The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
The site is well designed, but the order form does not include the model year of the ski, which can lead to a mistake in the mileage. This is what happened to me, I wanted the 2021 version of the ski and I got the 2020 version. Immediately after payment I had a doubt, I immediately chatted with the sales department but it was impossible to go back on the order, the skis were shipped under the pretext that the discount was important, too bad. I wasn't attentive enough, I made a mistake, and I wasn't given a second chance after only a few minutes.... .a sale is a sale...
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are very sorry for the inconvenience. Normally all our products must have the reference season. We will pass on the information so that vigilance is even more important. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/01/2021
Explicit site but you do not take into account the customer's request you are there to sell !!!!
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Response from Precision Ski
Hello, Thank you very much for your feedback. We apologize for the inconvenience. If you have any questions, please contact our customer support team at [email protected]. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/01/2021
Fast delivery
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Response from Precision Ski
Hello, Thank you for your feedback. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2021
Practical site. Correct delivery with short relay point lead times.
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Response from Precision Ski
Hello, We're delighted to hear that Précisionski.fr has met your expectations. Thank you very much for sharing your experience and we look forward to seeing you on the site. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2021
very fast delivery, product in good condition but package opened on arrival
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Response from Precision Ski
Thank you very much for your feedback. We are very sorry for the inconvenience. We look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/01/2021
Site a little more expensive than others
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Response from Precision Ski
Hello, Thank you for taking the time to share your experience with Précisionski.fr. The prices on the site are the brand's recommended prices. We are not more expensive than these recommended prices. We look forward to seeing you again on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
Fine
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Response from Precision Ski
Hello, Thank you very much for your feedback. See you soon on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2020
no problem
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Response from Precision Ski
Hello, thank you for your feedback and we look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/12/2020
very good. the products are of good quality and at a fair price. the site and the service are responsive and friendly. unfortunately i have to return the product because the size doesn't fit. When I've been reimbursed, I'll put 5 * ;-) Happy New Year 2021 to all!
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Response from Precision Ski
Hello, We're delighted to hear that your experience on Précisionski.fr went well. We apologize for the inconvenience caused by the size problem. Thank you very much for sharing your experience and we look forward to seeing you again on the site. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
well
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Response from Precision Ski
Hello, Thank you very much for taking the time to share your experience. We look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
The product arrived in perfect condition and correctly packaged. I'm only giving it 4 stars because the delivery was handled by DPD: 5 days late and probably more if I hadn't gone to the depot, but that's not really Précision Ski's responsibility.
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are sincerely sorry for the inconvenience and will pass on the information to the carrier. We look forward to seeing you on Precisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/12/2020
Conflicting information about the delivery date, but the order was finally delivered just in time for Christmas, so we are satisfied.
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Response from Precision Ski
Hello, We are delighted with your satisfaction. We are sincerely sorry for the inconvenience caused by the delivery problem. Thank you very much for your positive feedback and we look forward to seeing you again on Precisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/12/2020
Correct follow-up
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Response from Precision Ski
Hello, Thank you very much for taking the time to share your experience with us. See you soon on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Package well received, but packaging torn: shame...
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Response from Precision Ski
Hello, Thank you very much for your feedback. We are sorry for the inconvenience caused by the damaged parcel. We will pass on the information to the carrier. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Fast and accurate delivery.
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Response from Precision Ski
Hello, Thank you very much for your feedback. We're glad you liked the service. We look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
Fast delivery good product however it had leaked reception and soaked the box .
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are sincerely sorry for the inconvenience. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
Hello, I have put this rating, for now it is not in relation to precision ski, precisely, but the problem is that when we received the package, the contents were not what we ordered. Instead of receiving the jacket we wanted, we received a magic children's tablet. Of course, I immediately notified your customer service department, made a complaint to mondiales relais, and am now waiting to hear back from customer service.
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Response from Precision Ski
Hello, Thank you for your feedback, you are in contact with our customer service. Unfortunately this notice comes on Precisionski's account and not the carrier.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
The product is very good. It's just the delivery that didn't suit me. I was supposed to be delivered to my home but the delivery man forced me to go and pick up the parcel at a relay point.
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are very sorry for the inconvenience. We will pass on the information to the carrier. We look forward to seeing you again on Precisionski.fr Good day, The Precisionski team.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
??????
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Response from Precision Ski
Hello, Thank you for sharing your experience. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2020
Ras thanks for the hat
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Response from Precision Ski
Hello, We are delighted to have met your expectations. Thank you very much for your feedback and see you soon on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2020
I would have liked a little more detail on the products
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We apologize for the inconvenience. We will forward your request to the appropriate department. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
Good site, easy navigation, delivery with tracking Top, fast shipping. Only drawback, not enough precision on the size of the products..S.M.L .
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are sorry for the inconvenience. We put French sizes online and I understand that on some brands there may be a question. We'll pass on your request to the relevant department. We look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Ras.
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Response from Precision Ski
Hello Yves, Thank you very much :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Fast and easy
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Response from Precision Ski
Hello Isabelle, Thank you very much for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/11/2020
Too bad I didn't receive a message that my package had arrived. Otherwise perfect delivery.
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Response from Precision Ski
Hello Guillaume, Thank you for your feedback. We apologize for any inconvenience. See you soon, The Precisionski team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 15/11/2020
Excellent customer service and very fast delivery, need to ad Iceland as a 3 country on their webpage so that prices will come without VAT. Then they will get 5 star rating !!
Response from Precision Ski
Hello Arni, Thank you for your purchase and feedback :) See you soon, Team Precisionski
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/11/2020
I followed the size guide but it's way too big I think there's an inconsistency.
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Response from Precision Ski
Hello Thierry, Thank you for taking the time to share your feedback. Our apologies again :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
I've just discovered the site, which looks pretty good.
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Response from Precision Ski
Hello David, Thank you very much :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/10/2020
The site is quite well done overall. I think it just lacks a bit of visibility to navigate on it.
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Response from Precision Ski
Hi Sandrine, We have taken note of your feedback. Thank you very much :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
I am satisfied with my order, good price, fast delivery.
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Response from Precision Ski
Hello Alexis, Thank you very much :) See you soon, The Precisionski team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 21/09/2020
I had a very bad experience with the service after my purchase. Although the price in the UK site is in GBP the store charges in EUR, I paid through PayPal a higher price than the price I was quoted, even the invoice from the store came different versus the price I paid. I raised my issue and the response I got from the store was that the transaction for them was ok that the problem was on me and I need to find a solution with PayPal. PayPal did nothing to help. With this type of situation you realise that for this store the costumer does not care for them. I even offered a different way of payment to get my refund and never received any response. They simply do not care, at the end they got the money no matter if the costumer was not satisfied with the transaction. Product is fine, very disappointing with this purchase due to costumer service.
Response from Precision Ski
Good evening, Are you serious? Everything was done according to the rules, you were told 5 times that the interchange rate is not managed, it is Paypal. When you paid you had the amount posted by paypal, you could decline or cancel. Everything is correct, you have been granted a refund, pay directly in cb, but no response since sending the payment link. I can still post the link, but be honest we sell Canada Goose in the UK every day, never had a problem!
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/09/2020
Impossibility to order on the site with a delivery address different from the billing address (gift). The possibility is theoretically offered, but the site refuses to take the information into account.
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Response from Precision Ski
Hello, Thank you for your feedback. As mentioned during our support discussions, we were unable to postpone the problem. We apologize again for the inconvenience.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/09/2020
Bon site...
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Response from Precision Ski
Hello Guillaume, Thank you very much :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/09/2020
On your site' the photo of the down jacket I bought and returned shows the inner side of the garment not very "pro"
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Response from Precision Ski
Hello, We are sorry but the product is conform. It's a reversible jacket, Superdry's flagship product. The product is either camo or black. So there is no interior more than another, you wear it either in Black or Camo.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/09/2020
Good contact and order tracking, easy to reach, good quality clothes.
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Response from Precision Ski
Hello Christopher, Thank you for taking the time to share your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/09/2020
Satisfied with my first order. Site I recommend to new customers.
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Response from Precision Ski
Hello Evelyne, Thank you for choosing Precisionski.fr :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/09/2020
Fast delivery and product as described
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Response from Precision Ski
Hello Stéphanie, Thank you for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/09/2020
Fast shipping and on-time delivery.
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Response from Precision Ski
Hello Sylvain, Thank you for taking the time to write your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/08/2020
the product was delivered very quickly but not to the requested address i was not offered any other delivery alternative
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Response from Precision Ski
Hello Luis, Thank you for taking the time to write your feedback. We apologize for the inconvenience, and will pass on the problem to the carrier. See you soon, The Precisionski team
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 26/08/2020
I give it 3 stars because one of the 2 skis came with 2 marks (scratched) otherwise all correct.
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Response from Precision Ski
Hello Beverly, Thank you for these comments. Our apologies again for this problem. See you soon, Precisionski Team
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