The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
2 days of skiing and disjointed ( under the fly ) obliged to run in the station sought wire
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Response from Precision Ski
Hello Céline, We're sorry to hear that. Following your email exchanges with customer service, we have proceeded with the refund of one of the 2 pants ordered. For the sewing problem, we invite you to send us photos of the product in order to launch an after-sales procedure with the brand. See you soon, The Precision Ski team.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/02/2022
I did receive Rossignol mittens, but they were not the model I had ordered.
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Response from Precision Ski
Hello Céline, We're very sorry about this error. We could not find any e-mail from you. Please contact customer service for a return and refund. See you soon, The Precision Ski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/02/2022
I only put 4 stars because I received my package a little damaged ... otherwise very fast delivery! I recommend this site.
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Response from Precision Ski
Hello Aurore, We're sorry to hear that. During shipping, we take care to pack the products well and to send each order in a strong cardboard box. It is possible that on delivery the package is damaged in the carriers' trucks, we are very sorry. See you soon, The Precision Ski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/01/2022
Reception ok , waiting satisfactory
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Response from Precision Ski
Hello Claire, Thank you for your review, we hope your order met your expectations. See you soon, The Precision Ski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/01/2022
one product returned as too small and quickly refunded
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Response from Precision Ski
Hello Valérie, Thank you for taking the time to leave a review. See you soon, The Precision Ski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/01/2022
Delivery a little slow for express payment
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Response from Precision Ski
Hello Jean-Mary, We are very sorry that you were not completely satisfied with the delivery. Your order left our warehouse on 18/01 and was delivered on 19/01. See you soon, The Precision Ski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/01/2022
Fast, careful shipping
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/01/2022
Well done website, fast order processing and delivery. The only downside is the price, which seems a bit high to me. A little effort, and I'm sure Précision Ski would capture many more customers.
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Response from Precision Ski
Hello Daniel, Thank you for your feedback. We strive to offer technical and quality products for mountain sports. It is always important for us to read customer feedback in order to meet the expectations and needs of each customer. We hope your ski helmet will meet your expectations. See you soon, The Precision Ski team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 22/01/2022
Wrong Size Delivered
Response from Precision Ski
Hello Carla, We are sorry that your order did not bring you complete satisfaction. We never received an email from you regarding your order. You had ordered ski trousers size L, is this the size you received? We invite you to contact our customer service in order to return the product if you wish a refund. See you soon, Precision Ski
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/01/2022
Technical terms are used in the product description (ski jackets) that are not necessarily easy to master if you're not a pro. A simpler explanation of the description, with a 5-point rating scale for example, would be welcome for: strength, waterproofing, waterproofing, warmth, etc. etc.
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Response from Precision Ski
Hello Patrick, Thank you for your feedback. Indeed, there are many technical terms for ski clothing. Indeed, some customers will look for these specific terms when choosing their skiwear. We try to provide as much information as possible on each product to make the choice easier. We invite you to read our guide on "how to choose your skiwear" where each technical term is explained: https://www.precisionski.fr/fr/content/38-bien-choisir-sa-tenue-de-ski See you soon, The Precision Ski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/01/2022
As ordered
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/01/2022
Clear website, fast shipping. Corresponds to the selected product
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/01/2022
Very good site, easy to use, fast shipping. I'm testing the product return service on this order, to see if it performs as well as the rest!
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/01/2022
Return with mondial relay complicated to get the label
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Response from Precision Ski
Hello Nicole, On our website, the returns procedure indicates each step to return your parcel. By clicking on the Mondial Relay link, you'll be asked to fill in a few details to facilitate the return. We are sorry if this experience has not been satisfactory. Please do not hesitate to contact our customer service department for further information. The Precision Ski team.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/01/2022
Correct site
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/01/2022
Good size, nice pants
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A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/12/2021
calamitous delivery
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Response from Precision Ski
Hello Anatole, Thank you for your feedback. We are very sorry for the delay in delivery. We can confirm that our customer service department has refunded the shipping costs. Sincerely, The Precision Ski Team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/01/2022
Wide choice, intuitive navigation. Very fast delivery, very well packaged. No complaints.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/12/2021
Very satisfied
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/12/2021
I placed a simple order for a hat with three pom-poms and only received one hat and one pom-pom.
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Response from Precision Ski
Hello, We're sorry to hear that your order did not meet with your complete satisfaction. Our customer service department sent two pom-poms on 20/12/21. This was an error on the part of the brand, which had not supplied the complete product. We apologize once again. See you soon, The Precision Ski team.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/12/2021
I had to return a product due to a size error, unfortunately this cannot be done, you have to order a new one and wait for the old one to be returned and the charges paid by the customer.
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Response from Precision Ski
Hello Carlos, We're sorry to hear that your order did not give you complete satisfaction. On our site, it is clearly specified that we proceed to refunds, for that you just have to return the parcel to us using a pre-paid and pre-filled return label. The entire returns procedure has been sent to you by e-mail via our customer service department. See you soon, The Precision Ski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/12/2021
I left for skiing without having received my order even though I paid extra for delivery. I will see the quality of the item when I get home.
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Response from Precision Ski
Hello, Thank you for your feedback. We are sorry that your delivery did not bring you complete satisfaction. As far as we are concerned, your order left on Friday 17/12 for a 24h delivery, i.e. on Monday 20/12 at a relay point. Unfortunately, the carrier did not present it until the following day, for no apparent reason. We understand your disappointment at this delay, but we are dependent on our carriers in such cases. I hope that once you've received your order, you'll be completely satisfied. See you soon, The Précision Ski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2021
Very good
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Response from Precision Ski
Hello, Thank you very much for sharing your experience with us. We are pleased to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on precisionski.com. Good day, The Precisonski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/12/2021
Fast delivery much appreciated
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Response from Precision Ski
Hello, Thank you very much for sharing your experience with us. We are pleased to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on precisionski.com. Good day, The Precisonski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2021
Item conforms to specifications and is delivered promptly
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Response from Precision Ski
Hello, Thank you very much for sharing your experience with us. We are pleased to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on precisionski.com. Good day, The Precisonski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
Good for now. Just a few days
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We're glad to hear that everything went well for you. We look forward to seeing you again on Precisionski.com Good day, The Precisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/11/2021
I'm very disappointed with this order. I paid for a rather expensive item and I received a sweater that I had ordered in size 40 when it was delivered in size 38, and the sweater is so itchy that I itch every time I wear it!
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Response from Precision Ski
Hello, Thank you for your review, we're sorry to hear you had such a frustrating experience. Lutha is a Finnish brand that uses Finnish cutters. A 38 Fin corresponds to a 40 FR. We take back and refund all items in their original packaging if they have not been worn. We hope your next order will be 100% satisfactory. We look forward to seeing you on Precision Ski. The Precision Ski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/11/2021
the site is good and the photos faithful. delivery is fast in point relay. Error on the advice produced by your seller, but rectification made so perfect
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Response from Precision Ski
Hello, Thank you very much for sharing your experience with us. We are pleased to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on precisionski.com. Good day, The Precisonski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2021
efficient
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Response from Precision Ski
Hello, Thank you very much for sharing your experience with us. We are pleased to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on precisionski.com. Good day, The Precisonski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
good and delivered on the date specified in the order
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Response from Precision Ski
Hello, Thank you very much for sharing your experience with us. We are pleased to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on precisionski.com. Good day, The Precisonski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2021
nothing to say
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Response from Precision Ski
Hello, We are pleased to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on precisionski.com. Good day, The Precisonski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
Great article but I don't give the store four stars because the sweater was delivered with a sale label, which I didn't take advantage of. The rest is perfect, well packaged, very fast delivery.
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We apologize for the inconvenience and are pleased that we were able to meet your expectations. We hope your next order will be 100% satisfactory. We look forward to seeing you on precisionski.com. Good day, The Precisonski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
No problems with the order. Everything went smoothly.
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Response from Precision Ski
Hello, Thank you very much for sharing your experience with us. We are pleased to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on precisionski.com. Good day, The Precisonski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/11/2021
I ordered ski pants in size XS and received a 46! I returned the pants and I had to pay for them... it's unacceptable... moreover, they don't exchange products. Not very satisfied.
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Response from Precision Ski
Thank you for your review, all feedback is important to us and we are sorry to hear that you had such a frustrating experience. We apologize for the size error. Your shopping cart contained several items and we have refunded the pants but not the original shipping cost. For the return, did you use the right return form? Sincerely
A
Acquirente verificato
Rating: 3 out of 5
following a purchase from 14/11/2021
On www.precisionsky.it it was advertised free shipping, but I was actually charged over 10 for shipping, even though I chose the item and completed the purchase always on the Italian site. You are not fair to the customer! I was satisfied with the product received.
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Response from Precision Ski
Hello, We offer free delivery for pickup at our store in Montmélian in Savoy. We are glad that your order has brought you complete satisfaction. See you soon, The team at Precision Ski
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2021
Fine
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Response from Precision Ski
Hello, Thank you very much for your feedback and see you soon on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/10/2021
I have returned my order for a refund
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Response from Precision Ski
Hello, Thank you for your feedback. I am sorry that the delivery of your order did not bring you complete satisfaction due to the delay of our carrier. I see on the tracking that the dispute was closed quickly with the refund of your entire order and shipping costs. I hope your next order will satisfy you. See you soon, The Précision Ski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2021
Satisfied.
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Response from Precision Ski
Hello, We're delighted to hear that the service we provided met your expectations. We look forward to seeing you again on Precisionski. Good day, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/10/2021
waiting for the snow to try
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 05/10/2021
Very good
Response from Precision Ski
Thank you! Hope to see you soon at precisionski
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