Reviews Precision Ski : Discover customer reviews from precisionski.fr (Page 2)

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Chris M.

Published on 23/11/2023 à 10h18 following a purchase from 11/11/2023

Would not consider dealing with this company due to their hidden charges. Awful customer service !!

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Thierry M.

Published on 22/11/2023 à 16h20 following a purchase from 31/10/2023

Xxx

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Nicole B.

Published on 22/09/2023 à 15h04 following a purchase from 03/09/2023

The garment description was insufficient for me (quilted hood unlike the rest of the garment).

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Response from Precision Ski Published on 27/09/2023

Hello, thank you for your feedback. We are sorry that the description was not clear enough for you, we will try to clarify this kind of detail in the future. We hope your order is satisfactory. Have a nice day and see you soon, The Précision Ski team

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Gerard C.

Published on 21/09/2023 à 18h13 following a purchase from 11/09/2023

Fine

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Response from Precision Ski Published on 22/09/2023

Hello Gérard, Thank you for your positive feedback! We're delighted to hear that you're happy. Have a nice day and see you soon, The Précision Ski team

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gerard D.

Published on 21/09/2023 à 16h07 following a purchase from 13/09/2023

The item does not correspond to what was ordered

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Response from Precision Ski Published on 22/09/2023

Hello Gérard, We are very sorry to hear about your review. In order for us to be able to help you in this matter, please contact customer service at [email protected]. We'll get back to you as soon as possible to resolve the issue. Have a nice day, The Précision Ski team

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Yves F.

Published on 02/08/2023 à 12h11 following a purchase from 21/07/2023

Surprised because it's positioned rather high. It's normal, but given the weather, I haven't tried it.

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Response from Precision Ski Published on 04/08/2023

Hello Yves, Thank you for your feedback! We're glad you're satisfied, and we hope you'll find your product to your liking. If not, please don't hesitate to contact us. Have a nice day and see you soon, The Precision Ski Team

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Linda A.

Published on 01/08/2023 à 11h41 following a purchase from 16/07/2023

Very fast

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Response from Precision Ski Published on 04/08/2023

Hello Linda, Thank you for your positive feedback! We're delighted to hear that you're so happy. Have a nice day and see you soon, The Précision Ski team

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Luc L.

Published on 26/07/2023 à 10h29 following a purchase from 07/07/2023

ras, thank you

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Response from Precision Ski Published on 26/07/2023

Hello Luc, Thank you for your feedback! We're delighted to have met your expectations. Have a nice day and see you soon, The Precision Ski team.

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Pierre B.

Published on 14/07/2023 à 16h20 following a purchase from 08/07/2023

I requested chronopost delivery. I was informed by e-mail (on the agreed date) that the parcel had arrived at the relay point. Despite this e-mail, the parcel had not yet been delivered and was only delivered the next day. So a return trip to the relay point for nothing and payment of a chronopost for nothing.

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Response from Precision Ski Published on 26/07/2023

Hello Pierre, Thank you for your feedback. We're sorry that the delivery didn't go as planned, unfortunately it depends only on the carrier and we have no power. For our part, the parcel left on schedule and we apologize if it arrived a day late, it's just the vagaries of transport. We hope your order is satisfactory. Have a nice day and see you soon, The Précision Ski team

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Marc J.

Published on 12/07/2023 à 20h17 following a purchase from 04/07/2023

no problem

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Response from Precision Ski Published on 13/07/2023

Hello Marc, Thank you for your feedback! We're delighted that you're satisfied. Have a nice day and see you soon, The Precision Ski Team

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Julien C.

Published on 08/07/2023 à 17h27 following a purchase from 02/07/2023

No stars: Order does not correspond to the product presented and no response from customer service Postage paid. Order paid, wrong item sent and deception on its presentation

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Response from Precision Ski Published on 13/07/2023

Hello Julien, We apologize for the inconvenience caused by your order and acknowledge our responsibility in this matter. Regarding the response from customer service, with the summer vacations, the team is understaffed and it may be that the response time is indeed extended, however you did get a reply on Monday, telling you to return the item free of charge so that we can proceed with the refund. It seems to me, however, that a reply on Monday to an e-mail sent late on Thursday is still a very decent response time. We have not tried to deceive you, there was simply a visual error on our website which will be rectified once we have received your article. We apologize, but unfortunately this is still a human error and we have recognized it from the outset and will provide you with a solution as soon as possible. Have a nice day, The Précision Ski team

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Mathieu A.

Published on 02/06/2023 à 19h56 following a purchase from 15/05/2023

Order placed, pay 10 for 24h delivery arrives 4 days later. Customer service unreachable as if by chance. I do not recommend

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Response from Precision Ski Published on 05/06/2023

Hello Mathieu, We are sincerely sorry for this delay in delivery and understand that it may have been inconvenient, however we unfortunately have no record of contact by email or via our chat on your part. Secondly, your parcel was indeed dispatched on Tuesday May 16 as planned, however the carrier was indeed late and as Ascension Thursday was a public holiday, it was only delivered to you on Friday May 19, which actually makes three days late (or even two as public holidays are considered non-working days). What's more, if you had tried to contact us by e-mail over the long weekend, you would have known that customer service was closed for four days and that all requests would be answered on Monday. We understand your dissatisfaction and we will refund your shipping costs on a commercial basis, however, in my opinion it is unjustified to give such an opinion about our company and our customer service, which is always keen to help you whenever possible. Have a nice day, the Précision Ski team,

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Stefan B.

Published on 17/05/2023 à 14h05 following a purchase from 07/05/2023

English or german translation was not the best, but it worked to order. Order and delivery was good. I would order again.

Response from Precision Ski Published on 25/05/2023

Hello Nicolas, Thank you for your feedback! We are happy to know that you are satisfied with your order. We will try to be more precise about our translations in the future. Have a nice day and see you soon, The Precision Ski Team

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Martine R.

Published on 05/05/2023 à 06h26 following a purchase from 17/04/2023

No problems either on the site or with the order

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Response from Precision Ski Published on 09/05/2023

Hello, Thank you for your positive feedback! We're delighted to hear that you're happy. Have a nice day and see you soon, The Précision Ski team

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Danielle H.

Published on 02/05/2023 à 21h29 following a purchase from 22/04/2023

Good quality, prompt delivery. Very happy with it.

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Response from Precision Ski Published on 09/05/2023

Hello, Thank you for your feedback! We are happy to know that you are satisfied with all our services. Have a great day and see you soon, The Precision Ski team

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Laurent B.

Published on 27/04/2023 à 20h29 following a purchase from 14/04/2023

Well arrived, fast

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Response from Precision Ski Published on 09/05/2023

Hello Laurent, Thank you for your feedback! We're delighted to have met your expectations. Have a nice day and see you soon, The Precision Ski team.

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Patrice T.

Published on 16/04/2023 à 14h08 following a purchase from 24/03/2023

The ski boots are exactly what we expected. Everything went smoothly from order to delivery.

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Response from Precision Ski Published on 17/04/2023

Hello Patrice, Thank you for your feedback! We're delighted to have met your expectations. Have a nice day and see you soon, The Precision Ski team.

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STEPHANE M.

Published on 06/04/2023 à 11h05 following a purchase from 17/03/2023

If you are in the UK do not buy on this website as you will have to pay extra taxes. Customer support has been useless (they were supposed to cancel the order and claim it back). Instead they let the delivery happen and I finally paid the extra taxes (£45 in addition to the price of the item at £189). I am now fighting to get the tax paid by Precision Ski as it was not clearly indicated that I would have to pay extra taxes.

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Chiara D.

Published on 06/04/2023 à 10h29 following a purchase from 21/03/2023

Everything worked fine except for the lack of a glasses case for the black glasses.

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Response from Precision Ski Published on 13/04/2023

Hello, Thank you very much for your positive feedback! We're glad you're satisfied, despite the missing case. Have a nice day and see you soon, The Precision Ski Team

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christophe L.

Published on 03/04/2023 à 21h19 following a purchase from 30/03/2023

Fast and well packaged

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Response from Precision Ski Published on 06/04/2023

Hello Christophe, Thank you for your feedback! We're delighted that you're satisfied with all our services. Have a nice day and see you soon, The Precision Ski Team

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Guy B.

Published on 25/03/2023 à 17h44 following a purchase from 15/03/2023

The helmet is too small and on your website the procedure to return it does not work and customer service after sending an email does not respond I am very disappointed.

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Jeanne R.

Published on 23/03/2023 à 17h19 following a purchase from 19/03/2023

Unable to obtain a return slip to change size

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Response from Precision Ski Published on 24/03/2023

Hi Jeanne, We're sorry but it's clearly stated on our website that we don't do exchanges (for logistical reasons) but only refunds. Have a nice day, The Precision Ski team

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Olivier C.

Published on 14/03/2023 à 09h22 following a purchase from 27/02/2023

Fine

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Response from Precision Ski Published on 16/03/2023

Hello Olivier, Thank you for your positive feedback! We're delighted to hear that you're happy. Have a nice day and see you soon, The Précision Ski team

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Emilie B.

Published on 10/03/2023 à 11h54 following a purchase from 23/02/2023

Fast delivery, fast refund but I did not receive the right item.

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Response from Precision Ski Published on 14/03/2023

Hello JB, Thank you for your feedback. We strive every day to make your experience better, we apologize for this visual error. Have a nice day and see you soon, The Precision Ski Team

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SOPHIE C.

Published on 02/03/2023 à 08h56 following a purchase from 12/02/2023

Return for exchange paying and not adapted (proposed relay points not compliant: possibiliyté to receive but not to send a parcel).

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Response from Precision Ski Published on 07/03/2023

Hello Sophie, We are sorry for the inconvenience. However, we do not offer exchanges, and this is clearly stated in our returns policy. What's more, you have to pay for the return, but at a very reduced rate, and we'll refund the total order on receipt (product price + shipping costs), which is often more advantageous. Concerning the relay point, the software is improving day by day, but it's possible that the carrier didn't specify it. Have a nice day, The Précision Ski team

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Benoist C.

Published on 28/02/2023 à 17h09 following a purchase from 11/02/2023

I received 2 left shoes, and had to pay for the return!!!! It's a shame

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Response from Precision Ski Published on 07/03/2023

Hello Benoist, We're very sorry about this incident, and you should not have hesitated to contact our customer service department to resolve the matter. I have just reimbursed your return shipping costs, however we offer free returns on our platform depending on the reason for the return (in this case: manufacturing defect). We hope you are happy with all the other products in your order. If you have any problems, please do not hesitate to contact us at [email protected]. Have a nice day, The Précision Ski team

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LISA S.

Published on 14/02/2023 à 09h35 following a purchase from 22/01/2023

no success with return portal or customer services regarding correcting the fault

Response from Precision Ski Published on 20/02/2023

Hello Lisa, Thank you for your feedback. We apologise for the inconvenience. Due to a temporary shortage of staff at the height of the winter season, customer service has been a little overwhelmed. We have sent you a return label and we will proceed with the refund as soon as your package arrives. Have a nice day, The Precision Ski team

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Francesca A.

Published on 12/02/2023 à 14h28 following a purchase from 05/02/2023

The site describes the product with features that do not correspond to the product that arrived. In addition, the order arrived late without any previous information. When I tried to return it, I was sent a label that didn't match the pick-off location.

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DOMINIQUE H.

Published on 10/02/2023 à 15h13 following a purchase from 02/02/2023

Fast delivery, a return note in the packaging would have been a plus, fortunately I didn't need one!

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Response from Precision Ski Published on 14/02/2023

Hello Dominique, Thank you for your feedback. We strive every day to make your experience better, so we're delighted we were able to meet your expectations. The Precision Ski team

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corinne D.

Published on 06/02/2023 à 10h11 following a purchase from 19/01/2023

very good pants but received in size 38 instead of 40

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Response from Precision Ski Published on 07/02/2023

Hello, Thank you for your feedback. On our website, the sizes indicated are the French sizes. On Lutha products, we do indicate that two labels may appear on the product, one indicating the French size and the other corresponding to the Finnish size. You have received a French size 40 which corresponds to a Finnish 38. See you soon, The Precision Ski Team

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Franck T.

Published on 05/02/2023 à 22h23 following a purchase from 31/01/2023

Perfect, photo a little small.

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Response from Precision Ski Published on 06/02/2023

Hello Franck, Thank you for your feedback. We'll pass on the problem with the photos to the IT department. See you soon, The Precision Ski team

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Hervé B.

Published on 05/02/2023 à 10h45 following a purchase from 13/01/2023

I bought a backpack that had a defect. Following the return and new order I received either the same bag or another bag with the same defect. I'm waiting for them to get back to me following my complaint email. To be continued

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Response from Precision Ski Published on 06/02/2023

Hello Hervé, We're sorry to hear that. We are waiting for your e-mail so that we can forward it directly to the brand for after-sales service. Could you please send us photos and a description of the fault? We'll be in touch as soon as possible. See you soon, The Precision Ski team.

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Nicolas T.

Published on 31/01/2023 à 20h05 following a purchase from 08/01/2023

Satisfactory site navigation. On the other hand, delivery by Relay mondial was not at all satisfactory. The parcel was not in the relay point indicated in the email sent by Precision Ski. What's more, the parcel was not in the relay point I had chosen, but in another relay point several kilometers away.

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Response from Precision Ski Published on 02/02/2023

Hello Nicolas, Thank you for your feedback. We are sorry to hear that the delivery with Mondial Relay did not meet your expectations. If the relay point initially chosen is full, Mondial Relay chooses an alternative relay point in the vicinity of your address, taking care to inform you. We sincerely apologize for this poor delivery experience. The Precision Ski team

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Maria R.

Published on 28/01/2023 à 17h40 following a purchase from 23/01/2023

I sent many messages to change the color of the backpack, but nothing,...

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Response from Precision Ski Published on 02/02/2023

Hi Maria, We were unable to change the color of your backpack because your order was shipped 30 minutes after you paid on the website. We are sorry we were unable to change your order. The Precision Ski Team

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Roberto R.

Published on 27/01/2023 à 17h47 following a purchase from 18/01/2023

Ok thanks

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Response from Precision Ski Published on 02/02/2023

Hello Roberto, Thank you for your feedback. See you soon, The Precision Ski Team

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Javier S.

Published on 26/01/2023 à 18h12 following a purchase from 19/01/2023

The package arrived on schedule.

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Response from Precision Ski Published on 02/02/2023

Hello Javier, Thank you for your positive feedback! We are happy to know that you are satisfied. The Précision Ski team

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Nicola O.

Published on 23/01/2023 à 16h32 following a purchase from 17/01/2023

All OK

Response from Precision Ski Published on 02/02/2023

Hello Nicola, Thank you for your feedback! We are delighted that your experience with Precision Ski went so well. Have a nice day and see you soon, The Precision Ski team

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robert G.

Published on 19/01/2023 à 18h03 following a purchase from 11/01/2023

Our full address was not given to GLS by Precision

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Thibault B.

Published on 19/01/2023 à 09h28 following a purchase from 30/12/2022

Fast, quality service

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Response from Precision Ski Published on 20/01/2023

Hello Thibault, Thank you for your message. It's important for us to read your feedback and see you satisfied. Have a nice day and see you soon, The Précision Ski team.

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Maurizio G.

Published on 14/01/2023 à 18h20 following a purchase from 23/12/2022

Perfect board returned with a smear most likely made by you. Thank you very much for the disservice you probably didn't want to return the money.

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Response from Precision Ski Published on 18/01/2023

Hello Maurizio, When we shipped the snowboard it was plastic and came directly from our supplier, however when we received it back it had not only a stain, but also two big rips and big scratches on the bindings (as if they had been mounted incorrectly and then removed) and marks all over the base. We were subsequently unable to sell it to our customers. If we really did not want to refund you, we would not have offered to take the board back, we would have simply noted our return conditions (which were not met) and would not have returned your money or the board. Also, we deal with dozens of returns every day and yet we have no negative comments about them, we have always refunded our customers because they all respect our return conditions and return new and saleable products, this was not the case with your order. We are sorry for this dispute, but we have procedures to follow and we did not leave you high and dry, knowing that you got your snowboard back ! Have a nice day, The Précision Ski team

Customer reviews of Precision Ski

Summary of reviews

Reviews 1, 2, 3 and 4 stars