★★★★★
based on 2300 reviews published
Latest neutral customer reviews
Order compliant but choice of carrier to be reviewed...10 days waiting then modified parcel relay 4km away with no possible means of transport... I'm not sure I'll repeat the experience, too bad. Nevertheless, I can't fault the impeccable customer service.
The contents of the box are great. Honestly, I think it's very good value for money. However, I was a little disappointed when I opened it. I thought it would be delivered in a pretty box, but in fact it's just all in the box. A small drawback for me as a Christmas gift-giver. The packaging would be a plus. Thank you for your seriousness, fast delivery. See you soon.
Thank you for your feedback. The description clearly states that since 01/01/2024, the box is sent in a normal box to reduce the use of packaging.
We used to use 2 boxes, plus packing for a simple box, we decided a year ago to reduce this packaging to avoid overconsumption of cardboard.
Thank you for your help.
👎🏻
Thank you for your feedback.
We have support available if you have encountered a problem with your order.
Your order seems to have been delivered within 48 hours, no claims pending.
Great except for the use-by date which is 9/12:24 whereas I took two, one for now and the other for Christmas (so not possible).
Thank you for your feedback. The rating of 3 is a bit harsh.
The date is well indicated as you point out.
It's a cake preparation, even after the 09/12 date the product will remain 100% identical. It's only October...
Thank you very much.
Order complete, products conform but some products were out of date ... it's very limited too bad
You're very kind, of course.
But instead of coming up with preposterous opinions and apologizing, at what point did you not understand anything here?
https://popsamerica.com/barres-chocolatees/2730-mars-loaded-lamington.html
In addition to being misguided, you order for 47€, and your negative review on all platforms concerns a product you paid for with a 30% discount, a product with a big date in bold indicated: 20/08/2024, or with its big logo, pink and blue: ANTI-GASPI
More info here: https://popsamerica.com/barres-chocolatees/2730-mars-loaded-lamington.html
And with a bold red date in the shopping cart to say Hééé Ohhh, check moi frero, my date is in red, 20/08/2024, t'as bien compris .... ???
Frankly, a broken product, an opened drink, a lost parcel, ok we understand, but having to suffer your lack of diligence, or too much stupidity... STOP, stop buying food on the internet...
And let's be really silly Nicolas, we're well aware that 4 weeks after the date indicated on a SEC product, it's very expired...
It's going to be terrible between now and 2028, when no more dry products or products with sugar will have a date, what are you going to do? Are you going to continue crying on the net and throwing away goods while millions of people starve to death?
Morality, we display the dates in the product listing, on the product, in the basket and on the invoice. What's more, if the product is past its date, a big ANTI-GASPI logo on it, the date in red in the basket summary...
So stop, be an adult, take responsibility for your mistakes, stop complaining without even questioning yourself...
Yes, the customer is king, but that doesn't give him the right to criticize unnecessarily.
The parcel arrived open at the collection point. Some of the sweets had become hot.
Thank you for your feedback.
We haven't found any complaints with Chronopost or with us.
You should have refused the parcel as indicated on the website in the case of an open parcel.
We are surprised that the sweets could have become warm at this time of year.
Some candies like the one you ordered:
Jelly Filled Brains have a gummy, runny appearance which is their normal appearance.
Thank you for your feedback, but next time if something like this happens, you have the right to refuse the parcel at the relay point.
Have a nice day.
The fastest site in the world, 24h chrono, like the series On 3 articles (but that's my choice) I consumed 2, not terrible at all, they were Bubble gum and chocolate insipid
You can see things in the presentation image that weren't in the package last time.
It's clearly indicated on the Box's product sheet that the photo is contractual but that you'll get all the major US brands.
The card indicates 25 products, you got 27 or 28, and the total of the products sent is much higher than the price of the products shown on the photo.
We can't change the photos every week, as this is a discovery box with a range of products from the US, Asia etc...
Sorry you didn't take the time to read the product description.
Obsolete products ordered without knowing it. This category should not be mixed with all the products on the site. Very expensive delivery.
Thank you for your feedback.
Very expensive delivery? You opted for home delivery at 6.99€. 6,99€ for a 24h delivery, ordered at 12h35, you are delivered the next day at 15h, but yes it seems expensive for 24h delivery.
You had the option of relay point delivery at 4.49....
Out-of-date products? No, not really, they have expiry dates... The products concerned have an ANTI-GASPI logo, with the date displayed on each product in bold, but also before entering the item file and again in red this time if it has passed in your basket.
It's also shown on your invoice. In terms of transparency, we'll leave you to find better.
Your review is really surprising, at least the content of the review which is totally absurd.
We wish you all the best.
Many products are out of date or almost out of date...
We have already replied to you by email.
You're mixing up "best before" and "sell by" dates.
On all the boxes you took, there was an error on our part on a dried meat.
All the other products, i.e. around 80 items, all had an expiry date of more than 3 months, except for 3 products ending on 31/08/24, which you received on 02/08/24. That's still one month of consumption on 3 products.
It seems pointless to explain again the US dates and the Chinese dates, which are the date of manufacture and not the best-before date, since our email went unanswered.
For the 3 products which finish at the end of August, hurry up and consume them before they become radioactive on 31/08....
The delivery was perfect, but I asked a question about the expiration date of the product I ordered, and in the end there was no answer.
We don't have any email from you, we reply to every customer email within 6 hours. Your email may have gone to spam.
Your order includes only one pack of Twinkies with an expiry date of September 24, 2024 (as indicated on the site).
We don't understand this score of 2 at all, as everything went smoothly with your order.
As a reminder, the dates are displayed on each item sheet, in your basket summary and also on your invoice (second page of the pdf).
Most of the products I received can be found in France
Surprising return... in short.
The can of Monster Java Irish creme I received is unfortunately damaged. The parcel was very well protected. The other Monster cans are perfect for my collection.
DELIVERED IN GOOD CONDITION EXCEPT THAT I MISSED 1 SACHET OF M&M's brownie received 11 instead of 12
We haven't found any email in support, nor any call from you to report this incident.
According to the tracking of your order preparation, 12 bags out of 12 were scanned during picking and order preparation.
I ordered 10 Crunchie and only received 6 and the other 4 were crunchie gold so nothing to do with them and I didn't like them at all.
We haven't found any email in support, nor any call from you to report this incident.
If there was an error between the 2 versions, we're sorry.
But without email, photo or anything else, it's difficult for us to intervene.
Kitkat sold individually at extremely high prices
Almost perfect order overall, except for a few crushed chocolates
We had ordered 7 sauces, but only received 5... Despite exchanges with customer service, we were told that we were lying and then radio silence. Honestly, we're not 2 sauces down, but we just wanted to be taken seriously. Fortunately, the sauces are excellent.
Box decouverte a 59€ dommage quasi que des choses sucré bonbons et barre chocolat. 3 drinks, 1 tube of pringles, 1 packet of chips, 1 packet of spicy curly and 1 packet of dried fish. The rest is just sweets, I'd have liked more savoury stuff.
Bottle broken on arrival
Nothing to say impeccable delivery except the product lemonade lemon mint no taste
Delivery gls , a horror, and for my order on 3 cans 1 damaged it is a pity
Hello I received my package very damaged and rescotched. All the sweets were loose in the box with the broken bag.
We have not received any call or email from you.
If the package arrived in the condition reported, you should have refused it as indicated on the site.
A parcel can be damaged in transit and you are free to refuse it.
We checked with the carrier, and there were no complaints or notices when the package was picked up.
Why put up this notice without even contacting us beforehand to try and resolve the incident?
Very well packaged, unfortunately several cans arrived with dents, which is a shame for a collection.
Thanks for your feedback.
After searching, we couldn't find any trace of an e-mail with a photo or a call to notify us of this problem.
We would have liked to be able to see this on a photo because, as you can see, the cans are individually wrapped and protected to avoid this kind of problem.
Unfortunately, there's no such thing as 0 risk when it comes to transport, especially when orders include more than 10 Monster cans, as the package gets heavier and heavier and the risk increases during handling at sorting centers.
Thanks again for your order, and don't hesitate to send us photos.
I'm happy with my purchase, it's a pity that a can bought at full price gets dented ... otherwise, fast and careful shipping.
Thanks for your feedback, but regarding the dented can, it's normal since you bought a can in the damaged cans product sheet:
Its title is very explicit and so is its description.
As a reminder, the title of the can:
Monster Energy Damaged / Dented (Flavor: Rehab Wild Berry Tea)
We wish you all the best.
Delivery to the selected relay point was not respected, with shipping costs being charged... The selected relay point was a very important one that was not full.
You had to pay for delivery because you bought goods for €5.98. Delivery is free for orders over €59.
Unfortunately we are not the delivery company and cannot be held responsible when the delivery person drops off a parcel at another relay point.
We don't know how you know that the initial relay point was full, as it's a locker, unless you have access to the locker?
We found that the locker was full, nothing unusual after a purchase during the Black Friday period, which is very common during the end-of-year peaks.
However, the delivery driver was very professional, as he dropped off your parcel at the nearest locker, 847m away to be precise, less than 6 minutes on foot and 2 minutes by car, which is still acceptable.
Your parcel was delivered in 48h (announced in 3 to 5 days), order shipped on Monday after ordering on Sunday evening.
I wish you all the best.
2 boxes damaged on order
Order arrived damaged I immediately gave this information but the packaging was soaked and 2 bottles and 1 can almost empty I threw everything I was asked for photos that I could not provide and since 0 news
You sent us an e-mail announcing a cut on a can.
10 minutes after receiving your e-mail, we ask you, like any other company, to justify the condition of the package and the punctured can with a simple photo.
You replied: "Poo, I've already thrown everything away at the waste disposal center"! At the waste disposal center, not in the garbage can!
The carrier reports no complaints, your parcel still weighs the same despite the leaking products, and you have nothing to send us to confirm the veracity of your statements.
Without proof in the form of a simple photo, we cannot intervene.
Thank you for your understanding.
I received my package of Red Bull that I ordered on time, so that's great. But beware of the DLC, which ends on 10/09, which leaves little time to enjoy it...
The date is displayed on the product page when you make your purchase, as well as in your basket in the summary before you place your order.
The date is also shown on your invoice.
You have all the information you need before placing your order to avoid this kind of return 🙂
All the best.
Hello I ordered several cans of monster for my collection and I received 5 cans damaged I am disappointed. For the delivery very fast
Thank you for your feedback.
After searching our database, we haven't found any trace of a complaint, nor have we received any calls from you to our customer support team.
All the cans in your order were individually wrapped like all orders and carefully checked during picking and packing.
Unfortunately, despite all the protection and cushioning we put in place, the packages were subjected to a great deal of damage during transport.
We are sincerely sorry, but it is difficult for us to assess the problem if our customer support team is not contacted.
As a reminder, we respond to emails 7/7 within 12 hours, and our telephone support is available from 8am to 7pm, Monday to Friday.
We're also available 7/7 on Messenger, Instagram and Whatsapp.
Thank you for your interest.
Good but too expensive
Really disappointed by the Fruit By The Foot Betty Crocker - Flavor: Blue Raspberry that I paid 1.99 euros thinking I would receive a box like in the picture but I receive a single bag that is not even worth 30 cents in the U.S.! And then most of the items are very limited, so I expected better, lower prices...
First of all, thank you for your feedback. We really appreciate taking the time to leave a review, but we like them to be fair and constructive. In this case, however, your feedback doesn't really reflect reality.
You were disappointed by the product's price, but before you buy it, you're told that it's "sold individually", with a full explanation of the product's weight and the choice of flavour, which is a good indication that it's a single product, and it's well explained.
Would the 2€ box have been strange? It's 0.30cts in the US, which is fine, but in Europe, as with all our competitors, the product is 1.99cts. Its importation and the 6-month shortage of this product have made it expensive. AND it's going to happen again. There's always the option of ordering the product in the US at $0.30.
You're talking about out-of-date products, we're talking about anti-gaspi products, which is not the same thing.
Pop's America's catalog includes 1,250 references and a section called ANTI-GASPI with around 60 products every month. That's where you bought 4 products in this category, you know the ones with the big pink and blue ANTI-GASPI logo, the date displayed in red automatically on the item card but also before you go to the card.
This same date, still in red on ANTI-GASPi products, was also displayed in your basket summary and during the purchase process.
What's more, you paid for these low-priced products with an average discount of 50%, not to mention free delivery and the 20% discount code.
And because we're always transparent, you'll also find this same date on your invoice.
We've also seen that you have Asian products, so you must not have understood that the date displayed is the date of manufacture, not the date of minimum durability.
You can be disappointed and simply say: "Ah, despite all the warnings, I didn't see the date on the products and I didn't read the description of the individual product", but no, you should always come and express your dissatisfaction without even taking the time to check your words... It was a bit long as an answer, we apologize, but we like to clarify things, especially when the statement is false.
We wish you all the best.
A lot of products are easy to find in nearby stores, so I find it quite average.
So if you have the possibility of having all these products near you, there's no point in ordering from us?
In fact, if you go to a store that carries a dozen or so US or Asian products, our catalog of over 1,200 products becomes totally obsolete.
If we look at your order (we've taken the liberty of doing so), you've taken basic products that not everyone is lucky enough to have on their doorstep, but nothing in the way of typical US products...
However, I doubt you'll find Red Bull Ocean Blast, Monster Irish or Strawb Kiwi, Coke from Mexico, M&M's Cookies & Scream etc. near you...
So we didn't understand the principle of ordering products you have at home...
Bonne continuation.
Products not found in France, so nice. Beware of very high prices
You get free shipping on orders over €50, and codes from 10 to 20% all the time. Don't forget all these elements, plus the possibility of paying in several instalments without charge, which we also take care of.
And don't forget our wide range of discounted products.
We offer a premium service with same-day shipping, high-quality packaging and protection for all items.
All at a cost.
It's always cheaper elsewhere, but with the same level of service, and we're often 20% cheaper than our competitors.
Remember in your case that you tested products from Brazil and Australia, countries that are far away with very high import costs.
We wish you every success.
I paid 11euros for delivery 1 day after the scheduled date and according to the picture it was American takis but I received Mexican takis which are much worse. After checking this detail was well written in the product description but when I order I don't bother to read the description, the picture should do the trick, too bad.
The parcel was well received and the items were as ordered, but delivery took too long and was not to the right collection point.
Thank you for your feedback, there was indeed a problem with Mondial Relay on your delivery and we are very sorry.
You placed your order on Friday evening, and it left our premises on Monday lunchtime, but was then held up at the Villeneuve branch for 10 days, as the initial relay was no longer accepting parcels.
In the tracking system, you can see that the parcel left for delivery every day, but could not be delivered to the relay due to heavy traffic in your area.
This kind of problem is relatively rare; 90% of our Mondial Relay shipments are delivered within 72 hours. In your case, there was an incident beyond our control.
Thank you for your understanding.
Super disappointed I received my package with less products
We would have liked to know which product might have been missing, as we have had no complaint from you, no reply to our emails and no response to our calls.
This seems very strange to us, given that the weight of the parcel was correct.
Normally, if a product is missing, we report it, but here we have nothing from you...
Good overall but expiry date very close to delivery date. Expiry date indicated on the site but personally not visible enough.
Thanks for the feedback even if we don't agree (and yes we have the right too ^^).
The date is displayed on the item sheet just below the price in a larger font.
But as we wanted to emphasize the visibility of the date, it's also displayed in the shopping cart under each item and if the product date has passed, it's in red.
There's only so much we can do: display the product sheet, display the basket summary, and print it on the invoice available in your account.
The score of 3 is a bit harsh. The seller does his utmost to be transparent, but you also have to play the game on the consumer's side, and not always put the blame on the seller.
We give you a lot of information, so take the time to read it 🙂
Thank you and good luck.
Hello, I received my order, unfortunately 2 out of 3 cans arrived dented. Considering the price I'm a bit disappointed, it was for collection. Thanks anyway.
Thank you for your feedback. We haven't had any messages to support to report this. However, it was indicated in the description in black and white that the cans had slight impacts before shipment. (On the ones you ordered)
They are individually protected with reinforced bubble wrap, and another bubble wrap to reinforce the whole package.
As indicated on the website, we cannot guarantee shock-free transport via the carriers.
I ordered Monster cans from Pop's America in order to make a collection of the designs I like... Understand my disappointment when I saw that the damaged cans ordered were in perfect condition BUT that half of the others had received irrecoverable damage, indentations on the lower but also upper edges, as well as some kind of scratches that bent the curve of the drink... Indeed I received my parcel in a short time and indeed the products were well covered with protective bubble wrap and all present... but the objects were nevertheless damaged... I'm going to place another order, hoping this time to get the cans I wanted in the condition I wanted, or I'll go elsewhere. I gave them 3 stars for shipping and half the order was in good condition.
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