Customer reviews of Powertec

9,7 /10

Based on 283 published reviews

Summary of reviews

Powertec consistently delivers semi-professional equipment that customers find to be of excellent quality, with many noting the solid materials and precise adjustments that enhance their workout experience. The speed of delivery is another standout feature, with numerous customers reporting their orders arriving within 24 hours, often on time and directly to their doorsteps. The customer service is highlighted for being friendly and responsive, providing assistance and confirming details about orders to ensure satisfaction.

3 star reviews

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Antonio T.

Published on 09/09/2024 à 14h45 following a purchase from 24/07/2024

The chest press arrived undamaged. Communication with the carrier worked well. The customer service is in France and is a disaster. I tried to change my order (additional items) and wrote to customer service in English and French. It took 5 weeks to get a reply and my order could not be changed.

Translated reviews

Response from Powertec Published on 11/09/2024

How do you do?
We are sorry, we had an internal problem. If you still need the 25mm BARB ADAPTERS, we will send them to you.
With kind regards,
Loic

Philippe F.

Published on 26/01/2024 à 06h44 following a purchase from 01/01/2024

Small problem with delivery address solved without difficulty Product conforms to order, speed of dispatch Good assessment of the site

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Response from Powertec Published on 26/01/2024

Thank you for your feedback. We have reported the complaint to our carrier and to our services, and this should not happen again in the future. Enjoy your machine, and we look forward to seeing you on our site.

Jacques G T.

Published on 14/09/2023 à 15h28 following a purchase from 17/04/2023

I'm very satisfied with this company, which supplies quality equipment, in particular the Sissy squat, which I've just bought. However, at the time of ordering, Powertec was offering a 10% discount on the entire store, so I contacted one of their managers (Valérie), who told me that the discount did not cover this equipment, so I bought it at the "full" price. A few days after this purchase, I received a new e-mail asking me if I wanted to take advantage of the 10% discount on the purchase of this equipment, which was quite surprising. I replied that I did, and haven't heard back since. In my opinion, this is a damaging malfunction in the sales department and it's damaging the reputation of this company, which is why I'm only giving it 3 stars.

Translated reviews

Response from Powertec Published on 22/09/2023

Hello Mr. Tebib,
An automatic e-mail was mistakenly sent to some of our customers for an action we implemented in 2022, sorry for the inconvenience.
We offered you the discount but you had already placed an order.
We have therefore implemented a 10% discount on your account as of September 4, following your e-mail. This discount is valid on your next purchase and accessible on your account.
The validity of this discount has just been extended until November 30, 2023.
Sincerely