★★★★★
based on 2333 reviews published
Latest neutral customer reviews
Products not found in France, so nice. Beware of very high prices
You get free shipping on orders over €50, and codes from 10 to 20% all the time. Don't forget all these elements, plus the possibility of paying in several instalments without charge, which we also take care of.
And don't forget our wide range of discounted products.
We offer a premium service with same-day shipping, high-quality packaging and protection for all items.
All at a cost.
It's always cheaper elsewhere, but with the same level of service, and we're often 20% cheaper than our competitors.
Remember in your case that you tested products from Brazil and Australia, countries that are far away with very high import costs.
We wish you every success.
I paid 11euros for delivery 1 day after the scheduled date and according to the picture it was American takis but I received Mexican takis which are much worse. After checking this detail was well written in the product description but when I order I don't bother to read the description, the picture should do the trick, too bad.
The parcel was well received and the items were as ordered, but delivery took too long and was not to the right collection point.
Thank you for your feedback, there was indeed a problem with Mondial Relay on your delivery and we are very sorry.
You placed your order on Friday evening, and it left our premises on Monday lunchtime, but was then held up at the Villeneuve branch for 10 days, as the initial relay was no longer accepting parcels.
In the tracking system, you can see that the parcel left for delivery every day, but could not be delivered to the relay due to heavy traffic in your area.
This kind of problem is relatively rare; 90% of our Mondial Relay shipments are delivered within 72 hours. In your case, there was an incident beyond our control.
Thank you for your understanding.
Super disappointed I received my package with less products
We would have liked to know which product might have been missing, as we have had no complaint from you, no reply to our emails and no response to our calls.
This seems very strange to us, given that the weight of the parcel was correct.
Normally, if a product is missing, we report it, but here we have nothing from you...
Good overall but expiry date very close to delivery date. Expiry date indicated on the site but personally not visible enough.
Thanks for the feedback even if we don't agree (and yes we have the right too ^^).
The date is displayed on the item sheet just below the price in a larger font.
But as we wanted to emphasize the visibility of the date, it's also displayed in the shopping cart under each item and if the product date has passed, it's in red.
There's only so much we can do: display the product sheet, display the basket summary, and print it on the invoice available in your account.
The score of 3 is a bit harsh. The seller does his utmost to be transparent, but you also have to play the game on the consumer's side, and not always put the blame on the seller.
We give you a lot of information, so take the time to read it 🙂
Thank you and good luck.
Hello, I received my order, unfortunately 2 out of 3 cans arrived dented. Considering the price I'm a bit disappointed, it was for collection. Thanks anyway.
Thank you for your feedback. We haven't had any messages to support to report this. However, it was indicated in the description in black and white that the cans had slight impacts before shipment. (On the ones you ordered)
They are individually protected with reinforced bubble wrap, and another bubble wrap to reinforce the whole package.
As indicated on the website, we cannot guarantee shock-free transport via the carriers.
I ordered Monster cans from Pop's America in order to make a collection of the designs I like... Understand my disappointment when I saw that the damaged cans ordered were in perfect condition BUT that half of the others had received irrecoverable damage, indentations on the lower but also upper edges, as well as some kind of scratches that bent the curve of the drink... Indeed I received my parcel in a short time and indeed the products were well covered with protective bubble wrap and all present... but the objects were nevertheless damaged... I'm going to place another order, hoping this time to get the cans I wanted in the condition I wanted, or I'll go elsewhere. I gave them 3 stars for shipping and half the order was in good condition.
Good product on the site. But when we opened our package I had a lot of damaged cans so a little disappointed for my collection.
As exchanged by email, all your cans were carefully wrapped individually with reinforced bubble wrap.
Unfortunately, even with all these reinforcements, transport does not guarantee a problem-free arrival as explained on the site.
In some of the photos you sent us, we couldn't even make out the brand, and in those where we could see the dents, they were on the underside of the can.
Above all, these are consumer products, and we can't afford to exchange or refund a damaged can.
And we'd really like to point out that in your case, we couldn't even see the marks, they were really slight impacts and located far from the face of the can.
Each can is checked before dispatch, as it is individually packaged.
Thank you for your order.
Much more candy than sweet or savoury food, too bad, but a nice package in any case.
Thank you for your feedback.
Indeed, the box focuses on sweets, as indicated on the item sheet and on the photo. On the savoury side, the box includes chips, mac'n cheese and dried meat, the main US bestsellers.
We could offer more savory items, but some American flavors aren't necessarily the most popular 🙂
Expensive product
Interesting articles about potato chips with best-before dates
Thank you for your feedback. We haven't found the products you mention with an expiration date, the date is indicated on each item sheet on the site.
The shortest date on the ten or so flavors you took is June 2023, some go to 2024.
Perhaps you've misread the date, which can be reversed in the US, but in any case you don't have any chips with a date before June. You can check your invoice where all the dates are indicated.
Thank you for your time.
Very disappointed by the products but the service and delivery are top notch.
Hello, I received the big box, it would have been better to put in a bubble envelope this negative point of big box for six packs of chewing gum Cdlt.
Thank you for your feedback. We totally agree with you. We are in the process of restocking our mini cartons for orders with small products such as chewing gum. We are currently out of stock and have had to use the 25cm cartons for your shipment. We do not use bubble envelopes for food products.
Thank you for your understanding.
Products not bad but it's true that we French have much more flavors damaged package mis quick return of customer service. Quite satisfied.
Very fast service, really great
One chocolate product broke and was replaced without too much trouble, but another "Snoballs" product with an expiration date well past...2021! I didn't bother asking again for the latter product, as I had eaten a snoball without seeing the expiration date.
As explained on the phone, it's not an expiry date on the product but a batch number.
Despite 10 minutes of explaining on the phone, you didn't want to understand, or even accept our explanations.
So once again, the Hostess brand has never published the slightest expiration date or DDM on any of their products for over 40 years, but apparently they did it just for you....
A little disappointing because I ordered 2 monster hoping to receive them in good condition for the collection and one of the two was dented with wrinkles on the monster and scratches otherwise the other nickel
Thank you for your feedback. It's surprising on the Ultra's because the can material is resistant and the 2 were well wrapped in very resistant bubble wrap as you probably noticed. We try to protect them as much as possible so that they receive as little impact as possible during transport.
Could you send us a photo to see the problem?
Compliant products but still expensive
The product boxes are damaged, not to mention the formats, which look much larger in photos.
The products all have the weight indicated, the photos are the photos of the products, nothing more.
Concerning the cotton candy, there are 2 versions, and the one you took even mentions it in the title 28g, and in the description small bag!
Concerning the small box of Nerds, it was indicated in red that some boxes of this batch had impacts.
The boxes of the products are not damaged, just a reference which was indicated.
Thank you for your feedback. Have a nice holiday.
Despite good packaging, several cans are damaged. It's a pity because for a collection it's not great...especially when it's a gift. I hope they'll taste good at least.
Thank you for sending us photos of the cans concerned, as none of the cans on your order were marked with impacts.
It can happen during transport that they suffer impacts, but when they have nothing to start with and given the protection we use, it's very surprising.
I look forward to receiving your photos.
A lot of things we didn't like but will try again
For 50 euros, lacks a little product
Bof
A little expensive but very fast
Thank goodness we're fast...
2 of the 4 jars I ordered were no longer edible and tasted rancid. Very disappointed for this first order. I'm not sure I'll order again, especially considering the prices ...
We are very surprised by your message.
We've sold a lot of spreads, especially the newly produced Bounty, and we've never had a single problem.
They are all stored and displayed in the same way and are part of the same batches.
It's hard to understand how 2 out of 4 jars could taste different.
We tested the 2 today that come from the same production batches and we can't see any problem. What's more, the products are sealed with a film that prevents them from taking in air even if a lid is opened.
Please email [email protected] to discuss this problem.
Read the end of the descriptions carefully, because the cans arrive dented!
Sorry to come back to your opinion, but it's not written at the end of the descriptions but in the short description visible on mobile or pc from the start.
If you haven't read the description, we have nothing to do with it. It's indicated in black and white in italics, so that you'll be aware of it as soon as you consult the file. It's specified on each file concerned.
And once again, we'd like to stress that we don't sell collectors' items, but food for consumption.
In fact, you'll find that all the sites offering cans, like us, have reported problems with shocked cans, which is only to be expected since they travel the world by plane, boat or truck, and then leave again and again by parcel post, suffering multiple shocks.
By the way, we replied by email (to your aggressive email) with all the explanations you didn't take the time to give us.
We've also offered to call you, but no reply yet.
We could have tried to find a solution to your problem by talking to you...
Please note that you can return the parcel if it does not suit you within 14 days.
A little expensive
A little expensive
Far too expensive
Two cans did not match... But fast delivery
Very disappointed small format products for very big price!
This is all indicated in accordance with the regulations. The prices quoted are market prices, you're buying imported products, so of course they don't have the same price as in the USA, because of course they don't cross the world for free.
Especially since the products you've chosen are not surprisingly small. Perhaps you should read the product descriptions and specifications before buying, to avoid disappointment. All the best.
1st order of Monster Energy drinks, I'm satisfied with the delivery times but I'll give it another chance for my next order concerning the care taken with the packaging of the cans to avoid shocks 😉
I would have liked to have more choice on the site because there are products that I did not find. The customer service is great though, responds quickly and takes good care of customers.
I had requested a relay delivery downstairs. I ended up having to pick it up 20 minutes away... when my usual retailer was available.
The order and delivery were impeccable. However the cans were quite damaged (poc, twist)
I don't think it's right that products with an expiration date should be offered for sale, even if they're offered at a reduced price (like the shrimp pringle's I received on 31/03/2022 with an expiry date of 31/03/2022.
Order delivered fairly quickly (about 2 weeks). Affordable price but not too generous.
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