The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
Clear site, easy navigation, beautiful brand products that I appreciate ... dynamic team ... I recommend this site!
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Response from Precision Ski
Hi Brigitte, We're delighted to hear about your shared experience. Thank you very much :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/06/2020
Very good
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Response from Precision Ski
Hello Guy, Thank you very much :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/06/2020
I was looking for second-hand skis and came across your site. Perhaps you should specify that you are selling new skis (and that's better).
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Response from Precision Ski
Hello Michaël, Thank you for your feedback. We also have a website selling used skis :) https://www.skioccas.com/fr/ See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/06/2020
Only problem: Chronopost put my parcel in another relay point in the next town. Instead of being at my doorstep, I found my parcel 1km500 away, and they seem to think that's normal.
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Response from Precision Ski
Hello Xavier, Thank you for taking the time to share your experience. We apologize for the inconvenience, and will pass on the problem to the carrier. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/06/2020
Simple, clear and effective
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Response from Precision Ski
Hi Adrien, Thanks for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/05/2020
On the product nickel. But tell me once I've ordered We're moving and it'll be 8 days before I can pay for delivery in 24 hours.
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Response from Precision Ski
Hello, We're sorry for the inconvenience, but the message was permanently displayed on the home page, and also at the top of the site on all pages, as well as in a popup window on the home page and when choosing a payment method. However, we could see that you didn't read the content of these alerts, as you clicked right away to close the windows, according to our statistics. You could have asked for the order to be cancelled or for compensation for the shipping costs, and we can understand why you didn't see the alert message for 20 days... But by immediately giving a bad mark, it's not a very constructive approach in our opinion. Thank you very much.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/06/2020
Ras.
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Response from Precision Ski
Hello Nicolas, Thank you very much :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/05/2020
Product received as expected
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Response from Precision Ski
Hello Jean-François, Thank you for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/05/2020
Order received on time, shoes are great!
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Response from Precision Ski
Hello Joëlle, Thank you for sharing your experience :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/05/2020
Product conforms... delivery time respected and fast... top
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Response from Precision Ski
Hi Solange, Thank you for sharing your experience :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
I wish the Havaianas flip-flop sizes were European, not Brazilian... but otherwise super fast delivery and great prices!
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Response from Precision Ski
Hello Linda, Thank you for taking the time to write your feedback. We apologize for the inconvenience. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/03/2020
I have nothing against précision ski .it's more about the delivery man who called me by phone because of the confinement and so didn't even ring the intercom then he told me to come down and get it .in short not friendly at all and at first I thought it was me . But no, I saw him 2 more times delivering neighbors. Once, a neighbor had just moved in and he told him that people like you don't change the names on the doorbells, and even today he was shouting because the other neighbor took too long to come down. Looking for the parcel always after a phone call. No doorbell. In short, the site is too bad, and the deliveryman really isn't friendly at all.
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Response from Precision Ski
Hello Sébastien, Thank you for taking the time to write your feedback. We'll pass on the information to the carrier, and apologize for the inconvenience. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/04/2020
I was unlucky because I received a defective item (Briko helmet with a 4 mm diameter hole on the shell) and at this time of year several parcels have been lost to me by certain transport companies. And as I need this item for this summer and I'm not sure if there's any stock ... I'll have to keep this item with a defect. Anyway, even during the COVID period, this company is very serious and educational. They're trying to find me information about the potential danger of this defect. And must come back to me, given the manner and good customer care, I will certainly continue my purchases with them if need be. Nothing to do with other companies that have sent me packages that have since been lost. They are very professional... I recommend them.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/03/2020
well
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Response from Precision Ski
Hello, thank you for your opinion :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/03/2020
Fast, trouble-free delivery
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Response from Precision Ski
Hello Nicolas, Thank you for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/03/2020
Overall satisfactory experience. Order arrived a day late.
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Response from Precision Ski
Hello Moo, Thank you for your feedback :) We apologize for the inconvenience. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/03/2020
Easy to find, order and pay for.
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Response from Precision Ski
Hello cédric, Thank you for your feedback on Precisionski.fr :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/02/2020
Very clear site, simple navigation, to be recommended
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Response from Precision Ski
Hello Alexandre, Thank you very much :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/02/2020
Navigation ok
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Response from Precision Ski
Hi Arthur, Thanks for your review :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/02/2020
Order corresponds to my expectations
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Response from Precision Ski
Hello Georges, Thank you for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/02/2020
Fast and efficient. -1 star for the shipping costs which could be offered from a certain sum.
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Response from Precision Ski
Hello Berenger, We've taken note of your feedback. Thank you for choosing Precisionski.com :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/02/2020
clear description suitable packaging
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Response from Precision Ski
Hi Laurent, Thanks for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/02/2020
....
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Response from Precision Ski
Hello, what's the problem?
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/02/2020
The equipment delivered the 1st time (portable waxing table with cover) was damaged; it was replaced quickly and free of charge. The new waxing table received is in perfect condition, but its cover is still cut in some places. The supplier (VOLA) would do well to review the way it packages this type of equipment.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/02/2020
Good quality product, as ordered
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Response from Precision Ski
Hello Philippe, Thank you for your opinion :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/01/2020
Very bad! To be avoided: offers payment by instalments in 3/4 x with Cetelem and I was charged 5 administration fees!!!! The sales department told me I'd looked at it wrong at the time of ordering!!! Anti-commercial! To be avoided!
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/02/2020
Very fast delivery, good communication
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Response from Precision Ski
Hello Maud, Thank you for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2020
clear and well done
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Response from Precision Ski
Hello Karl, Thank you for your feedback :) See you soon, The Precisionski team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 03/02/2020
8 days have passed since my order was shipped, yet i didn't receive my order even though i have paid for 72 hours delivery max. The phone number for english customer support didn't work, the email from Precision Ski didn't include the tracking number, had to figure it out myself from the url of the shipping link, in order to get estimated delivery info from a robot. Very bad international delivery experience, the refund of the shipping fee would be a gesture of common sense in this case. Also, DPD courier, partners of Precision Ski for delivery, should be cut off and replaced by a quality courier.
Response from Precision Ski
Hello There is no time limit for Romania. The announced time is on average 72 hours. Here is what is written for the area of ??your country: Your package delivered within 2 to 5 days. (delay not guaranteed) Here is the link in the email sent: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XJ009574681JF&langue=en The package left Tuesday, Friday it was already in your country, the problem then comes from the Romanian provider in your country who tried to contact you for several days to deliver the package, but each time we did not response to emails or calls: Evidence sent by Chronopost France. Consult the follow-up here: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XJ009574681JF&langue=en You have all the stages of your package, we sent the helmet the same day. We have no Romanian calls during the period indicated, we receive more than 100 calls per day, we never have a problem. We searched for this email on our support or even from your account: [email protected] No trace of sending email, while if you send an email from the site, this is traceable and archived, there there is no laugh, and nothing on our support either. Your return is still strange, we guarantee no deadlines for Romania, no trace of your calls, your emails, and a proper follow-up which indicates the opposite of your experience, very strange isn't it?
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/01/2020
Good but a bit expensive!!!
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Response from Precision Ski
Hello Erwan, Thank you for choosing Precisionski.fr :) We look forward to hearing from you. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/02/2020
Fine
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Response from Precision Ski
Hello Issa, Thank you for your opinion :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/02/2020
Pleasant site. However, it lacks a little description of the product purchased, which does not quite meet my expectations.
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Response from Precision Ski
Hello Silvain, Thank you for your feedback. You have a period of 30 days from receipt of your products to exercise your right of withdrawal, without having to justify your reasons or pay a penalty. From France, return postage is free. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/01/2020
Very fast delivery - a big plus
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Response from Precision Ski
Hello Loris, Thank you very much :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/01/2020
deadline met
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Response from Precision Ski
Hi Christophe, Thanks for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/01/2020
Fast and efficient
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Response from Precision Ski
Hello, thank you for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2020
Fine
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Response from Precision Ski
Hello Gilles, Thank you for your opinion :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/01/2020
Order arrived on time and undamaged
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Response from Precision Ski
Hi Nais, Thanks for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/01/2020
I am not satisfied because I ordered size 38 shoes. I received shoes where it is noted size 40,5 on the box and in the shoes whereas they cut for an incomprehensible 38. Explanation of the site no only answer if you are not satisfied return the shoes....
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Response from Precision Ski
Hello, We don't understand the problem. You ordered a size 38, and there was a 38 in the original box? There is no real problem, it happens regularly that brands like New Balance make a mistake on the external and internal labeling, however the product in the box corresponds to the product ordered. After checking, the response from our customer service department was not correct. But we just checked with the person who answered you, she did not understand the real problem of what I read, that's why the person proposed you to return the product. New Balance had a whole series with an error of printing of size on the boxes and labels of the shoe, but in no case a counterfeit or other. We have 46 stores, 5 websites, a French company based in Savoie for 21 years, we could never afford to sell counterfeits. We work directly with the brands, without intermediaries, and this is certainly the case with New Balance. The problem was reported to New Balance several months ago, and as I told you, the shoes are indeed the size ordered, the 13-digit bar code is for us the exact reference and not the labels. Sorry that the exchange did not go well with the advisor.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/01/2020
Great 24-hour delivery. The only drawback is that the packaging and the helmet arrived full of dust.
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Response from Precision Ski
Hello Jérémy, Thank you for taking the time to write your feedback :) We apologize for the inconvenience. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2020
Order well received very satisfied with superb gift wrapping
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Response from Precision Ski
Hello Isabelle, Thank you for taking the time to write your feedback :) See you soon, The Precisionski team
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