The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
The carrier kept the parcel waiting for 12 days because of a problem with the relay point and refused to change the relay point. As a result, my protectors arrived after we'd left for the snow and became useless (I had to buy some on the spot!).
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Alberto C.
Rating: 2 out of 5
following a purchase from 20/12/2022
They were not my size, the mittens are too big for me!
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nathalie D.
Rating: 2 out of 5
following a purchase from 17/12/2022
How is it possible to cancel an order due to insufficient stock?
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Response from Precision Ski
Hello Nathalie, We are very sorry for the cancellation of your order, but at this time of year orders are flooding in and it may happen that two orders cross and the product will not be available for both. We apologize for the inconvenience. Season's greetings, The Précision Ski team
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Kilian C.
Rating: 1 out of 5
following a purchase from 09/12/2022
I paid for colissimo 24h delivery, my parcel arrived 4 or 5 days later, it was not left at the right address. Namely in front of a hotel entrance outside. The receptionist was kind enough to warn me, otherwise I would never have received my parcel, which was marked as delivered.
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Marie-Maud M.
Rating: 1 out of 5
following a purchase from 12/12/2022
Hello, I'm sorry to have to give you such a bad mark. But I never received my après-ski ordered on December 12, apparently because of Mondial Relais, PRECISION SKI's subcontractor for delivery. After several calls to customer service, I proposed the cancellation solution myself.... Nothing else was ever suggested... I feel alone ....
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Response from Precision Ski
Hello Marie-Maud, Thank you for your feedback. We are sincerely sorry for such a bad delivery experience. Despite our numerous reminders to the carrier, the problem has not been resolved and your package is still in their hands. However, we didn't leave you on your own; the cancellation option was presented to you on your third reminder, but we concluded that we would wait a little longer before considering this alternative. What's more, when you gave us your agreement, the refund was made the same day. Unfortunately, at this festive time of year, we are as dependent on the attitude of the carriers as you are, and we are doing our best to respond quickly and correctly to your requests. Happy holidays, The Précision Ski team
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cyril T.
Rating: 3 out of 5
following a purchase from 16/12/2022
Hello, I placed an order with delivery to my place of work, the delivery was made to a point relay which is located 5 km from the village, as a shopkeeper during the Christmas period it was very difficult for me to free myself during the opening hours of the point relay. I only learned about delivery to a point relay when the delivery was made, it was up to me to adapt to be able to collect my parcel....a little annoyed I must admit and not used to you... this said very happy with my order... I remain a customer without problems I would just have liked to be warned when ordering that I would be delivered in a point relay and not at home I would have arranged before... thank you... I wish you all the best for the festive season... cyril
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Response from Precision Ski
Hello Cyril, Thank you for your feedback. We are very sorry for this bad delivery experience. Delivery by Mondial Relay is indeed made in shops that act as a relay point for their company and is therefore not a home delivery. Next time, opt for a GLS delivery, and they'll deliver to the place of your choice. Happy holidays, The Précision Ski team
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Muriel F.
Rating: 1 out of 5
following a purchase from 29/11/2022
Order placed almost 1 MONTH ago!! and still no parcel on December 18th! Scandalous, I've been to 3 storage locations, no one has picked up my parcel!! handicapped, I had opted for home delivery... I'm disgusted... lamentable!
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Response from Precision Ski
Hello Muriel, We're very sorry to hear about your terrible experience. We made the necessary arrangements with the carrier, but they were unable to deliver your package as planned. Unfortunately, we are as dependent on the efficiency of carriers as you are, especially during the holiday season. We understand your cancellation and have refunded the full amount of your order. Once again, we apologize for the inconvenience. Happy holidays, The Précision Ski team
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Philippe F.
Rating: 3 out of 5
following a purchase from 16/12/2022
Impossible to enter the promo code. Too bad I lost 40 euros
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Response from Precision Ski
Hello Philippe, Thank you for your feedback. We are sincerely sorry for this incident, do not hesitate to contact our customer service for this type of problem, it can be resolved very quickly. Have a nice day,
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CLAIRE P.
Rating: 1 out of 5
following a purchase from 14/12/2022
I did not receive my order and I have no news!
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Response from Precision Ski
Hello Claire, Thank you for your feedback. We're very sorry for the delay in delivery, but during the festive season it's difficult for carriers to meet their deadlines. We were able to send your product by express delivery so that you could receive it before Christmas, and we hope that the order is to your satisfaction. Best wishes for the festive season,
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Sebastien D.
Rating: 3 out of 5
following a purchase from 26/11/2022
Ordered size probably no longer available and sent the next size down. Too small, and no gift to give on the big day. But very correct and efficient after-sales service, easy contact, quick return and refund.
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Response from Precision Ski
Hello Sébastien, Thank you for your feedback. We are sorry for the inconvenience, there was a miscommunication with the brand and a size exchange was made following labeling, we understand your disappointment. Nevertheless, we thank you for your kind words about customer service, we strive every day to bring you satisfaction. Happy holidays, The Précision Ski team
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laurent C.
Rating: 3 out of 5
following a purchase from 27/11/2022
Anti-theft device not removed...
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Response from Precision Ski
Hello Laurent, Thank you for your feedback. We are sincerely sorry for this oversight, you can contact customer service, it will be a pleasure to help you. Happy holidays, The Précision Ski team
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sébastien R.
Rating: 3 out of 5
following a purchase from 25/11/2022
I did not receive an email indicating that the order had been confirmed.
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Response from Precision Ski
Hello Sébastien, Thank you for your feedback! On our side, two e-mails went out for you, a payment confirmation e-mail on 25/11 and a shipment e-mail on 28/11, perhaps they slipped into spam. We're sorry for the inconvenience, but we hope you were completely satisfied with your order. Have a nice day and see you soon, The Précision Ski team
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Marc F.
Rating: 1 out of 5
following a purchase from 10/09/2022
Delivered 7 days late.
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Response from Precision Ski
Hello Marc, We are very sorry for this inconvenience with the transport company. Unfortunately, this type of incident is totally beyond our control and we find it very difficult to remedy. We apologize for the inconvenience and hope you were satisfied with your order. Have a nice day, The Précision Ski team
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Martin W.
Rating: 3 out of 5
following a purchase from 08/09/2022
The advertised delivery time is not met, which is a shame, especially if the outing is organized.
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Response from Precision Ski
Hello Martin, We're really sorry about this delivery problem, unfortunately it's totally beyond our control. We hope your next order will bring you complete satisfaction. See you soon, The Précision Ski team
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Arturo R.
Rating: 3 out of 5
following a purchase from 26/08/2022
The width of the ski holster is too narrow, making it very difficult to close where it meets the bindings. The service from Precision Ski is fantastic.
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Response from Precision Ski
Hello Arturo, We are sorry for the small inconvenience regarding the case, if you need it you can send us a return without any problem. Thank you for your comment about our service, it is a pleasure to help you. We hope your next order will be to your satisfaction. See you soon, The Precision Ski Team
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Mathieu L.
Rating: 3 out of 5
following a purchase from 11/07/2022
Inconvenient site Delivery and order tracking ok
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Response from Precision Ski
Hello Mathieu, Thank you for your comment. We are sorry that our site did not live up to your expectations, however we are happy to see that the rest of your order went well. See you soon, The Précision Ski team
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Benjamin L.
Rating: 1 out of 5
following a purchase from 23/06/2022
I never received my order! I would like a refund please Thank you for your quick reply please.
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Response from Precision Ski
Hello, We are very sorry for this bad experience. As mentioned in our exchanges, we have just opened a dispute with the carrier to understand what happened and then proceed with the refund. This will be done quickly, we just need to find a solution with the carrier. Have a nice day and see you soon, The Précision Ski Team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/02/2022
I sent an email for a return, the après ski are not going, and I have no return. Please contact me again.
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Response from Precision Ski
Hello, Thank you for your feedback. Our teams replied to you at the beginning of the afternoon, informing you of the procedure to follow for any product return. We hope that your next order will bring you complete satisfaction. See you soon, The Précision Ski team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/02/2022
I placed an order on February 21st and after sending over 20 emails and calling the store and shipping company several times, I still haven't received my product. It was supposed to arrive in 3 days, and I even paid more to have it delivered faster, but no one is taking care of it and I only get "generic answers" like "you will receive it shortly". Very bad service, very amateurish store, don't buy there. I'm still waiting and I can't get my products at all. I have never seen such bad service. Tommy - Barcelona
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Response from Precision Ski
Hello Tommy, Thank you for your feedback. We are sincerely sorry for the long delay in delivery and apologize for the inconvenience. Following your various exchanges and despite our numerous reminders, our carrier is still investigating your package. We assure you that our customer service department is looking into your matter and will get back to you with a solution as soon as possible. However, please note that the shipment selected was not express, so please allow 3 to 5 working days for delivery. Once again, we apologize for the inconvenience and hope that your next delivery will be to your complete satisfaction. See you soon, The Précision Ski team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/02/2022
Hello, an error has occurred. 57012-535-IO-990 Icepeak Freiberg Ski Pants Black - Size: 48- Color: Black 100,82 1 100,82 The size that came up is 54. I asked how you can check the 48. I want to exchange for the correct size. Thanks
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Response from Precision Ski
Hello Manuel, According to the size chart, a French 48 corresponds to a Finnish 54. We have therefore sent you a 48. On Icepeak products, there may be two labels, one indicating the French size and the other indicating the Finnish size. See you soon, The Precision Ski Team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/02/2022
Ski bag designed for 1 pair of skis and can be used for q one ski
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Response from Precision Ski
Hello Didier, You have placed an order for the SKICASE ECO XC JUNIOR which is suitable for children's Nordic skis up to 170 cm. If you wish to make a return, please contact customer service or generate a return label via our online procedure. See you soon, The Precision Ski Team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/02/2022
Fast delivery, perhaps too fast given that the product was defective on arrival. It would be good to check before packing and sending the packages that there are no nicks in the fabric...
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Response from Precision Ski
Hello Valérie, Thank you for your feedback. We are very sorry about this incident. We make every effort to pack our products as securely as possible before entrusting them to the carrier. We will pass on the information to the logistics department to optimize our packaging. See you soon, The Precision Ski team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/02/2022
the delivery was super fast. as i bought in italy on saturday, on wednesday i already had the parcel. The part I don't like very much is the choice of size. after entering all my son's measurements, they recommended a size S. I bought an L because a friend of mine bought it for her daughter and she told me it fit well. well, the L is right, if I had trusted the site, I would have had problems. Also, I noticed an imperfection in one seam, having paid over 400 for it, I expected it to be perfect. For the rest, communication and shipping remains a very serious company, (I recommend it) I hope that my comment can help to improve this imperfection in the service.
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Response from Precision Ski
Hello Frederica, Thank you for your feedback. You can contact our customer service for the sewing problem in order to open an after-sales procedure with the brand. Regarding sizing, we offer a sizing guide that is provided directly by the brand, so we will pass on the information. See you soon, The Precision Ski team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 20/01/2022
Didn't deliver on time
Response from Precision Ski
Hello John, You placed an order on 20/01 and your order was shipped on 21/01. We are sorry that the delivery took so long, but this is beyond our control. Shipments to the UK may be delayed due to Brexit and we are doing our best to speed up delivery. We hope you are happy with your order, See you soon, The Precision Ski Team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/02/2022
Package tracking, package in good condition, care instructions inside. As there is no possibility of an exchange, I have to send the parcel back, request a refund and order again.
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Response from Precision Ski
Hello Isabelle, We are sorry to hear that your order did not bring you complete satisfaction. In accordance with our general terms and conditions of sale, we offer a refund following an order. You contacted our customer service department on 09/02 and we hope we have met your expectations. See you soon, The Precision Ski team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/01/2022
2 days of skiing and disjointed ( under the fly ) obliged to run in the station sought wire
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Response from Precision Ski
Hello Céline, We're sorry to hear that. Following your email exchanges with customer service, we have proceeded with the refund of one of the 2 pants ordered. For the sewing problem, we invite you to send us photos of the product in order to launch an after-sales procedure with the brand. See you soon, The Precision Ski team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/02/2022
I did receive Rossignol mittens, but they were not the model I had ordered.
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Response from Precision Ski
Hello Céline, We're very sorry about this error. We could not find any e-mail from you. Please contact customer service for a return and refund. See you soon, The Precision Ski team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 22/01/2022
Wrong Size Delivered
Response from Precision Ski
Hello Carla, We are sorry that your order did not bring you complete satisfaction. We never received an email from you regarding your order. You had ordered ski trousers size L, is this the size you received? We invite you to contact our customer service in order to return the product if you wish a refund. See you soon, Precision Ski
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/01/2022
Return with mondial relay complicated to get the label
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Response from Precision Ski
Hello Nicole, On our website, the returns procedure indicates each step to return your parcel. By clicking on the Mondial Relay link, you'll be asked to fill in a few details to facilitate the return. We are sorry if this experience has not been satisfactory. Please do not hesitate to contact our customer service department for further information. The Precision Ski team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/12/2021
The size received was not the size ordered
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Response from Precision Ski
Hello Jean-François, Thank you for your feedback. We are sorry that your order did not bring you complete satisfaction. As indicated in your email, you did order a size S. Our customer service department has sent you the return procedure for a refund. Sincerely, The Precision Ski Team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/12/2021
calamitous delivery
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Response from Precision Ski
Hello Anatole, Thank you for your feedback. We are very sorry for the delay in delivery. We can confirm that our customer service department has refunded the shipping costs. Sincerely, The Precision Ski Team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/12/2021
I placed a simple order for a hat with three pom-poms and only received one hat and one pom-pom.
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Response from Precision Ski
Hello, We're sorry to hear that your order did not meet with your complete satisfaction. Our customer service department sent two pom-poms on 20/12/21. This was an error on the part of the brand, which had not supplied the complete product. We apologize once again. See you soon, The Precision Ski team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/12/2021
I had to return a product due to a size error, unfortunately this cannot be done, you have to order a new one and wait for the old one to be returned and the charges paid by the customer.
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Response from Precision Ski
Hello Carlos, We're sorry to hear that your order did not give you complete satisfaction. On our site, it is clearly specified that we proceed to refunds, for that you just have to return the parcel to us using a pre-paid and pre-filled return label. The entire returns procedure has been sent to you by e-mail via our customer service department. See you soon, The Precision Ski team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/12/2021
I left for skiing without having received my order even though I paid extra for delivery. I will see the quality of the item when I get home.
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Response from Precision Ski
Hello, Thank you for your feedback. We are sorry that your delivery did not bring you complete satisfaction. As far as we are concerned, your order left on Friday 17/12 for a 24h delivery, i.e. on Monday 20/12 at a relay point. Unfortunately, the carrier did not present it until the following day, for no apparent reason. We understand your disappointment at this delay, but we are dependent on our carriers in such cases. I hope that once you've received your order, you'll be completely satisfied. See you soon, The Précision Ski team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/11/2021
I'm very disappointed with this order. I paid for a rather expensive item and I received a sweater that I had ordered in size 40 when it was delivered in size 38, and the sweater is so itchy that I itch every time I wear it!
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Response from Precision Ski
Hello, Thank you for your review, we're sorry to hear you had such a frustrating experience. Lutha is a Finnish brand that uses Finnish cutters. A 38 Fin corresponds to a 40 FR. We take back and refund all items in their original packaging if they have not been worn. We hope your next order will be 100% satisfactory. We look forward to seeing you on Precision Ski. The Precision Ski team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/11/2021
Very disappointing because an item was missing and the average after-sales service not a word of apology!!!
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Response from Precision Ski
Hello, Thank you for your review, all feedback is important to us and we're sorry to hear you had such a frustrating experience. Have you contacted us? I don't see any follow-up. We are available every day from Monday to Friday. In the meantime, we wish you happy holidays
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/11/2021
I ordered ski pants in size XS and received a 46! I returned the pants and I had to pay for them... it's unacceptable... moreover, they don't exchange products. Not very satisfied.
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Response from Precision Ski
Thank you for your review, all feedback is important to us and we are sorry to hear that you had such a frustrating experience. We apologize for the size error. Your shopping cart contained several items and we have refunded the pants but not the original shipping cost. For the return, did you use the right return form? Sincerely
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Acquirente verificato
Rating: 3 out of 5
following a purchase from 14/11/2021
On www.precisionsky.it it was advertised free shipping, but I was actually charged over 10 for shipping, even though I chose the item and completed the purchase always on the Italian site. You are not fair to the customer! I was satisfied with the product received.
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Response from Precision Ski
Hello, We offer free delivery for pickup at our store in Montmélian in Savoy. We are glad that your order has brought you complete satisfaction. See you soon, The team at Precision Ski
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/10/2021
I have returned my order for a refund
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Response from Precision Ski
Hello, Thank you for your feedback. I am sorry that the delivery of your order did not bring you complete satisfaction due to the delay of our carrier. I see on the tracking that the dispute was closed quickly with the refund of your entire order and shipping costs. I hope your next order will satisfy you. See you soon, The Précision Ski team
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Comprador verificado
Rating: 3 out of 5
following a purchase from 02/09/2021
I was supposed to receive it on Friday and it arrived on Tuesday and other than that it was fine but I didn't know why I paid express shipping.
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Response from Precision Ski
Hello, Thank you very much for taking the time to share your experience with us. We are sorry for the inconvenience. We look forward to seeing you on Precisionski.es. Have a nice day, The Precisionski Team,
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