The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
The site is quite well done overall. I think it just lacks a bit of visibility to navigate on it.
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Response from Precision Ski
Hi Sandrine, We have taken note of your feedback. Thank you very much :) See you soon, The Precisionski team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 21/09/2020
I had a very bad experience with the service after my purchase. Although the price in the UK site is in GBP the store charges in EUR, I paid through PayPal a higher price than the price I was quoted, even the invoice from the store came different versus the price I paid. I raised my issue and the response I got from the store was that the transaction for them was ok that the problem was on me and I need to find a solution with PayPal. PayPal did nothing to help. With this type of situation you realise that for this store the costumer does not care for them. I even offered a different way of payment to get my refund and never received any response. They simply do not care, at the end they got the money no matter if the costumer was not satisfied with the transaction. Product is fine, very disappointing with this purchase due to costumer service.
Response from Precision Ski
Good evening, Are you serious? Everything was done according to the rules, you were told 5 times that the interchange rate is not managed, it is Paypal. When you paid you had the amount posted by paypal, you could decline or cancel. Everything is correct, you have been granted a refund, pay directly in cb, but no response since sending the payment link. I can still post the link, but be honest we sell Canada Goose in the UK every day, never had a problem!
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/09/2020
Impossibility to order on the site with a delivery address different from the billing address (gift). The possibility is theoretically offered, but the site refuses to take the information into account.
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Response from Precision Ski
Hello, Thank you for your feedback. As mentioned during our support discussions, we were unable to postpone the problem. We apologize again for the inconvenience.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/09/2020
On your site' the photo of the down jacket I bought and returned shows the inner side of the garment not very "pro"
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Response from Precision Ski
Hello, We are sorry but the product is conform. It's a reversible jacket, Superdry's flagship product. The product is either camo or black. So there is no interior more than another, you wear it either in Black or Camo.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/08/2020
the product was delivered very quickly but not to the requested address i was not offered any other delivery alternative
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Response from Precision Ski
Hello Luis, Thank you for taking the time to write your feedback. We apologize for the inconvenience, and will pass on the problem to the carrier. See you soon, The Precisionski team
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 26/08/2020
I give it 3 stars because one of the 2 skis came with 2 marks (scratched) otherwise all correct.
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Response from Precision Ski
Hello Beverly, Thank you for these comments. Our apologies again for this problem. See you soon, Precisionski Team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/08/2020
the item received is not what was ordered
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Response from Precision Ski
Hello Céline, Thank you for taking the time to write your feedback. We apologize for the inconvenience. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/08/2020
I received the right model but not the right size. The mistake is human. I'm waiting for my refund.
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Response from Precision Ski
Hello Hacem, Thank you for taking the time to write your experience. We apologize for the inconvenience. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/07/2020
the delivery man took the liberty of giving our parcel to a neighbor without asking us. We had to investigate to find out where it was and we didn't want a neighbor to receive our parcel. This practice needs to be improved, otherwise we won't be using this site again.
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Response from Precision Ski
Hello, Thank you for your feedback, we have reported the problem to DPD. Please note that you also have Chronopost as a choice of carrier with delivery before 1pm in a relay for less than 6. Since Covid, many drivers have changed their delivery methods, which is why we recommend relay delivery as much as possible, as home deliveries can be complicated. We apologize once again for any inconvenience caused. Thank you again.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/06/2020
Parcel lost... after substantial shipping costs... no commercial gesture... new parcel returned after 3 weeks of complaints... disappointed...
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Response from Precision Ski
Hello, We're sorry about the problem with your parcel, but it's still a bad note. Your parcel was lost by Chronopost. However, since Covid, we have very precise procedures for this kind of case, which require us to open a whole series of procedures with the carriers. Your parcel was returned after confirmation by Chronopost of the loss of the parcel, but in this complicated period, it was difficult for us to return the parcel before a firm return from Chronopost because for several months this has been regular, we immediately send a product, the parcel is found, and the customer ends up with 2 orders. We will refund the shipping costs to make up for this. Our apologies.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/05/2020
On the product nickel. But tell me once I've ordered We're moving and it'll be 8 days before I can pay for delivery in 24 hours.
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Response from Precision Ski
Hello, We're sorry for the inconvenience, but the message was permanently displayed on the home page, and also at the top of the site on all pages, as well as in a popup window on the home page and when choosing a payment method. However, we could see that you didn't read the content of these alerts, as you clicked right away to close the windows, according to our statistics. You could have asked for the order to be cancelled or for compensation for the shipping costs, and we can understand why you didn't see the alert message for 20 days... But by immediately giving a bad mark, it's not a very constructive approach in our opinion. Thank you very much.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/05/2020
Delivery time of more than a week whereas the parcel was supposed to arrive within 3 days... A pity because the product meets my expectations.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
Fine
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Response from Precision Ski
Hello Maguelone, Thank you for your opinion :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/04/2020
Order arrived quickly. Concerning the site, a more objective description of the products would be a plus. Otherwise not much to say
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Response from Precision Ski
Hello Florian, We have taken note of your feedback. Thank you for choosing Precisionski.com :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/04/2020
A major delivery problem, so I was a little disappointed. Not with the product, nor with the speed and security of the packaging and delivery, but with the contents, which were not sufficiently checked.
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Response from Precision Ski
Hello Nathalie, Thank you for taking the time to write your feedback. Once again, we apologize for the size error on the product sheet, which we have modified. We hope to see you again on Precisionski.fr :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/03/2020
Fast through these difficult times
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Response from Precision Ski
Hi Eric, Thanks for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/02/2020
....
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Response from Precision Ski
Hello, what's the problem?
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/02/2020
Very fast delivery and attractive price, but the helmet delivered was damaged. Shame, I had to return the order
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Response from Precision Ski
Hello Sébastien, Thank you for taking the time to write your feedback. We apologize again for the inconvenience. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/01/2020
Very bad! To be avoided: offers payment by instalments in 3/4 x with Cetelem and I was charged 5 administration fees!!!! The sales department told me I'd looked at it wrong at the time of ordering!!! Anti-commercial! To be avoided!
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/01/2020
Unfortunately the product was not sent to the location I had chosen.
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Response from Precision Ski
Hello, We're sorry, the message from chronopost is the refusal of the relay, this can sometimes happen when a relay is saturated. Here is the official message: Reason: Relay refused Comment: Collection point initially chosen unavailable. New address communicated (by email or SMS) as soon as the parcel is available. Our apologies again.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 03/02/2020
8 days have passed since my order was shipped, yet i didn't receive my order even though i have paid for 72 hours delivery max. The phone number for english customer support didn't work, the email from Precision Ski didn't include the tracking number, had to figure it out myself from the url of the shipping link, in order to get estimated delivery info from a robot. Very bad international delivery experience, the refund of the shipping fee would be a gesture of common sense in this case. Also, DPD courier, partners of Precision Ski for delivery, should be cut off and replaced by a quality courier.
Response from Precision Ski
Hello There is no time limit for Romania. The announced time is on average 72 hours. Here is what is written for the area of ??your country: Your package delivered within 2 to 5 days. (delay not guaranteed) Here is the link in the email sent: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XJ009574681JF&langue=en The package left Tuesday, Friday it was already in your country, the problem then comes from the Romanian provider in your country who tried to contact you for several days to deliver the package, but each time we did not response to emails or calls: Evidence sent by Chronopost France. Consult the follow-up here: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XJ009574681JF&langue=en You have all the stages of your package, we sent the helmet the same day. We have no Romanian calls during the period indicated, we receive more than 100 calls per day, we never have a problem. We searched for this email on our support or even from your account: [email protected] No trace of sending email, while if you send an email from the site, this is traceable and archived, there there is no laugh, and nothing on our support either. Your return is still strange, we guarantee no deadlines for Romania, no trace of your calls, your emails, and a proper follow-up which indicates the opposite of your experience, very strange isn't it?
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/01/2020
I am not satisfied because I ordered size 38 shoes. I received shoes where it is noted size 40,5 on the box and in the shoes whereas they cut for an incomprehensible 38. Explanation of the site no only answer if you are not satisfied return the shoes....
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Response from Precision Ski
Hello, We don't understand the problem. You ordered a size 38, and there was a 38 in the original box? There is no real problem, it happens regularly that brands like New Balance make a mistake on the external and internal labeling, however the product in the box corresponds to the product ordered. After checking, the response from our customer service department was not correct. But we just checked with the person who answered you, she did not understand the real problem of what I read, that's why the person proposed you to return the product. New Balance had a whole series with an error of printing of size on the boxes and labels of the shoe, but in no case a counterfeit or other. We have 46 stores, 5 websites, a French company based in Savoie for 21 years, we could never afford to sell counterfeits. We work directly with the brands, without intermediaries, and this is certainly the case with New Balance. The problem was reported to New Balance several months ago, and as I told you, the shoes are indeed the size ordered, the 13-digit bar code is for us the exact reference and not the labels. Sorry that the exchange did not go well with the advisor.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/01/2020
Very expensive products overall - think about looking at the CO competition before you could save at least 10 or even more with delivery charges.
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Response from Precision Ski
Hello Dana, Thank you for choosing Precisionski.com :) We look forward to hearing from you. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/01/2020
Very practical
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Response from Precision Ski
Good evening, Are you sure of your rating of 1 out of 5 in relation to your comment? Thank you.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/12/2019
no opinion.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/01/2020
You work with DPD, and they charged me CHF 65.00 for Swiss VAT, so you can imagine that the total cost of the ski suit I bought on your site was expensive. As a result, I won't be buying anything from you again.
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Response from Precision Ski
Hello, As indicated in the terms and conditions, you buy the products without tax and not with VAT, so 20% less. Please note that customs duties and taxes may be added by export carriers.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/01/2020
Thanks Ras
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Response from Precision Ski
Hello Jean-Louis, Thank you very much for your comment :) Are you sure of your rating of 3 out of 5 in relation to your comment? See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/01/2020
I had made a mistake on my email address so no follow up, customer service solved my problem but the way they spoke to me was really not cordial at all. I was really answered as if I were a moron ... a bit disappointed.
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 28/12/2019
Promised 2-3 day delivery paid 12euro,took a week and at tho moment precision ski are refusing to refund me the delivery charge as they say they got to try and get it off the courier dpd,i said thats not my problem im dealing with you.I received no reply to this email.
Response from Precision Ski
Hello, You ordered New Years Eve. It was indicated in 3 different places that all orders with DPD would not leave before January 02, which is a Thursday, so the package arrived 3 working days after. In addition, we indicate a recommended period for DPD without guarantee, to have a guaranteed period you must take Chronopost which offers 24h Express.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/12/2019
Not happy at all! Parcel delivered to another relay located 2.5 km from my home.
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Response from Precision Ski
Hello, We are sorry for the change of relay at 2.5km... The initial relay was closed for 48 hours, which forced Chronopost to deliver to another relay. The score of 1 is very harsh on the other hand.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/12/2019
Very satisfied with the experience, except that the product was too small. It said it would fit an 11-12 year old boy, but the size was too small (140-146 cm as indicated on the label) for my son (151 cm).
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Response from Precision Ski
Hello Nicole, Thank you for your feedback. On the product sheet it says 10-12 years, it's better to take the next size up if your son is 151cm tall. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/12/2019
Order received incomplete and waxing iron broken!
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Response from Precision Ski
Hello Ludovic, We apologize again for the inconvenience. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/12/2019
No professionalism in terms of delivery
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Response from Precision Ski
Hello, we're sorry you've had problems. When you placed your order, it was indicated that some relays are currently overloaded and are refusing parcels, which was the case with your order, theTabac Relais refused the parcel. The next day the parcel was available elsewhere, thank you for your understanding.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/12/2019
Deplorable after-sales service, the so-called "manager" insolent on the phone, no gesture made even for 8! Site to avoid !!! Don't buy, you get the same prices elsewhere !!!
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Response from Precision Ski
Hello, As we explained to you, we did not reimburse you for the delivery because the deliveryman delivered at 1:07 pm: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XU495628050FR&langue=fr We also pay the carrier, it's not free and for 7 minutes after 1 pm, you don't want to take a little consideration during the holiday season it's a shame. Your criticisms are not constructive, you're spreading a very negative image of our site on various websites, it's a bit abusive. What's more, we haven't been insolent towards you, unlike the insults we've had to accept...
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/12/2019
Too many e-mails.
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Response from Precision Ski
Hello Thibaut, We apologize for the inconvenience. Hope to see you again on Precisionski.fr :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2019
Unfortunately, once I'd placed my order, I found the same item cheaper and with free delivery on another French Sitte... I "played" the game by not ordering on the other site and getting my money back by returning to Precisionski, but I was obviously disappointed financially speaking...
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/11/2019
When I came to collect my parcel, my name did not appear anywhere on the delivery note, which made it difficult to find it.
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Response from Precision Ski
Good evening, Thank you for your feedback. We have also just noticed that your first and last name are missing from the parcel. We have escalated the problem and thank you again for reporting it to us. We apologize for the inconvenience.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2019
Hello: I'm a bit disappointed because I thought I had ordered a gift pack which I didn't receive. On the other hand, I have nothing to say about the site and the delivery of the order. Sincerely TM
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Response from Precision Ski
Good evening, We would like to apologize for the inconvenience, after checking, our team forgot the gift wrap. We have just refunded the 2.99. Thank you for your understanding.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2019
nothing to say to the contrary
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Response from Precision Ski
Hello Jean, Thank you for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2019
contact télé. sympa mais quand même deux erreurs sur une commande de deux articles
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Response from Precision Ski
Hello, Thank you for your feedback, however there was only one error on the 4 items and not two. As explained on the phone, there was a labelling error between Rossignol and our logistics. It seems to me that we have found a solution to your problem? Yours faithfully
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