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A
Rating: 3 out of 5
delivery problem with DPD
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Customer reviews of Precision Ski
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 244 published reviews
Summary of reviews
The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
A more detailed technical description of products would be a plus
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A
Rating: 2 out of 5
There was 1 purchase missing from the parcel but they sent it back to me with no problem!
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Response from Precision Ski
Good evening, Thank you again for your understanding. We apologize again for the oversight, which was rectified the next day. Thank you for your understanding.
A
Rating: 3 out of 5
Correct
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A
Rating: 3 out of 5
average packaging, with one box damaged by the carrier and the ski tips visible, but fortunately of no consequence. For skis of this price, it would have been a shame.
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A
Rating: 2 out of 5
Delivery in x4 instead of x5.
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Response from Precision Ski
Hello, What is the problem with your order, we do not understand your message.
A
Rating: 3 out of 5
Nothing to say
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A
Rating: 1 out of 5
I received a blue bag instead of a black one and when I went back to the website, the black one was out of stock... not cool.
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Response from Precision Ski
Hello, It's best to contact us before giving any feedback. It's probably a shipping error. A return slip has been sent to you, and an advisor will call you tomorrow to check whether it is indeed a mistake, in which case a parcel will be dispatched the same day with the correct product.
A
Rating: 3 out of 5
I ordered a pair of skis, and the photo was probably not contractual. I was disappointed when I opened the parcel. When you buy touring skis, which represents a big budget, it's disappointing.
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A
Rating: 3 out of 5
well done
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A
Rating: 3 out of 5
The only problem is that the bag isn't totally identical to the one in the photo on the website. In fact, on the photo the back straps were white, as were the brand's logo trees, whereas they're black on the one I received. So I'm a bit disappointed on this point.
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A
Rating: 3 out of 5
The DPD carrier announced delivery for 16/03, but did not deliver. New announcement of delivery for 17/03, but still not delivered... I was finally delivered on 20/03
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A
Rating: 2 out of 5
Product not as pictured!
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Response from Precision Ski
Hello, what's the problem? We have no email, no return request. Is the Oakley mask the wrong one?
A
Rating: 1 out of 5
The order does not correspond to the product presentation photo. I needed a complete valve, but only received the bite tip.
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A
Rating: 3 out of 5
Hello, I did not receive the key to adjust the flex of my shoe. Otherwise everything is fine. Thank you very much.
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A
Rating: 3 out of 5
The site looks good.
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A
Rating: 3 out of 5
good choice of products, good prices during sales
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A
Rating: 3 out of 5
The Précision Ski service is not directly to blame (order processed very quickly, complete and well prepared) but the delivery service provider (Chronopost): 3 days late compared with the announced date and not at the requested collection point...
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A
Rating: 1 out of 5
The site is good Fast But it's better if you receive the product that is pictured on the site
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Response from Precision Ski
Hello, what's the problem? Because if it's a problem with the knob, I think you're confusing the rear of the helmet in the photo, because we asked Salomon this morning, and it's the right photo. There's never been any question of an adjustment knob on this model.
A
Rating: 2 out of 5
The item was not as advertised, too bad.
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Response from Precision Ski
Good evening, According to your order, there was an inversion between the fluorescent pants you ordered and the green one. We have sent you a free return slip and issued a full refund. We apologize again.
A
Rating: 2 out of 5
Terrible delivery
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Response from Precision Ski
Hello, We don't really understand the deplorable delivery as you indicate from Chronopost. Here is your tracking: http://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XY542786119FR&langue=fr The order left on Friday, the day you ordered, but they were unable to deliver on Saturday due to bad weather in France. The parcel was relayed on Tuesday because on Monday they were unable to deliver the relay which was closed. Your note is very severe, it's not as if the parcel took 3 weeks, or that you had to pay 9.90 for delivery from home. Neither Chronopost nor we are responsible for the delay, but it's hard to break our notification system for a 48-hour delivery time.
A
Rating: 2 out of 5
Correct site
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Response from Precision Ski
Hello, Is it normal or not your rating of 2, because your comment seems to indicate that it was "Correct" but we have a rating of 2 out of 5?
A
Rating: 3 out of 5
Order did not move from the sender for a week, then arrived by cronopost ... to understand nothing but almost 15 days of delivery.
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Response from Precision Ski
Hello, The parcel was lost the first time by Chronopost, that's why it took a long time, we had to resend the parcel a second time. Please accept our apologies.
A
Rating: 3 out of 5
The product is great, it arrived fast! But be careful not to send the anti-theft device with....
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A
Rating: 2 out of 5
Cardboard box all damaged, and box of shoes of another brand. Really disappointed
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Response from Precision Ski
Hello, Our apologies, this is a mistake on our part, the shoes should not have been sent in this non-original box. Would you like us to send you the original box within a few days while you request it from Lange?
A
Rating: 3 out of 5
compliant product, fast delivery, but higher price than other sites
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A
Rating: 2 out of 5
Fast delivery. Too bad the wrong product was delivered. Quick return processing
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Response from Precision Ski
Hello, what exactly is the problem, is this the wrong model? There may have been an error on our part. Please send us the reference number of the product received so that we can proceed with the exchange.
A
Rating: 3 out of 5
error in delivery and re-delivery OK but I couldn't take advantage of it in time
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A
Rating: 3 out of 5
Bindings mounted incorrectly. Skis returned. Précision Ski handled the problem well. However, a quality control before sending the product could have highlighted the problem and avoided sending it back. Disappointed not to have been able to take advantage of the sales that have taken place in the meantime, even though the product still hasn't arrived...
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A
Rating: 3 out of 5
Shipment and receipt of the parcel within the time specified and corresponding to the order. However, you can't go back once the order has been placed, even within a few minutes. It's impossible to change the relay point, for example, and customer service (e-mail) isn't very understanding (no apologies) following a request on this subject.
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A
Rating: 3 out of 5
Disappointed with the delivery as the delivery time was not respected. Received the parcel too late.
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A
Rating: 1 out of 5
Customer service manager in Chambéry was extremely unpleasant following a request to return a product, which led me to abandon the return...as well as any purchase ....
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Response from Precision Ski
Good evening Madam, From what we have heard about this problem, it would appear that the exchange did not go well with your contact. In fact, he refused to accept the return on the grounds that you had bought a few days before the sales and that you wished to return the product at our expense, to be reimbursed, and then reorder the same product. We understand your frustration, but the sales were announced well in advance on our site 48 hours before the launch. It's like in a store, you buy the day before, you can't afford to do that too. There are people behind the screens and it's a bit difficult for us to accept these kinds of requests. A return is valid for an exchange of another product, or for a refund, not to buy the product again at a lower price.
A
Rating: 3 out of 5
Lack of description
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A
Rating: 2 out of 5
Hello, The note may seem a bit high, but when you select the gift-wrapping option, it's not to receive a product without its gift wrap. Not living at the delivery address where the product was delivered, I discovered on Christmas Day that it wasn't wrapped. I was a bit stuck and offered the pair of gloves without the package. Respecting a customer also means respecting the contract between the two parties. Even though I'm also in the trade, I'm not going to lecture you. I'll be delighted to order from your website again in a few weeks' time to complete my ski equipment. In this respect, I would like to ask you for a commercial gesture by way of compensation. Thank you in advance, Sincerely, Antoine Glenard PS: Apart from that, the gloves are comfortable and solid.
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Response from Precision Ski
Good evening, We have no excuses, even though a computer bug made gift-wrapped orders invisible in our system for several days. We are unforgivable and would like to apologize once again. We have refunded your packaging costs and added a further 15% to your order as a gesture of goodwill. We apologize again.
A
Rating: 1 out of 5
Order forgotten, therefore not received on time
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Response from Precision Ski
Hello, Your order was never forgotten, impossible to discuss with you, unacceptable dialogue for a merchant, thank you for hanging up on us.
A
Rating: 3 out of 5
Very happy with the product, but I paid for gift-wrapping which I didn't get...
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Response from Precision Ski
Hello, We would like to apologize again for the oversight, we had a problem displaying the gift option for a few days, which explains why we forgot your packaging and we are very disappointed to have been able to satisfy your order to 100%. We have taken care to refund your gift costs. Thank you again for your understanding.
A
Rating: 3 out of 5
The day after my delivery, I received a code for a 20% discount. I emailed to see if they could apply the discount or if I should cancel and reorder, but no sound, no picture. A bit disappointing.
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Response from Precision Ski
Hello, we have sent a reply to your request. The code was displayed on the product sheet, on the home page and on a permanent banner. As explained, once the order has been placed and processed, we are unable to carry out this type of practice for accounting purposes. We explained this response to you by e-mail, telling you that when you place your next order, you'll be able to use a special 20% code exclusively for you. I'm really sorry if the e-mail didn't arrive (spam perhaps)?
A
Rating: 3 out of 5
Too thin and too light for the price! It even looked like the package (in a simple plastic box) was empty. Disappointed with this purchase. Much too expensive for this purchase.
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Response from Precision Ski
Hello You received your product in an envelope made for textiles, a tear-proof envelope that Chronopost uses by the millions. Your comment relates to the product, not the experience on the site. You have the right to return the product if it does not suit you for an exchange or refund. Thank you for your feedback.
A
Rating: 3 out of 5
Nothing to say about the product, but why offer gift-wrapping (for a fee!!!) if you're going to make a botched gift-wrap with scraps of paper that don't even cover the contents?
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Response from Precision Ski
Hello, We apologize for the poor packaging. We have refunded the gift costs and would like to apologize again for the inconvenience. Thank you for your understanding.
A
Rating: 3 out of 5
The site is impeccable in every respect. Attractive prices compared to other sites for the same product. Fast shipping and great care taken with the package. The only drawback is that the technical description of the product is a little superficial. It seems to me that for a helmet, weight is an important element to take into account. Unfortunately, this was not included in the description. It turns out that upon receipt, it weighed 550 grams, which is a lot for a helmet that's said to be light, whereas other helmets weigh only 430 grams. As such, I'm a little disappointed.
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Response from Precision Ski
Hello, we apologize for the incomplete description of this product. We've changed our method this year, so that products have large descriptions with as much information as possible. This helmet being an old product, at the time we still lacked experience on the data sheets, but we've corrected that this year. We apologize again.