The online store excels in providing a welcoming and friendly atmosphere, with many customers highlighting the attentive and smiling staff who make the rental experience enjoyable. The efficiency of service is frequently noted, with quick and effective assistance during both the renting process and when handling any requests, such as refunds. Customers appreciate the well-prepared and reliable equipment, which meets their expectations for quality and functionality.
Clear disappointment and wrong information when I received the skis. 1st time in 8 years coming several times a year. More than a pity
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Response from Precision Ski Rent
Hello Robert,
Thank you for taking the time to share your review. We are very sorry to hear that your experience did not live up to your expectations. Your feedback is invaluable and will help us improve our services. We look forward to welcoming you back and providing you with a completely satisfactory experience.
Yours faithfully
The Precision Ski Rent team
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Christian B.
Rating: 1 out of 5
following a purchase from 11/02/2025
Following a burglary at our home, we had to cut short our stay mid-week and returned the equipment. Precision Ski refused to refund us, arguing that the booking had been made on a platform.
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Response from Precision Ski Rent
Hello Christian,
We are very sorry to hear about your difficult situation. We understand your disappointment regarding the refund. We encourage you to contact our customer service department directly to explore together the options that might be available in this particular case. Your satisfaction is important to us.
Yours sincerely
The Precision Ski Rent team
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Emmanuelle H.
Rating: 3 out of 5
following a purchase from 06/02/2025
Hello, I appreciate the service, i.e. being able to rent equipment online for the whole family. However, the online booking site is not ergonomic at all, and I'm not talking about the mobile version, which is unusable. What's more, every time you book (3 times a year, after all), you have to re-enter all the information on the family members registered in your account. It's long and tedious. You have to save at each stage to avoid losing what you've entered. Finally, online prices vary from period to period. Discounts are nice, but not linear. As for on-site collection, despite the best efforts of the always charming on-site staff, the store doesn't always have the items (categories, sizes, etc.) reserved online. So overall satisfied that the service exists as it saves us time, but could be greatly improved in the many years we've been using it. Thanks for reading.
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Response from Precision Ski Rent
Hello Emmanuelle,
Thank you for taking the time to share your review. We are delighted that you appreciate our online rental service and the availability of our in-store staff. We take your feedback on the ergonomics of the site and the management of reservations very seriously. Your suggestions will be passed on to our technical team to improve the user experience. Regarding price variations and item availability, we will do our best to optimize these aspects. Your satisfaction is our priority, and we look forward to providing you with an even better experience when you book with us in the future.
Yours faithfully
The Precision Ski Rent team
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George T.
Rating: 3 out of 5
following a purchase from 17/01/2025
I received an unfriendly un professional greating in your shop (Ark 2000) . 18/1/2025. This may have been down to my Scottish accent? The young dark haired man asked are you here to book skies. I said no and produced paper work (in French) confirming my on line booking. He did not look at and just walked away carrying on his conversation with a colleague. I just stood there for what seemed for ever. He did come back and ask the same question . I tried to explain he just pointed me to another member of staff who measured my feet and got me skis sticks, boots and a helmet. I had been up since 05.00 hrs that morning and just wanted a smooth ski collection. I did not go back to the shop untill it was time to hand it all back. I am only giving you 3 stars because I had very short skis I am 5'10 tall.
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Guillaume D.
Rating: 1 out of 5
following a purchase from 12/01/2025
The site is intuitive and easy to use, but bugs all the time. I placed 2 orders three months apart and had the same problems. Basket not saved or not complete at the time of purchase, display problems or infinite tab loading...
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Capgris
Rating: 3 out of 5
following a purchase from 17/02/2024
Competitive rate for the resort but impersonal welcome
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Tom
Rating: 3 out of 5
following a purchase from 01/02/2024
Good value for money but the skis lacked a bit of quarter.
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Catherine
Rating: 3 out of 5
following a purchase from 27/01/2024
Everything was almost perfect, except that we had to change our shoes on day 2 because the first ones we lent were obsolete...
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Benjamin
Rating: 3 out of 5
following a purchase from 26/01/2024
Good skis, good time, good holiday.
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Sigo
Rating: 3 out of 5
following a purchase from 26/01/2024
Shoe odor Otherwise low
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Maumy
Rating: 1 out of 5
following a purchase from 13/01/2024
I bought a pair of SIDAS socks recommended by one of the sellers. I was told that they were thin and of high quality. After 2 days of use, a hole appeared between the heel and the ankle. I called and was told that these are fragile products. Except that they didn't tell me anything before ach
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isa
Rating: 3 out of 5
following a purchase from 07/01/2024
lack of qualification and not fast (for people with ski rentals the young man has the sale of shoes and soles molded to the shape of the foot is very good.
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Maxence D.
Rating: 3 out of 5
following a purchase from 31/12/2023
Very pleasant staff despite average ski repair due to rocky terrain
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Acheteur Vérifié J.
Rating: 3 out of 5
following a purchase from 30/12/2023
equipment was very used and old staff was great
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Ella C.
Rating: 3 out of 5
following a purchase from 29/12/2023
Good It was we had a great diner yesterday
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Karevyp
Rating: 3 out of 5
following a purchase from 16/12/2023
Very nice team but very very long
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Rems
Rating: 3 out of 5
following a purchase from 10/03/2023
Difficulties placing the order (confirmation not received by email, had to write to them). Once I got to the store, everything went very smoothly.
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Nanou
Rating: 3 out of 5
following a purchase from 04/03/2023
Very good rates Ideally located
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Gueno
Rating: 3 out of 5
following a purchase from 04/03/2023
Competitive rate, friendly team but equipment starting to fail.
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Dualitye
Rating: 3 out of 5
following a purchase from 04/03/2023
Correct material with some defects.
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EliseL
Rating: 3 out of 5
following a purchase from 04/03/2023
Lack of equipment, friendly team but short of resources when equipment malfunctions. A pity
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adrnnvl
Rating: 3 out of 5
following a purchase from 24/02/2023
Fixings a little broken but otherwise very good experiences!
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Elsje V.
Rating: 3 out of 5
following a purchase from 24/02/2023
Good skiing , nice but slow
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Tangosharly
Rating: 3 out of 5
following a purchase from 24/02/2023
Very good advice on ski rental
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Tangosharly
Rating: 3 out of 5
following a purchase from 24/02/2023
Very good advice on ski rental
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Lafamilyoski
Rating: 3 out of 5
following a purchase from 21/02/2023
Vive les vacances au ski aux Arcs
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Yannou
Rating: 3 out of 5
following a purchase from 19/02/2023
Good service but ageing equipment
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Marylou
Rating: 1 out of 5
following a purchase from 13/02/2023
Not my size (39.5 in snow), good board but the bindings jumped Very nice and understanding manager despite the fact that there was nothing he could do The team was very nice and tried to find solutions Shocked to see that in meribel center in high season not all sizes available
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MASEL
Rating: 1 out of 5
following a purchase from 11/02/2023
I had a bit of trouble finding one of the 3 stores in the resort. The nearest was the one below our residence but I was told that I had chosen the store when booking via travelski... when in fact I didn't select anything. In short, a very bad customer experience.
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Stanrav
Rating: 3 out of 5
following a purchase from 11/02/2023
Helpful team, very good skis
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mymy
Rating: 3 out of 5
following a purchase from 10/02/2023
Correct care, fair equipment,
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Vio01
Rating: 3 out of 5
following a purchase from 03/02/2023
There were problems getting the material back at the beginning of the week, not available etc. but otherwise the material was perfect and the return easy.
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Mark A.
Rating: 3 out of 5
following a purchase from 31/01/2023
Directions poor. Went to wrong precision ski shop first .
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Harry
Rating: 3 out of 5
following a purchase from 28/01/2023
Decent experience in the shop, could have been more tentative.
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Alice
Rating: 3 out of 5
following a purchase from 01/01/2023
Lovely staff but little lack of organization.
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Tomtom
Rating: 3 out of 5
following a purchase from 06/03/2022
Nice welcome but the equipment has lived!
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lazdeg
Rating: 1 out of 5
following a purchase from 26/02/2022
staff shortages, dissatisfied customers
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jacouille
Rating: 3 out of 5
following a purchase from 16/01/2022
nice little curly who gave me the shoes what's his snap?
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Pourtant
Rating: 1 out of 5
following a purchase from 08/01/2022
find the right tone to wish everyone a "happy new year 2022". With humor, with seriousness and sobriety... It all depends on the recipient. For you
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Lll
Rating: 3 out of 5
following a purchase from 08/01/2022
find the right tone to wish everyone a "happy new year 2022". With humor, with seriousness and sobriety... It all depends on the recipient. For you
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