Customer reviews of Precision Ski

Hello, We're sorry, the message from chronopost is the refusal of the relay, this can sometimes happen when a relay is saturated. Here is the official message: Reason: Relay refused Comment: Collection point initially chosen unavailable. New address communicated (by email or SMS) as soon as the parcel is available. Our apologies again.

Hello There is no time limit for Romania. The announced time is on average 72 hours. Here is what is written for the area of ??your country: Your package delivered within 2 to 5 days. (delay not guaranteed) Here is the link in the email sent: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XJ009574681JF&langue=en The package left Tuesday, Friday it was already in your country, the problem then comes from the Romanian provider in your country who tried to contact you for several days to deliver the package, but each time we did not response to emails or calls: Evidence sent by Chronopost France. Consult the follow-up here: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XJ009574681JF&langue=en You have all the stages of your package, we sent the helmet the same day. We have no Romanian calls during the period indicated, we receive more than 100 calls per day, we never have a problem. We searched for this email on our support or even from your account: [email protected] No trace of sending email, while if you send an email from the site, this is traceable and archived, there there is no laugh, and nothing on our support either. Your return is still strange, we guarantee no deadlines for Romania, no trace of your calls, your emails, and a proper follow-up which indicates the opposite of your experience, very strange isn't it?

Hello, We don't understand the problem. You ordered a size 38, and there was a 38 in the original box? There is no real problem, it happens regularly that brands like New Balance make a mistake on the external and internal labeling, however the product in the box corresponds to the product ordered. After checking, the response from our customer service department was not correct. But we just checked with the person who answered you, she did not understand the real problem of what I read, that's why the person proposed you to return the product. New Balance had a whole series with an error of printing of size on the boxes and labels of the shoe, but in no case a counterfeit or other. We have 46 stores, 5 websites, a French company based in Savoie for 21 years, we could never afford to sell counterfeits. We work directly with the brands, without intermediaries, and this is certainly the case with New Balance. The problem was reported to New Balance several months ago, and as I told you, the shoes are indeed the size ordered, the 13-digit bar code is for us the exact reference and not the labels. Sorry that the exchange did not go well with the advisor.

Hello Dana, Thank you for choosing Precisionski.com :) We look forward to hearing from you. See you soon, The Precisionski team

Good evening, Are you sure of your rating of 1 out of 5 in relation to your comment? Thank you.

Hello, As indicated in the terms and conditions, you buy the products without tax and not with VAT, so 20% less. Please note that customs duties and taxes may be added by export carriers.

Hello, As indicated in the terms and conditions, you buy the products without tax and not with VAT, so 20% less. Please note that customs duties and taxes may be added by export carriers.

Hello Jean-Louis, Thank you very much for your comment :) Are you sure of your rating of 3 out of 5 in relation to your comment? See you soon, The Precisionski team

Hello, You ordered New Years Eve. It was indicated in 3 different places that all orders with DPD would not leave before January 02, which is a Thursday, so the package arrived 3 working days after. In addition, we indicate a recommended period for DPD without guarantee, to have a guaranteed period you must take Chronopost which offers 24h Express.

Hello, We are sorry for the change of relay at 2.5km... The initial relay was closed for 48 hours, which forced Chronopost to deliver to another relay. The score of 1 is very harsh on the other hand.

Hello Nicole, Thank you for your feedback. On the product sheet it says 10-12 years, it's better to take the next size up if your son is 151cm tall. See you soon, The Precisionski team

Hello Ludovic, We apologize again for the inconvenience. See you soon, The Precisionski team

Hello, we're sorry you've had problems. When you placed your order, it was indicated that some relays are currently overloaded and are refusing parcels, which was the case with your order, theTabac Relais refused the parcel. The next day the parcel was available elsewhere, thank you for your understanding.

Hello, As we explained to you, we did not reimburse you for the delivery because the deliveryman delivered at 1:07 pm: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XU495628050FR&langue=fr We also pay the carrier, it's not free and for 7 minutes after 1 pm, you don't want to take a little consideration during the holiday season it's a shame. Your criticisms are not constructive, you're spreading a very negative image of our site on various websites, it's a bit abusive. What's more, we haven't been insolent towards you, unlike the insults we've had to accept...

Hello Thibaut, We apologize for the inconvenience. Hope to see you again on Precisionski.fr :) See you soon, The Precisionski team

Hello François, We take note of the problem you have encountered with the transport company. Your message is very important to us, as it enables us to report any problems to the carrier. We apologize for the inconvenience. We hope to see you again on Precisionski.fr :) See you soon, The Precisionski team

Good evening, Thank you for your feedback. We have also just noticed that your first and last name are missing from the parcel. We have escalated the problem and thank you again for reporting it to us. We apologize for the inconvenience.

Good evening, We would like to apologize for the inconvenience, after checking, our team forgot the gift wrap. We have just refunded the 2.99. Thank you for your understanding.

Hello Jean, Thank you for your feedback :) See you soon, The Precisionski team

Hello, Thank you for your feedback, however there was only one error on the 4 items and not two. As explained on the phone, there was a labelling error between Rossignol and our logistics. It seems to me that we have found a solution to your problem? Yours faithfully

Hello, thank you for your feedback. We don't really understand the complicated ordering process you mentioned. According to the information recorded when you placed your order, the product was not added to your basket, which is why it is not in the order summary. During the ordering process, which is the same for all sites, you have the option of unfolding your basket at each stage, and the basket is displayed again before you tick the general terms and conditions. Products do not disappear from a shopping cart, even if a customer orders the same product at the same time and we run out of quantities, a message on a red background warns you and blocks the order, asking you to remove it from the cart to avoid any misunderstanding. I hope I've been able to answer your questions. Thank you for your interest.

Hello Charlotte, Thank you for your review :) What is the problem with your note? See you soon, The Precisionski team

Hello, What is the problem with your message? Thank you very much.

Hello, We have the delivery made, a signed slip, difficult for us to do anything. Parcel tracking: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XJ277254090JF&langue=en You have been asked for a certificate of non detention, so far nothing received.

Hello Titouan, You have a period of 30 days from receipt of your products to exercise your right of withdrawal, without having to justify your reasons or pay a penalty. From France, return postage is free. See you soon, The Precisionski team

Good evening, isn't 1/5 for late delivery a bit harsh? When we look at the tracking of your order, the order left the same day, we see that there was a packaging problem during transport on Monday evening, however it was available from Wednesday in the relay point. It's true that Chronopost didn't respect the 24-hour time limit, so the delivery time was extended to 48 hours. However, you collected your parcel on Friday, even though it had been there for 3 days. Another problem for us was the fact that a false cell phone number was included: 0600000000. How to manage your delivery knowing that all tracking is managed via sms ???? However, despite the very harsh rating for a parcel received in 48 hours instead of 24, you were warned at every stage: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XT077338214FR&langue=fr When there's a delay like this, we always agree to reimburse the shipping costs to our customers, even if we're talking about 5 shipping costs, we're always happy to do so, but starting a discussion by putting a rating at 1, it's difficult for us to make a gesture afterwards.

Hello Christophe, Thank you for taking the time to express your opinion. See you soon, The Precisionski team

Hello, Do you have a photo of the product you received so that we can see the problem? Would you like to return or exchange the product? Thank you.

Hello, We are sincerely sorry for the error, you should have contacted us and we could have solved the problem within 24 hours. Please accept our apologies.

Hello, Sorry for the delay, as the tracking indicates, Chronopost had a delivery problem with this shipment which left the same day as the order. We have reported the problem, as we have 98% delivery in 24h with them, sometimes there is a delivery problem that we can not control. Thank you for your help.

Hello, we don't really understand your opinion. You ordered by requesting delivery to this relay point: CARREFOUR CONTACT 32 Place de la Mairie 05120 l'argentière-la-bessée France The parcel has been in this relay point since February 21, the day after you placed your order. It's hard to understand this notice, it's indicated on your own invoice, it's your choice which has been made: Track your parcel here: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XT041238483FR&language=en_FR From the outset everything has been in order, thank you for sending us a little more information because no matter how hard we look, we don't understand. Above all, no complaint on our support, no email, nothing from you.

Hello, We're sorry for the delivery problem you encountered. We hope to see you again on Precisionski.fr :) See you soon, The Precisionski team

Hello, if the relay point you have selected is closed at the time of delivery, the parcel is automatically delivered to a nearby relay. In this case, you will be notified by email and SMS of the relay change. We apologize for any inconvenience caused. See you soon, The Precisionski team

Hello, Thank you for your feedback. We acknowledge the delivery problem, of course we take it for us since we offer DPD, so it's up to us to manage the problems. However, as a reminder, when you ordered on December 3rd at 8pm, we clearly indicated on the product sheets and the carrier summary that Chronopost and DPD did not collect parcels on the 30th, 31st, 01st and 02nd. This was the case for all sites, even the big AMAZON. Your parcel then left on the 04 and took 5 days instead of 48 hours. Yes, the whole western part of France was saturated, whether with TNT, Colissimo, DPD etc... The sorting centers in Bordeaux took a week to bring the flow of parcels up to date, a problem caused by the huge influx at Christmas, but also by Cdiscount's logistics base in your region. Not to mention the millions of parcels returned after Christmas. We're sorry, these are the times of year when there are major delivery problems every year, that's 2 times a year, too bad you can't take a little more into consideration the progress of your order, no feedback on your product, experience on the site etc.... 98% of our orders are delivered in 24/48h all year round except on Black Friday and the week of Christmas and New Year's Day.

Hello, We don't really understand your opinion. On the site you have 4 modes of transport, including 2 by relay or you choose the relay as you see fit, each time you have to check yourself. Then you have emails at each stage with tracking but also sms from Chronopost. In your case you received all the information several times to recover your parcel here: SPORT TECH 17 RUE SAINTE BLANDINE 73120 COURCHEVEL MORIOND Thank you for your feedback, the note seems very severe.

Hello, Thank you for your feedback. What problem did you encounter? See you soon, The Precisionski team