Powertec consistently delivers semi-professional equipment that customers find to be of excellent quality, with many noting the solid materials and precise adjustments that enhance their workout experience. The speed of delivery is another standout feature, with numerous customers reporting their orders arriving within 24 hours, often on time and directly to their doorsteps. The customer service is highlighted for being friendly and responsive, providing assistance and confirming details about orders to ensure satisfaction.
I have been a Powertec customer for a very long time, even before there was a dealer in Europe. I appreciate this brand for its reliability, ease of assembly, and durability (my multi-function bench is over 15 years old and I still use it). The leg press I ordered this time is great, smooth and compact in terms of floor space. I use it for rehabilitation and it's perfect. However, I have a big reservation about the delivery company. I have a walking disability and I had to insist with the delivery person (very unpleasant) for him to just leave the package at the foot of my building, which was perfectly accessible for his truck and pallet jack. He even reproached me for not having a cutter on me so he could unpack his package. It's unfortunate because the experience is very unpleasant while Powertec is an excellent brand. I can understand the time constraints imposed on delivery people, but I would prefer to have an option for quality delivery, even if it means paying an extra fee.
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Response from Powertec
Hello,
Thank you very much for this detailed and constructive feedback!
We are delighted that the Powertec leg press fully satisfies you and meets your needs perfectly.
Regarding the delivery, we are sorry for this truly regrettable experience. Our transport is entrusted to external providers, and the behavior described does not reflect the standards we require at all. This is clearly an isolated problem, likely related to the individual. We will pass on your comments to our partner to improve this service.
Please do not hesitate to contact us directly if you have any specific needs.
See you very soon,
The Powertec Europe team
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Tedy M.
Rating: 2 out of 5
following a purchase from 25/11/2025
Problem with the sleeves that leave stains as soon as you touch them
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Christophe T.
Rating: 4 out of 5
following a purchase from 25/11/2025
Hello, I give four stars because I received a bent part, had to straighten it. Powertec offered to change the part but I managed to straighten it, I don't think it's their fault.
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Laurent S.
Rating: 4 out of 5
following a purchase from 31/08/2025
Perfectly suited device for home gym, offering multiple grip options for training. Except for a slight lack of stability, the device is pleasant to use and muscle targeting is effective.
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Gabor C.
Rating: 4 out of 5
following a purchase from 26/08/2024
Long waiting time, insufficient information . Product flawless in the usual quality
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Antonio T.
Rating: 3 out of 5
following a purchase from 24/07/2024
The chest press arrived undamaged. Communication with the carrier worked well. The customer service is in France and is a disaster. I tried to change my order (additional items) and wrote to customer service in English and French. It took 5 weeks to get a reply and my order could not be changed.
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Response from Powertec
How do you do?
We are sorry, we had an internal problem. If you still need the 25mm BARB ADAPTERS, we will send them to you.
With kind regards,
Loic
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Guy A.
Rating: 2 out of 5
following a purchase from 29/07/2024
The order was well received. However, I was unpleasantly surprised to receive a promotion on the same equipment 15 days after my purchase. I complained to Powertec, who never bothered to reply.
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Christian N.
Rating: 4 out of 5
following a purchase from 18/06/2024
Delivery came quickly, everything was well packaged. Assembly was ok so far, instructions could be more detailed. AfterSales leaves something to be desired, wanted to reorder adapters for 25 mm disks, because forgotten in the main order. Since the price of 98, - is 2 EUR below free shipping costs would be 30 eur due . Unfortunately, no accommodations.
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Stéphane D.
Rating: 4 out of 5
following a purchase from 28/02/2024
Serious site, but often out of stock, so I opted for a machine other than the pulley.
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Response from Powertec
Thank you for your comment and your loyalty to Powertec.
We do our utmost to have all our products in stock, but our supplies, which are organized a year in advance, are heavily impacted by the geopolitical situation, which forces us to postpone all availability dates. Despite this, we are regularly supplied, so don't hesitate to set alerts on the products you are interested in to be automatically informed when they are back in stock.
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Philippe F.
Rating: 3 out of 5
following a purchase from 01/01/2024
Small problem with delivery address solved without difficulty Product conforms to order, speed of dispatch Good assessment of the site
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Response from Powertec
Thank you for your feedback. We have reported the complaint to our carrier and to our services, and this should not happen again in the future. Enjoy your machine, and we look forward to seeing you on our site.
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Youri S.
Rating: 4 out of 5
following a purchase from 06/09/2023
very good product, it feels solid (I haven't finished assembling it) points for improvement the assembly instructions should be more detailed and clearer there should also be an additional video assembly there are a lot of parts the delivery was a bit disappointing the deliveryman left me alone with the 300 kg boxes to get back home
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Jacques G T.
Rating: 3 out of 5
following a purchase from 17/04/2023
I'm very satisfied with this company, which supplies quality equipment, in particular the Sissy squat, which I've just bought. However, at the time of ordering, Powertec was offering a 10% discount on the entire store, so I contacted one of their managers (Valérie), who told me that the discount did not cover this equipment, so I bought it at the "full" price. A few days after this purchase, I received a new e-mail asking me if I wanted to take advantage of the 10% discount on the purchase of this equipment, which was quite surprising. I replied that I did, and haven't heard back since. In my opinion, this is a damaging malfunction in the sales department and it's damaging the reputation of this company, which is why I'm only giving it 3 stars.
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Response from Powertec
Hello Mr. Tebib,
An automatic e-mail was mistakenly sent to some of our customers for an action we implemented in 2022, sorry for the inconvenience.
We offered you the discount but you had already placed an order.
We have therefore implemented a 10% discount on your account as of September 4, following your e-mail. This discount is valid on your next purchase and accessible on your account.
The validity of this discount has just been extended until November 30, 2023.
Sincerely
K
Keywan A.
Rating: 2 out of 5
following a purchase from 16/07/2023
I've written to you several times and sent you damage reports with photos. Unfortunately, I have had no reaction from you. I would like to ask you again to take care of the problem. I need you to repair the damage or give me a percentage discount. Unfortunately, no one is responding to my request.
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Tristan F.
Rating: 2 out of 5
following a purchase from 08/03/2023
Some of the coli never arrived, customer service didn't want to know anything because I didn't open the coli within 48 hours (I was on vacation).
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Response from Powertec
Hello Tristan,
My colleague Valérie was waiting to hear back from you following a request for further information.
As we did not receive a reply from you, we assumed that you had found the missing product.
Please get back to my colleague by replying to her initial e-mail so that we can find a solution to your problem.
Best regards,
Loïc
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