The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
I placed an order on February 21st and after sending over 20 emails and calling the store and shipping company several times, I still haven't received my product. It was supposed to arrive in 3 days, and I even paid more to have it delivered faster, but no one is taking care of it and I only get "generic answers" like "you will receive it shortly". Very bad service, very amateurish store, don't buy there. I'm still waiting and I can't get my products at all. I have never seen such bad service. Tommy - Barcelona
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Response from Precision Ski
Hello Tommy, Thank you for your feedback. We are sincerely sorry for the long delay in delivery and apologize for the inconvenience. Following your various exchanges and despite our numerous reminders, our carrier is still investigating your package. We assure you that our customer service department is looking into your matter and will get back to you with a solution as soon as possible. However, please note that the shipment selected was not express, so please allow 3 to 5 working days for delivery. Once again, we apologize for the inconvenience and hope that your next delivery will be to your complete satisfaction. See you soon, The Précision Ski team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/02/2022
Fast shipping, product conforms, I recommend without problem
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Verified Buyer
Rating: 5 out of 5
following a purchase from 20/01/2022
Very good, great service. I recommend it!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/02/2022
Very good, impeccable service, careful and attentive. I recommend it!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/11/2021
I highly recommend Nicolas and his team at the ARC 1800 charmettoger store.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/01/2022
Very good site, simple and clear, attractive prices, I recommend it!
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Comprador verificado
Rating: 5 out of 5
following a purchase from 14/02/2022
All well
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/02/2022
Order and delivery as soon as possible, I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/02/2022
Fast delivery and very good product
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/03/2022
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/02/2022
No complaints. Pleasant site, easy ordering and fast delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/03/2022
Very well done site, lots of choices and very fast shipping ????
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/02/2022
Very good. Very good site.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/02/2022
Very satisfied, order prepared and dispatched quickly
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/02/2022
Product received very quickly and conformed well. The packaging was well done and protected the product well. Thank you very much!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/02/2022
Satisfied with the product. Received my order quickly. I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/02/2022
Very good site.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/02/2022
Very fast shipping and accurate order tracking, I recommend it.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/02/2022
Products conform, fast delivery and careful packaging. I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/02/2022
package as advertised - both product and delivery
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/02/2022
Hello, an error has occurred. 57012-535-IO-990 Icepeak Freiberg Ski Pants Black - Size: 48- Color: Black 100,82 1 100,82 The size that came up is 54. I asked how you can check the 48. I want to exchange for the correct size. Thanks
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Response from Precision Ski
Hello Manuel, According to the size chart, a French 48 corresponds to a Finnish 54. We have therefore sent you a 48. On Icepeak products, there may be two labels, one indicating the French size and the other indicating the Finnish size. See you soon, The Precision Ski Team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/02/2022
Ski bag designed for 1 pair of skis and can be used for q one ski
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Response from Precision Ski
Hello Didier, You have placed an order for the SKICASE ECO XC JUNIOR which is suitable for children's Nordic skis up to 170 cm. If you wish to make a return, please contact customer service or generate a return label via our online procedure. See you soon, The Precision Ski Team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/02/2022
very fast, secure delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/02/2022
very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/02/2022
the article corresponds to my expectations, the size chosen also corresponds, service and delivery fast and without problem.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/02/2022
Very good and fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/02/2022
Delivery on time, perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/02/2022
fast, careful delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/02/2022
User-friendly site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/01/2022
Fast delivery and just what I expected.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/02/2022
Very fast shipping, quality product that I couldn't find anywhere else.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/02/2022
Very reactive; product was not suitable but related to morphology and not to the very qualitative article; impeccable return and fast refund; very good site.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/02/2022
Nickel from order to product discovery on delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/02/2022
perfect order tracking: a dozen or so emails up to receipt of the parcel, with a final one just after pick-up
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/02/2022
Fast delivery, perhaps too fast given that the product was defective on arrival. It would be good to check before packing and sending the packages that there are no nicks in the fabric...
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Response from Precision Ski
Hello Valérie, Thank you for your feedback. We are very sorry about this incident. We make every effort to pack our products as securely as possible before entrusting them to the carrier. We will pass on the information to the logistics department to optimize our packaging. See you soon, The Precision Ski team.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/01/2022
compliant product and fast delivery! perfect.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/02/2022
Good fast delivery of my awesome Casco air wolf helmet. Nicely packed. Will buy again.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/02/2022
the delivery was super fast. as i bought in italy on saturday, on wednesday i already had the parcel. The part I don't like very much is the choice of size. after entering all my son's measurements, they recommended a size S. I bought an L because a friend of mine bought it for her daughter and she told me it fit well. well, the L is right, if I had trusted the site, I would have had problems. Also, I noticed an imperfection in one seam, having paid over 400 for it, I expected it to be perfect. For the rest, communication and shipping remains a very serious company, (I recommend it) I hope that my comment can help to improve this imperfection in the service.
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Response from Precision Ski
Hello Frederica, Thank you for your feedback. You can contact our customer service for the sewing problem in order to open an after-sales procedure with the brand. Regarding sizing, we offer a sizing guide that is provided directly by the brand, so we will pass on the information. See you soon, The Precision Ski team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/02/2022
The product conforms to its description and delivery times are respected (my parcel arrived a day early). Tracking is simple and customer-oriented. Just perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/01/2022
Excellent site
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