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T
Rating: 2 out of 5
Problem with the sleeves that leave stains as soon as you touch them
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Customer reviews of Powertec
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 295 published reviews
Summary of reviews
Powertec consistently delivers on reliability with fast and on-time delivery, smooth processing, and well-organized shipping, ensuring packages arrive promptly and in good condition. The product quality is repeatedly described through solid materials, precise adjustments, easy assembly, and equipment that supports a wide range of exercises, including training at home with engaging, versatile machines. Customer service is highlighted as friendly, responsive, and helpful, offering flexible options like warehouse pickup and proactive communication to confirm device suitability. Overall satisfaction is high across devices and accessories, with praise for durability, effective workout options, and easy setup that suits both individual and shared use.
2 star reviews
Reset filtersG
Rating: 2 out of 5
The order was well received. However, I was unpleasantly surprised to receive a promotion on the same equipment 15 days after my purchase. I complained to Powertec, who never bothered to reply.
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K
Rating: 2 out of 5
I've written to you several times and sent you damage reports with photos. Unfortunately, I have had no reaction from you. I would like to ask you again to take care of the problem. I need you to repair the damage or give me a percentage discount. Unfortunately, no one is responding to my request.
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T
Rating: 2 out of 5
Some of the coli never arrived, customer service didn't want to know anything because I didn't open the coli within 48 hours (I was on vacation).
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Response from Powertec
Hello Tristan,
My colleague Valérie was waiting to hear back from you following a request for further information.
As we did not receive a reply from you, we assumed that you had found the missing product.
Please get back to my colleague by replying to her initial e-mail so that we can find a solution to your problem.
Best regards,
Loïc
My colleague Valérie was waiting to hear back from you following a request for further information.
As we did not receive a reply from you, we assumed that you had found the missing product.
Please get back to my colleague by replying to her initial e-mail so that we can find a solution to your problem.
Best regards,
Loïc