The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
Hello Linda, Thank you for your positive feedback! We're delighted to hear that you're so happy. Have a nice day and see you soon, The Précision Ski team
L
Luc L.
Rating: 4 out of 5
following a purchase from 07/07/2023
ras, thank you
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Response from Precision Ski
Hello Luc, Thank you for your feedback! We're delighted to have met your expectations. Have a nice day and see you soon, The Precision Ski team.
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Marc J.
Rating: 4 out of 5
following a purchase from 04/07/2023
no problem
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Response from Precision Ski
Hello Marc, Thank you for your feedback! We're delighted that you're satisfied. Have a nice day and see you soon, The Precision Ski Team
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Julien C.
Rating: 1 out of 5
following a purchase from 02/07/2023
No stars: Order does not correspond to the product presented and no response from customer service Postage paid. Order paid, wrong item sent and deception on its presentation
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Response from Precision Ski
Hello Julien, We apologize for the inconvenience caused by your order and acknowledge our responsibility in this matter. Regarding the response from customer service, with the summer vacations, the team is understaffed and it may be that the response time is indeed extended, however you did get a reply on Monday, telling you to return the item free of charge so that we can proceed with the refund. It seems to me, however, that a reply on Monday to an e-mail sent late on Thursday is still a very decent response time. We have not tried to deceive you, there was simply a visual error on our website which will be rectified once we have received your article. We apologize, but unfortunately this is still a human error and we have recognized it from the outset and will provide you with a solution as soon as possible. Have a nice day, The Précision Ski team
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Mathieu A.
Rating: 1 out of 5
following a purchase from 15/05/2023
Order placed, pay 10 for 24h delivery arrives 4 days later. Customer service unreachable as if by chance. I do not recommend
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Response from Precision Ski
Hello Mathieu, We are sincerely sorry for this delay in delivery and understand that it may have been inconvenient, however we unfortunately have no record of contact by email or via our chat on your part. Secondly, your parcel was indeed dispatched on Tuesday May 16 as planned, however the carrier was indeed late and as Ascension Thursday was a public holiday, it was only delivered to you on Friday May 19, which actually makes three days late (or even two as public holidays are considered non-working days). What's more, if you had tried to contact us by e-mail over the long weekend, you would have known that customer service was closed for four days and that all requests would be answered on Monday. We understand your dissatisfaction and we will refund your shipping costs on a commercial basis, however, in my opinion it is unjustified to give such an opinion about our company and our customer service, which is always keen to help you whenever possible. Have a nice day, the Précision Ski team,
M
Martine R.
Rating: 4 out of 5
following a purchase from 17/04/2023
No problems either on the site or with the order
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Response from Precision Ski
Hello, Thank you for your positive feedback! We're delighted to hear that you're happy. Have a nice day and see you soon, The Précision Ski team
D
Danielle H.
Rating: 4 out of 5
following a purchase from 22/04/2023
Good quality, prompt delivery. Very happy with it.
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Response from Precision Ski
Hello, Thank you for your feedback! We are happy to know that you are satisfied with all our services. Have a great day and see you soon, The Precision Ski team
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Laurent B.
Rating: 4 out of 5
following a purchase from 14/04/2023
Well arrived, fast
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Response from Precision Ski
Hello Laurent, Thank you for your feedback! We're delighted to have met your expectations. Have a nice day and see you soon, The Precision Ski team.
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Patrice T.
Rating: 4 out of 5
following a purchase from 24/03/2023
The ski boots are exactly what we expected. Everything went smoothly from order to delivery.
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Response from Precision Ski
Hello Patrice, Thank you for your feedback! We're delighted to have met your expectations. Have a nice day and see you soon, The Precision Ski team.
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STEPHANE M.
Rating: 1 out of 5
following a purchase from 17/03/2023
If you are in the UK do not buy on this website as you will have to pay extra taxes. Customer support has been useless (they were supposed to cancel the order and claim it back). Instead they let the delivery happen and I finally paid the extra taxes (£45 in addition to the price of the item at £189). I am now fighting to get the tax paid by Precision Ski as it was not clearly indicated that I would have to pay extra taxes.
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Chiara D.
Rating: 4 out of 5
following a purchase from 21/03/2023
Everything worked fine except for the lack of a glasses case for the black glasses.
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Response from Precision Ski
Hello, Thank you very much for your positive feedback! We're glad you're satisfied, despite the missing case. Have a nice day and see you soon, The Precision Ski Team
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christophe L.
Rating: 4 out of 5
following a purchase from 30/03/2023
Fast and well packaged
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Response from Precision Ski
Hello Christophe, Thank you for your feedback! We're delighted that you're satisfied with all our services. Have a nice day and see you soon, The Precision Ski Team
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Guy B.
Rating: 2 out of 5
following a purchase from 15/03/2023
The helmet is too small and on your website the procedure to return it does not work and customer service after sending an email does not respond I am very disappointed.
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Olivier C.
Rating: 4 out of 5
following a purchase from 27/02/2023
Fine
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Response from Precision Ski
Hello Olivier, Thank you for your positive feedback! We're delighted to hear that you're happy. Have a nice day and see you soon, The Précision Ski team
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SOPHIE C.
Rating: 1 out of 5
following a purchase from 12/02/2023
Return for exchange paying and not adapted (proposed relay points not compliant: possibiliyté to receive but not to send a parcel).
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Response from Precision Ski
Hello Sophie, We are sorry for the inconvenience. However, we do not offer exchanges, and this is clearly stated in our returns policy. What's more, you have to pay for the return, but at a very reduced rate, and we'll refund the total order on receipt (product price + shipping costs), which is often more advantageous. Concerning the relay point, the software is improving day by day, but it's possible that the carrier didn't specify it. Have a nice day, The Précision Ski team
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Benoist C.
Rating: 1 out of 5
following a purchase from 11/02/2023
I received 2 left shoes, and had to pay for the return!!!! It's a shame
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Response from Precision Ski
Hello Benoist, We're very sorry about this incident, and you should not have hesitated to contact our customer service department to resolve the matter. I have just reimbursed your return shipping costs, however we offer free returns on our platform depending on the reason for the return (in this case: manufacturing defect). We hope you are happy with all the other products in your order. If you have any problems, please do not hesitate to contact us at [email protected]. Have a nice day, The Précision Ski team
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LISA S.
Rating: 1 out of 5
following a purchase from 22/01/2023
no success with return portal or customer services regarding correcting the fault
Response from Precision Ski
Hello Lisa, Thank you for your feedback. We apologise for the inconvenience. Due to a temporary shortage of staff at the height of the winter season, customer service has been a little overwhelmed. We have sent you a return label and we will proceed with the refund as soon as your package arrives. Have a nice day, The Precision Ski team
F
Francesca A.
Rating: 1 out of 5
following a purchase from 05/02/2023
The site describes the product with features that do not correspond to the product that arrived. In addition, the order arrived late without any previous information. When I tried to return it, I was sent a label that didn't match the pick-off location.
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DOMINIQUE H.
Rating: 4 out of 5
following a purchase from 02/02/2023
Fast delivery, a return note in the packaging would have been a plus, fortunately I didn't need one!
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Response from Precision Ski
Hello Dominique, Thank you for your feedback. We strive every day to make your experience better, so we're delighted we were able to meet your expectations. The Precision Ski team
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Franck T.
Rating: 4 out of 5
following a purchase from 31/01/2023
Perfect, photo a little small.
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Response from Precision Ski
Hello Franck, Thank you for your feedback. We'll pass on the problem with the photos to the IT department. See you soon, The Precision Ski team
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Nicolas T.
Rating: 4 out of 5
following a purchase from 08/01/2023
Satisfactory site navigation. On the other hand, delivery by Relay mondial was not at all satisfactory. The parcel was not in the relay point indicated in the email sent by Precision Ski. What's more, the parcel was not in the relay point I had chosen, but in another relay point several kilometers away.
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Response from Precision Ski
Hello Nicolas, Thank you for your feedback. We are sorry to hear that the delivery with Mondial Relay did not meet your expectations. If the relay point initially chosen is full, Mondial Relay chooses an alternative relay point in the vicinity of your address, taking care to inform you. We sincerely apologize for this poor delivery experience. The Precision Ski team
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Roberto R.
Rating: 4 out of 5
following a purchase from 18/01/2023
Ok thanks
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Response from Precision Ski
Hello Roberto, Thank you for your feedback. See you soon, The Precision Ski Team
J
Javier S.
Rating: 4 out of 5
following a purchase from 19/01/2023
The package arrived on schedule.
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Response from Precision Ski
Hello Javier, Thank you for your positive feedback! We are happy to know that you are satisfied. The Précision Ski team
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Nicola O.
Rating: 4 out of 5
following a purchase from 17/01/2023
All OK
Response from Precision Ski
Hello Nicola, Thank you for your feedback! We are delighted that your experience with Precision Ski went so well. Have a nice day and see you soon, The Precision Ski team
R
robert G.
Rating: 2 out of 5
following a purchase from 11/01/2023
Our full address was not given to GLS by Precision
T
Thibault B.
Rating: 4 out of 5
following a purchase from 30/12/2022
Fast, quality service
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Response from Precision Ski
Hello Thibault, Thank you for your message. It's important for us to read your feedback and see you satisfied. Have a nice day and see you soon, The Précision Ski team.
M
Maurizio G.
Rating: 1 out of 5
following a purchase from 23/12/2022
Perfect board returned with a smear most likely made by you. Thank you very much for the disservice you probably didn't want to return the money.
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Response from Precision Ski
Hello Maurizio, When we shipped the snowboard it was plastic and came directly from our supplier, however when we received it back it had not only a stain, but also two big rips and big scratches on the bindings (as if they had been mounted incorrectly and then removed) and marks all over the base. We were subsequently unable to sell it to our customers. If we really did not want to refund you, we would not have offered to take the board back, we would have simply noted our return conditions (which were not met) and would not have returned your money or the board. Also, we deal with dozens of returns every day and yet we have no negative comments about them, we have always refunded our customers because they all respect our return conditions and return new and saleable products, this was not the case with your order. We are sorry for this dispute, but we have procedures to follow and we did not leave you high and dry, knowing that you got your snowboard back ! Have a nice day, The Précision Ski team
C
CAPUCINE V.
Rating: 4 out of 5
following a purchase from 05/01/2023
Xxxx
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Response from Precision Ski
Hello, Thank you for your positive feedback! Best wishes, The Précision Ski team
M
Marie-France C.
Rating: 4 out of 5
following a purchase from 21/12/2022
Delivery on time, I've discovered the AULP brand, great quality, great fit.
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Response from Precision Ski
Hello Marie-France, Thank you for sharing your experience with us. We are delighted to have been able to live up to your expectations, your satisfaction is our priority. Best wishes, The Précision Ski team
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Eric L.
Rating: 4 out of 5
following a purchase from 22/12/2022
CLEAR!
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Response from Precision Ski
Hello Eric, Thank you for your feedback. We are happy to know that you are satisfied. Best wishes, The Précision Ski team
M
MARTINE P.
Rating: 4 out of 5
following a purchase from 07/12/2022
A little fright after confirming payment for the order because I didn't receive a confirmation email. The customer service I contacted confirmed my order. In the end, everything went smoothly. I received the order. Very good quality.
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Response from Precision Ski
Hello Martine, Thank you for your comment. We strive every day to make your experience better, so we are delighted that we were able to meet your expectations and we apologize for this little scare! Best wishes, The Précision Ski team
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Beatrice B.
Rating: 1 out of 5
following a purchase from 08/12/2022
The carrier kept the parcel waiting for 12 days because of a problem with the relay point and refused to change the relay point. As a result, my protectors arrived after we'd left for the snow and became useless (I had to buy some on the spot!).
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Alberto C.
Rating: 2 out of 5
following a purchase from 20/12/2022
They were not my size, the mittens are too big for me!
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Jean-Luc L.
Rating: 4 out of 5
following a purchase from 18/12/2022
Difficult to use a credit
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Response from Precision Ski
Hello Jean-Luc, Thank you for your feedback. Following the processing of your return, you have received a credit invoice by e-mail. This is useful for our accounting purposes as well as yours, to indicate that a product has been returned and refunded. Rest assured, it's indeed a refund, and the payment method you used for your purchase will be credited within 48 hours. Happy Holidays, The Précision Ski Team
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nathalie D.
Rating: 2 out of 5
following a purchase from 17/12/2022
How is it possible to cancel an order due to insufficient stock?
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Response from Precision Ski
Hello Nathalie, We are very sorry for the cancellation of your order, but at this time of year orders are flooding in and it may happen that two orders cross and the product will not be available for both. We apologize for the inconvenience. Season's greetings, The Précision Ski team
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Kilian C.
Rating: 1 out of 5
following a purchase from 09/12/2022
I paid for colissimo 24h delivery, my parcel arrived 4 or 5 days later, it was not left at the right address. Namely in front of a hotel entrance outside. The receptionist was kind enough to warn me, otherwise I would never have received my parcel, which was marked as delivered.
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Marie-Maud M.
Rating: 1 out of 5
following a purchase from 12/12/2022
Hello, I'm sorry to have to give you such a bad mark. But I never received my après-ski ordered on December 12, apparently because of Mondial Relais, PRECISION SKI's subcontractor for delivery. After several calls to customer service, I proposed the cancellation solution myself.... Nothing else was ever suggested... I feel alone ....
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Response from Precision Ski
Hello Marie-Maud, Thank you for your feedback. We are sincerely sorry for such a bad delivery experience. Despite our numerous reminders to the carrier, the problem has not been resolved and your package is still in their hands. However, we didn't leave you on your own; the cancellation option was presented to you on your third reminder, but we concluded that we would wait a little longer before considering this alternative. What's more, when you gave us your agreement, the refund was made the same day. Unfortunately, at this festive time of year, we are as dependent on the attitude of the carriers as you are, and we are doing our best to respond quickly and correctly to your requests. Happy holidays, The Précision Ski team
M
Muriel F.
Rating: 1 out of 5
following a purchase from 29/11/2022
Order placed almost 1 MONTH ago!! and still no parcel on December 18th! Scandalous, I've been to 3 storage locations, no one has picked up my parcel!! handicapped, I had opted for home delivery... I'm disgusted... lamentable!
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Response from Precision Ski
Hello Muriel, We're very sorry to hear about your terrible experience. We made the necessary arrangements with the carrier, but they were unable to deliver your package as planned. Unfortunately, we are as dependent on the efficiency of carriers as you are, especially during the holiday season. We understand your cancellation and have refunded the full amount of your order. Once again, we apologize for the inconvenience. Happy holidays, The Précision Ski team
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Denis S.
Rating: 4 out of 5
following a purchase from 16/12/2022
fast efficient
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Response from Precision Ski
Hello Denis, Thank you very much for your message! We are happy to be able to meet your expectations on a daily basis. Happy holidays, The Précision Ski team
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Aurore D.
Rating: 4 out of 5
following a purchase from 13/12/2022
Order received very quickly and in perfect condition Just the color on the photo did not match that of the product.
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Response from Precision Ski
Hello Aurore, Thank you for your positive feedback! Your shared experience is always read with attention, please do not hesitate to contact customer service for this kind of problem, we are here to help you. Happy Holidays, The Précision Ski team
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