The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
Hello Laurent, Thank you for your feedback. We are sincerely sorry for this oversight, you can contact customer service, it will be a pleasure to help you. Happy holidays, The Précision Ski team
S
sébastien R.
Rating: 3 out of 5
following a purchase from 25/11/2022
I did not receive an email indicating that the order had been confirmed.
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Response from Precision Ski
Hello Sébastien, Thank you for your feedback! On our side, two e-mails went out for you, a payment confirmation e-mail on 25/11 and a shipment e-mail on 28/11, perhaps they slipped into spam. We're sorry for the inconvenience, but we hope you were completely satisfied with your order. Have a nice day and see you soon, The Précision Ski team
M
Marc F.
Rating: 1 out of 5
following a purchase from 10/09/2022
Delivered 7 days late.
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Response from Precision Ski
Hello Marc, We are very sorry for this inconvenience with the transport company. Unfortunately, this type of incident is totally beyond our control and we find it very difficult to remedy. We apologize for the inconvenience and hope you were satisfied with your order. Have a nice day, The Précision Ski team
M
Martin W.
Rating: 3 out of 5
following a purchase from 08/09/2022
The advertised delivery time is not met, which is a shame, especially if the outing is organized.
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Response from Precision Ski
Hello Martin, We're really sorry about this delivery problem, unfortunately it's totally beyond our control. We hope your next order will bring you complete satisfaction. See you soon, The Précision Ski team
A
Arturo R.
Rating: 3 out of 5
following a purchase from 26/08/2022
The width of the ski holster is too narrow, making it very difficult to close where it meets the bindings. The service from Precision Ski is fantastic.
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Response from Precision Ski
Hello Arturo, We are sorry for the small inconvenience regarding the case, if you need it you can send us a return without any problem. Thank you for your comment about our service, it is a pleasure to help you. We hope your next order will be to your satisfaction. See you soon, The Precision Ski Team
M
Mathieu L.
Rating: 3 out of 5
following a purchase from 11/07/2022
Inconvenient site Delivery and order tracking ok
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Response from Precision Ski
Hello Mathieu, Thank you for your comment. We are sorry that our site did not live up to your expectations, however we are happy to see that the rest of your order went well. See you soon, The Précision Ski team
B
Benjamin L.
Rating: 1 out of 5
following a purchase from 23/06/2022
I never received my order! I would like a refund please Thank you for your quick reply please.
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Response from Precision Ski
Hello, We are very sorry for this bad experience. As mentioned in our exchanges, we have just opened a dispute with the carrier to understand what happened and then proceed with the refund. This will be done quickly, we just need to find a solution with the carrier. Have a nice day and see you soon, The Précision Ski Team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/02/2022
I placed an order on February 21st and after sending over 20 emails and calling the store and shipping company several times, I still haven't received my product. It was supposed to arrive in 3 days, and I even paid more to have it delivered faster, but no one is taking care of it and I only get "generic answers" like "you will receive it shortly". Very bad service, very amateurish store, don't buy there. I'm still waiting and I can't get my products at all. I have never seen such bad service. Tommy - Barcelona
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Response from Precision Ski
Hello Tommy, Thank you for your feedback. We are sincerely sorry for the long delay in delivery and apologize for the inconvenience. Following your various exchanges and despite our numerous reminders, our carrier is still investigating your package. We assure you that our customer service department is looking into your matter and will get back to you with a solution as soon as possible. However, please note that the shipment selected was not express, so please allow 3 to 5 working days for delivery. Once again, we apologize for the inconvenience and hope that your next delivery will be to your complete satisfaction. See you soon, The Précision Ski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/02/2022
Ski bag designed for 1 pair of skis and can be used for q one ski
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Response from Precision Ski
Hello Didier, You have placed an order for the SKICASE ECO XC JUNIOR which is suitable for children's Nordic skis up to 170 cm. If you wish to make a return, please contact customer service or generate a return label via our online procedure. See you soon, The Precision Ski Team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/02/2022
the delivery was super fast. as i bought in italy on saturday, on wednesday i already had the parcel. The part I don't like very much is the choice of size. after entering all my son's measurements, they recommended a size S. I bought an L because a friend of mine bought it for her daughter and she told me it fit well. well, the L is right, if I had trusted the site, I would have had problems. Also, I noticed an imperfection in one seam, having paid over 400 for it, I expected it to be perfect. For the rest, communication and shipping remains a very serious company, (I recommend it) I hope that my comment can help to improve this imperfection in the service.
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Response from Precision Ski
Hello Frederica, Thank you for your feedback. You can contact our customer service for the sewing problem in order to open an after-sales procedure with the brand. Regarding sizing, we offer a sizing guide that is provided directly by the brand, so we will pass on the information. See you soon, The Precision Ski team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 20/01/2022
Didn't deliver on time
Response from Precision Ski
Hello John, You placed an order on 20/01 and your order was shipped on 21/01. We are sorry that the delivery took so long, but this is beyond our control. Shipments to the UK may be delayed due to Brexit and we are doing our best to speed up delivery. We hope you are happy with your order, See you soon, The Precision Ski Team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/02/2022
Package tracking, package in good condition, care instructions inside. As there is no possibility of an exchange, I have to send the parcel back, request a refund and order again.
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Response from Precision Ski
Hello Isabelle, We are sorry to hear that your order did not bring you complete satisfaction. In accordance with our general terms and conditions of sale, we offer a refund following an order. You contacted our customer service department on 09/02 and we hope we have met your expectations. See you soon, The Precision Ski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/01/2022
2 days of skiing and disjointed ( under the fly ) obliged to run in the station sought wire
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Response from Precision Ski
Hello Céline, We're sorry to hear that. Following your email exchanges with customer service, we have proceeded with the refund of one of the 2 pants ordered. For the sewing problem, we invite you to send us photos of the product in order to launch an after-sales procedure with the brand. See you soon, The Precision Ski team.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/02/2022
I did receive Rossignol mittens, but they were not the model I had ordered.
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Response from Precision Ski
Hello Céline, We're very sorry about this error. We could not find any e-mail from you. Please contact customer service for a return and refund. See you soon, The Precision Ski team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 22/01/2022
Wrong Size Delivered
Response from Precision Ski
Hello Carla, We are sorry that your order did not bring you complete satisfaction. We never received an email from you regarding your order. You had ordered ski trousers size L, is this the size you received? We invite you to contact our customer service in order to return the product if you wish a refund. See you soon, Precision Ski
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/01/2022
Return with mondial relay complicated to get the label
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Response from Precision Ski
Hello Nicole, On our website, the returns procedure indicates each step to return your parcel. By clicking on the Mondial Relay link, you'll be asked to fill in a few details to facilitate the return. We are sorry if this experience has not been satisfactory. Please do not hesitate to contact our customer service department for further information. The Precision Ski team.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/12/2021
calamitous delivery
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Response from Precision Ski
Hello Anatole, Thank you for your feedback. We are very sorry for the delay in delivery. We can confirm that our customer service department has refunded the shipping costs. Sincerely, The Precision Ski Team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/12/2021
I placed a simple order for a hat with three pom-poms and only received one hat and one pom-pom.
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Response from Precision Ski
Hello, We're sorry to hear that your order did not meet with your complete satisfaction. Our customer service department sent two pom-poms on 20/12/21. This was an error on the part of the brand, which had not supplied the complete product. We apologize once again. See you soon, The Precision Ski team.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/12/2021
I had to return a product due to a size error, unfortunately this cannot be done, you have to order a new one and wait for the old one to be returned and the charges paid by the customer.
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Response from Precision Ski
Hello Carlos, We're sorry to hear that your order did not give you complete satisfaction. On our site, it is clearly specified that we proceed to refunds, for that you just have to return the parcel to us using a pre-paid and pre-filled return label. The entire returns procedure has been sent to you by e-mail via our customer service department. See you soon, The Precision Ski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/12/2021
I left for skiing without having received my order even though I paid extra for delivery. I will see the quality of the item when I get home.
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Response from Precision Ski
Hello, Thank you for your feedback. We are sorry that your delivery did not bring you complete satisfaction. As far as we are concerned, your order left on Friday 17/12 for a 24h delivery, i.e. on Monday 20/12 at a relay point. Unfortunately, the carrier did not present it until the following day, for no apparent reason. We understand your disappointment at this delay, but we are dependent on our carriers in such cases. I hope that once you've received your order, you'll be completely satisfied. See you soon, The Précision Ski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/11/2021
I'm very disappointed with this order. I paid for a rather expensive item and I received a sweater that I had ordered in size 40 when it was delivered in size 38, and the sweater is so itchy that I itch every time I wear it!
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Response from Precision Ski
Hello, Thank you for your review, we're sorry to hear you had such a frustrating experience. Lutha is a Finnish brand that uses Finnish cutters. A 38 Fin corresponds to a 40 FR. We take back and refund all items in their original packaging if they have not been worn. We hope your next order will be 100% satisfactory. We look forward to seeing you on Precision Ski. The Precision Ski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/11/2021
I ordered ski pants in size XS and received a 46! I returned the pants and I had to pay for them... it's unacceptable... moreover, they don't exchange products. Not very satisfied.
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Response from Precision Ski
Thank you for your review, all feedback is important to us and we are sorry to hear that you had such a frustrating experience. We apologize for the size error. Your shopping cart contained several items and we have refunded the pants but not the original shipping cost. For the return, did you use the right return form? Sincerely
A
Acquirente verificato
Rating: 3 out of 5
following a purchase from 14/11/2021
On www.precisionsky.it it was advertised free shipping, but I was actually charged over 10 for shipping, even though I chose the item and completed the purchase always on the Italian site. You are not fair to the customer! I was satisfied with the product received.
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Response from Precision Ski
Hello, We offer free delivery for pickup at our store in Montmélian in Savoy. We are glad that your order has brought you complete satisfaction. See you soon, The team at Precision Ski
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/10/2021
I have returned my order for a refund
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Response from Precision Ski
Hello, Thank you for your feedback. I am sorry that the delivery of your order did not bring you complete satisfaction due to the delay of our carrier. I see on the tracking that the dispute was closed quickly with the refund of your entire order and shipping costs. I hope your next order will satisfy you. See you soon, The Précision Ski team
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 02/09/2021
I was supposed to receive it on Friday and it arrived on Tuesday and other than that it was fine but I didn't know why I paid express shipping.
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Response from Precision Ski
Hello, Thank you very much for taking the time to share your experience with us. We are sorry for the inconvenience. We look forward to seeing you on Precisionski.es. Have a nice day, The Precisionski Team,
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 25/05/2021
Wrong item description, therefore wrong order No German address - unfortunately I do not understand French
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Response from Precision Ski
Hello, First of all, thank you for ordering from Precisionski.de. We apologize for the inconvenience. Have you tried to contact us regarding the problem with the product model? You can also contact us via customer support: [email protected] We will be happy to discuss with you the various issues you have encountered. Have a great day, The Precisionski Team,
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/02/2021
I had to travel to another town to pick up my parcel, even though I had requested delivery to a relay station near my home.
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Response from Precision Ski
Hello, Thank you for sharing your experience. We are very sorry for the inconvenience. Given the current conditions, some collection points are overloaded and our partners have no choice but to deliver the parcel to the nearest available collection point. We will of course pass on the information to the carrier in order to improve the service. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/02/2021
I have no complaints about the product, which is in order. On the other hand, I paid almost 6 euros for express delivery (max 72h), and I didn't receive my article until more than a week after it had been dispatched. I contacted precisionski to explain my dissatisfaction and never got a reply. Admittedly, the parcel was delayed due to bad weather, but a reply from them would not have been out of place.
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Response from Precision Ski
Hello, Thank you for your feedback. However, we would like to add some information to your comment. You sent us a message on 11/02 at 9:20 am, our advisor replied at 10:46 am with the following message: Hello Catheline, Thank you for contacting us. We are very sorry for the inconvenience. We have launched an inquiry with the carrier to find out where the parcel is at the moment. My interlocutor told me it was on its way but could not guarantee a delivery date. I'll keep an eye on it. Sincerely," Behind we launched the procedure with Dpd. Dpd is not an express service at all, you could have taken Chronopost which is the same price and delivers in 24h. We are sincerely sorry for the delay in your parcel, due to bad weather according to the tracking system, but we did reply to your message 1h30 after receiving it, perhaps it's in your spam folder? We wish you all the best.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/01/2021
I ordered a balaclava for 40 and selected fast delivery (24h delivery in Europe, 25!) to have it delivered to Switzerland because I needed it at all costs 2 weeks later, but in the end it arrived 3 weeks after the email telling me it would arrive at its destination within 24h. All this plus 30 administrative fees for customs clearance. I had also contacted the after-sales service to be told that the necessary steps would be taken to release the parcel, but nothing changed after several exchanges. Avoid ordering if you don't want to pay double for the item in unnecessary costs!
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Response from Precision Ski
Hello, As exchanged by email, your parcel suffered a complicated routing, with a consequent delay. We have fully refunded the shipping costs. The various taxes you have paid are indicated at the time of your purchase. Deliveries to Switzerland are subject to customs charges which may vary. Please bear in mind that you are buying the product tax-free and not inclusive of VAT. We apologize again, however we deplore your attitude not to exchange with our support service and you hasten to put bad marks on our company in various places. We wish you all the best.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/02/2021
Product delivered does not correspond to the one ordered. Had to return it, no more sizes available. 5 days lost?
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Response from Precision Ski
Hello, As explained by email, we are sincerely sorry, there was an internal error with the store where the product was on sale. We have generated a return slip to return the product. Again, our apologies for the inconvenience. Thank you for your understanding.
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 27/01/2021
Size
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Response from Precision Ski
Hello, Thank you very much for coming back. We sincerely apologize for the inconvenience. The purpose of this note is to rate the service provided by Precision Ski and not the product itself. You must have also received a link to leave a review of the product. Have a great day, The Precision Ski Team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 21/01/2021
Haven't received it on time. Paid £155 to DPD (Customs) to deliver it to my house The package was completely damaged and was open Items was outside of their boxes Boots has some scratches on it
Response from Precision Ski
Hello, The £ 155 you paid is the VAT your country has been collecting since going through Brexit. You bought the products without VAT, excluding tax, it is normal that you have to pay VAT. This is stated everywhere on our site. Regarding the damaged package, you should have refused it on delivery. We are sorry for the inconvenience caused and can offer you a discount for the inconvenience. Thank you.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/01/2021
Good site navigation and customer service
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Response from Precision Ski
Hello, We're delighted that you liked the site's interface. Thank you very much and we look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/01/2021
The site is well designed, but the order form does not include the model year of the ski, which can lead to a mistake in the mileage. This is what happened to me, I wanted the 2021 version of the ski and I got the 2020 version. Immediately after payment I had a doubt, I immediately chatted with the sales department but it was impossible to go back on the order, the skis were shipped under the pretext that the discount was important, too bad. I wasn't attentive enough, I made a mistake, and I wasn't given a second chance after only a few minutes.... .a sale is a sale...
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are very sorry for the inconvenience. Normally all our products must have the reference season. We will pass on the information so that vigilance is even more important. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/01/2021
Explicit site but you do not take into account the customer's request you are there to sell !!!!
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Response from Precision Ski
Hello, Thank you very much for your feedback. We apologize for the inconvenience. If you have any questions, please contact our customer support team at [email protected]. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/01/2021
Site a little more expensive than others
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Response from Precision Ski
Hello, Thank you for taking the time to share your experience with Précisionski.fr. The prices on the site are the brand's recommended prices. We are not more expensive than these recommended prices. We look forward to seeing you again on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
Fast delivery good product however it had leaked reception and soaked the box .
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are sincerely sorry for the inconvenience. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
Hello, I have put this rating, for now it is not in relation to precision ski, precisely, but the problem is that when we received the package, the contents were not what we ordered. Instead of receiving the jacket we wanted, we received a magic children's tablet. Of course, I immediately notified your customer service department, made a complaint to mondiales relais, and am now waiting to hear back from customer service.
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Response from Precision Ski
Hello, Thank you for your feedback, you are in contact with our customer service. Unfortunately this notice comes on Precisionski's account and not the carrier.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/11/2020
Too bad I didn't receive a message that my package had arrived. Otherwise perfect delivery.
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Response from Precision Ski
Hello Guillaume, Thank you for your feedback. We apologize for any inconvenience. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/11/2020
I followed the size guide but it's way too big I think there's an inconsistency.
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Response from Precision Ski
Hello Thierry, Thank you for taking the time to share your feedback. Our apologies again :) See you soon, The Precisionski team
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