The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
Hello, Thank you for your positive feedback! Best wishes, The Précision Ski team
M
Marie-France C.
Rating: 4 out of 5
following a purchase from 21/12/2022
Delivery on time, I've discovered the AULP brand, great quality, great fit.
Translated reviews
Response from Precision Ski
Hello Marie-France, Thank you for sharing your experience with us. We are delighted to have been able to live up to your expectations, your satisfaction is our priority. Best wishes, The Précision Ski team
E
Eric L.
Rating: 4 out of 5
following a purchase from 22/12/2022
CLEAR!
Translated reviews
Response from Precision Ski
Hello Eric, Thank you for your feedback. We are happy to know that you are satisfied. Best wishes, The Précision Ski team
M
MARTINE P.
Rating: 4 out of 5
following a purchase from 07/12/2022
A little fright after confirming payment for the order because I didn't receive a confirmation email. The customer service I contacted confirmed my order. In the end, everything went smoothly. I received the order. Very good quality.
Translated reviews
Response from Precision Ski
Hello Martine, Thank you for your comment. We strive every day to make your experience better, so we are delighted that we were able to meet your expectations and we apologize for this little scare! Best wishes, The Précision Ski team
B
Beatrice B.
Rating: 1 out of 5
following a purchase from 08/12/2022
The carrier kept the parcel waiting for 12 days because of a problem with the relay point and refused to change the relay point. As a result, my protectors arrived after we'd left for the snow and became useless (I had to buy some on the spot!).
Translated reviews
A
Alberto C.
Rating: 2 out of 5
following a purchase from 20/12/2022
They were not my size, the mittens are too big for me!
Translated reviews
J
Jean-Luc L.
Rating: 4 out of 5
following a purchase from 18/12/2022
Difficult to use a credit
Translated reviews
Response from Precision Ski
Hello Jean-Luc, Thank you for your feedback. Following the processing of your return, you have received a credit invoice by e-mail. This is useful for our accounting purposes as well as yours, to indicate that a product has been returned and refunded. Rest assured, it's indeed a refund, and the payment method you used for your purchase will be credited within 48 hours. Happy Holidays, The Précision Ski Team
N
nathalie D.
Rating: 2 out of 5
following a purchase from 17/12/2022
How is it possible to cancel an order due to insufficient stock?
Translated reviews
Response from Precision Ski
Hello Nathalie, We are very sorry for the cancellation of your order, but at this time of year orders are flooding in and it may happen that two orders cross and the product will not be available for both. We apologize for the inconvenience. Season's greetings, The Précision Ski team
K
Kilian C.
Rating: 1 out of 5
following a purchase from 09/12/2022
I paid for colissimo 24h delivery, my parcel arrived 4 or 5 days later, it was not left at the right address. Namely in front of a hotel entrance outside. The receptionist was kind enough to warn me, otherwise I would never have received my parcel, which was marked as delivered.
Translated reviews
M
Marie-Maud M.
Rating: 1 out of 5
following a purchase from 12/12/2022
Hello, I'm sorry to have to give you such a bad mark. But I never received my après-ski ordered on December 12, apparently because of Mondial Relais, PRECISION SKI's subcontractor for delivery. After several calls to customer service, I proposed the cancellation solution myself.... Nothing else was ever suggested... I feel alone ....
Translated reviews
Response from Precision Ski
Hello Marie-Maud, Thank you for your feedback. We are sincerely sorry for such a bad delivery experience. Despite our numerous reminders to the carrier, the problem has not been resolved and your package is still in their hands. However, we didn't leave you on your own; the cancellation option was presented to you on your third reminder, but we concluded that we would wait a little longer before considering this alternative. What's more, when you gave us your agreement, the refund was made the same day. Unfortunately, at this festive time of year, we are as dependent on the attitude of the carriers as you are, and we are doing our best to respond quickly and correctly to your requests. Happy holidays, The Précision Ski team
C
cyril T.
Rating: 3 out of 5
following a purchase from 16/12/2022
Hello, I placed an order with delivery to my place of work, the delivery was made to a point relay which is located 5 km from the village, as a shopkeeper during the Christmas period it was very difficult for me to free myself during the opening hours of the point relay. I only learned about delivery to a point relay when the delivery was made, it was up to me to adapt to be able to collect my parcel....a little annoyed I must admit and not used to you... this said very happy with my order... I remain a customer without problems I would just have liked to be warned when ordering that I would be delivered in a point relay and not at home I would have arranged before... thank you... I wish you all the best for the festive season... cyril
Translated reviews
Response from Precision Ski
Hello Cyril, Thank you for your feedback. We are very sorry for this bad delivery experience. Delivery by Mondial Relay is indeed made in shops that act as a relay point for their company and is therefore not a home delivery. Next time, opt for a GLS delivery, and they'll deliver to the place of your choice. Happy holidays, The Précision Ski team
M
Muriel F.
Rating: 1 out of 5
following a purchase from 29/11/2022
Order placed almost 1 MONTH ago!! and still no parcel on December 18th! Scandalous, I've been to 3 storage locations, no one has picked up my parcel!! handicapped, I had opted for home delivery... I'm disgusted... lamentable!
Translated reviews
Response from Precision Ski
Hello Muriel, We're very sorry to hear about your terrible experience. We made the necessary arrangements with the carrier, but they were unable to deliver your package as planned. Unfortunately, we are as dependent on the efficiency of carriers as you are, especially during the holiday season. We understand your cancellation and have refunded the full amount of your order. Once again, we apologize for the inconvenience. Happy holidays, The Précision Ski team
D
Denis S.
Rating: 4 out of 5
following a purchase from 16/12/2022
fast efficient
Translated reviews
Response from Precision Ski
Hello Denis, Thank you very much for your message! We are happy to be able to meet your expectations on a daily basis. Happy holidays, The Précision Ski team
A
Aurore D.
Rating: 4 out of 5
following a purchase from 13/12/2022
Order received very quickly and in perfect condition Just the color on the photo did not match that of the product.
Translated reviews
Response from Precision Ski
Hello Aurore, Thank you for your positive feedback! Your shared experience is always read with attention, please do not hesitate to contact customer service for this kind of problem, we are here to help you. Happy Holidays, The Précision Ski team
D
Danielle P.
Rating: 4 out of 5
following a purchase from 11/12/2022
perfect. nedeleg laouen d an holl .
Translated reviews
Response from Precision Ski
Hello, Thank you for your positive feedback! We are happy to know that you are satisfied. Happy holidays, The Précision Ski team
P
Philippe F.
Rating: 3 out of 5
following a purchase from 16/12/2022
Impossible to enter the promo code. Too bad I lost 40 euros
Translated reviews
Response from Precision Ski
Hello Philippe, Thank you for your feedback. We are sincerely sorry for this incident, do not hesitate to contact our customer service for this type of problem, it can be resolved very quickly. Have a nice day,
C
CLAIRE P.
Rating: 1 out of 5
following a purchase from 14/12/2022
I did not receive my order and I have no news!
Translated reviews
Response from Precision Ski
Hello Claire, Thank you for your feedback. We're very sorry for the delay in delivery, but during the festive season it's difficult for carriers to meet their deadlines. We were able to send your product by express delivery so that you could receive it before Christmas, and we hope that the order is to your satisfaction. Best wishes for the festive season,
N
Nuggets N.
Rating: 4 out of 5
following a purchase from 10/12/2022
the package arrived in bad conditions, but the boots where ok
Response from Precision Ski
Hello, Thank you for your feedback. We are very sorry about the delivery, however we are happy to hear that your boots are suitable for you. Happy Holidays, The Precision Ski Team
S
Sebastien D.
Rating: 3 out of 5
following a purchase from 26/11/2022
Ordered size probably no longer available and sent the next size down. Too small, and no gift to give on the big day. But very correct and efficient after-sales service, easy contact, quick return and refund.
Translated reviews
Response from Precision Ski
Hello Sébastien, Thank you for your feedback. We are sorry for the inconvenience, there was a miscommunication with the brand and a size exchange was made following labeling, we understand your disappointment. Nevertheless, we thank you for your kind words about customer service, we strive every day to bring you satisfaction. Happy holidays, The Précision Ski team
L
laurent C.
Rating: 3 out of 5
following a purchase from 27/11/2022
Anti-theft device not removed...
Translated reviews
Response from Precision Ski
Hello Laurent, Thank you for your feedback. We are sincerely sorry for this oversight, you can contact customer service, it will be a pleasure to help you. Happy holidays, The Précision Ski team
J
Juline L.
Rating: 4 out of 5
following a purchase from 29/11/2022
Fast shipping, order conforms except for a small snag on the cap.
Translated reviews
Response from Precision Ski
Hello, Thank you for your message! We are happy to be able to meet your expectations and apologize for any inconvenience. Happy holidays, The Précision Ski team
S
sébastien R.
Rating: 3 out of 5
following a purchase from 25/11/2022
I did not receive an email indicating that the order had been confirmed.
Translated reviews
Response from Precision Ski
Hello Sébastien, Thank you for your feedback! On our side, two e-mails went out for you, a payment confirmation e-mail on 25/11 and a shipment e-mail on 28/11, perhaps they slipped into spam. We're sorry for the inconvenience, but we hope you were completely satisfied with your order. Have a nice day and see you soon, The Précision Ski team
G
Gwenaelle C.
Rating: 4 out of 5
following a purchase from 28/10/2022
Fast delivery
Translated reviews
Response from Precision Ski
Hello Gwenaelle, Thank you for your encouraging feedback. We are delighted to have been able to meet your expectations. Have a nice day and see you soon, The Précision Ski team.
G
GIUSEPPE M.
Rating: 4 out of 5
following a purchase from 23/09/2022
The site offers many quality products. I received the items a few days late, but everything was fine.
Translated reviews
Response from Precision Ski
Hello Giueseppe, Thank you for your comment. We are delighted to have been able to satisfy you. However, we are sincerely sorry for this inconvenience with the transport company, this kind of incident is totally beyond our control and we find it very difficult to remedy. We sincerely apologize and hope that your next order will bring you complete satisfaction. Have a nice day, The Précision Ski team
M
Marc F.
Rating: 1 out of 5
following a purchase from 10/09/2022
Delivered 7 days late.
Translated reviews
Response from Precision Ski
Hello Marc, We are very sorry for this inconvenience with the transport company. Unfortunately, this type of incident is totally beyond our control and we find it very difficult to remedy. We apologize for the inconvenience and hope you were satisfied with your order. Have a nice day, The Précision Ski team
M
Martin W.
Rating: 3 out of 5
following a purchase from 08/09/2022
The advertised delivery time is not met, which is a shame, especially if the outing is organized.
Translated reviews
Response from Precision Ski
Hello Martin, We're really sorry about this delivery problem, unfortunately it's totally beyond our control. We hope your next order will bring you complete satisfaction. See you soon, The Précision Ski team
A
Arturo R.
Rating: 3 out of 5
following a purchase from 26/08/2022
The width of the ski holster is too narrow, making it very difficult to close where it meets the bindings. The service from Precision Ski is fantastic.
Translated reviews
Response from Precision Ski
Hello Arturo, We are sorry for the small inconvenience regarding the case, if you need it you can send us a return without any problem. Thank you for your comment about our service, it is a pleasure to help you. We hope your next order will be to your satisfaction. See you soon, The Precision Ski Team
G
Gilles M.
Rating: 4 out of 5
following a purchase from 19/07/2022
The delivery time was reasonable, and the product packaging was perfect.
Translated reviews
Response from Precision Ski
Hello Gilles, Thank you for your positive feedback. We are happy to have brought you satisfaction on your order and the services which surround it. We hope your next order will bring you complete satisfaction. Have a nice day and see you soon, The Précision Ski team.
M
Mathieu L.
Rating: 3 out of 5
following a purchase from 11/07/2022
Inconvenient site Delivery and order tracking ok
Translated reviews
Response from Precision Ski
Hello Mathieu, Thank you for your comment. We are sorry that our site did not live up to your expectations, however we are happy to see that the rest of your order went well. See you soon, The Précision Ski team
A
Aurélie G.
Rating: 4 out of 5
following a purchase from 05/07/2022
Super-fast shipping
Translated reviews
Response from Precision Ski
Hello Aurélie, Thank you for your encouraging feedback! We are happy to know that you like the order and our services. We hope your next order will bring you complete satisfaction. See you soon, The Précision Ski team
B
Benjamin L.
Rating: 1 out of 5
following a purchase from 23/06/2022
I never received my order! I would like a refund please Thank you for your quick reply please.
Translated reviews
Response from Precision Ski
Hello, We are very sorry for this bad experience. As mentioned in our exchanges, we have just opened a dispute with the carrier to understand what happened and then proceed with the refund. This will be done quickly, we just need to find a solution with the carrier. Have a nice day and see you soon, The Précision Ski Team
S
Stephane B.
Rating: 4 out of 5
following a purchase from 07/04/2022
My first order was lost by the delivery man, precisionski sent me back my order and I am very happy with my purchase. I recommend the products and precisionski
Translated reviews
Response from Precision Ski
Hello Stephane, Thank you for your encouraging feedback! We're sorry for the delivery problem, but we're happy to know that you like the order and our services. We hope your next order will bring you complete satisfaction. See you soon, The Précision Ski team
A
anne P.
Rating: 4 out of 5
following a purchase from 17/04/2022
Good service However the return process ' is not very clear
Translated reviews
Response from Precision Ski
Hello Anne, Thank you for your feedback. We do our best to explain our procedures as clearly as possible, and we'll do our best to do so. See you soon, The Precision Ski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/03/2022
It was well delivered
Translated reviews
Response from Precision Ski
Hello, Thank you for your positive feedback. We are happy to have brought you satisfaction on your order and the services which surround it. Have a nice day and see you soon, The Précision Ski team.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/02/2022
I sent an email for a return, the après ski are not going, and I have no return. Please contact me again.
Translated reviews
Response from Precision Ski
Hello, Thank you for your feedback. Our teams replied to you at the beginning of the afternoon, informing you of the procedure to follow for any product return. We hope that your next order will bring you complete satisfaction. See you soon, The Précision Ski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/02/2022
I placed an order on February 21st and after sending over 20 emails and calling the store and shipping company several times, I still haven't received my product. It was supposed to arrive in 3 days, and I even paid more to have it delivered faster, but no one is taking care of it and I only get "generic answers" like "you will receive it shortly". Very bad service, very amateurish store, don't buy there. I'm still waiting and I can't get my products at all. I have never seen such bad service. Tommy - Barcelona
Translated reviews
Response from Precision Ski
Hello Tommy, Thank you for your feedback. We are sincerely sorry for the long delay in delivery and apologize for the inconvenience. Following your various exchanges and despite our numerous reminders, our carrier is still investigating your package. We assure you that our customer service department is looking into your matter and will get back to you with a solution as soon as possible. However, please note that the shipment selected was not express, so please allow 3 to 5 working days for delivery. Once again, we apologize for the inconvenience and hope that your next delivery will be to your complete satisfaction. See you soon, The Précision Ski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/02/2022
Top shipping time. On the other hand, product price rather high and no free shipping over a certain amount.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/02/2022
Very good, just need to retrieve the order from the Montmelian site.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/02/2022
Hello, an error has occurred. 57012-535-IO-990 Icepeak Freiberg Ski Pants Black - Size: 48- Color: Black 100,82 1 100,82 The size that came up is 54. I asked how you can check the 48. I want to exchange for the correct size. Thanks
Translated reviews
Response from Precision Ski
Hello Manuel, According to the size chart, a French 48 corresponds to a Finnish 54. We have therefore sent you a 48. On Icepeak products, there may be two labels, one indicating the French size and the other indicating the Finnish size. See you soon, The Precision Ski Team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/02/2022
The first down jacket had to be sent back because it was too small (awaiting reimbursement) The second is the right size For the 2 deliveries, the Chronopost delivery time was 48 H and not 24 H as advertised.
Translated reviews
Response from Precision Ski
Hello Bernadette, Thank you for your feedback. Customer service has proceeded with the refund of your order. See you soon, The Precision Ski team
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 