Customer reviews of Precision Ski

Hello, It's best to contact us before giving any feedback. It's probably a shipping error. A return slip has been sent to you, and an advisor will call you tomorrow to check whether it is indeed a mistake, in which case a parcel will be dispatched the same day with the correct product.

Hello, what's the problem? Because if it's a problem with the knob, I think you're confusing the rear of the helmet in the photo, because we asked Salomon this morning, and it's the right photo. There's never been any question of an adjustment knob on this model.

Hello, The parcel was lost the first time by Chronopost, that's why it took a long time, we had to resend the parcel a second time. Please accept our apologies.

Good evening Madam, From what we have heard about this problem, it would appear that the exchange did not go well with your contact. In fact, he refused to accept the return on the grounds that you had bought a few days before the sales and that you wished to return the product at our expense, to be reimbursed, and then reorder the same product. We understand your frustration, but the sales were announced well in advance on our site 48 hours before the launch. It's like in a store, you buy the day before, you can't afford to do that too. There are people behind the screens and it's a bit difficult for us to accept these kinds of requests. A return is valid for an exchange of another product, or for a refund, not to buy the product again at a lower price.

Hello, Your order was never forgotten, impossible to discuss with you, unacceptable dialogue for a merchant, thank you for hanging up on us.

Hello, We would like to apologize again for the oversight, we had a problem displaying the gift option for a few days, which explains why we forgot your packaging and we are very disappointed to have been able to satisfy your order to 100%. We have taken care to refund your gift costs. Thank you again for your understanding.

Hello, we have sent a reply to your request. The code was displayed on the product sheet, on the home page and on a permanent banner. As explained, once the order has been placed and processed, we are unable to carry out this type of practice for accounting purposes. We explained this response to you by e-mail, telling you that when you place your next order, you'll be able to use a special 20% code exclusively for you. I'm really sorry if the e-mail didn't arrive (spam perhaps)?

Hello You received your product in an envelope made for textiles, a tear-proof envelope that Chronopost uses by the millions. Your comment relates to the product, not the experience on the site. You have the right to return the product if it does not suit you for an exchange or refund. Thank you for your feedback.

Hello, We apologize for the poor packaging. We have refunded the gift costs and would like to apologize again for the inconvenience. Thank you for your understanding.

Hello, we apologize for the incomplete description of this product. We've changed our method this year, so that products have large descriptions with as much information as possible. This helmet being an old product, at the time we still lacked experience on the data sheets, but we've corrected that this year. We apologize again.

Hello, We encountered various problems on our site during the black friday period. Our development team has corrected all the problems, and you should no longer encounter any anomalies during your browsing. We apologize again for any inconvenience caused.

Hello, what's the problem, we haven't received any information from you other than this review. We are here to solve any problem, so if we can exchange the product or find another solution, please come back to us.