The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
Good quality, prompt delivery. Very happy with it.
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Response from Precision Ski
Hello, Thank you for your feedback! We are happy to know that you are satisfied with all our services. Have a great day and see you soon, The Precision Ski team
L
Laurent B.
Rating: 4 out of 5
following a purchase from 14/04/2023
Well arrived, fast
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Response from Precision Ski
Hello Laurent, Thank you for your feedback! We're delighted to have met your expectations. Have a nice day and see you soon, The Precision Ski team.
P
Patrice T.
Rating: 4 out of 5
following a purchase from 24/03/2023
The ski boots are exactly what we expected. Everything went smoothly from order to delivery.
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Response from Precision Ski
Hello Patrice, Thank you for your feedback! We're delighted to have met your expectations. Have a nice day and see you soon, The Precision Ski team.
S
STEPHANE M.
Rating: 1 out of 5
following a purchase from 17/03/2023
If you are in the UK do not buy on this website as you will have to pay extra taxes. Customer support has been useless (they were supposed to cancel the order and claim it back). Instead they let the delivery happen and I finally paid the extra taxes (£45 in addition to the price of the item at £189). I am now fighting to get the tax paid by Precision Ski as it was not clearly indicated that I would have to pay extra taxes.
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Chiara D.
Rating: 4 out of 5
following a purchase from 21/03/2023
Everything worked fine except for the lack of a glasses case for the black glasses.
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Response from Precision Ski
Hello, Thank you very much for your positive feedback! We're glad you're satisfied, despite the missing case. Have a nice day and see you soon, The Precision Ski Team
C
christophe L.
Rating: 4 out of 5
following a purchase from 30/03/2023
Fast and well packaged
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Response from Precision Ski
Hello Christophe, Thank you for your feedback! We're delighted that you're satisfied with all our services. Have a nice day and see you soon, The Precision Ski Team
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Olivier C.
Rating: 4 out of 5
following a purchase from 27/02/2023
Fine
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Response from Precision Ski
Hello Olivier, Thank you for your positive feedback! We're delighted to hear that you're happy. Have a nice day and see you soon, The Précision Ski team
S
SOPHIE C.
Rating: 1 out of 5
following a purchase from 12/02/2023
Return for exchange paying and not adapted (proposed relay points not compliant: possibiliyté to receive but not to send a parcel).
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Response from Precision Ski
Hello Sophie, We are sorry for the inconvenience. However, we do not offer exchanges, and this is clearly stated in our returns policy. What's more, you have to pay for the return, but at a very reduced rate, and we'll refund the total order on receipt (product price + shipping costs), which is often more advantageous. Concerning the relay point, the software is improving day by day, but it's possible that the carrier didn't specify it. Have a nice day, The Précision Ski team
B
Benoist C.
Rating: 1 out of 5
following a purchase from 11/02/2023
I received 2 left shoes, and had to pay for the return!!!! It's a shame
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Response from Precision Ski
Hello Benoist, We're very sorry about this incident, and you should not have hesitated to contact our customer service department to resolve the matter. I have just reimbursed your return shipping costs, however we offer free returns on our platform depending on the reason for the return (in this case: manufacturing defect). We hope you are happy with all the other products in your order. If you have any problems, please do not hesitate to contact us at [email protected]. Have a nice day, The Précision Ski team
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LISA S.
Rating: 1 out of 5
following a purchase from 22/01/2023
no success with return portal or customer services regarding correcting the fault
Response from Precision Ski
Hello Lisa, Thank you for your feedback. We apologise for the inconvenience. Due to a temporary shortage of staff at the height of the winter season, customer service has been a little overwhelmed. We have sent you a return label and we will proceed with the refund as soon as your package arrives. Have a nice day, The Precision Ski team
F
Francesca A.
Rating: 1 out of 5
following a purchase from 05/02/2023
The site describes the product with features that do not correspond to the product that arrived. In addition, the order arrived late without any previous information. When I tried to return it, I was sent a label that didn't match the pick-off location.
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DOMINIQUE H.
Rating: 4 out of 5
following a purchase from 02/02/2023
Fast delivery, a return note in the packaging would have been a plus, fortunately I didn't need one!
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Response from Precision Ski
Hello Dominique, Thank you for your feedback. We strive every day to make your experience better, so we're delighted we were able to meet your expectations. The Precision Ski team
F
Franck T.
Rating: 4 out of 5
following a purchase from 31/01/2023
Perfect, photo a little small.
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Response from Precision Ski
Hello Franck, Thank you for your feedback. We'll pass on the problem with the photos to the IT department. See you soon, The Precision Ski team
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Nicolas T.
Rating: 4 out of 5
following a purchase from 08/01/2023
Satisfactory site navigation. On the other hand, delivery by Relay mondial was not at all satisfactory. The parcel was not in the relay point indicated in the email sent by Precision Ski. What's more, the parcel was not in the relay point I had chosen, but in another relay point several kilometers away.
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Response from Precision Ski
Hello Nicolas, Thank you for your feedback. We are sorry to hear that the delivery with Mondial Relay did not meet your expectations. If the relay point initially chosen is full, Mondial Relay chooses an alternative relay point in the vicinity of your address, taking care to inform you. We sincerely apologize for this poor delivery experience. The Precision Ski team
R
Roberto R.
Rating: 4 out of 5
following a purchase from 18/01/2023
Ok thanks
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Response from Precision Ski
Hello Roberto, Thank you for your feedback. See you soon, The Precision Ski Team
J
Javier S.
Rating: 4 out of 5
following a purchase from 19/01/2023
The package arrived on schedule.
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Response from Precision Ski
Hello Javier, Thank you for your positive feedback! We are happy to know that you are satisfied. The Précision Ski team
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Nicola O.
Rating: 4 out of 5
following a purchase from 17/01/2023
All OK
Response from Precision Ski
Hello Nicola, Thank you for your feedback! We are delighted that your experience with Precision Ski went so well. Have a nice day and see you soon, The Precision Ski team
T
Thibault B.
Rating: 4 out of 5
following a purchase from 30/12/2022
Fast, quality service
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Response from Precision Ski
Hello Thibault, Thank you for your message. It's important for us to read your feedback and see you satisfied. Have a nice day and see you soon, The Précision Ski team.
M
Maurizio G.
Rating: 1 out of 5
following a purchase from 23/12/2022
Perfect board returned with a smear most likely made by you. Thank you very much for the disservice you probably didn't want to return the money.
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Response from Precision Ski
Hello Maurizio, When we shipped the snowboard it was plastic and came directly from our supplier, however when we received it back it had not only a stain, but also two big rips and big scratches on the bindings (as if they had been mounted incorrectly and then removed) and marks all over the base. We were subsequently unable to sell it to our customers. If we really did not want to refund you, we would not have offered to take the board back, we would have simply noted our return conditions (which were not met) and would not have returned your money or the board. Also, we deal with dozens of returns every day and yet we have no negative comments about them, we have always refunded our customers because they all respect our return conditions and return new and saleable products, this was not the case with your order. We are sorry for this dispute, but we have procedures to follow and we did not leave you high and dry, knowing that you got your snowboard back ! Have a nice day, The Précision Ski team
C
CAPUCINE V.
Rating: 4 out of 5
following a purchase from 05/01/2023
Xxxx
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Response from Precision Ski
Hello, Thank you for your positive feedback! Best wishes, The Précision Ski team
M
Marie-France C.
Rating: 4 out of 5
following a purchase from 21/12/2022
Delivery on time, I've discovered the AULP brand, great quality, great fit.
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Response from Precision Ski
Hello Marie-France, Thank you for sharing your experience with us. We are delighted to have been able to live up to your expectations, your satisfaction is our priority. Best wishes, The Précision Ski team
E
Eric L.
Rating: 4 out of 5
following a purchase from 22/12/2022
CLEAR!
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Response from Precision Ski
Hello Eric, Thank you for your feedback. We are happy to know that you are satisfied. Best wishes, The Précision Ski team
M
MARTINE P.
Rating: 4 out of 5
following a purchase from 07/12/2022
A little fright after confirming payment for the order because I didn't receive a confirmation email. The customer service I contacted confirmed my order. In the end, everything went smoothly. I received the order. Very good quality.
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Response from Precision Ski
Hello Martine, Thank you for your comment. We strive every day to make your experience better, so we are delighted that we were able to meet your expectations and we apologize for this little scare! Best wishes, The Précision Ski team
B
Beatrice B.
Rating: 1 out of 5
following a purchase from 08/12/2022
The carrier kept the parcel waiting for 12 days because of a problem with the relay point and refused to change the relay point. As a result, my protectors arrived after we'd left for the snow and became useless (I had to buy some on the spot!).
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Jean-Luc L.
Rating: 4 out of 5
following a purchase from 18/12/2022
Difficult to use a credit
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Response from Precision Ski
Hello Jean-Luc, Thank you for your feedback. Following the processing of your return, you have received a credit invoice by e-mail. This is useful for our accounting purposes as well as yours, to indicate that a product has been returned and refunded. Rest assured, it's indeed a refund, and the payment method you used for your purchase will be credited within 48 hours. Happy Holidays, The Précision Ski Team
K
Kilian C.
Rating: 1 out of 5
following a purchase from 09/12/2022
I paid for colissimo 24h delivery, my parcel arrived 4 or 5 days later, it was not left at the right address. Namely in front of a hotel entrance outside. The receptionist was kind enough to warn me, otherwise I would never have received my parcel, which was marked as delivered.
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Marie-Maud M.
Rating: 1 out of 5
following a purchase from 12/12/2022
Hello, I'm sorry to have to give you such a bad mark. But I never received my après-ski ordered on December 12, apparently because of Mondial Relais, PRECISION SKI's subcontractor for delivery. After several calls to customer service, I proposed the cancellation solution myself.... Nothing else was ever suggested... I feel alone ....
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Response from Precision Ski
Hello Marie-Maud, Thank you for your feedback. We are sincerely sorry for such a bad delivery experience. Despite our numerous reminders to the carrier, the problem has not been resolved and your package is still in their hands. However, we didn't leave you on your own; the cancellation option was presented to you on your third reminder, but we concluded that we would wait a little longer before considering this alternative. What's more, when you gave us your agreement, the refund was made the same day. Unfortunately, at this festive time of year, we are as dependent on the attitude of the carriers as you are, and we are doing our best to respond quickly and correctly to your requests. Happy holidays, The Précision Ski team
M
Muriel F.
Rating: 1 out of 5
following a purchase from 29/11/2022
Order placed almost 1 MONTH ago!! and still no parcel on December 18th! Scandalous, I've been to 3 storage locations, no one has picked up my parcel!! handicapped, I had opted for home delivery... I'm disgusted... lamentable!
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Response from Precision Ski
Hello Muriel, We're very sorry to hear about your terrible experience. We made the necessary arrangements with the carrier, but they were unable to deliver your package as planned. Unfortunately, we are as dependent on the efficiency of carriers as you are, especially during the holiday season. We understand your cancellation and have refunded the full amount of your order. Once again, we apologize for the inconvenience. Happy holidays, The Précision Ski team
D
Denis S.
Rating: 4 out of 5
following a purchase from 16/12/2022
fast efficient
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Response from Precision Ski
Hello Denis, Thank you very much for your message! We are happy to be able to meet your expectations on a daily basis. Happy holidays, The Précision Ski team
A
Aurore D.
Rating: 4 out of 5
following a purchase from 13/12/2022
Order received very quickly and in perfect condition Just the color on the photo did not match that of the product.
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Response from Precision Ski
Hello Aurore, Thank you for your positive feedback! Your shared experience is always read with attention, please do not hesitate to contact customer service for this kind of problem, we are here to help you. Happy Holidays, The Précision Ski team
D
Danielle P.
Rating: 4 out of 5
following a purchase from 11/12/2022
perfect. nedeleg laouen d an holl .
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Response from Precision Ski
Hello, Thank you for your positive feedback! We are happy to know that you are satisfied. Happy holidays, The Précision Ski team
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CLAIRE P.
Rating: 1 out of 5
following a purchase from 14/12/2022
I did not receive my order and I have no news!
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Response from Precision Ski
Hello Claire, Thank you for your feedback. We're very sorry for the delay in delivery, but during the festive season it's difficult for carriers to meet their deadlines. We were able to send your product by express delivery so that you could receive it before Christmas, and we hope that the order is to your satisfaction. Best wishes for the festive season,
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Nuggets N.
Rating: 4 out of 5
following a purchase from 10/12/2022
the package arrived in bad conditions, but the boots where ok
Response from Precision Ski
Hello, Thank you for your feedback. We are very sorry about the delivery, however we are happy to hear that your boots are suitable for you. Happy Holidays, The Precision Ski Team
J
Juline L.
Rating: 4 out of 5
following a purchase from 29/11/2022
Fast shipping, order conforms except for a small snag on the cap.
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Response from Precision Ski
Hello, Thank you for your message! We are happy to be able to meet your expectations and apologize for any inconvenience. Happy holidays, The Précision Ski team
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Gwenaelle C.
Rating: 4 out of 5
following a purchase from 28/10/2022
Fast delivery
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Response from Precision Ski
Hello Gwenaelle, Thank you for your encouraging feedback. We are delighted to have been able to meet your expectations. Have a nice day and see you soon, The Précision Ski team.
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GIUSEPPE M.
Rating: 4 out of 5
following a purchase from 23/09/2022
The site offers many quality products. I received the items a few days late, but everything was fine.
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Response from Precision Ski
Hello Giueseppe, Thank you for your comment. We are delighted to have been able to satisfy you. However, we are sincerely sorry for this inconvenience with the transport company, this kind of incident is totally beyond our control and we find it very difficult to remedy. We sincerely apologize and hope that your next order will bring you complete satisfaction. Have a nice day, The Précision Ski team
M
Marc F.
Rating: 1 out of 5
following a purchase from 10/09/2022
Delivered 7 days late.
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Response from Precision Ski
Hello Marc, We are very sorry for this inconvenience with the transport company. Unfortunately, this type of incident is totally beyond our control and we find it very difficult to remedy. We apologize for the inconvenience and hope you were satisfied with your order. Have a nice day, The Précision Ski team
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Gilles M.
Rating: 4 out of 5
following a purchase from 19/07/2022
The delivery time was reasonable, and the product packaging was perfect.
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Response from Precision Ski
Hello Gilles, Thank you for your positive feedback. We are happy to have brought you satisfaction on your order and the services which surround it. We hope your next order will bring you complete satisfaction. Have a nice day and see you soon, The Précision Ski team.
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Aurélie G.
Rating: 4 out of 5
following a purchase from 05/07/2022
Super-fast shipping
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Response from Precision Ski
Hello Aurélie, Thank you for your encouraging feedback! We are happy to know that you like the order and our services. We hope your next order will bring you complete satisfaction. See you soon, The Précision Ski team
B
Benjamin L.
Rating: 1 out of 5
following a purchase from 23/06/2022
I never received my order! I would like a refund please Thank you for your quick reply please.
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Response from Precision Ski
Hello, We are very sorry for this bad experience. As mentioned in our exchanges, we have just opened a dispute with the carrier to understand what happened and then proceed with the refund. This will be done quickly, we just need to find a solution with the carrier. Have a nice day and see you soon, The Précision Ski Team
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