The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
Hello Georges, Thank you for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/02/2020
Fast and efficient. -1 star for the shipping costs which could be offered from a certain sum.
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Response from Precision Ski
Hello Berenger, We've taken note of your feedback. Thank you for choosing Precisionski.com :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/02/2020
clear description suitable packaging
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Response from Precision Ski
Hi Laurent, Thanks for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/02/2020
....
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Response from Precision Ski
Hello, what's the problem?
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/02/2020
The equipment delivered the 1st time (portable waxing table with cover) was damaged; it was replaced quickly and free of charge. The new waxing table received is in perfect condition, but its cover is still cut in some places. The supplier (VOLA) would do well to review the way it packages this type of equipment.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/02/2020
Good quality product, as ordered
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Response from Precision Ski
Hello Philippe, Thank you for your opinion :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/01/2020
Very bad! To be avoided: offers payment by instalments in 3/4 x with Cetelem and I was charged 5 administration fees!!!! The sales department told me I'd looked at it wrong at the time of ordering!!! Anti-commercial! To be avoided!
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/02/2020
Very fast delivery, good communication
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Response from Precision Ski
Hello Maud, Thank you for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2020
clear and well done
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Response from Precision Ski
Hello Karl, Thank you for your feedback :) See you soon, The Precisionski team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 03/02/2020
8 days have passed since my order was shipped, yet i didn't receive my order even though i have paid for 72 hours delivery max. The phone number for english customer support didn't work, the email from Precision Ski didn't include the tracking number, had to figure it out myself from the url of the shipping link, in order to get estimated delivery info from a robot. Very bad international delivery experience, the refund of the shipping fee would be a gesture of common sense in this case. Also, DPD courier, partners of Precision Ski for delivery, should be cut off and replaced by a quality courier.
Response from Precision Ski
Hello There is no time limit for Romania. The announced time is on average 72 hours. Here is what is written for the area of ??your country: Your package delivered within 2 to 5 days. (delay not guaranteed) Here is the link in the email sent: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XJ009574681JF&langue=en The package left Tuesday, Friday it was already in your country, the problem then comes from the Romanian provider in your country who tried to contact you for several days to deliver the package, but each time we did not response to emails or calls: Evidence sent by Chronopost France. Consult the follow-up here: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XJ009574681JF&langue=en You have all the stages of your package, we sent the helmet the same day. We have no Romanian calls during the period indicated, we receive more than 100 calls per day, we never have a problem. We searched for this email on our support or even from your account: [email protected] No trace of sending email, while if you send an email from the site, this is traceable and archived, there there is no laugh, and nothing on our support either. Your return is still strange, we guarantee no deadlines for Romania, no trace of your calls, your emails, and a proper follow-up which indicates the opposite of your experience, very strange isn't it?
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/01/2020
Good but a bit expensive!!!
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Response from Precision Ski
Hello Erwan, Thank you for choosing Precisionski.fr :) We look forward to hearing from you. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/02/2020
Fine
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Response from Precision Ski
Hello Issa, Thank you for your opinion :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/02/2020
Pleasant site. However, it lacks a little description of the product purchased, which does not quite meet my expectations.
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Response from Precision Ski
Hello Silvain, Thank you for your feedback. You have a period of 30 days from receipt of your products to exercise your right of withdrawal, without having to justify your reasons or pay a penalty. From France, return postage is free. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/01/2020
Very fast delivery - a big plus
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Response from Precision Ski
Hello Loris, Thank you very much :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/01/2020
deadline met
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Response from Precision Ski
Hi Christophe, Thanks for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/01/2020
Fast and efficient
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Response from Precision Ski
Hello, thank you for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2020
Fine
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Response from Precision Ski
Hello Gilles, Thank you for your opinion :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/01/2020
Order arrived on time and undamaged
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Response from Precision Ski
Hi Nais, Thanks for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/01/2020
I am not satisfied because I ordered size 38 shoes. I received shoes where it is noted size 40,5 on the box and in the shoes whereas they cut for an incomprehensible 38. Explanation of the site no only answer if you are not satisfied return the shoes....
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Response from Precision Ski
Hello, We don't understand the problem. You ordered a size 38, and there was a 38 in the original box? There is no real problem, it happens regularly that brands like New Balance make a mistake on the external and internal labeling, however the product in the box corresponds to the product ordered. After checking, the response from our customer service department was not correct. But we just checked with the person who answered you, she did not understand the real problem of what I read, that's why the person proposed you to return the product. New Balance had a whole series with an error of printing of size on the boxes and labels of the shoe, but in no case a counterfeit or other. We have 46 stores, 5 websites, a French company based in Savoie for 21 years, we could never afford to sell counterfeits. We work directly with the brands, without intermediaries, and this is certainly the case with New Balance. The problem was reported to New Balance several months ago, and as I told you, the shoes are indeed the size ordered, the 13-digit bar code is for us the exact reference and not the labels. Sorry that the exchange did not go well with the advisor.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/01/2020
Great 24-hour delivery. The only drawback is that the packaging and the helmet arrived full of dust.
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Response from Precision Ski
Hello Jérémy, Thank you for taking the time to write your feedback :) We apologize for the inconvenience. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2020
Order well received very satisfied with superb gift wrapping
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Response from Precision Ski
Hello Isabelle, Thank you for taking the time to write your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/01/2020
Very practical
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Response from Precision Ski
Good evening, Are you sure of your rating of 1 out of 5 in relation to your comment? Thank you.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/01/2020
I had ordered a hat with fleece inside and the one I received does not contain fleece.
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Response from Precision Ski
Hello, As indicated in the terms and conditions, you buy the products without tax and not with VAT, so 20% less. Please note that customs duties and taxes may be added by export carriers.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/01/2020
Longer delivery than expected but very good item
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Response from Precision Ski
Hello Katia, Thank you for your feedback. We apologize for the inconvenience. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/01/2020
Delivery on time nothing to say, however attention I received my package torn and my order was completely visible. Nothing damaged but be careful.
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Response from Precision Ski
Hello Chloe, Thank you for your feedback :) We will pass on the information to the carrier. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/01/2020
....
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Response from Precision Ski
Hello Estelle, Thank you for your note :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/01/2020
Order received quickly and top item!
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Response from Precision Ski
Hello Charlene, Thank you for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2020
Very good
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Response from Precision Ski
Hello Jean-René, Thank you very much :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2020
Good material
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Response from Precision Ski
Hi Hervé, Thanks for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2020
Choice and quality. Efficient and professional. Good customer experience
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Response from Precision Ski
Hello Cedric, Thank you very much for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/01/2020
Lots of products. Too bad there aren't more photos of clothes worn. Not easy to choose without seeing what it looks like (length of jackets, for example) Rapid order arrival.
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Response from Precision Ski
Hi Vanessa, We've taken note of your shared experience. Thank you very much :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
The site, ordering and delivery were all very smooth. Everything went smoothly. On the other hand, I was dissatisfied with the product, which had manufacturing defects. So satisfied with Précision Ski, which I hope is not responsible for this inconvenience!
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Response from Precision Ski
Hello Max, Thank you for taking the time to share your feedback :) We apologize again for the inconvenience. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/12/2019
fast order dispatch
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Response from Precision Ski
Hello Stéphanie, Thank you for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
8/10 order arrived good day and impeccable, I have to return the pants because too large and too bad I can not exchange!
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Response from Precision Ski
Hello Dominique, Thank you for your feedback. Precisionski no longer offers exchanges, but return shipping is free :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/01/2020
Easy ordering via the website, fast and simple delivery.
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Response from Precision Ski
Hello Johanna, Thank you for your positive feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/12/2019
Tres boen
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Response from Precision Ski
Hello Marie-Josée, Thank you for your opinion :) See you soon, The Precisionski team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 28/12/2019
Promised 2-3 day delivery paid 12euro,took a week and at tho moment precision ski are refusing to refund me the delivery charge as they say they got to try and get it off the courier dpd,i said thats not my problem im dealing with you.I received no reply to this email.
Response from Precision Ski
Hello, You ordered New Years Eve. It was indicated in 3 different places that all orders with DPD would not leave before January 02, which is a Thursday, so the package arrived 3 working days after. In addition, we indicate a recommended period for DPD without guarantee, to have a guaranteed period you must take Chronopost which offers 24h Express.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/12/2019
Not happy at all! Parcel delivered to another relay located 2.5 km from my home.
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Response from Precision Ski
Hello, We are sorry for the change of relay at 2.5km... The initial relay was closed for 48 hours, which forced Chronopost to deliver to another relay. The score of 1 is very harsh on the other hand.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/12/2019
Order received very quickly in 4 days following the information given and the follow-up with chronopost was perfect. Very well protected parcel and products. Very good value for money. 1 star less, because at the time of payment on the site, it could be a little more guided, and the site of delivery which was recorded, is not that which I had selected, nothing serious, but good.... probably a problem of refreshment. I will return all the same.
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Response from Precision Ski
Hello Raphael, We have taken note of your feedback. Thank you for choosing Precisionski.com :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/12/2019
Everything is great: speed, simplicity. The site could just be a little more ergonomic.
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Response from Precision Ski
Hi Diana, We appreciate your feedback. Thank you for choosing Precisionski.com :) See you soon, The Precisionski team
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