Customer reviews of Precision Ski

Hello, Your message is very strange, you ordered from us on Saturday 01/12/2018, your package was collected from a relay point on 07/12. Here is your tracking: http://www.dpd.fr/trace/250274801022670 You picked up the package with proof of signature and delivery here: SUPER U - P54653 LES AUBEPINS 18410 ARGENT SUR SAULDRE We then generated a return slip following the color error, pink and black instead of pink and white. To date, the tracking of the return parcel has never been sent back by you: https://www.laposte.fr/particulier/outils/suivre-vos-envois?code=8R30563872226 We have sent you two automatic reminder emails to send the product back to us. We have no problem refunding you, but the product must be returned with the free voucher, which has not been done!

Hello, Could you please tell us what went wrong with your order. I have just looked, we have no complaint, your package was available in the relay you had chosen in 48 hours, tracked here: http://www.dpd.fr/trace/250274801021889 The package remained 8 days before you came to pick it up. Behind no request for return, we do not understand what happened in view of your comment. Thank you very much.

Hello, We don't really understand your message. The product was packaged either in a cardboard box or in a shipping envelope. Products are not always wrapped in plastic, we have 110 stores, and like any product in a store, there is no packaging on it. Moreover, the brand in question does not wrap its products. If you would like a return, please do not hesitate to contact us again. Thank you very much.

Hello, We're sorry to hear about this bad experience. We have passed on the message to logistics, we always send caps in a suitable box. There was an error on our side and we are sincerely sorry, one of our preparers probably wanted to go too fast during this busy period, which is not excusable of course. Would you like to exchange the product?

Hello, We're sorry about the delivery problem you had with Chronopost. After our research and request to locate the driver, it turns out that he did indeed arrive at your home on Tuesday, the GPS tracking indicates a stop at your address. Were you absent for a moment, perhaps? Chronopost has no interest in redirecting the parcel to a relay, as this includes penalties for them. It's a shame to give such a low mark for our services and the site, knowing that your problem concerns the carrier, not the product or the experience on the site as your order shipped and processed the same day. Thank you very much.

Hello, Thank you for your feedback. Indeed, the amount of your order is quite debatable to get the free shipping. We decided to stop offering free shipping a few weeks ago, as the cost of transport rose by 7% this summer, which has a major impact on the profitability of an e-commerce business. However, we're still offering free returns, as well as a 5% discount on your first order of 20.99 euros. If you'd had free shipping, you'd have received a discount of 4.90, but in this case you got a discount of 20.99. Weighing up the pros and cons, today you've won on your order thanks to the 5% discount. See you soon, the Precisionski team.

Good evening, We do not understand your message. We have checked your order, we see no complaint, no request for return. The product ordered is a cap, what is the error with the product received, there could be an error, however with no complaint we can not intervene. Please get back to us with more information about a possible problem.

Hello, Thank you for your purchase and your feedback. We take note of your opinion and are sorry to read that your experience with DPD did not go as planned. Our customer service is available to resolve any delivery problems. See you soon, The Precisionski team

Hello, We have checked the information on the site, there was an error on your part when creating your account, the information entered is: Agn LAMA I invite you to change them in your customer area. Thank you. The Precisionski team.

Hello, The prices do not change on our side, it comes from a problem of internet provider for some customers. Our site is equipped with a system that locates the customer's connection. When your connection goes through a foreign router, the system proposes the prices before tax, but once you enter your address, it detects a delivery in France and gives the VAT of 20% on the summary. We're aware that this can lead to misunderstandings, and we're trying to rectify the situation. Unfortunately, it still happens rarely, but it's always there. We are sincerely sorry, but in any case there was no discount or price change, just a price excluding tax.

Hello, What is the problem with our site? I don't see any complaints on your part, an order delivered in 48 hours. Please come back to us to inform us of the problem.

Hello, We're sorry for the erroneous description, but we've taken what the manufacturers have given us. We will modify it, and send the problem to the brand. Thank you for your understanding.

Hello, We do not understand your message, we sent 4 emails: Payment accepted, order sent to the store, order delivered to the store, all in 48 hours. We even sent two reminders to tell you that the package had been delivered to the store. Have you checked your spam? The credit note has nothing to do with it, you encountered a problem in a store, exceptionally we accepted the credit note via our site which is a different company, moreover on the phone as soon as we spoke to you we immediately validated this credit note. It's a harsh note, because I can provide you with all the proof on the emails sent with the dates so that you can check.

Hello, what's the problem, the note seems to contradict the service, a note of 2?

Hello Once again our apologies for the error in sending the bag size. Is there anything we can do for you?

Hello, We apologize for the size error. Would you like to exchange the product for the correct size?

Hello, Our apologies for the delay, according to the tracking the initial relay closed several days, hence the impossibility a priori to deliver in 24h relay. We're also sorry about the condition of the parcel. Did you make any reservations when you picked it up?

Good evening, The return form has already been sent by colissimo twice: 2018-01-10 09:27:57 Check your spam, it may be that the mail from the Post Office is in there. The right product has already been sent back, and you even received it, all in 48h, I don't think there is radio silence on our part.

Hello. First of all, please accept our apologies for the problem we encountered with your order. Unfortunately, we are unable to provide you with a precise and detailed answer concerning the problem encountered with your delivery, as the problem lies with the transport company. Indeed, you placed your order on Saturday, November 18th. Your order was processed and handed over to the carrier on Monday 20/11. Due to the delay in delivery, and in the interests of customer service, we have decided to refund your money, as we unfortunately no longer have any stock of this item. A procedure has been initiated with the transport company to ascertain the reasons for this delivery failure. Every day, we ship around a hundred parcels worldwide, including twenty to Switzerland. Your parcel has since been found and the product is once again available. We would be delighted to offer you a commercial gesture if you would like to order the product again. Please do not hesitate to contact us at 0479004241 before placing your order. Sincerely

Good evening, We are sorry that the parcel arrived in this condition. Could you please revise your note as it is very severe for a transport problem. Thank you for your feedback.

Hello, Would you like to return the product or exchange it? We use photos sent directly by Superdry.

Bonjour. Veuillez accepter nos plus plates excuses pour ce désagrément. En effet le ski que vous aviez commandé présentait un défaut de fabrication, Nous vous avons alors proposé un échange pour un ski de qualité supérieure. Dans les informations de montage, vous nous avez indiqué 31 qui correspond en pointure Mondopoint à une longueur de semelle de 355 mm et non 310 mm comme vous semblez avoir voulu nous indiquer. Ce malentendu a eu pour conséquence un montage en désaccord avec vos attentes. Nous vous avons fait parvenir un bon de retour prépayé afin de nous retourner sans frais votre colis et procédons au remboursement complet de votre commande. Bien cordialement. Hello. Please accept our flatter apologies for this inconvenience. Indeed the ski you had ordered had a manufacturing defect, we then offered you an exchange for a high quality ski. In the mounting information, you indicated to US 31 which corresponds in size Mondopoint to a length of sole of 355 mm and not 310 mm as you seem to have wanted to indicate to us. This misunderstanding has resulted in a disagreement with your expectations. We have sent you a pre-paid return voucher so we can return your parcel without charge and proceed with the full refund of your order. Well cordially

Hello, what exactly is the problem, do you have a photo of the product received?