The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
Wrong item description, therefore wrong order No German address - unfortunately I do not understand French
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Response from Precision Ski
Hello, First of all, thank you for ordering from Precisionski.de. We apologize for the inconvenience. Have you tried to contact us regarding the problem with the product model? You can also contact us via customer support: [email protected] We will be happy to discuss with you the various issues you have encountered. Have a great day, The Precisionski Team,
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/06/2021
delivery price too high for such a small parcel, and what's more, the "free delivery" at the store's drive is not a delivery and there's nothing on offer.
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Response from Precision Ski
Hello, thank you for your feedback. However, we would like to give you a more precise answer to your question. First of all, you chose to have your order delivered by appointment with Dpd, but this is not the cheapest delivery option. You have the option of using Mondial Relay 4 for delivery within 72 hours. Delivery is offered on our site for purchases of 150 or more. We can't afford to offer delivery at a lower price. Transport has a cost - it's the main cost for an e-commerce site. In-store delivery has nothing to do with it, it's a free delivery among our 38 stores in Savoie, it's not a drive, just a collection point that we offer in addition to traditional deliveries. We offer 3 carriers so that every customer can have the experience of their choice, and it's up to you to choose the one you want. If you've decided not to take the economy option, it's still difficult to order in any case and then come back and give it a bad mark. To put it simply, out of 5 modes offered, you chose the second most expensive... Best regards.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/02/2021
I had to travel to another town to pick up my parcel, even though I had requested delivery to a relay station near my home.
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Response from Precision Ski
Hello, Thank you for sharing your experience. We are very sorry for the inconvenience. Given the current conditions, some collection points are overloaded and our partners have no choice but to deliver the parcel to the nearest available collection point. We will of course pass on the information to the carrier in order to improve the service. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/02/2021
Bonnet size small
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Response from Precision Ski
Hello, Your rating is a little harsh, the product does not meet your expectations. You can return the product free of charge and get your money back. Thank you for your understanding.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/02/2021
I have no complaints about the product, which is in order. On the other hand, I paid almost 6 euros for express delivery (max 72h), and I didn't receive my article until more than a week after it had been dispatched. I contacted precisionski to explain my dissatisfaction and never got a reply. Admittedly, the parcel was delayed due to bad weather, but a reply from them would not have been out of place.
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Response from Precision Ski
Hello, Thank you for your feedback. However, we would like to add some information to your comment. You sent us a message on 11/02 at 9:20 am, our advisor replied at 10:46 am with the following message: Hello Catheline, Thank you for contacting us. We are very sorry for the inconvenience. We have launched an inquiry with the carrier to find out where the parcel is at the moment. My interlocutor told me it was on its way but could not guarantee a delivery date. I'll keep an eye on it. Sincerely," Behind we launched the procedure with Dpd. Dpd is not an express service at all, you could have taken Chronopost which is the same price and delivers in 24h. We are sincerely sorry for the delay in your parcel, due to bad weather according to the tracking system, but we did reply to your message 1h30 after receiving it, perhaps it's in your spam folder? We wish you all the best.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/01/2021
I ordered a balaclava for 40 and selected fast delivery (24h delivery in Europe, 25!) to have it delivered to Switzerland because I needed it at all costs 2 weeks later, but in the end it arrived 3 weeks after the email telling me it would arrive at its destination within 24h. All this plus 30 administrative fees for customs clearance. I had also contacted the after-sales service to be told that the necessary steps would be taken to release the parcel, but nothing changed after several exchanges. Avoid ordering if you don't want to pay double for the item in unnecessary costs!
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Response from Precision Ski
Hello, As exchanged by email, your parcel suffered a complicated routing, with a consequent delay. We have fully refunded the shipping costs. The various taxes you have paid are indicated at the time of your purchase. Deliveries to Switzerland are subject to customs charges which may vary. Please bear in mind that you are buying the product tax-free and not inclusive of VAT. We apologize again, however we deplore your attitude not to exchange with our support service and you hasten to put bad marks on our company in various places. We wish you all the best.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/02/2021
Product delivered does not correspond to the one ordered. Had to return it, no more sizes available. 5 days lost?
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Response from Precision Ski
Hello, As explained by email, we are sincerely sorry, there was an internal error with the store where the product was on sale. We have generated a return slip to return the product. Again, our apologies for the inconvenience. Thank you for your understanding.
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 27/01/2021
Size
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Response from Precision Ski
Hello, Thank you very much for coming back. We sincerely apologize for the inconvenience. The purpose of this note is to rate the service provided by Precision Ski and not the product itself. You must have also received a link to leave a review of the product. Have a great day, The Precision Ski Team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 21/01/2021
Haven't received it on time. Paid £155 to DPD (Customs) to deliver it to my house The package was completely damaged and was open Items was outside of their boxes Boots has some scratches on it
Response from Precision Ski
Hello, The £ 155 you paid is the VAT your country has been collecting since going through Brexit. You bought the products without VAT, excluding tax, it is normal that you have to pay VAT. This is stated everywhere on our site. Regarding the damaged package, you should have refused it on delivery. We are sorry for the inconvenience caused and can offer you a discount for the inconvenience. Thank you.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/01/2021
Good site navigation and customer service
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Response from Precision Ski
Hello, We're delighted that you liked the site's interface. Thank you very much and we look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/01/2021
The site is well designed, but the order form does not include the model year of the ski, which can lead to a mistake in the mileage. This is what happened to me, I wanted the 2021 version of the ski and I got the 2020 version. Immediately after payment I had a doubt, I immediately chatted with the sales department but it was impossible to go back on the order, the skis were shipped under the pretext that the discount was important, too bad. I wasn't attentive enough, I made a mistake, and I wasn't given a second chance after only a few minutes.... .a sale is a sale...
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are very sorry for the inconvenience. Normally all our products must have the reference season. We will pass on the information so that vigilance is even more important. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/01/2021
Explicit site but you do not take into account the customer's request you are there to sell !!!!
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Response from Precision Ski
Hello, Thank you very much for your feedback. We apologize for the inconvenience. If you have any questions, please contact our customer support team at [email protected]. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/01/2021
Site a little more expensive than others
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Response from Precision Ski
Hello, Thank you for taking the time to share your experience with Précisionski.fr. The prices on the site are the brand's recommended prices. We are not more expensive than these recommended prices. We look forward to seeing you again on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/01/2021
The customer service is perfect! But the product does not conform to the photo
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Response from Precision Ski
Hello, Thank you very much for your feedback. We are pleased to hear that customer service was able to meet your expectations. We sincerely apologize for the inconvenience. We look forward to seeing you again on Précisionski.fr. Good day, The Précisionski team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/12/2020
I ordered a jacket at an exorbitant price which arrived with a few defects plus the delivery was a mess from start to finish.
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Response from Precision Ski
Hello, thank you for sharing your experience. Regarding prices, we charge the prices recommended by the brand. However, we are sorry for the inconvenience caused by the defect and the delivery problem. We will pass on this information to our partner. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
Fast delivery good product however it had leaked reception and soaked the box .
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are sincerely sorry for the inconvenience. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
Hello, I have put this rating, for now it is not in relation to precision ski, precisely, but the problem is that when we received the package, the contents were not what we ordered. Instead of receiving the jacket we wanted, we received a magic children's tablet. Of course, I immediately notified your customer service department, made a complaint to mondiales relais, and am now waiting to hear back from customer service.
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Response from Precision Ski
Hello, Thank you for your feedback, you are in contact with our customer service. Unfortunately this notice comes on Precisionski's account and not the carrier.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/11/2020
Too bad I didn't receive a message that my package had arrived. Otherwise perfect delivery.
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Response from Precision Ski
Hello Guillaume, Thank you for your feedback. We apologize for any inconvenience. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/11/2020
I followed the size guide but it's way too big I think there's an inconsistency.
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Response from Precision Ski
Hello Thierry, Thank you for taking the time to share your feedback. Our apologies again :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/10/2020
The site is quite well done overall. I think it just lacks a bit of visibility to navigate on it.
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Response from Precision Ski
Hi Sandrine, We have taken note of your feedback. Thank you very much :) See you soon, The Precisionski team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 21/09/2020
I had a very bad experience with the service after my purchase. Although the price in the UK site is in GBP the store charges in EUR, I paid through PayPal a higher price than the price I was quoted, even the invoice from the store came different versus the price I paid. I raised my issue and the response I got from the store was that the transaction for them was ok that the problem was on me and I need to find a solution with PayPal. PayPal did nothing to help. With this type of situation you realise that for this store the costumer does not care for them. I even offered a different way of payment to get my refund and never received any response. They simply do not care, at the end they got the money no matter if the costumer was not satisfied with the transaction. Product is fine, very disappointing with this purchase due to costumer service.
Response from Precision Ski
Good evening, Are you serious? Everything was done according to the rules, you were told 5 times that the interchange rate is not managed, it is Paypal. When you paid you had the amount posted by paypal, you could decline or cancel. Everything is correct, you have been granted a refund, pay directly in cb, but no response since sending the payment link. I can still post the link, but be honest we sell Canada Goose in the UK every day, never had a problem!
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/09/2020
Impossibility to order on the site with a delivery address different from the billing address (gift). The possibility is theoretically offered, but the site refuses to take the information into account.
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Response from Precision Ski
Hello, Thank you for your feedback. As mentioned during our support discussions, we were unable to postpone the problem. We apologize again for the inconvenience.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/09/2020
On your site' the photo of the down jacket I bought and returned shows the inner side of the garment not very "pro"
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Response from Precision Ski
Hello, We are sorry but the product is conform. It's a reversible jacket, Superdry's flagship product. The product is either camo or black. So there is no interior more than another, you wear it either in Black or Camo.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/08/2020
the product was delivered very quickly but not to the requested address i was not offered any other delivery alternative
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Response from Precision Ski
Hello Luis, Thank you for taking the time to write your feedback. We apologize for the inconvenience, and will pass on the problem to the carrier. See you soon, The Precisionski team
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 26/08/2020
I give it 3 stars because one of the 2 skis came with 2 marks (scratched) otherwise all correct.
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Response from Precision Ski
Hello Beverly, Thank you for these comments. Our apologies again for this problem. See you soon, Precisionski Team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/08/2020
The packaging was a mess, luckily it was just a kit inside.
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Response from Precision Ski
Hello, We're sorry for the inconvenience. Could you tell me a little more about the packaging to try to understand if the problem comes from our services or the carrier. Thank you in advance for your feedback.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/08/2020
the item received is not what was ordered
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Response from Precision Ski
Hello Céline, Thank you for taking the time to write your feedback. We apologize for the inconvenience. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/08/2020
I received the right model but not the right size. The mistake is human. I'm waiting for my refund.
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Response from Precision Ski
Hello Hacem, Thank you for taking the time to write your experience. We apologize for the inconvenience. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/07/2020
the delivery man took the liberty of giving our parcel to a neighbor without asking us. We had to investigate to find out where it was and we didn't want a neighbor to receive our parcel. This practice needs to be improved, otherwise we won't be using this site again.
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Response from Precision Ski
Hello, Thank you for your feedback, we have reported the problem to DPD. Please note that you also have Chronopost as a choice of carrier with delivery before 1pm in a relay for less than 6. Since Covid, many drivers have changed their delivery methods, which is why we recommend relay delivery as much as possible, as home deliveries can be complicated. We apologize once again for any inconvenience caused. Thank you again.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/06/2020
Parcel lost... after substantial shipping costs... no commercial gesture... new parcel returned after 3 weeks of complaints... disappointed...
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Response from Precision Ski
Hello, We're sorry about the problem with your parcel, but it's still a bad note. Your parcel was lost by Chronopost. However, since Covid, we have very precise procedures for this kind of case, which require us to open a whole series of procedures with the carriers. Your parcel was returned after confirmation by Chronopost of the loss of the parcel, but in this complicated period, it was difficult for us to return the parcel before a firm return from Chronopost because for several months this has been regular, we immediately send a product, the parcel is found, and the customer ends up with 2 orders. We will refund the shipping costs to make up for this. Our apologies.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/05/2020
On the product nickel. But tell me once I've ordered We're moving and it'll be 8 days before I can pay for delivery in 24 hours.
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Response from Precision Ski
Hello, We're sorry for the inconvenience, but the message was permanently displayed on the home page, and also at the top of the site on all pages, as well as in a popup window on the home page and when choosing a payment method. However, we could see that you didn't read the content of these alerts, as you clicked right away to close the windows, according to our statistics. You could have asked for the order to be cancelled or for compensation for the shipping costs, and we can understand why you didn't see the alert message for 20 days... But by immediately giving a bad mark, it's not a very constructive approach in our opinion. Thank you very much.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/05/2020
Delivery time of more than a week whereas the parcel was supposed to arrive within 3 days... A pity because the product meets my expectations.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
Fine
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Response from Precision Ski
Hello Maguelone, Thank you for your opinion :) See you soon, The Precisionski team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/05/2020
The Chronopost delivery charge of 8 was for delivery the day after the order was placed and this was not respected...
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Response from Precision Ski
Hello, We appreciate your dissatisfaction. However, we would like to provide you with some additional information. You ordered at 2:27 pm, but orders leave the same day until 2 pm as indicated on the site. We still prepared your order and gave the parcel to the evening pick-up, which does not guarantee delivery within 24 hours. The parcel took 48 hours and was delivered on Saturday. Moreover, in Chronopost's emails, it is clearly indicated that there are some delays due to COVID, but in your case there was nothing abnormal since you placed your order after the deadline indicated on the site. As a result, your rating is very harsh and does not really reflect your experience.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/04/2020
Order arrived quickly. Concerning the site, a more objective description of the products would be a plus. Otherwise not much to say
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Response from Precision Ski
Hello Florian, We have taken note of your feedback. Thank you for choosing Precisionski.com :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/04/2020
A major delivery problem, so I was a little disappointed. Not with the product, nor with the speed and security of the packaging and delivery, but with the contents, which were not sufficiently checked.
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Response from Precision Ski
Hello Nathalie, Thank you for taking the time to write your feedback. Once again, we apologize for the size error on the product sheet, which we have modified. We hope to see you again on Precisionski.fr :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/03/2020
Fast through these difficult times
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Response from Precision Ski
Hi Eric, Thanks for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/02/2020
....
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Response from Precision Ski
Hello, what's the problem?
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/02/2020
Very fast delivery and attractive price, but the helmet delivered was damaged. Shame, I had to return the order
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Response from Precision Ski
Hello Sébastien, Thank you for taking the time to write your feedback. We apologize again for the inconvenience. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/01/2020
Very bad! To be avoided: offers payment by instalments in 3/4 x with Cetelem and I was charged 5 administration fees!!!! The sales department told me I'd looked at it wrong at the time of ordering!!! Anti-commercial! To be avoided!
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