The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly, tracking that is easy to follow, and items arriving on time. Customers repeatedly mention accurate product descriptions and items matching expectations, including well-packaged orders and goods that meet or exceed what was pictured. The shopping experience is enhanced by responsive customer service, competitive prices, and smooth ordering processes, with several mentions of helpful, polite, and efficient support. Overall, customers highlight dependable service, timely delivery, and solid product quality across a range of apparel and gear.
For information to my compatriots: delivery to Italy took 10 days and the package (in my case) was not tracked by the courier. Site and purchase ok, shipping by Precisionski very fast.
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Federica C.
Rating: 1 out of 5
following a purchase from 13/11/2023
It states tax included on your bill, then you find your self with £197 to pay duties, they refused to pay, I asked to show me where it states on their website , their response was I should know it because everybody knows! I do know, but if it states TAx included That means tax included. So now I have a jacket that is too big and cannot even exchange it, costed me £1089!!! Don’t buy!
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Chris M.
Rating: 1 out of 5
following a purchase from 11/11/2023
Would not consider dealing with this company due to their hidden charges. Awful customer service !!
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Thierry M.
Rating: 4 out of 5
following a purchase from 31/10/2023
Xxx
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Nicole B.
Rating: 3 out of 5
following a purchase from 03/09/2023
The garment description was insufficient for me (quilted hood unlike the rest of the garment).
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Response from Precision Ski
Hello, thank you for your feedback. We are sorry that the description was not clear enough for you, we will try to clarify this kind of detail in the future. We hope your order is satisfactory. Have a nice day and see you soon, The Précision Ski team
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Gerard C.
Rating: 4 out of 5
following a purchase from 11/09/2023
Fine
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Response from Precision Ski
Hello Gérard, Thank you for your positive feedback! We're delighted to hear that you're happy. Have a nice day and see you soon, The Précision Ski team
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Gerard D.
Rating: 1 out of 5
following a purchase from 13/09/2023
The item does not correspond to what was ordered
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Response from Precision Ski
Hello Gérard, We are very sorry to hear about your review. In order for us to be able to help you in this matter, please contact customer service at [email protected]. We'll get back to you as soon as possible to resolve the issue. Have a nice day, The Précision Ski team
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Yves F.
Rating: 4 out of 5
following a purchase from 21/07/2023
Surprised because it's positioned rather high. It's normal, but given the weather, I haven't tried it.
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Response from Precision Ski
Hello Yves, Thank you for your feedback! We're glad you're satisfied, and we hope you'll find your product to your liking. If not, please don't hesitate to contact us. Have a nice day and see you soon, The Precision Ski Team
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Linda A.
Rating: 4 out of 5
following a purchase from 16/07/2023
Very fast
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Response from Precision Ski
Hello Linda, Thank you for your positive feedback! We're delighted to hear that you're so happy. Have a nice day and see you soon, The Précision Ski team
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Luc L.
Rating: 4 out of 5
following a purchase from 07/07/2023
ras, thank you
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Response from Precision Ski
Hello Luc, Thank you for your feedback! We're delighted to have met your expectations. Have a nice day and see you soon, The Precision Ski team.
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Pierre B.
Rating: 3 out of 5
following a purchase from 08/07/2023
I requested chronopost delivery. I was informed by e-mail (on the agreed date) that the parcel had arrived at the relay point. Despite this e-mail, the parcel had not yet been delivered and was only delivered the next day. So a return trip to the relay point for nothing and payment of a chronopost for nothing.
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Response from Precision Ski
Hello Pierre, Thank you for your feedback. We're sorry that the delivery didn't go as planned, unfortunately it depends only on the carrier and we have no power. For our part, the parcel left on schedule and we apologize if it arrived a day late, it's just the vagaries of transport. We hope your order is satisfactory. Have a nice day and see you soon, The Précision Ski team
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Marc J.
Rating: 4 out of 5
following a purchase from 04/07/2023
no problem
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Response from Precision Ski
Hello Marc, Thank you for your feedback! We're delighted that you're satisfied. Have a nice day and see you soon, The Precision Ski Team
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Julien C.
Rating: 1 out of 5
following a purchase from 02/07/2023
No stars: Order does not correspond to the product presented and no response from customer service Postage paid. Order paid, wrong item sent and deception on its presentation
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Response from Precision Ski
Hello Julien, We apologize for the inconvenience caused by your order and acknowledge our responsibility in this matter. Regarding the response from customer service, with the summer vacations, the team is understaffed and it may be that the response time is indeed extended, however you did get a reply on Monday, telling you to return the item free of charge so that we can proceed with the refund. It seems to me, however, that a reply on Monday to an e-mail sent late on Thursday is still a very decent response time. We have not tried to deceive you, there was simply a visual error on our website which will be rectified once we have received your article. We apologize, but unfortunately this is still a human error and we have recognized it from the outset and will provide you with a solution as soon as possible. Have a nice day, The Précision Ski team
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Mathieu A.
Rating: 1 out of 5
following a purchase from 15/05/2023
Order placed, pay 10 for 24h delivery arrives 4 days later. Customer service unreachable as if by chance. I do not recommend
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Response from Precision Ski
Hello Mathieu, We are sincerely sorry for this delay in delivery and understand that it may have been inconvenient, however we unfortunately have no record of contact by email or via our chat on your part. Secondly, your parcel was indeed dispatched on Tuesday May 16 as planned, however the carrier was indeed late and as Ascension Thursday was a public holiday, it was only delivered to you on Friday May 19, which actually makes three days late (or even two as public holidays are considered non-working days). What's more, if you had tried to contact us by e-mail over the long weekend, you would have known that customer service was closed for four days and that all requests would be answered on Monday. We understand your dissatisfaction and we will refund your shipping costs on a commercial basis, however, in my opinion it is unjustified to give such an opinion about our company and our customer service, which is always keen to help you whenever possible. Have a nice day, the Précision Ski team,
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Stefan B.
Rating: 3 out of 5
following a purchase from 07/05/2023
English or german translation was not the best, but it worked to order. Order and delivery was good. I would order again.
Response from Precision Ski
Hello Nicolas, Thank you for your feedback! We are happy to know that you are satisfied with your order. We will try to be more precise about our translations in the future. Have a nice day and see you soon, The Precision Ski Team
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Martine R.
Rating: 4 out of 5
following a purchase from 17/04/2023
No problems either on the site or with the order
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Response from Precision Ski
Hello, Thank you for your positive feedback! We're delighted to hear that you're happy. Have a nice day and see you soon, The Précision Ski team
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Danielle H.
Rating: 4 out of 5
following a purchase from 22/04/2023
Good quality, prompt delivery. Very happy with it.
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Response from Precision Ski
Hello, Thank you for your feedback! We are happy to know that you are satisfied with all our services. Have a great day and see you soon, The Precision Ski team
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Laurent B.
Rating: 4 out of 5
following a purchase from 14/04/2023
Well arrived, fast
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Response from Precision Ski
Hello Laurent, Thank you for your feedback! We're delighted to have met your expectations. Have a nice day and see you soon, The Precision Ski team.
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Patrice T.
Rating: 4 out of 5
following a purchase from 24/03/2023
The ski boots are exactly what we expected. Everything went smoothly from order to delivery.
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Response from Precision Ski
Hello Patrice, Thank you for your feedback! We're delighted to have met your expectations. Have a nice day and see you soon, The Precision Ski team.
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Stephane M.
Rating: 1 out of 5
following a purchase from 17/03/2023
If you are in the UK do not buy on this website as you will have to pay extra taxes. Customer support has been useless (they were supposed to cancel the order and claim it back). Instead they let the delivery happen and I finally paid the extra taxes (£45 in addition to the price of the item at £189). I am now fighting to get the tax paid by Precision Ski as it was not clearly indicated that I would have to pay extra taxes.
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Chiara D.
Rating: 4 out of 5
following a purchase from 21/03/2023
Everything worked fine except for the lack of a glasses case for the black glasses.
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Response from Precision Ski
Hello, Thank you very much for your positive feedback! We're glad you're satisfied, despite the missing case. Have a nice day and see you soon, The Precision Ski Team
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Christophe L.
Rating: 4 out of 5
following a purchase from 30/03/2023
Fast and well packaged
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Response from Precision Ski
Hello Christophe, Thank you for your feedback! We're delighted that you're satisfied with all our services. Have a nice day and see you soon, The Precision Ski Team
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Guy B.
Rating: 2 out of 5
following a purchase from 15/03/2023
The helmet is too small and on your website the procedure to return it does not work and customer service after sending an email does not respond I am very disappointed.
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Jeanne R.
Rating: 3 out of 5
following a purchase from 19/03/2023
Unable to obtain a return slip to change size
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Response from Precision Ski
Hi Jeanne, We're sorry but it's clearly stated on our website that we don't do exchanges (for logistical reasons) but only refunds. Have a nice day, The Precision Ski team
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Olivier C.
Rating: 4 out of 5
following a purchase from 27/02/2023
Fine
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Response from Precision Ski
Hello Olivier, Thank you for your positive feedback! We're delighted to hear that you're happy. Have a nice day and see you soon, The Précision Ski team
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Emilie B.
Rating: 3 out of 5
following a purchase from 23/02/2023
Fast delivery, fast refund but I did not receive the right item.
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Response from Precision Ski
Hello JB, Thank you for your feedback. We strive every day to make your experience better, we apologize for this visual error. Have a nice day and see you soon, The Precision Ski Team
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Sophie C.
Rating: 1 out of 5
following a purchase from 12/02/2023
Return for exchange paying and not adapted (proposed relay points not compliant: possibiliyté to receive but not to send a parcel).
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Response from Precision Ski
Hello Sophie, We are sorry for the inconvenience. However, we do not offer exchanges, and this is clearly stated in our returns policy. What's more, you have to pay for the return, but at a very reduced rate, and we'll refund the total order on receipt (product price + shipping costs), which is often more advantageous. Concerning the relay point, the software is improving day by day, but it's possible that the carrier didn't specify it. Have a nice day, The Précision Ski team
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Benoist C.
Rating: 1 out of 5
following a purchase from 11/02/2023
I received 2 left shoes, and had to pay for the return!!!! It's a shame
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Response from Precision Ski
Hello Benoist, We're very sorry about this incident, and you should not have hesitated to contact our customer service department to resolve the matter. I have just reimbursed your return shipping costs, however we offer free returns on our platform depending on the reason for the return (in this case: manufacturing defect). We hope you are happy with all the other products in your order. If you have any problems, please do not hesitate to contact us at [email protected]. Have a nice day, The Précision Ski team
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Lisa S.
Rating: 1 out of 5
following a purchase from 22/01/2023
no success with return portal or customer services regarding correcting the fault
Response from Precision Ski
Hello Lisa, Thank you for your feedback. We apologise for the inconvenience. Due to a temporary shortage of staff at the height of the winter season, customer service has been a little overwhelmed. We have sent you a return label and we will proceed with the refund as soon as your package arrives. Have a nice day, The Precision Ski team
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Francesca A.
Rating: 1 out of 5
following a purchase from 05/02/2023
The site describes the product with features that do not correspond to the product that arrived. In addition, the order arrived late without any previous information. When I tried to return it, I was sent a label that didn't match the pick-off location.
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Dominique H.
Rating: 4 out of 5
following a purchase from 02/02/2023
Fast delivery, a return note in the packaging would have been a plus, fortunately I didn't need one!
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Response from Precision Ski
Hello Dominique, Thank you for your feedback. We strive every day to make your experience better, so we're delighted we were able to meet your expectations. The Precision Ski team
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Corinne D.
Rating: 3 out of 5
following a purchase from 19/01/2023
very good pants but received in size 38 instead of 40
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Response from Precision Ski
Hello, Thank you for your feedback. On our website, the sizes indicated are the French sizes. On Lutha products, we do indicate that two labels may appear on the product, one indicating the French size and the other corresponding to the Finnish size. You have received a French size 40 which corresponds to a Finnish 38. See you soon, The Precision Ski Team
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Franck T.
Rating: 4 out of 5
following a purchase from 31/01/2023
Perfect, photo a little small.
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Response from Precision Ski
Hello Franck, Thank you for your feedback. We'll pass on the problem with the photos to the IT department. See you soon, The Precision Ski team
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Hervé B.
Rating: 3 out of 5
following a purchase from 13/01/2023
I bought a backpack that had a defect. Following the return and new order I received either the same bag or another bag with the same defect. I'm waiting for them to get back to me following my complaint email. To be continued
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Response from Precision Ski
Hello Hervé, We're sorry to hear that. We are waiting for your e-mail so that we can forward it directly to the brand for after-sales service. Could you please send us photos and a description of the fault? We'll be in touch as soon as possible. See you soon, The Precision Ski team.
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Nicolas T.
Rating: 4 out of 5
following a purchase from 08/01/2023
Satisfactory site navigation. On the other hand, delivery by Relay mondial was not at all satisfactory. The parcel was not in the relay point indicated in the email sent by Precision Ski. What's more, the parcel was not in the relay point I had chosen, but in another relay point several kilometers away.
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Response from Precision Ski
Hello Nicolas, Thank you for your feedback. We are sorry to hear that the delivery with Mondial Relay did not meet your expectations. If the relay point initially chosen is full, Mondial Relay chooses an alternative relay point in the vicinity of your address, taking care to inform you. We sincerely apologize for this poor delivery experience. The Precision Ski team
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Maria R.
Rating: 3 out of 5
following a purchase from 23/01/2023
I sent many messages to change the color of the backpack, but nothing,...
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Response from Precision Ski
Hi Maria, We were unable to change the color of your backpack because your order was shipped 30 minutes after you paid on the website. We are sorry we were unable to change your order. The Precision Ski Team
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Roberto R.
Rating: 4 out of 5
following a purchase from 18/01/2023
Ok thanks
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Response from Precision Ski
Hello Roberto, Thank you for your feedback. See you soon, The Precision Ski Team
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Javier S.
Rating: 4 out of 5
following a purchase from 19/01/2023
The package arrived on schedule.
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Response from Precision Ski
Hello Javier, Thank you for your positive feedback! We are happy to know that you are satisfied. The Précision Ski team
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Nicola O.
Rating: 4 out of 5
following a purchase from 17/01/2023
All OK
Response from Precision Ski
Hello Nicola, Thank you for your feedback! We are delighted that your experience with Precision Ski went so well. Have a nice day and see you soon, The Precision Ski team
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Robert G.
Rating: 2 out of 5
following a purchase from 11/01/2023
Our full address was not given to GLS by Precision
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