/2023
Thank you very much
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Table C.
Rating: 4 out of 5
following a purchase from 23/12/2022
Super fast
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Herve C.
Rating: 4 out of 5
following a purchase from 26/12/2022
One of the products had an expiry date of June 2022.
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Response from Pop’s America
Hello,
This probably concerns a Chinese Pocky, where the date displayed is that of manufacture and not that of consumption.
This is clearly indicated on products from China, unlike other Asian products such as Japan. China indicates the date of manufacture and the consumer must add an average of 10 to 12 months to this date to obtain the minimum durability date.
In fact, the actual date of purchase should be available on your invoice.
We assume this applies to Pocky Peach China.
Thank you for your interest.
S
Samira A.
Rating: 4 out of 5
following a purchase from 18/12/2022
Satisfied and happy with my order, fast delivery. Wide choice of products but it's a pity that some single products are a bit expensive.
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Sylvie L.
Rating: 4 out of 5
following a purchase from 19/12/2022
Very good product
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Clara T.
Rating: 4 out of 5
following a purchase from 18/12/2022
Good products, nice packaging even if slightly expensive for what it is you discover good products
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Joana C.
Rating: 3 out of 5
following a purchase from 11/12/2022
Despite good packaging, several cans are damaged. It's a pity because for a collection it's not great...especially when it's a gift. I hope they'll taste good at least.
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Response from Pop’s America
Hello,
Thank you for sending us photos of the cans concerned, as none of the cans on your order were marked with impacts.
It can happen during transport that they suffer impacts, but when they have nothing to start with and given the protection we use, it's very surprising.
I look forward to receiving your photos.
R
Richelle P.
Rating: 4 out of 5
following a purchase from 11/12/2022
Very good, fast, but a bit expensive
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Response from Pop’s America
Hello,
Thank you for your feedback, but you still received a 10% discount and free delivery, which means a total discount of around €15 between shipping and the €7 product discount, which isn't too bad on a total of €68.
All delivered in less than 3 days in Belgium.
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Lolita H.
Rating: 3 out of 5
following a purchase from 08/12/2022
A lot of things we didn't like but will try again
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Aurore A.
Rating: 4 out of 5
following a purchase from 02/12/2022
Perfect.
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Jimmy B.
Rating: 4 out of 5
following a purchase from 08/12/2022
Very compliant
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Sophie C.
Rating: 3 out of 5
following a purchase from 06/12/2022
For 50 euros, lacks a little product
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