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A
Rating: 4 out of 5
Very good site, easy to use, fast shipping. I'm testing the product return service on this order, to see if it performs as well as the rest!
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Customer reviews of Precision Ski
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 244 published reviews
Summary of reviews
The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Correct site
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A
Rating: 4 out of 5
Good size, nice pants
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A
Rating: 2 out of 5
The size received was not the size ordered
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Response from Precision Ski
Hello Jean-François, Thank you for your feedback. We are sorry that your order did not bring you complete satisfaction. As indicated in your email, you did order a size S. Our customer service department has sent you the return procedure for a refund. Sincerely, The Precision Ski Team
A
Rating: 1 out of 5
calamitous delivery
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Response from Precision Ski
Hello Anatole, Thank you for your feedback. We are very sorry for the delay in delivery. We can confirm that our customer service department has refunded the shipping costs. Sincerely, The Precision Ski Team
A
Rating: 4 out of 5
Wide choice, intuitive navigation. Very fast delivery, very well packaged. No complaints.
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A
Rating: 4 out of 5
Very satisfied
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A
Rating: 1 out of 5
I had to return a product due to a size error, unfortunately this cannot be done, you have to order a new one and wait for the old one to be returned and the charges paid by the customer.
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Response from Precision Ski
Hello Carlos, We're sorry to hear that your order did not give you complete satisfaction. On our site, it is clearly specified that we proceed to refunds, for that you just have to return the parcel to us using a pre-paid and pre-filled return label. The entire returns procedure has been sent to you by e-mail via our customer service department. See you soon, The Precision Ski team
A
Rating: 1 out of 5
I left for skiing without having received my order even though I paid extra for delivery. I will see the quality of the item when I get home.
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Response from Precision Ski
Hello, Thank you for your feedback. We are sorry that your delivery did not bring you complete satisfaction. As far as we are concerned, your order left on Friday 17/12 for a 24h delivery, i.e. on Monday 20/12 at a relay point. Unfortunately, the carrier did not present it until the following day, for no apparent reason. We understand your disappointment at this delay, but we are dependent on our carriers in such cases. I hope that once you've received your order, you'll be completely satisfied. See you soon, The Précision Ski team
A
Rating: 4 out of 5
Very good
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Response from Precision Ski
Hello, Thank you very much for sharing your experience with us. We are pleased to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on precisionski.com. Good day, The Precisonski team
A
Rating: 4 out of 5
Fast delivery much appreciated
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Response from Precision Ski
Hello, Thank you very much for sharing your experience with us. We are pleased to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on precisionski.com. Good day, The Precisonski team
A
Rating: 4 out of 5
Item conforms to specifications and is delivered promptly
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Response from Precision Ski
Hello, Thank you very much for sharing your experience with us. We are pleased to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on precisionski.com. Good day, The Precisonski team
A
Rating: 4 out of 5
Good for now. Just a few days
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We're glad to hear that everything went well for you. We look forward to seeing you again on Precisionski.com Good day, The Precisionski team
A
Rating: 1 out of 5
I'm very disappointed with this order. I paid for a rather expensive item and I received a sweater that I had ordered in size 40 when it was delivered in size 38, and the sweater is so itchy that I itch every time I wear it!
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Response from Precision Ski
Hello, Thank you for your review, we're sorry to hear you had such a frustrating experience. Lutha is a Finnish brand that uses Finnish cutters. A 38 Fin corresponds to a 40 FR. We take back and refund all items in their original packaging if they have not been worn. We hope your next order will be 100% satisfactory. We look forward to seeing you on Precision Ski. The Precision Ski team
A
Rating: 4 out of 5
the site is good and the photos faithful. delivery is fast in point relay. Error on the advice produced by your seller, but rectification made so perfect
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Response from Precision Ski
Hello, Thank you very much for sharing your experience with us. We are pleased to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on precisionski.com. Good day, The Precisonski team
A
Rating: 4 out of 5
efficient
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Response from Precision Ski
Hello, Thank you very much for sharing your experience with us. We are pleased to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on precisionski.com. Good day, The Precisonski team
A
Rating: 4 out of 5
good and delivered on the date specified in the order
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Response from Precision Ski
Hello, Thank you very much for sharing your experience with us. We are pleased to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on precisionski.com. Good day, The Precisonski team
A
Rating: 4 out of 5
nothing to say
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Response from Precision Ski
Hello, We are pleased to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on precisionski.com. Good day, The Precisonski team
A
Rating: 4 out of 5
Great article but I don't give the store four stars because the sweater was delivered with a sale label, which I didn't take advantage of. The rest is perfect, well packaged, very fast delivery.
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We apologize for the inconvenience and are pleased that we were able to meet your expectations. We hope your next order will be 100% satisfactory. We look forward to seeing you on precisionski.com. Good day, The Precisonski team
A
Rating: 4 out of 5
No problems with the order. Everything went smoothly.
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Response from Precision Ski
Hello, Thank you very much for sharing your experience with us. We are pleased to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on precisionski.com. Good day, The Precisonski team
A
Rating: 2 out of 5
Very disappointing because an item was missing and the average after-sales service not a word of apology!!!
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Response from Precision Ski
Hello, Thank you for your review, all feedback is important to us and we're sorry to hear you had such a frustrating experience. Have you contacted us? I don't see any follow-up. We are available every day from Monday to Friday. In the meantime, we wish you happy holidays
A
Rating: 1 out of 5
I ordered ski pants in size XS and received a 46! I returned the pants and I had to pay for them... it's unacceptable... moreover, they don't exchange products. Not very satisfied.
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Response from Precision Ski
Thank you for your review, all feedback is important to us and we are sorry to hear that you had such a frustrating experience. We apologize for the size error. Your shopping cart contained several items and we have refunded the pants but not the original shipping cost. For the return, did you use the right return form? Sincerely
A
Rating: 4 out of 5
Fine
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Response from Precision Ski
Hello, Thank you very much for your feedback and see you soon on Précisionski.fr Good day, The Précisionski team
A
Rating: 1 out of 5
I have returned my order for a refund
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Response from Precision Ski
Hello, Thank you for your feedback. I am sorry that the delivery of your order did not bring you complete satisfaction due to the delay of our carrier. I see on the tracking that the dispute was closed quickly with the refund of your entire order and shipping costs. I hope your next order will satisfy you. See you soon, The Précision Ski team
A
Rating: 4 out of 5
Satisfied.
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Response from Precision Ski
Hello, We're delighted to hear that the service we provided met your expectations. We look forward to seeing you again on Precisionski. Good day, The Precisionski team
A
Rating: 4 out of 5
waiting for the snow to try
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V
Rating: 4 out of 5
Very good
Response from Precision Ski
Thank you! Hope to see you soon at precisionski
A
Rating: 4 out of 5
All OK
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Response from Precision Ski
Hello, thank you for sharing your experience and see you soon on Precisionski.co.uk Good day, The Precisionski team
V
Rating: 4 out of 5
Web site Okay. messages indicating status of delivery not very clear. Las part of delivery by DPD not satisfactory, as they could have posted the package through the letterbox, but instead dropped if off at a collection point, Not very convenient
Response from Precision Ski
Hello, Many thanks for your feedback. We are sorry for the inconvenient and we takes notes of your recommandation. Hope to see you soon on Precision Ski. Have a great day, The Precisionski team
V
Rating: 4 out of 5
All the information product and delivery was very clear
and the tracking of my package was very helpful. The box it was delivered it was very large though.
Response from Precision Ski
Hello, Many thanks for your returns. We really appreciate your good feedback. We hope to see you soon on our website. Have a great day, The Precisionski Team
A
Rating: 4 out of 5
Interesting choice of material. I received precise information on an item before ordering. The team is available, I recommend
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Response from Precision Ski
Hello, We are delighted to hear that you liked the Precisionski.co.uk website and that our service met your expectations. Thank you very much for your feedback and recommendation. We look forward to seeing you again on our site. Good day, The Precisionski team
A
Rating: 4 out of 5
Easy to choose the right product, fast delivery, effective email communication. Great stuff!
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Response from Precision Ski
Hello, We're delighted to hear that you liked the site's interface. Thank you very much for sharing your experience and we look forward to seeing you on Precisionski.co.uk. Good day, The Precisionski team
A
Rating: 4 out of 5
Navigation not very user-friendly, but does the job
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Response from Precision Ski
Hello, thank you for sharing your experience. We look forward to seeing you again on Precisionski.com Good day, The Precisionski team
A
Rating: 4 out of 5
Great after-belly service, thanks Florian
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Response from Precision Ski
Hello, It's a pleasure to hear that you liked the Precisionski.fr service. Thank you very much for sharing your experience and for your appreciation of the team. We look forward to seeing you on the site. Good day, The Precisionski team
A
Rating: 4 out of 5
The order was sent quickly, but there was a color error on my backpack. They would have exchanged it but I decided to keep it.
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Response from Precision Ski
Hello, Thank you very much for your feedback. We're very sorry for the inconvenience and hope to see you back at Precisionski.co.uk soon. Good day, The Precisionski team
V
Rating: 4 out of 5
All ok, very good and fast delivery also in Europe good product with good price, very happy
Response from Precision Ski
Hello, Many thanks fr your feedback, we really appreciate it. We are happy that everything went well with your order. Hope to see you soon in Precisionski.co.uk. Have a great day, The Precisionski team
A
Rating: 4 out of 5
Compliant order with the only negative point being the price of delivery to the relay point in Belgium, which I consider slightly excessive (5 euros).
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We have taken note of your comment and will pass it on to the relevant department. We look forward to seeing you on Precisionski.fr. Good day, The Precisionski team
A
Rating: 2 out of 5
delivery price too high for such a small parcel, and what's more, the "free delivery" at the store's drive is not a delivery and there's nothing on offer.
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Response from Precision Ski
Hello, thank you for your feedback. However, we would like to give you a more precise answer to your question. First of all, you chose to have your order delivered by appointment with Dpd, but this is not the cheapest delivery option. You have the option of using Mondial Relay 4 for delivery within 72 hours. Delivery is offered on our site for purchases of 150 or more. We can't afford to offer delivery at a lower price. Transport has a cost - it's the main cost for an e-commerce site. In-store delivery has nothing to do with it, it's a free delivery among our 38 stores in Savoie, it's not a drive, just a collection point that we offer in addition to traditional deliveries. We offer 3 carriers so that every customer can have the experience of their choice, and it's up to you to choose the one you want. If you've decided not to take the economy option, it's still difficult to order in any case and then come back and give it a bad mark. To put it simply, out of 5 modes offered, you chose the second most expensive... Best regards.
A
Rating: 4 out of 5
fast and efficient
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Response from Precision Ski
Hello, Thank you very much for your feedback. It's a pleasure to hear that everything went well for you. We look forward to seeing you on Precisionski.com. Good day, The Precisionski team
V
Rating: 4 out of 5
Good service and lots of high-quality products! Easy shipping and fast paying during checkout. I wish for some more information about the products itself below the items in the shop. But overall super happy about choosing Precision Ski for shopping!
Response from Precision Ski
Hello, Thank you very much for let us know your feedback about the website. We appreciate it. We are happy to know that the service was good and everything went well for you. We hope to see you soon on Precisionski.de. Have a great day, The Précisionski team