The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
Unfortunately, I still have not received my ordered goods completely by today. One item is still missing. Unfortunately, the dealer does not respond to my contact inquiries.
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Erica V.
Rating: 4 out of 5
following a purchase from 08/12/2025
First
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Antoine R.
Rating: 4 out of 5
following a purchase from 24/08/2025
Order on the site and delivery without problems.
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Response from Precision Ski
Hello Antoine,
Thank you very much for your positive feedback! We are delighted to hear that your order and delivery went smoothly. Your satisfaction is our priority. Please feel free to reach out to us if you have any other questions or needs.
See you soon at Precision Ski!
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Frederic T.
Rating: 1 out of 5
following a purchase from 09/05/2025
I wish to return my order. Email sent last Monday. No response. No easily visible indication on the site to return an item.
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Response from Precision Ski
Hello Frederic,
Thank you for your feedback. We sincerely apologize for the delay in responding to your return request. We take your comment very seriously and will improve the visibility of return information on our site. Please do not hesitate to contact our customer service directly so that we can assist you as soon as possible.
Best regards,
The Precision Ski Team
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Matteo T.
Rating: 1 out of 5
following a purchase from 16/01/2025
I should make a size change but no operator is answering and helping me.
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David L.
Rating: 4 out of 5
following a purchase from 03/01/2025
It arrived on time. All good, the only thing is that the brush box was a little torn. The brush itself was perfect.
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Response from Precision Ski
We appreciate your comment and are happy to hear that the brush arrived in perfect condition. We regret the condition of the box and we will take your comment into account to improve our shipments. Your satisfaction is very important to us.
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Mick V.
Rating: 1 out of 5
following a purchase from 28/12/2024
Worst website ever. Displayed the wrong fashion. Ended up with something that I didn't order.
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Luca D.
Rating: 4 out of 5
following a purchase from 14/08/2024
Excellent seller!!! Fast and accurate in shipping
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Response from Precision Ski
Thank you Luca for your positive feedback! We are glad you appreciated our speed and accuracy in shipping. Keep following Precision Ski to always discover new offers and quality products for winter sports enthusiasts. Thank you again for choosing to shop with us and for your 4/5 rating! Have a great day!
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Pierre P.
Rating: 4 out of 5
following a purchase from 09/08/2024
Order received on time and compliant. Only problem, the shoes are a bit tight. New Balance is often very approximate on the regularity of sizes, this is not the first time this has happened to me. Too bad, but that's the game of ordering from a distance.
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Response from Precision Ski
Hello Pierre, thank you for taking the time to leave a review on our Precision Ski website. We are delighted that your order arrived on time and to your expectations. We're sorry that the boots don't fit perfectly, despite the size indicated. We are aware that New Balance's size regularity can be approximate and we are doing our best to remedy this. We thank you for your understanding and hope that this will not prevent you from ordering from us again. Thank you for your confidence and see you soon on our site!
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RAYNALD P.
Rating: 4 out of 5
following a purchase from 03/08/2024
Fine
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Response from Precision Ski
Thank you for your review of Precision Ski, we're delighted you enjoyed your experience with our brand. We hope to see you soon in our store.
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Marcelino L.
Rating: 1 out of 5
following a purchase from 28/06/2024
The item looks nothing like the description on the website. It is a poorly made copy.
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Response from Precision Ski
Hello Marcelino, I am very sorry to hear that your experience with our Precision Ski site was not satisfactory. We strive to offer quality products and our item descriptions are accurate and detailed. If you are not satisfied with your purchase, please contact us so we can find a solution together. Your feedback is important to us and we are constantly working to improve our service. We look forward to regaining your trust in the future. Best regards, the Precision Ski team.
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Laurent C.
Rating: 4 out of 5
following a purchase from 29/04/2024
Even if the Van snowboard boots fit small, delivery was impeccable within 1 week, as expected, in the pretty original box.
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Response from Precision Ski
Thank you for your positive feedback about Precision Ski, Laurent! We are delighted that the delivery was quick and that you appreciated the packaging. We're sorry that the boots fit small, but we'll take your comment into account to improve our service. Thanks again for your trust and your 4/5 rating!
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Roger J.
Rating: 4 out of 5
following a purchase from 15/04/2024
Speed of execution
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Response from Precision Ski
Thank you very much for your review of our site, Precision Ski. We work hard to ensure that our services are prompt and are delighted that this has been noticed. We look forward to seeing you again soon! Sincerely, The Precision Ski Team
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Joëlle F.
Rating: 4 out of 5
following a purchase from 20/02/2024
No worries about ordering and delivery. I would have liked my shoes to have automatic laces like the ones I already have. But... classic laces... they'll do!
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Response from Precision Ski
Thank you for your review of Precision Ski, Joëlle! We are delighted that the order and delivery went smoothly. We take note of your comment about the laces and will do our utmost to improve our offer in the future. Nevertheless, we hope you enjoy your new boots for your next outing on the slopes!
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Herve D.
Rating: 4 out of 5
following a purchase from 28/01/2024
Very satisfied. Very quick receipt of order
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Response from Precision Ski
Thank you for your positive feedback on our Precision Ski website. We are delighted to hear that you were very satisfied with your ordering experience and that you received your package promptly. This encourages us to continue providing quality service to our customers. We look forward to seeing you on our site again soon.
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Ivano T.
Rating: 4 out of 5
following a purchase from 23/01/2024
Great merchandise, great price and fast shipping. I only report that the packing padding, while plentiful, was only put on one side of the package, in fact the inner box arrived torn in one place, but luckily the ski scrpone inside didn't have a single scratch
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Friedrich Wilhelm R.
Rating: 1 out of 5
following a purchase from 21/01/2024
I have not received anything. I am very dissatisfied 0 stars
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Catherine D.
Rating: 4 out of 5
following a purchase from 20/01/2024
Hello Following my purchase, I sent you a message which I have not received a reply to. Overall, I am satisfied with my Elementerre boots. It's just that the picture doesn't correspond exactly to what I received. On the photo the boots had two colors of laces. However, the pair I received had only light-colored laces. I'm a bit disappointed and asked you if this was normal. To date, I've had no reply (contact support)... Sincerely C.DUPUYS
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Response from Precision Ski
Hello Mrs DUPUYS,
Thank you for your review and your confidence in Precision Ski. We're delighted to hear that you're generally satisfied with your Elementerre boots. Concerning the laces, there may indeed be differences between the photo and the actual product, but this in no way affects the quality or functionality of your boots. We take note of your comment and will do our best to update our photos accordingly. However, our customer service department contacted you by e-mail on 26/01 and offered you a free return of your parcel. This reply may have fallen into the spam folder. Sincerely, Precision Ski customer service.
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Laure G.
Rating: 1 out of 5
following a purchase from 16/12/2023
Postage to send it back when you've already paid for it!
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Judith G.
Rating: 4 out of 5
following a purchase from 19/12/2023
Good.
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Michael K.
Rating: 1 out of 5
following a purchase from 15/12/2023
The order has not arrived
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Amandine P.
Rating: 4 out of 5
following a purchase from 17/12/2023
Product Conforms and is delivered quickly
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Response from Precision Ski
Thank you for your review, Amandine. We are happy that you are satisfied with your order and that it was delivered quickly. We hope you will visit our site again.
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Catherine A.
Rating: 4 out of 5
following a purchase from 14/12/2023
Everything was perfect 👍👍
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Response from Precision Ski
Thank you very much, Catherine, for your positive review. We're glad you enjoyed your experience with Precision Ski.
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Konrad J.
Rating: 4 out of 5
following a purchase from 05/12/2023
Delivered very quickly and as promised
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Martine R.
Rating: 4 out of 5
following a purchase from 10/12/2023
Very nice jacket and store
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Response from Precision Ski
Thank you very much for your feedback, Martine. We are delighted that you liked the jacket and our store. We hope your next visit will be as pleasant as this one! The Précision Ski team
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Giorgio M.
Rating: 4 out of 5
following a purchase from 18/11/2023
the lens is not photochromic. i spent as much as 370 euros the profotto should reflect the characteristics of the details. shame on me
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Jules T.
Rating: 4 out of 5
following a purchase from 11/11/2023
Super
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Carla Z.
Rating: 4 out of 5
following a purchase from 13/11/2023
For information to my compatriots: delivery to Italy took 10 days and the package (in my case) was not tracked by the courier. Site and purchase ok, shipping by Precisionski very fast.
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Federica C.
Rating: 1 out of 5
following a purchase from 13/11/2023
It states tax included on your bill, then you find your self with £197 to pay duties, they refused to pay, I asked to show me where it states on their website , their response was I should know it because everybody knows! I do know, but if it states TAx included That means tax included. So now I have a jacket that is too big and cannot even exchange it, costed me £1089!!! Don’t buy!
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Chris M.
Rating: 1 out of 5
following a purchase from 11/11/2023
Would not consider dealing with this company due to their hidden charges. Awful customer service !!
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Thierry M.
Rating: 4 out of 5
following a purchase from 31/10/2023
Xxx
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Gerard C.
Rating: 4 out of 5
following a purchase from 11/09/2023
Fine
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Response from Precision Ski
Hello Gérard, Thank you for your positive feedback! We're delighted to hear that you're happy. Have a nice day and see you soon, The Précision Ski team
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gerard D.
Rating: 1 out of 5
following a purchase from 13/09/2023
The item does not correspond to what was ordered
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Response from Precision Ski
Hello Gérard, We are very sorry to hear about your review. In order for us to be able to help you in this matter, please contact customer service at [email protected]. We'll get back to you as soon as possible to resolve the issue. Have a nice day, The Précision Ski team
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Yves F.
Rating: 4 out of 5
following a purchase from 21/07/2023
Surprised because it's positioned rather high. It's normal, but given the weather, I haven't tried it.
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Response from Precision Ski
Hello Yves, Thank you for your feedback! We're glad you're satisfied, and we hope you'll find your product to your liking. If not, please don't hesitate to contact us. Have a nice day and see you soon, The Precision Ski Team
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Linda A.
Rating: 4 out of 5
following a purchase from 16/07/2023
Very fast
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Response from Precision Ski
Hello Linda, Thank you for your positive feedback! We're delighted to hear that you're so happy. Have a nice day and see you soon, The Précision Ski team
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Luc L.
Rating: 4 out of 5
following a purchase from 07/07/2023
ras, thank you
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Response from Precision Ski
Hello Luc, Thank you for your feedback! We're delighted to have met your expectations. Have a nice day and see you soon, The Precision Ski team.
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Marc J.
Rating: 4 out of 5
following a purchase from 04/07/2023
no problem
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Response from Precision Ski
Hello Marc, Thank you for your feedback! We're delighted that you're satisfied. Have a nice day and see you soon, The Precision Ski Team
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Julien C.
Rating: 1 out of 5
following a purchase from 02/07/2023
No stars: Order does not correspond to the product presented and no response from customer service Postage paid. Order paid, wrong item sent and deception on its presentation
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Response from Precision Ski
Hello Julien, We apologize for the inconvenience caused by your order and acknowledge our responsibility in this matter. Regarding the response from customer service, with the summer vacations, the team is understaffed and it may be that the response time is indeed extended, however you did get a reply on Monday, telling you to return the item free of charge so that we can proceed with the refund. It seems to me, however, that a reply on Monday to an e-mail sent late on Thursday is still a very decent response time. We have not tried to deceive you, there was simply a visual error on our website which will be rectified once we have received your article. We apologize, but unfortunately this is still a human error and we have recognized it from the outset and will provide you with a solution as soon as possible. Have a nice day, The Précision Ski team
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Mathieu A.
Rating: 1 out of 5
following a purchase from 15/05/2023
Order placed, pay 10 for 24h delivery arrives 4 days later. Customer service unreachable as if by chance. I do not recommend
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Response from Precision Ski
Hello Mathieu, We are sincerely sorry for this delay in delivery and understand that it may have been inconvenient, however we unfortunately have no record of contact by email or via our chat on your part. Secondly, your parcel was indeed dispatched on Tuesday May 16 as planned, however the carrier was indeed late and as Ascension Thursday was a public holiday, it was only delivered to you on Friday May 19, which actually makes three days late (or even two as public holidays are considered non-working days). What's more, if you had tried to contact us by e-mail over the long weekend, you would have known that customer service was closed for four days and that all requests would be answered on Monday. We understand your dissatisfaction and we will refund your shipping costs on a commercial basis, however, in my opinion it is unjustified to give such an opinion about our company and our customer service, which is always keen to help you whenever possible. Have a nice day, the Précision Ski team,
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Martine R.
Rating: 4 out of 5
following a purchase from 17/04/2023
No problems either on the site or with the order
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Response from Precision Ski
Hello, Thank you for your positive feedback! We're delighted to hear that you're happy. Have a nice day and see you soon, The Précision Ski team
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