Customer reviews of Pop’s America

Hello,

We're going to rewrite it again despite various warnings to the command...

Please read the product description carefully, it is indicated either in bold or in red that a good number of Monsters are not recommended for the collection.
It's not the warehouse's fault, it's simply that they travel an average of 10,000km and arrive that way.
So, for the sake of transparency, we're displaying it! It's clearly indicated on the products you've bought.
And for the Strawberry it's very strange, they don't have any dents, no customer has ever had a problem with them, and we've never had any dents even in transit on this version...

Before buying, it's important to read the texts written in red.
And that's why we remind you that we sell food products intended for consumption and not for collection, hence the famous message on the product sheet when there's a problem:

"The cans have suffered several impacts during transport, and have a few dents/scratches. We do not recommend them for the collection".
It's a shame to then post a message where the fault doesn't lie with the seller, who took the necessary precautions to warn the customer.

Hello,

We do not sell expired products. Products may have a short date or be past their sell-by date, which are listed in the Anti-Gaspi section, as was the case for the Froot Loops cereal bars you bought on 27/10, which had a sell-by date of 31/10.
When you buy a product, the date is displayed on the website and on your invoice.

We'll leave it to you to read the definition of the DDM, which has nothing to do with an expiry date, and the French government strongly encourages the sale of products that have reached the end of their DDM, in order to combat food waste.

None of the other products in your order were concerned, so your return comment is surprising...

Good evening,

Thank you for your feedback.

The Fanta and Coca cans have no impact before dispatch. It is highly likely that the can received a shock during transport, and depending on the violence of the shock during transport, a can may take a big impact on the sorting line. Unfortunately, there is no such thing as 0 risk with fragile products.

Normally, however, there's no penalty, given that the product is intended for consumption.

Thanks again for your order.

Hello,

Thank you for your feedback.
We are sorry that you encountered a problem with the delivery person during your delivery.
Unfortunately we are dependent on the delivery of your parcel and can only report the problem to the GLS company for this home delivery with the latter. Please do not hesitate to let us know the details of your problem, as this is how transport companies can improve their services, thanks to your very important customer feedback.

If you place a new order, try delivery with Mondial Relay or Chronopost, the result may be of better quality, bearing in mind that the problem is often human. (Delivery person)

Thank you for your order, have a nice weekend.

Good evening,

Thank you for your feedback, but the product date is displayed 3x before your purchase:
Before entering the product file, in the product file and also on your invoice.

All minimum durability dates are displayed on the 1500 items.

We suggest you take a good look at the product sheet before you buy, as it's very visible.

Thank you for your interest.

Thank you for your feedback,
Thank you for your feedback, it's a pity, you could almost have picked up the order at our warehouse which is located 10 minutes from your home, pick up is free ^_^.
See you soon.

Hello, Thank you for your feedback. These are the market prices, the cost of getting the goods here is very high. However, you received a nice 15% discount on your order. We take note of your feedback, even though we try to offer fair prices. All the best.

Hello, Thank you for your feedback but you were delivered on 18/08 and we have no email from you to report an error between the 18th and today, a week ago. Our computer systems do not indicate any error. Could you please tell us what the problem is? Any photos of the products received to compare with your order? Thank you for your time.

Hello, First of all thank you for your order and this feedback. We haven't found any trace of complaint in emails or customer service regarding this error. There may be an error on our part. Could you please send us a photo of the product received to [email protected]? Please do not hesitate to contact us, our support is available 7 days a week for all complaints. We look forward to hearing from you.

Hello, thank you for your feedback. We're sorry to hear that there was an error in your order. However, we don't understand why you didn't try to contact us. We have a chat on the site open 7 days a week, a phone line where we also answer 7 days a week and a contact form available 24 hours a day. We apologize for any errors we may have made, but we always correct them as soon as they are reported. It's never too late, you can send us a photo of the products you've received on [email protected] and we'll do what's necessary to rectify the error. Thank you for your understanding. (After checking, we would like to receive the photos, as we do have the scanned product sent, which is very strange).

Hello, thank you for your feedback. We have 1200 references on the site, and currently 128 references are unavailable because they are either not produced at the moment, or the products are being restocked, which makes 8% unavailable, which is very very low. Do you have a particular product you'd like to have that wasn't available?

Hello, Thank you for your comprehensive feedback. Gls will have turned our heads on this order, it's rare but sometimes it happens but thanks to your collaboration we managed to get the parcel to you after 3 attempts. Thanks again for your understanding.

Thank you for your order. As explained by email, one of the 2 Monsters purchased was indicated as having suffered shocks before shipment, hence the 25% discount and the message in red advising against purchase for the collection. As for the second, the Kahotic, they arrived damaged, despite being wrapped in bubble wrap, dunnage and double-wall cardboard. It's hard to do more, especially when you invest in high-quality bubble wrap. We take care to protect each can during shipment, but we have no control over shocks during transport. On the conveyors in the carriers' sorting centers, the packages fall several meters when they change direction (6 meters high on average), sometimes finding themselves under packages weighing 30 kg, and even with all this protection, it's difficult to protect the products any better. We do our utmost to prevent this from happening, and 98% of our orders arrive without a hitch, but there is always a risk. Thank you for your attention.

Good evening, Thank you for your feedback. We offer more than 1,200 references, which is quite substantial. You have sent us several requests to obtain products for you, each time we told you that some products were already on the site and that the others were not possible, as on other competing sites. We had started to select products for you, but in view of the comments left, it doesn't encourage you to go any further. You've rated almost all our products at 1, so what's the point? Is it necessary to give bad marks to every product? We've worked heaven and earth to get your parcel delivered to Guadeloupe, and we find your feedback and ratings very harsh... And you wanted a partnership to send you merchandise free of charge? I think we'll pass... Thank you for your order, but we weren't expecting such a response...

Thank you for your feedback. Don't hesitate to let us know about any products you'd like to see on the site. We currently carry 34 Hershey's brand products. With summer approaching, we're limiting stocks of chocolate-based products with the heat, but it will be a pleasure to expand our range according to your feedback. We look forward to hearing from you.