The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
Unfortunately, I still have not received my ordered goods completely by today. One item is still missing. Unfortunately, the dealer does not respond to my contact inquiries.
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Frederic T.
Rating: 1 out of 5
following a purchase from 09/05/2025
I wish to return my order. Email sent last Monday. No response. No easily visible indication on the site to return an item.
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Response from Precision Ski
Hello Frederic,
Thank you for your feedback. We sincerely apologize for the delay in responding to your return request. We take your comment very seriously and will improve the visibility of return information on our site. Please do not hesitate to contact our customer service directly so that we can assist you as soon as possible.
Best regards,
The Precision Ski Team
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Matteo T.
Rating: 1 out of 5
following a purchase from 16/01/2025
I should make a size change but no operator is answering and helping me.
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Mick V.
Rating: 1 out of 5
following a purchase from 28/12/2024
Worst website ever. Displayed the wrong fashion. Ended up with something that I didn't order.
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Luis M.
Rating: 3 out of 5
following a purchase from 28/11/2024
Everything was okay with the order, but the packaging and shipping was just a huge box for a thin A4 envelope. And the ordered product was only a cap.
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Marcelino L.
Rating: 1 out of 5
following a purchase from 28/06/2024
The item looks nothing like the description on the website. It is a poorly made copy.
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Response from Precision Ski
Hello Marcelino, I am very sorry to hear that your experience with our Precision Ski site was not satisfactory. We strive to offer quality products and our item descriptions are accurate and detailed. If you are not satisfied with your purchase, please contact us so we can find a solution together. Your feedback is important to us and we are constantly working to improve our service. We look forward to regaining your trust in the future. Best regards, the Precision Ski team.
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Yveline V.
Rating: 3 out of 5
following a purchase from 18/02/2024
Anti-theft device not removed on item
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Response from Precision Ski
Hello Yveline, I'm sorry to hear that you've had this problem with the anti-theft device. We are aware that this can happen and we are doing our best to rectify it as quickly as possible. Thank you for bringing this to our attention and we'll make sure it doesn't happen again in the future. We appreciate your feedback and take note of your opinion. We look forward to seeing you again soon.
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Friedrich Wilhelm R.
Rating: 1 out of 5
following a purchase from 21/01/2024
I have not received anything. I am very dissatisfied 0 stars
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Laure G.
Rating: 1 out of 5
following a purchase from 16/12/2023
Postage to send it back when you've already paid for it!
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Paolo N.
Rating: 3 out of 5
following a purchase from 17/01/2024
Very punctual delivery
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Noortje P.
Rating: 3 out of 5
following a purchase from 07/01/2024
Had to wait a week for delivery but came from France so may be normal, good quality product.
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Frank M.
Rating: 3 out of 5
following a purchase from 25/12/2023
Long delivery time, even if the item comes from France
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Michael K.
Rating: 1 out of 5
following a purchase from 15/12/2023
The order has not arrived
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Federica C.
Rating: 1 out of 5
following a purchase from 13/11/2023
It states tax included on your bill, then you find your self with £197 to pay duties, they refused to pay, I asked to show me where it states on their website , their response was I should know it because everybody knows! I do know, but if it states TAx included That means tax included. So now I have a jacket that is too big and cannot even exchange it, costed me £1089!!! Don’t buy!
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Chris M.
Rating: 1 out of 5
following a purchase from 11/11/2023
Would not consider dealing with this company due to their hidden charges. Awful customer service !!
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Nicole B.
Rating: 3 out of 5
following a purchase from 03/09/2023
The garment description was insufficient for me (quilted hood unlike the rest of the garment).
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Response from Precision Ski
Hello, thank you for your feedback. We are sorry that the description was not clear enough for you, we will try to clarify this kind of detail in the future. We hope your order is satisfactory. Have a nice day and see you soon, The Précision Ski team
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gerard D.
Rating: 1 out of 5
following a purchase from 13/09/2023
The item does not correspond to what was ordered
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Response from Precision Ski
Hello Gérard, We are very sorry to hear about your review. In order for us to be able to help you in this matter, please contact customer service at [email protected]. We'll get back to you as soon as possible to resolve the issue. Have a nice day, The Précision Ski team
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Pierre B.
Rating: 3 out of 5
following a purchase from 08/07/2023
I requested chronopost delivery. I was informed by e-mail (on the agreed date) that the parcel had arrived at the relay point. Despite this e-mail, the parcel had not yet been delivered and was only delivered the next day. So a return trip to the relay point for nothing and payment of a chronopost for nothing.
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Response from Precision Ski
Hello Pierre, Thank you for your feedback. We're sorry that the delivery didn't go as planned, unfortunately it depends only on the carrier and we have no power. For our part, the parcel left on schedule and we apologize if it arrived a day late, it's just the vagaries of transport. We hope your order is satisfactory. Have a nice day and see you soon, The Précision Ski team
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Julien C.
Rating: 1 out of 5
following a purchase from 02/07/2023
No stars: Order does not correspond to the product presented and no response from customer service Postage paid. Order paid, wrong item sent and deception on its presentation
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Response from Precision Ski
Hello Julien, We apologize for the inconvenience caused by your order and acknowledge our responsibility in this matter. Regarding the response from customer service, with the summer vacations, the team is understaffed and it may be that the response time is indeed extended, however you did get a reply on Monday, telling you to return the item free of charge so that we can proceed with the refund. It seems to me, however, that a reply on Monday to an e-mail sent late on Thursday is still a very decent response time. We have not tried to deceive you, there was simply a visual error on our website which will be rectified once we have received your article. We apologize, but unfortunately this is still a human error and we have recognized it from the outset and will provide you with a solution as soon as possible. Have a nice day, The Précision Ski team
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Mathieu A.
Rating: 1 out of 5
following a purchase from 15/05/2023
Order placed, pay 10 for 24h delivery arrives 4 days later. Customer service unreachable as if by chance. I do not recommend
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Response from Precision Ski
Hello Mathieu, We are sincerely sorry for this delay in delivery and understand that it may have been inconvenient, however we unfortunately have no record of contact by email or via our chat on your part. Secondly, your parcel was indeed dispatched on Tuesday May 16 as planned, however the carrier was indeed late and as Ascension Thursday was a public holiday, it was only delivered to you on Friday May 19, which actually makes three days late (or even two as public holidays are considered non-working days). What's more, if you had tried to contact us by e-mail over the long weekend, you would have known that customer service was closed for four days and that all requests would be answered on Monday. We understand your dissatisfaction and we will refund your shipping costs on a commercial basis, however, in my opinion it is unjustified to give such an opinion about our company and our customer service, which is always keen to help you whenever possible. Have a nice day, the Précision Ski team,
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Stefan B.
Rating: 3 out of 5
following a purchase from 07/05/2023
English or german translation was not the best, but it worked to order. Order and delivery was good. I would order again.
Response from Precision Ski
Hello Nicolas, Thank you for your feedback! We are happy to know that you are satisfied with your order. We will try to be more precise about our translations in the future. Have a nice day and see you soon, The Precision Ski Team
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STEPHANE M.
Rating: 1 out of 5
following a purchase from 17/03/2023
If you are in the UK do not buy on this website as you will have to pay extra taxes. Customer support has been useless (they were supposed to cancel the order and claim it back). Instead they let the delivery happen and I finally paid the extra taxes (£45 in addition to the price of the item at £189). I am now fighting to get the tax paid by Precision Ski as it was not clearly indicated that I would have to pay extra taxes.
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Jeanne R.
Rating: 3 out of 5
following a purchase from 19/03/2023
Unable to obtain a return slip to change size
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Response from Precision Ski
Hi Jeanne, We're sorry but it's clearly stated on our website that we don't do exchanges (for logistical reasons) but only refunds. Have a nice day, The Precision Ski team
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Emilie B.
Rating: 3 out of 5
following a purchase from 23/02/2023
Fast delivery, fast refund but I did not receive the right item.
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Response from Precision Ski
Hello JB, Thank you for your feedback. We strive every day to make your experience better, we apologize for this visual error. Have a nice day and see you soon, The Precision Ski Team
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SOPHIE C.
Rating: 1 out of 5
following a purchase from 12/02/2023
Return for exchange paying and not adapted (proposed relay points not compliant: possibiliyté to receive but not to send a parcel).
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Response from Precision Ski
Hello Sophie, We are sorry for the inconvenience. However, we do not offer exchanges, and this is clearly stated in our returns policy. What's more, you have to pay for the return, but at a very reduced rate, and we'll refund the total order on receipt (product price + shipping costs), which is often more advantageous. Concerning the relay point, the software is improving day by day, but it's possible that the carrier didn't specify it. Have a nice day, The Précision Ski team
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Benoist C.
Rating: 1 out of 5
following a purchase from 11/02/2023
I received 2 left shoes, and had to pay for the return!!!! It's a shame
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Response from Precision Ski
Hello Benoist, We're very sorry about this incident, and you should not have hesitated to contact our customer service department to resolve the matter. I have just reimbursed your return shipping costs, however we offer free returns on our platform depending on the reason for the return (in this case: manufacturing defect). We hope you are happy with all the other products in your order. If you have any problems, please do not hesitate to contact us at [email protected]. Have a nice day, The Précision Ski team
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LISA S.
Rating: 1 out of 5
following a purchase from 22/01/2023
no success with return portal or customer services regarding correcting the fault
Response from Precision Ski
Hello Lisa, Thank you for your feedback. We apologise for the inconvenience. Due to a temporary shortage of staff at the height of the winter season, customer service has been a little overwhelmed. We have sent you a return label and we will proceed with the refund as soon as your package arrives. Have a nice day, The Precision Ski team
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Francesca A.
Rating: 1 out of 5
following a purchase from 05/02/2023
The site describes the product with features that do not correspond to the product that arrived. In addition, the order arrived late without any previous information. When I tried to return it, I was sent a label that didn't match the pick-off location.
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corinne D.
Rating: 3 out of 5
following a purchase from 19/01/2023
very good pants but received in size 38 instead of 40
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Response from Precision Ski
Hello, Thank you for your feedback. On our website, the sizes indicated are the French sizes. On Lutha products, we do indicate that two labels may appear on the product, one indicating the French size and the other corresponding to the Finnish size. You have received a French size 40 which corresponds to a Finnish 38. See you soon, The Precision Ski Team
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Hervé B.
Rating: 3 out of 5
following a purchase from 13/01/2023
I bought a backpack that had a defect. Following the return and new order I received either the same bag or another bag with the same defect. I'm waiting for them to get back to me following my complaint email. To be continued
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Response from Precision Ski
Hello Hervé, We're sorry to hear that. We are waiting for your e-mail so that we can forward it directly to the brand for after-sales service. Could you please send us photos and a description of the fault? We'll be in touch as soon as possible. See you soon, The Precision Ski team.
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Maria R.
Rating: 3 out of 5
following a purchase from 23/01/2023
I sent many messages to change the color of the backpack, but nothing,...
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Response from Precision Ski
Hi Maria, We were unable to change the color of your backpack because your order was shipped 30 minutes after you paid on the website. We are sorry we were unable to change your order. The Precision Ski Team
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Maurizio G.
Rating: 1 out of 5
following a purchase from 23/12/2022
Perfect board returned with a smear most likely made by you. Thank you very much for the disservice you probably didn't want to return the money.
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Response from Precision Ski
Hello Maurizio, When we shipped the snowboard it was plastic and came directly from our supplier, however when we received it back it had not only a stain, but also two big rips and big scratches on the bindings (as if they had been mounted incorrectly and then removed) and marks all over the base. We were subsequently unable to sell it to our customers. If we really did not want to refund you, we would not have offered to take the board back, we would have simply noted our return conditions (which were not met) and would not have returned your money or the board. Also, we deal with dozens of returns every day and yet we have no negative comments about them, we have always refunded our customers because they all respect our return conditions and return new and saleable products, this was not the case with your order. We are sorry for this dispute, but we have procedures to follow and we did not leave you high and dry, knowing that you got your snowboard back ! Have a nice day, The Précision Ski team
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Beatrice B.
Rating: 1 out of 5
following a purchase from 08/12/2022
The carrier kept the parcel waiting for 12 days because of a problem with the relay point and refused to change the relay point. As a result, my protectors arrived after we'd left for the snow and became useless (I had to buy some on the spot!).
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Kilian C.
Rating: 1 out of 5
following a purchase from 09/12/2022
I paid for colissimo 24h delivery, my parcel arrived 4 or 5 days later, it was not left at the right address. Namely in front of a hotel entrance outside. The receptionist was kind enough to warn me, otherwise I would never have received my parcel, which was marked as delivered.
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Marie-Maud M.
Rating: 1 out of 5
following a purchase from 12/12/2022
Hello, I'm sorry to have to give you such a bad mark. But I never received my après-ski ordered on December 12, apparently because of Mondial Relais, PRECISION SKI's subcontractor for delivery. After several calls to customer service, I proposed the cancellation solution myself.... Nothing else was ever suggested... I feel alone ....
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Response from Precision Ski
Hello Marie-Maud, Thank you for your feedback. We are sincerely sorry for such a bad delivery experience. Despite our numerous reminders to the carrier, the problem has not been resolved and your package is still in their hands. However, we didn't leave you on your own; the cancellation option was presented to you on your third reminder, but we concluded that we would wait a little longer before considering this alternative. What's more, when you gave us your agreement, the refund was made the same day. Unfortunately, at this festive time of year, we are as dependent on the attitude of the carriers as you are, and we are doing our best to respond quickly and correctly to your requests. Happy holidays, The Précision Ski team
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cyril T.
Rating: 3 out of 5
following a purchase from 16/12/2022
Hello, I placed an order with delivery to my place of work, the delivery was made to a point relay which is located 5 km from the village, as a shopkeeper during the Christmas period it was very difficult for me to free myself during the opening hours of the point relay. I only learned about delivery to a point relay when the delivery was made, it was up to me to adapt to be able to collect my parcel....a little annoyed I must admit and not used to you... this said very happy with my order... I remain a customer without problems I would just have liked to be warned when ordering that I would be delivered in a point relay and not at home I would have arranged before... thank you... I wish you all the best for the festive season... cyril
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Response from Precision Ski
Hello Cyril, Thank you for your feedback. We are very sorry for this bad delivery experience. Delivery by Mondial Relay is indeed made in shops that act as a relay point for their company and is therefore not a home delivery. Next time, opt for a GLS delivery, and they'll deliver to the place of your choice. Happy holidays, The Précision Ski team
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Muriel F.
Rating: 1 out of 5
following a purchase from 29/11/2022
Order placed almost 1 MONTH ago!! and still no parcel on December 18th! Scandalous, I've been to 3 storage locations, no one has picked up my parcel!! handicapped, I had opted for home delivery... I'm disgusted... lamentable!
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Response from Precision Ski
Hello Muriel, We're very sorry to hear about your terrible experience. We made the necessary arrangements with the carrier, but they were unable to deliver your package as planned. Unfortunately, we are as dependent on the efficiency of carriers as you are, especially during the holiday season. We understand your cancellation and have refunded the full amount of your order. Once again, we apologize for the inconvenience. Happy holidays, The Précision Ski team
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Philippe F.
Rating: 3 out of 5
following a purchase from 16/12/2022
Impossible to enter the promo code. Too bad I lost 40 euros
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Response from Precision Ski
Hello Philippe, Thank you for your feedback. We are sincerely sorry for this incident, do not hesitate to contact our customer service for this type of problem, it can be resolved very quickly. Have a nice day,
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CLAIRE P.
Rating: 1 out of 5
following a purchase from 14/12/2022
I did not receive my order and I have no news!
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Response from Precision Ski
Hello Claire, Thank you for your feedback. We're very sorry for the delay in delivery, but during the festive season it's difficult for carriers to meet their deadlines. We were able to send your product by express delivery so that you could receive it before Christmas, and we hope that the order is to your satisfaction. Best wishes for the festive season,
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Sebastien D.
Rating: 3 out of 5
following a purchase from 26/11/2022
Ordered size probably no longer available and sent the next size down. Too small, and no gift to give on the big day. But very correct and efficient after-sales service, easy contact, quick return and refund.
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Response from Precision Ski
Hello Sébastien, Thank you for your feedback. We are sorry for the inconvenience, there was a miscommunication with the brand and a size exchange was made following labeling, we understand your disappointment. Nevertheless, we thank you for your kind words about customer service, we strive every day to bring you satisfaction. Happy holidays, The Précision Ski team
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