Customer reviews of Precision Ski

Hello, thank you for your feedback. We don't really understand the complicated ordering process you mentioned. According to the information recorded when you placed your order, the product was not added to your basket, which is why it is not in the order summary. During the ordering process, which is the same for all sites, you have the option of unfolding your basket at each stage, and the basket is displayed again before you tick the general terms and conditions. Products do not disappear from a shopping cart, even if a customer orders the same product at the same time and we run out of quantities, a message on a red background warns you and blocks the order, asking you to remove it from the cart to avoid any misunderstanding. I hope I've been able to answer your questions. Thank you for your interest.

Hello Charlotte, Thank you for your review :) What is the problem with your note? See you soon, The Precisionski team

Hello, We have the delivery made, a signed slip, difficult for us to do anything. Parcel tracking: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XJ277254090JF&langue=en You have been asked for a certificate of non detention, so far nothing received.

Hello Titouan, You have a period of 30 days from receipt of your products to exercise your right of withdrawal, without having to justify your reasons or pay a penalty. From France, return postage is free. See you soon, The Precisionski team

Good evening, isn't 1/5 for late delivery a bit harsh? When we look at the tracking of your order, the order left the same day, we see that there was a packaging problem during transport on Monday evening, however it was available from Wednesday in the relay point. It's true that Chronopost didn't respect the 24-hour time limit, so the delivery time was extended to 48 hours. However, you collected your parcel on Friday, even though it had been there for 3 days. Another problem for us was the fact that a false cell phone number was included: 0600000000. How to manage your delivery knowing that all tracking is managed via sms ???? However, despite the very harsh rating for a parcel received in 48 hours instead of 24, you were warned at every stage: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XT077338214FR&langue=fr When there's a delay like this, we always agree to reimburse the shipping costs to our customers, even if we're talking about 5 shipping costs, we're always happy to do so, but starting a discussion by putting a rating at 1, it's difficult for us to make a gesture afterwards.

Hello Christophe, Thank you for taking the time to express your opinion. See you soon, The Precisionski team

Hello, we don't really understand your opinion. You ordered by requesting delivery to this relay point: CARREFOUR CONTACT 32 Place de la Mairie 05120 l'argentière-la-bessée France The parcel has been in this relay point since February 21, the day after you placed your order. It's hard to understand this notice, it's indicated on your own invoice, it's your choice which has been made: Track your parcel here: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XT041238483FR&language=en_FR From the outset everything has been in order, thank you for sending us a little more information because no matter how hard we look, we don't understand. Above all, no complaint on our support, no email, nothing from you.

Hello, We're sorry for the delivery problem you encountered. We hope to see you again on Precisionski.fr :) See you soon, The Precisionski team

Hello, if the relay point you have selected is closed at the time of delivery, the parcel is automatically delivered to a nearby relay. In this case, you will be notified by email and SMS of the relay change. We apologize for any inconvenience caused. See you soon, The Precisionski team

Hello, Thank you for your feedback. We acknowledge the delivery problem, of course we take it for us since we offer DPD, so it's up to us to manage the problems. However, as a reminder, when you ordered on December 3rd at 8pm, we clearly indicated on the product sheets and the carrier summary that Chronopost and DPD did not collect parcels on the 30th, 31st, 01st and 02nd. This was the case for all sites, even the big AMAZON. Your parcel then left on the 04 and took 5 days instead of 48 hours. Yes, the whole western part of France was saturated, whether with TNT, Colissimo, DPD etc... The sorting centers in Bordeaux took a week to bring the flow of parcels up to date, a problem caused by the huge influx at Christmas, but also by Cdiscount's logistics base in your region. Not to mention the millions of parcels returned after Christmas. We're sorry, these are the times of year when there are major delivery problems every year, that's 2 times a year, too bad you can't take a little more into consideration the progress of your order, no feedback on your product, experience on the site etc.... 98% of our orders are delivered in 24/48h all year round except on Black Friday and the week of Christmas and New Year's Day.

Hello, Thank you for your feedback. What problem did you encounter? See you soon, The Precisionski team

Hello, Your message is very strange, you ordered from us on Saturday 01/12/2018, your package was collected from a relay point on 07/12. Here is your tracking: http://www.dpd.fr/trace/250274801022670 You picked up the package with proof of signature and delivery here: SUPER U - P54653 LES AUBEPINS 18410 ARGENT SUR SAULDRE We then generated a return slip following the color error, pink and black instead of pink and white. To date, the tracking of the return parcel has never been sent back by you: https://www.laposte.fr/particulier/outils/suivre-vos-envois?code=8R30563872226 We have sent you two automatic reminder emails to send the product back to us. We have no problem refunding you, but the product must be returned with the free voucher, which has not been done!

Hello, Could you please tell us what went wrong with your order. I have just looked, we have no complaint, your package was available in the relay you had chosen in 48 hours, tracked here: http://www.dpd.fr/trace/250274801021889 The package remained 8 days before you came to pick it up. Behind no request for return, we do not understand what happened in view of your comment. Thank you very much.

Hello, We don't really understand your message. The product was packaged either in a cardboard box or in a shipping envelope. Products are not always wrapped in plastic, we have 110 stores, and like any product in a store, there is no packaging on it. Moreover, the brand in question does not wrap its products. If you would like a return, please do not hesitate to contact us again. Thank you very much.

Hello, Thank you for your feedback. Indeed, the amount of your order is quite debatable to get the free shipping. We decided to stop offering free shipping a few weeks ago, as the cost of transport rose by 7% this summer, which has a major impact on the profitability of an e-commerce business. However, we're still offering free returns, as well as a 5% discount on your first order of 20.99 euros. If you'd had free shipping, you'd have received a discount of 4.90, but in this case you got a discount of 20.99. Weighing up the pros and cons, today you've won on your order thanks to the 5% discount. See you soon, the Precisionski team.

Hello, Thank you for your purchase and your feedback. We take note of your opinion and are sorry to read that your experience with DPD did not go as planned. Our customer service is available to resolve any delivery problems. See you soon, The Precisionski team

Hello, We have checked the information on the site, there was an error on your part when creating your account, the information entered is: Agn LAMA I invite you to change them in your customer area. Thank you. The Precisionski team.

Hello, We're sorry for the erroneous description, but we've taken what the manufacturers have given us. We will modify it, and send the problem to the brand. Thank you for your understanding.

Hello, We do not understand your message, we sent 4 emails: Payment accepted, order sent to the store, order delivered to the store, all in 48 hours. We even sent two reminders to tell you that the package had been delivered to the store. Have you checked your spam? The credit note has nothing to do with it, you encountered a problem in a store, exceptionally we accepted the credit note via our site which is a different company, moreover on the phone as soon as we spoke to you we immediately validated this credit note. It's a harsh note, because I can provide you with all the proof on the emails sent with the dates so that you can check.

Hello Once again our apologies for the error in sending the bag size. Is there anything we can do for you?

Hello, We apologize for the size error. Would you like to exchange the product for the correct size?

Hello, Our apologies for the delay, according to the tracking the initial relay closed several days, hence the impossibility a priori to deliver in 24h relay. We're also sorry about the condition of the parcel. Did you make any reservations when you picked it up?

Good evening, The return form has already been sent by colissimo twice: 2018-01-10 09:27:57 Check your spam, it may be that the mail from the Post Office is in there. The right product has already been sent back, and you even received it, all in 48h, I don't think there is radio silence on our part.

Hello. First of all, please accept our apologies for the problem we encountered with your order. Unfortunately, we are unable to provide you with a precise and detailed answer concerning the problem encountered with your delivery, as the problem lies with the transport company. Indeed, you placed your order on Saturday, November 18th. Your order was processed and handed over to the carrier on Monday 20/11. Due to the delay in delivery, and in the interests of customer service, we have decided to refund your money, as we unfortunately no longer have any stock of this item. A procedure has been initiated with the transport company to ascertain the reasons for this delivery failure. Every day, we ship around a hundred parcels worldwide, including twenty to Switzerland. Your parcel has since been found and the product is once again available. We would be delighted to offer you a commercial gesture if you would like to order the product again. Please do not hesitate to contact us at 0479004241 before placing your order. Sincerely