The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
Very good - super fast delivery within 48H - only reason for not putting 5***** is that there was no more protection net for the ski touring skins and no way to pre-order them for later or in 2 expeditions.
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Response from Precision Ski
Hello, Thank you for your positive feedback. We are very sorry for the inconvenience. With the current demand for practice, the stocks available from the brands are low and this is why we could not respond favorably to your request. We apologize once again. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 27/01/2021
Size
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Response from Precision Ski
Hello, Thank you very much for coming back. We sincerely apologize for the inconvenience. The purpose of this note is to rate the service provided by Precision Ski and not the product itself. You must have also received a link to leave a review of the product. Have a great day, The Precision Ski Team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/01/2021
Good contact with customer service following a small bug when paying for the order.
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Response from Precision Ski
Thank you for your feedback. We are sorry for the inconvenience and hope to see you soon on Précisionski. Good day, The Précisionski team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 21/01/2021
Haven't received it on time. Paid £155 to DPD (Customs) to deliver it to my house The package was completely damaged and was open Items was outside of their boxes Boots has some scratches on it
Response from Precision Ski
Hello, The £ 155 you paid is the VAT your country has been collecting since going through Brexit. You bought the products without VAT, excluding tax, it is normal that you have to pay VAT. This is stated everywhere on our site. Regarding the damaged package, you should have refused it on delivery. We are sorry for the inconvenience caused and can offer you a discount for the inconvenience. Thank you.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/01/2021
Satisfied
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Response from Precision Ski
Hello, Thank you very much for sharing your experience and we look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
Good site, reactivity in order processing and shipping. In my opinion, the package should be more discreet (make it more anonymous by removing the site logos, for example). Mine has been opened... Otherwise R.A.S
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are very sorry for the inconvenience and will pass on your suggestion to the department in charge. We are delighted that everything went smoothly. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/01/2021
Very efficient, fast delivery with very good follow-up.
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Response from Precision Ski
Hello, We are delighted that you liked the service we offered. Thank you for your feedback and see you soon on our site. Good day, The Précisionski team.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/01/2021
Fast delivery
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Response from Precision Ski
Hello, Thank you for your feedback. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2021
Practical site. Correct delivery with short relay point lead times.
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Response from Precision Ski
Hello, We're delighted to hear that Précisionski.fr has met your expectations. Thank you very much for sharing your experience and we look forward to seeing you on the site. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2021
very fast delivery, product in good condition but package opened on arrival
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Response from Precision Ski
Thank you very much for your feedback. We are very sorry for the inconvenience. We look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
Fine
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Response from Precision Ski
Hello, Thank you very much for your feedback. See you soon on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2020
no problem
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Response from Precision Ski
Hello, thank you for your feedback and we look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/12/2020
very good. the products are of good quality and at a fair price. the site and the service are responsive and friendly. unfortunately i have to return the product because the size doesn't fit. When I've been reimbursed, I'll put 5 * ;-) Happy New Year 2021 to all!
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Response from Precision Ski
Hello, We're delighted to hear that your experience on Précisionski.fr went well. We apologize for the inconvenience caused by the size problem. Thank you very much for sharing your experience and we look forward to seeing you again on the site. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
well
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Response from Precision Ski
Hello, Thank you very much for taking the time to share your experience. We look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
The product arrived in perfect condition and correctly packaged. I'm only giving it 4 stars because the delivery was handled by DPD: 5 days late and probably more if I hadn't gone to the depot, but that's not really Précision Ski's responsibility.
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are sincerely sorry for the inconvenience and will pass on the information to the carrier. We look forward to seeing you on Precisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/12/2020
Conflicting information about the delivery date, but the order was finally delivered just in time for Christmas, so we are satisfied.
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Response from Precision Ski
Hello, We are delighted with your satisfaction. We are sincerely sorry for the inconvenience caused by the delivery problem. Thank you very much for your positive feedback and we look forward to seeing you again on Precisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/12/2020
Correct follow-up
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Response from Precision Ski
Hello, Thank you very much for taking the time to share your experience with us. See you soon on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Package well received, but packaging torn: shame...
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Response from Precision Ski
Hello, Thank you very much for your feedback. We are sorry for the inconvenience caused by the damaged parcel. We will pass on the information to the carrier. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Fast and accurate delivery.
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Response from Precision Ski
Hello, Thank you very much for your feedback. We're glad you liked the service. We look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
Hello, I have put this rating, for now it is not in relation to precision ski, precisely, but the problem is that when we received the package, the contents were not what we ordered. Instead of receiving the jacket we wanted, we received a magic children's tablet. Of course, I immediately notified your customer service department, made a complaint to mondiales relais, and am now waiting to hear back from customer service.
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Response from Precision Ski
Hello, Thank you for your feedback, you are in contact with our customer service. Unfortunately this notice comes on Precisionski's account and not the carrier.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
The product is very good. It's just the delivery that didn't suit me. I was supposed to be delivered to my home but the delivery man forced me to go and pick up the parcel at a relay point.
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are very sorry for the inconvenience. We will pass on the information to the carrier. We look forward to seeing you again on Precisionski.fr Good day, The Precisionski team.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
??????
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Response from Precision Ski
Hello, Thank you for sharing your experience. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2020
Ras thanks for the hat
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Response from Precision Ski
Hello, We are delighted to have met your expectations. Thank you very much for your feedback and see you soon on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2020
I would have liked a little more detail on the products
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We apologize for the inconvenience. We will forward your request to the appropriate department. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
Good site, easy navigation, delivery with tracking Top, fast shipping. Only drawback, not enough precision on the size of the products..S.M.L .
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are sorry for the inconvenience. We put French sizes online and I understand that on some brands there may be a question. We'll pass on your request to the relevant department. We look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Ras.
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Response from Precision Ski
Hello Yves, Thank you very much :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Fast and easy
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Response from Precision Ski
Hello Isabelle, Thank you very much for your feedback :) See you soon, The Precisionski team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 15/11/2020
Excellent customer service and very fast delivery, need to ad Iceland as a 3 country on their webpage so that prices will come without VAT. Then they will get 5 star rating !!
Response from Precision Ski
Hello Arni, Thank you for your purchase and feedback :) See you soon, Team Precisionski
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
I've just discovered the site, which looks pretty good.
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Response from Precision Ski
Hello David, Thank you very much :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
I am satisfied with my order, good price, fast delivery.
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Response from Precision Ski
Hello Alexis, Thank you very much :) See you soon, The Precisionski team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 21/09/2020
I had a very bad experience with the service after my purchase. Although the price in the UK site is in GBP the store charges in EUR, I paid through PayPal a higher price than the price I was quoted, even the invoice from the store came different versus the price I paid. I raised my issue and the response I got from the store was that the transaction for them was ok that the problem was on me and I need to find a solution with PayPal. PayPal did nothing to help. With this type of situation you realise that for this store the costumer does not care for them. I even offered a different way of payment to get my refund and never received any response. They simply do not care, at the end they got the money no matter if the costumer was not satisfied with the transaction. Product is fine, very disappointing with this purchase due to costumer service.
Response from Precision Ski
Good evening, Are you serious? Everything was done according to the rules, you were told 5 times that the interchange rate is not managed, it is Paypal. When you paid you had the amount posted by paypal, you could decline or cancel. Everything is correct, you have been granted a refund, pay directly in cb, but no response since sending the payment link. I can still post the link, but be honest we sell Canada Goose in the UK every day, never had a problem!
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/09/2020
Bon site...
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Response from Precision Ski
Hello Guillaume, Thank you very much :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/09/2020
Good contact and order tracking, easy to reach, good quality clothes.
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Response from Precision Ski
Hello Christopher, Thank you for taking the time to share your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/09/2020
Satisfied with my first order. Site I recommend to new customers.
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Response from Precision Ski
Hello Evelyne, Thank you for choosing Precisionski.fr :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/09/2020
Fast delivery and product as described
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Response from Precision Ski
Hello Stéphanie, Thank you for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/09/2020
Fast shipping and on-time delivery.
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Response from Precision Ski
Hello Sylvain, Thank you for taking the time to write your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/08/2020
Good Site The idea of showing available sizes as soon as the pointer scans a shoe model is top-notch! Lacks a bit of technical data on the product and is content to reproduce the marketing of the brand's website - extremely fast delivery (2Jrs) for a very reasonable cost by Mondial Relais - I took advantage of a promotion that I really appreciated, thank you Précision Ski!
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Response from Precision Ski
Hello Olivier, Thank you for taking the time to write your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/08/2020
fine, damage and postage a bit expensive
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Response from Precision Ski
Hi Jean-Paul, We have taken note of your feedback. Thank you :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/08/2020
Very good
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Response from Precision Ski
Hello Xavier, Thank you very much :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/06/2020
Parcel lost... after substantial shipping costs... no commercial gesture... new parcel returned after 3 weeks of complaints... disappointed...
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Response from Precision Ski
Hello, We're sorry about the problem with your parcel, but it's still a bad note. Your parcel was lost by Chronopost. However, since Covid, we have very precise procedures for this kind of case, which require us to open a whole series of procedures with the carriers. Your parcel was returned after confirmation by Chronopost of the loss of the parcel, but in this complicated period, it was difficult for us to return the parcel before a firm return from Chronopost because for several months this has been regular, we immediately send a product, the parcel is found, and the customer ends up with 2 orders. We will refund the shipping costs to make up for this. Our apologies.
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