★★★★★
based on 7780 reviews published
Latest negative customer reviews
A different treatment in-store and after-sales service. Teams that do not respond to me while the in-store teams did everything to help me. I find this unacceptable. Refund me!
We are sorry to read your feelings regarding your experience.
Following your request, we confirm that the refund has indeed been processed.
However, we regret the lack of communication that you may have perceived from the after-sales service, and we take your feedback into account to improve this point.
We remain at your disposal if needed.
Best regards.
The assistant forced me to take the insurance for the skis when I didn’t want or need to. This cost me £48.99. He also rushed me to pay and I used the wrong card which then cost me an exchange rate fee. Lastly the pair of boots provided for Sophie to wear were unsanitary. I didn't wish to come back due to the negative experience I’d had with the insurance. If the insurance is so important, why is it ‘optional’ and why was I not allowed to say no? 07766418595
Thank you for your feedback.
We are sorry to read about your experience.
Regarding the insurance, it is indeed systematically offered to our customers, but it always remains optional. We would never intentionally force a customer to take it, and we regret if this was not clearly understood during your visit.
Concerning the payment, we understand the inconvenience caused and are sorry if you felt rushed at that moment.
As for the boots, all our equipment is regularly checked and maintained to ensure proper hygiene and comfort. However, if something does not feel right, our team is always available to replace the equipment immediately. We regret that this was not brought to our attention during your visit, as we would have gladly provided a more suitable pair.
Finally, we also regret that these points were not mentioned when you returned the equipment, as we would have been happy to find a solution or make a commercial gesture.
We remain available if you would like to discuss this further.
Kind regards.
The most uncomfortable ski boots and a reluctance from staff to help refit a different pair. Went to another shop on the end and paid for another pair. Both me and my son. My husband’s snowboarding boots were not at all waterproof. I was told that the skis I was given by them werw childrens. Helmets not in a great condition. Felt like staff were laughing at me when I asked to try different ones. The shop was a mess. Boxes everywhere. Not a great experience when you arrive excited to start your holiday.
Thank you for sharing your feedback. We're truly sorry to hear about your experience and appreciate you bringing these issues to our attention. We strive to provide a welcoming environment and quality equipment, and it's clear we fell short in your case. Your comments will be addressed with our team to ensure improvements are made. We hope to have the opportunity to provide you and your family with a better experience in the future.
Best regards,
The Precision Ski Rent Team
Our experience during the pickup and return of the ski equipment was disappointing and did not meet the standards we had experienced in previous years in France, including during previous rentals with Precision Ski. We arrived at the store an hour before closing on Saturday, April 28, but the staff refused to serve us, stating that they were too busy to accommodate us in the next hour and asking us to come back the next morning. Upon our return at 8:30 AM, we had to wait in line for about an hour before being served. Many other customers around us were visibly frustrated, creating a tense and negative atmosphere from the start of our vacation, especially for our children. These delays were all the more frustrating because, over four years of ski rentals, we had never experienced such long waits. Additionally, the quality of the equipment was below our expectations, especially considering that we had paid extra for
Thank you for your detailed feedback.
We are sorry to hear that your experience did not meet your expectations.
Due to an exceptional level of attendance that weekend, our team had to temporarily stop accepting new clients at the end of the day in order to properly serve those already present. We understand that having to return the next morning may have been frustrating, but this decision was made to ensure the safety and quality of service.
Regarding the waiting time, we acknowledge that the store was particularly busy, which unfortunately led to longer delays than usual. This does not correspond to the level of service we wish to provide.
Regarding the equipment, it is regularly maintained and checked. In case of any issues during the rental period, our team remains available to make necessary adjustments or replacements.
Finally, for equipment changes (such as switching from skis to snowboards), certain conditions may apply depending on the chosen packages.
We regret that your experience was impacted by these circumstances and thank you for your feedback, which allows us to improve our service.
Best regards.
Two pairs of shoes rented online in the expert category and therefore the price that goes with it. In the store, I was told that there are no categories for shoes. Yet I paid more and received nothing in return. No proposal or refund. I often came to pick up my reservations at this store, but that will no longer be the case. If there is an error on the website at the beginning of the season, why not, but not in April.
Thank you for your feedback.
Regarding the shoes, there is no strictly equivalent range to the Comfort, Precision, or Prestige categories as is the case for skis. The difference mainly lies in the model, support, and feel, which can make the distinction less obvious.
Our priority remains to best meet our customers' expectations. In your case, and depending on our stock, we offered you two pairs of new shoes from this season: a Nordica HF and an Atomic Hawx, known for their comfort and performance.
We remain available in-store to adjust the equipment if necessary to ensure you have the best possible experience.
Best regards.
Quality of equipment was poor. We paid for advanced equipment and received low quality skis that were dented and in poor condition. Boots were old.
Thank you for taking the time to share your feedback. We are sorry to hear that the equipment you received did not meet your expectations. The quality of our equipment is a priority for us and we take your comments very seriously. We will investigate this situation to improve our service. We hope to have the opportunity to satisfy you during your next visit.
Best regards,
The Precision Ski Rent Team
Gave me the wrong product although I paid extra for it. (Skiboots). Told me they don't have the Boots they Sell on the Website and only have this Type of Shoe for purchase
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. Your satisfaction is paramount to us. We will look into this issue to improve our service. Please feel free to contact us directly to find a suitable solution.
Best regards,
The Precision Ski Rent Team
Lack of choice
Thank you for taking the time to share your feedback. We are sorry to hear that our selection did not fully meet your expectations. Your feedback is valuable, and we will work to improve our offerings to better satisfy you during your future visits. Can you tell us more?
Best regards,
The Precision Ski Rent team
Equipment in very poor condition, not enough equipment in stock to change the skis, too bad I thought it was a good store rather well rated, I wanted to step out of the classic skiset...
Thank you for your feedback. We are sorry to hear that your experience at Precision Ski Rent did not meet your expectations. We place great importance on the quality of our equipment and the satisfaction of our customers. Your feedback encourages us to improve our offerings and ensure better stock management.
Best regards,
The Precision Ski Rent team
Poor quality skis despite the most expensive package.. Friends with the lower package had much better skis, which is still disappointing and raises questions about the usefulness of paying so much for that. Moreover, the edges are rounded, no grip.
Thank you for taking the time to share your experience. We are sorry to hear that the skis did not meet your expectations. We place great importance on the quality of our equipment and will review your feedback with our team.
Best regards,
The Precision Ski Rent team
In-store service very good but the skis provided do not match the reserved pack, I took the sensation pack and I got beginner/intermediate skis for women (Nordica Belle 75) which correspond to the evolution pack; not sure I will rent skis in your stores again.
Thank you for your feedback.
We are pleased that the in-store service met your satisfaction. Regarding the equipment, we confirm that the Nordica Belle 75 are indeed classified in the Sensation category, according to our range grid.
However, we are sorry if this did not meet your expectations or your perception on site. Do not hesitate, during your next visit, to speak directly with the team in the store: we are always available to adjust the equipment according to your preferences and your level.
We look forward to welcoming you again to the resort,
The Precision Ski Rent team
Location is very difficult. But service was excellent
Thank you for your feedback. We are delighted that our service met your expectations. We take your comments about the location into account and will work to improve this experience. We look forward to welcoming you again at Precision Ski Rent.
Best regards,
The Precision Ski Rent team
Paid for the expert package and was given beginner skis, despite trying to ask for advanced skis in the store
Thank you for taking the time to share your experience. We are sorry to learn that you did not receive the equipment that met your expectations. Your feedback is valuable and will help us improve our service.
Best regards,
The Precision Ski Rent team
Sorry, but I was there at 8:30 AM on Friday, March 13 to pick up the package, and after 40 minutes of waiting, the shop was still closed, so I decided to rent from an open shop. I expect a refund of the money.
Thank you for your message and we are sorry for the inconvenience you experienced.
On that day, the shop opening was exceptionally delayed due to an unforeseen situation, which we sincerely apologize for.
As previously discussed with our customer service team, a compensation in the form of a one-day voucher has been offered.
We understand your disappointment and regret that this situation led you to rent elsewhere.
Kind regards,
Very simple
Thank you for your feedback.
We are sorry to hear that your experience did not meet your expectations. Please feel free to tell us more about the areas for improvement, as this would help us understand better and progress.
We hope to have the opportunity to provide you with a better experience on your next visit.
Best regards,
The Precision Ski Rent team
Poor quality skis.
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience with our skis did not meet your expectations. At Precision Ski Rent, we are committed to providing quality equipment and ensuring customer satisfaction.
Best regards,
The Precision Ski Rent team
A good service. No delays on pick up. Equipment including boots no problems. Online discount great! Thank you.
Thank you for your positive feedback and we are glad that you appreciated our service, as well as the quality of our equipment. Your satisfaction is our priority. However, you rated us 1/5 so I think there is an error. Could you please correct the review?
Thank you,
Best regards,
The Precision Ski Rent team
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Equipment in very poor condition, I didn't even have the same models of bindings on my skis with the performance range
We are sorry to hear that the equipment did not meet your expectations.
After verification, the skis in question were indeed equipped with bindings of the same brand and adjusted according to safety standards, suitable for the weight and level of the skier. It can happen that some series have slightly different bindings visually, especially after maintenance interventions, but this in no way affects their safety or proper functioning.
We regret that this point was not mentioned during the return of the equipment to the store. Our team would certainly have taken the time to explain the situation to you and, if necessary, to offer you a solution on the spot.
We remain at your disposal if you wish to discuss this matter.
Best regards
There was a huge queue in the shop and staff were moving extremely slowly. Although I booked online, they didn’t have any appropriate equipment so they gave me skis that were far too short and the boots were very old and broken. By that time I had been waiting in the shop for over an hour so took them. I came back the next day to ask if they had any longer skis and they had nothing at all. The staff don’t care at all, I found them really rude
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your visit. Your concerns regarding the queues and equipment availability are noted, and we are committed to improving our services. We appreciate your comments, as they help us enhance the experience for all our customers.
We hope to serve you better in the future.
Best regards,
The Precision Ski Rent Team
Hello, the store manager was rude and unpleasant. He keeps saying that he has been managing the store for 8 years and therefore he is necessarily right. Fire him.
Thank you for taking the time to share your experience. We are sorry to hear that your interaction did not meet your expectations. Your feedback is valuable and we take it very seriously to improve our service. Please feel free to contact us directly to discuss this in more detail.
Best regards,
The Precision Ski Rent team
Very disappointed with the customer service. Skis not satisfactory, returned and staff offered to wax and sharpen - we nt back the next day to collect and store was closed. Forced to hire more skis from another shop. Promised full refund by staff in shop however head office refused refund and avoided further correspondence.
2-hour wait to retrieve the equipment
Thank you for sharing your feedback. We are sorry to hear that you experienced a prolonged wait time to retrieve your equipment. The period of your visit coincided with school holidays, a particularly busy time in the resort, which can unfortunately lead to a bit more waiting.
Your feedback is valuable and will help us improve our organization. We hope to have the opportunity to welcome you again and provide you with a smoother experience.
Best regards,
The Precision Ski Rent team
The UX is catastrophic on this site, there are only bugs. The dates change for no reason from 3 days to 1 week, Apple Pay is offered for payment but actually, you have to enter your card. The choice of skis offered is ridiculous. In short, very bad experience. What should have taken 5 minutes took 15, and the worst is that in-store, even with the fast track, I can waste a lot of time (already experienced several times). Unfortunately, I have no choice of rental company…
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties on our site; we have just changed them both online and in-store. Your feedback is valuable and will help us improve our services. We do our best to provide a smooth and pleasant experience, and we take your comments very seriously. Please do not hesitate to contact us directly for any future assistance.
Best regards,
The Precision Ski Rent team
The staff in the shop at Tignes Le Lac were excellent. However, having rented "Prestige" level skis I was disappointed to see that the condition of the tops of the skis was very poor, certainly not "exceptional" as described. Further, having selected and paid for Breakage/Theft insurance I was shocked to find that after one ski's edge was damaged by a rock under the snow on a piste that I was still subject to a Euro 230.00 excess payment for damage to one ski. I can state that the cost to replace these skis in that condition was likely to be cEuro 100 on Ebay or a simiar site. I consider that charge to be almost theft and certainly way beyond any reasonable charge.
Clear disappointment and wrong information when I received the skis. 1st time in 8 years coming several times a year. More than a pity
Thank you for taking the time to share your review. We are very sorry to hear that your experience did not live up to your expectations. Your feedback is invaluable and will help us improve our services. We look forward to welcoming you back and providing you with a completely satisfactory experience.
Yours faithfully
The Precision Ski Rent team
Following a burglary at our home, we had to cut short our stay mid-week and returned the equipment. Precision Ski refused to refund us, arguing that the booking had been made on a platform.
We are very sorry to hear about your difficult situation. We understand your disappointment regarding the refund. We encourage you to contact our customer service department directly to explore together the options that might be available in this particular case. Your satisfaction is important to us.
Yours sincerely
The Precision Ski Rent team
The site is intuitive and easy to use, but bugs all the time. I placed 2 orders three months apart and had the same problems. Basket not saved or not complete at the time of purchase, display problems or infinite tab loading...
I bought a pair of SIDAS socks recommended by one of the sellers. I was told that they were thin and of high quality. After 2 days of use, a hole appeared between the heel and the ankle. I called and was told that these are fragile products. Except that they didn't tell me anything before ach
Not my size (39.5 in snow), good board but the bindings jumped Very nice and understanding manager despite the fact that there was nothing he could do The team was very nice and tried to find solutions Shocked to see that in meribel center in high season not all sizes available
I had a bit of trouble finding one of the 3 stores in the resort. The nearest was the one below our residence but I was told that I had chosen the store when booking via travelski... when in fact I didn't select anything. In short, a very bad customer experience.
Staff shortages, dissatisfied customers
Find the right tone to wish everyone a "happy new year 2022". With humor, with seriousness and sobriety... It all depends on the recipient. For you
A very warm welcome
Very pleasant welcome
Super good but customer service is a bit too dry
Cool sellers and great skiing
First pair of poor quality skis. I had to exchange them after 2 hours and was told that it was impossible for me to have rented these skis. I did not appreciate this remark.
Poor value for money Material not up to my performance
A real loser
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