The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
Hello, It's a pleasure to hear that everything went well. Thank you very much for sharing your experience. We look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Fast, easy access
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Response from Precision Ski
Hello, We're delighted that you liked the site's interface. Thank you very much and see you soon on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/02/2021
Very good item. Unfortunately the package arrived torn, open. Please check with your carrier.
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are very sorry for the inconvenience. We are delighted that you liked the shoes. We look forward to seeing you on the Précisionski.fr website. Good day, The Précisionski team,
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Nothing
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Response from Precision Ski
Hello, Thank you for taking the time to share your experience with us. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/03/2021
An order delivered very quickly, in line with our expectations. A few too many emails received though...
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Response from Precision Ski
Hello, We're delighted to have met your expectations. Thank you very much for your feedback and we look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/02/2021
Correct!
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Response from Precision Ski
Hello, Thank you for taking the time to share your experience with us and see you soon on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/02/2021
Fast, accurate delivery
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Response from Precision Ski
Hello, We are happy to have met your expectations. Thank you very much and see you soon on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/02/2021
Not enough product information If not fast and well packaged
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We're sorry for the inconvenience and will pass on this feedback to the relevant department. See you soon on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/02/2021
Bonnet size small
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Response from Precision Ski
Hello, Your rating is a little harsh, the product does not meet your expectations. You can return the product free of charge and get your money back. Thank you for your understanding.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/02/2021
Fast delivery in a worldwide relay (Imphy shopkeeper at the top!) Product complies with my wishes.
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Response from Precision Ski
Hello, We are happy to hear that your experience with the site went well. Thank you for your feedback and see you soon on Précision Ski. Good day, The Précisionski team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 14/02/2021
Delivery was very quick and since there occurred a little mistake in the proceeding of my order a very customer friendly solution was found. This is why it's "only" 4 out of 5 :) Definitely recommendable. Merci beaucoup!
Response from Precision Ski
Hello, Many thanks for your feedback. We are sorry again for the mistake. We are really happy to hear the recommendation. Hope to see you soon on Precision Ski. Have a great day, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/02/2021
I ordered 2 t-shirts from Picture Organic Clothing. The order was very easy to place via the Precision Ski website and delivery was fast. To my regret, the t-shirts were too big. So I returned the items and wrote to customer service, who were very responsive. The return went smoothly and the refund was prompt. In conclusion, a good experience.
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Response from Precision Ski
Hello, Thank you for your feedback. We're delighted to hear that, despite the size problem, everything went smoothly and that you're happy with the site's interface. See you soon on Précision Ski Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/02/2021
well .
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Response from Precision Ski
Hello, thank you for your feedback and see you soon on our site. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/01/2021
I ordered a balaclava for 40 and selected fast delivery (24h delivery in Europe, 25!) to have it delivered to Switzerland because I needed it at all costs 2 weeks later, but in the end it arrived 3 weeks after the email telling me it would arrive at its destination within 24h. All this plus 30 administrative fees for customs clearance. I had also contacted the after-sales service to be told that the necessary steps would be taken to release the parcel, but nothing changed after several exchanges. Avoid ordering if you don't want to pay double for the item in unnecessary costs!
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Response from Precision Ski
Hello, As exchanged by email, your parcel suffered a complicated routing, with a consequent delay. We have fully refunded the shipping costs. The various taxes you have paid are indicated at the time of your purchase. Deliveries to Switzerland are subject to customs charges which may vary. Please bear in mind that you are buying the product tax-free and not inclusive of VAT. We apologize again, however we deplore your attitude not to exchange with our support service and you hasten to put bad marks on our company in various places. We wish you all the best.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
RAS product found easily
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Response from Precision Ski
Hello, We are happy that your purchase went well and that the interface allowed you to find your product quickly. Thank you very much and see you soon on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/02/2021
Product delivered does not correspond to the one ordered. Had to return it, no more sizes available. 5 days lost?
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Response from Precision Ski
Hello, As explained by email, we are sincerely sorry, there was an internal error with the store where the product was on sale. We have generated a return slip to return the product. Again, our apologies for the inconvenience. Thank you for your understanding.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 29/01/2021
Perfect
Response from Precision Ski
Hello, Thank you for sharing your customer experience and hope to see you soon on Precisionski.fr Have a great day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Very good - super fast delivery within 48H - only reason for not putting 5***** is that there was no more protection net for the ski touring skins and no way to pre-order them for later or in 2 expeditions.
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Response from Precision Ski
Hello, Thank you for your positive feedback. We are very sorry for the inconvenience. With the current demand for practice, the stocks available from the brands are low and this is why we could not respond favorably to your request. We apologize once again. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 27/01/2021
Size
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Response from Precision Ski
Hello, Thank you very much for coming back. We sincerely apologize for the inconvenience. The purpose of this note is to rate the service provided by Precision Ski and not the product itself. You must have also received a link to leave a review of the product. Have a great day, The Precision Ski Team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/01/2021
Good contact with customer service following a small bug when paying for the order.
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Response from Precision Ski
Thank you for your feedback. We are sorry for the inconvenience and hope to see you soon on Précisionski. Good day, The Précisionski team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 21/01/2021
Haven't received it on time. Paid £155 to DPD (Customs) to deliver it to my house The package was completely damaged and was open Items was outside of their boxes Boots has some scratches on it
Response from Precision Ski
Hello, The £ 155 you paid is the VAT your country has been collecting since going through Brexit. You bought the products without VAT, excluding tax, it is normal that you have to pay VAT. This is stated everywhere on our site. Regarding the damaged package, you should have refused it on delivery. We are sorry for the inconvenience caused and can offer you a discount for the inconvenience. Thank you.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/01/2021
Satisfied
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Response from Precision Ski
Hello, Thank you very much for sharing your experience and we look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
Good site, reactivity in order processing and shipping. In my opinion, the package should be more discreet (make it more anonymous by removing the site logos, for example). Mine has been opened... Otherwise R.A.S
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are very sorry for the inconvenience and will pass on your suggestion to the department in charge. We are delighted that everything went smoothly. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/01/2021
Very efficient, fast delivery with very good follow-up.
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Response from Precision Ski
Hello, We are delighted that you liked the service we offered. Thank you for your feedback and see you soon on our site. Good day, The Précisionski team.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/01/2021
Fast delivery
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Response from Precision Ski
Hello, Thank you for your feedback. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2021
Practical site. Correct delivery with short relay point lead times.
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Response from Precision Ski
Hello, We're delighted to hear that Précisionski.fr has met your expectations. Thank you very much for sharing your experience and we look forward to seeing you on the site. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2021
very fast delivery, product in good condition but package opened on arrival
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Response from Precision Ski
Thank you very much for your feedback. We are very sorry for the inconvenience. We look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/01/2021
The customer service is perfect! But the product does not conform to the photo
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Response from Precision Ski
Hello, Thank you very much for your feedback. We are pleased to hear that customer service was able to meet your expectations. We sincerely apologize for the inconvenience. We look forward to seeing you again on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
Fine
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Response from Precision Ski
Hello, Thank you very much for your feedback. See you soon on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2020
no problem
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Response from Precision Ski
Hello, thank you for your feedback and we look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/12/2020
I ordered a jacket at an exorbitant price which arrived with a few defects plus the delivery was a mess from start to finish.
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Response from Precision Ski
Hello, thank you for sharing your experience. Regarding prices, we charge the prices recommended by the brand. However, we are sorry for the inconvenience caused by the defect and the delivery problem. We will pass on this information to our partner. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/12/2020
very good. the products are of good quality and at a fair price. the site and the service are responsive and friendly. unfortunately i have to return the product because the size doesn't fit. When I've been reimbursed, I'll put 5 * ;-) Happy New Year 2021 to all!
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Response from Precision Ski
Hello, We're delighted to hear that your experience on Précisionski.fr went well. We apologize for the inconvenience caused by the size problem. Thank you very much for sharing your experience and we look forward to seeing you again on the site. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
well
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Response from Precision Ski
Hello, Thank you very much for taking the time to share your experience. We look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
The product arrived in perfect condition and correctly packaged. I'm only giving it 4 stars because the delivery was handled by DPD: 5 days late and probably more if I hadn't gone to the depot, but that's not really Précision Ski's responsibility.
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are sincerely sorry for the inconvenience and will pass on the information to the carrier. We look forward to seeing you on Precisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/12/2020
Conflicting information about the delivery date, but the order was finally delivered just in time for Christmas, so we are satisfied.
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Response from Precision Ski
Hello, We are delighted with your satisfaction. We are sincerely sorry for the inconvenience caused by the delivery problem. Thank you very much for your positive feedback and we look forward to seeing you again on Precisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/12/2020
Correct follow-up
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Response from Precision Ski
Hello, Thank you very much for taking the time to share your experience with us. See you soon on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Package well received, but packaging torn: shame...
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Response from Precision Ski
Hello, Thank you very much for your feedback. We are sorry for the inconvenience caused by the damaged parcel. We will pass on the information to the carrier. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Fast and accurate delivery.
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Response from Precision Ski
Hello, Thank you very much for your feedback. We're glad you liked the service. We look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
Hello, I have put this rating, for now it is not in relation to precision ski, precisely, but the problem is that when we received the package, the contents were not what we ordered. Instead of receiving the jacket we wanted, we received a magic children's tablet. Of course, I immediately notified your customer service department, made a complaint to mondiales relais, and am now waiting to hear back from customer service.
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Response from Precision Ski
Hello, Thank you for your feedback, you are in contact with our customer service. Unfortunately this notice comes on Precisionski's account and not the carrier.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
The product is very good. It's just the delivery that didn't suit me. I was supposed to be delivered to my home but the delivery man forced me to go and pick up the parcel at a relay point.
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are very sorry for the inconvenience. We will pass on the information to the carrier. We look forward to seeing you again on Precisionski.fr Good day, The Precisionski team.
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