Customer reviews of Precision Ski

Hello Fabrice,

Thank you for your feedback. We are sorry to hear that the down jacket did not meet your expectations and that you encountered an issue with the delivery. We take your comments very seriously and will do what is necessary to improve our service. Please do not hesitate to contact us directly so that we can find a solution together.

Best regards,
The Precision Ski team

Hello Nathalie, We are very sorry for the cancellation of your order, but at this time of year orders are flooding in and it may happen that two orders cross and the product will not be available for both. We apologize for the inconvenience. Season's greetings, The Précision Ski team

Hello, Thank you for your feedback. Our teams replied to you at the beginning of the afternoon, informing you of the procedure to follow for any product return. We hope that your next order will bring you complete satisfaction. See you soon, The Précision Ski team

Hello Manuel, According to the size chart, a French 48 corresponds to a Finnish 54. We have therefore sent you a 48. On Icepeak products, there may be two labels, one indicating the French size and the other indicating the Finnish size. See you soon, The Precision Ski Team

Hello Valérie, Thank you for your feedback. We are very sorry about this incident. We make every effort to pack our products as securely as possible before entrusting them to the carrier. We will pass on the information to the logistics department to optimize our packaging. See you soon, The Precision Ski team.

Hello Jean-François, Thank you for your feedback. We are sorry that your order did not bring you complete satisfaction. As indicated in your email, you did order a size S. Our customer service department has sent you the return procedure for a refund. Sincerely, The Precision Ski Team

Hello, Thank you for your review, all feedback is important to us and we're sorry to hear you had such a frustrating experience. Have you contacted us? I don't see any follow-up. We are available every day from Monday to Friday. In the meantime, we wish you happy holidays

Hello, thank you for your feedback. However, we would like to give you a more precise answer to your question. First of all, you chose to have your order delivered by appointment with Dpd, but this is not the cheapest delivery option. You have the option of using Mondial Relay 4 for delivery within 72 hours. Delivery is offered on our site for purchases of 150 or more. We can't afford to offer delivery at a lower price. Transport has a cost - it's the main cost for an e-commerce site. In-store delivery has nothing to do with it, it's a free delivery among our 38 stores in Savoie, it's not a drive, just a collection point that we offer in addition to traditional deliveries. We offer 3 carriers so that every customer can have the experience of their choice, and it's up to you to choose the one you want. If you've decided not to take the economy option, it's still difficult to order in any case and then come back and give it a bad mark. To put it simply, out of 5 modes offered, you chose the second most expensive... Best regards.

Hello, Your rating is a little harsh, the product does not meet your expectations. You can return the product free of charge and get your money back. Thank you for your understanding.

Hello, Thank you very much for your feedback. We are pleased to hear that customer service was able to meet your expectations. We sincerely apologize for the inconvenience. We look forward to seeing you again on Précisionski.fr. Good day, The Précisionski team

Hello, thank you for sharing your experience. Regarding prices, we charge the prices recommended by the brand. However, we are sorry for the inconvenience caused by the defect and the delivery problem. We will pass on this information to our partner. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team

Hello, We're sorry for the inconvenience. Could you tell me a little more about the packaging to try to understand if the problem comes from our services or the carrier. Thank you in advance for your feedback.

Hello, We appreciate your dissatisfaction. However, we would like to provide you with some additional information. You ordered at 2:27 pm, but orders leave the same day until 2 pm as indicated on the site. We still prepared your order and gave the parcel to the evening pick-up, which does not guarantee delivery within 24 hours. The parcel took 48 hours and was delivered on Saturday. Moreover, in Chronopost's emails, it is clearly indicated that there are some delays due to COVID, but in your case there was nothing abnormal since you placed your order after the deadline indicated on the site. As a result, your rating is very harsh and does not really reflect your experience.

Hello, As indicated in the terms and conditions, you buy the products without tax and not with VAT, so 20% less. Please note that customs duties and taxes may be added by export carriers.

Hello François, We take note of the problem you have encountered with the transport company. Your message is very important to us, as it enables us to report any problems to the carrier. We apologize for the inconvenience. We hope to see you again on Precisionski.fr :) See you soon, The Precisionski team

Hello, What is the problem with your message? Thank you very much.

Hello, Do you have a photo of the product you received so that we can see the problem? Would you like to return or exchange the product? Thank you.

Hello, We are sincerely sorry for the error, you should have contacted us and we could have solved the problem within 24 hours. Please accept our apologies.

Hello, Sorry for the delay, as the tracking indicates, Chronopost had a delivery problem with this shipment which left the same day as the order. We have reported the problem, as we have 98% delivery in 24h with them, sometimes there is a delivery problem that we can not control. Thank you for your help.

Hello, We don't really understand your opinion. On the site you have 4 modes of transport, including 2 by relay or you choose the relay as you see fit, each time you have to check yourself. Then you have emails at each stage with tracking but also sms from Chronopost. In your case you received all the information several times to recover your parcel here: SPORT TECH 17 RUE SAINTE BLANDINE 73120 COURCHEVEL MORIOND Thank you for your feedback, the note seems very severe.

Hello, We're sorry to hear about this bad experience. We have passed on the message to logistics, we always send caps in a suitable box. There was an error on our side and we are sincerely sorry, one of our preparers probably wanted to go too fast during this busy period, which is not excusable of course. Would you like to exchange the product?

Hello, We're sorry about the delivery problem you had with Chronopost. After our research and request to locate the driver, it turns out that he did indeed arrive at your home on Tuesday, the GPS tracking indicates a stop at your address. Were you absent for a moment, perhaps? Chronopost has no interest in redirecting the parcel to a relay, as this includes penalties for them. It's a shame to give such a low mark for our services and the site, knowing that your problem concerns the carrier, not the product or the experience on the site as your order shipped and processed the same day. Thank you very much.

Good evening, We do not understand your message. We have checked your order, we see no complaint, no request for return. The product ordered is a cap, what is the error with the product received, there could be an error, however with no complaint we can not intervene. Please get back to us with more information about a possible problem.

Hello, The prices do not change on our side, it comes from a problem of internet provider for some customers. Our site is equipped with a system that locates the customer's connection. When your connection goes through a foreign router, the system proposes the prices before tax, but once you enter your address, it detects a delivery in France and gives the VAT of 20% on the summary. We're aware that this can lead to misunderstandings, and we're trying to rectify the situation. Unfortunately, it still happens rarely, but it's always there. We are sincerely sorry, but in any case there was no discount or price change, just a price excluding tax.

Hello, What is the problem with our site? I don't see any complaints on your part, an order delivered in 48 hours. Please come back to us to inform us of the problem.

Hello, what's the problem, the note seems to contradict the service, a note of 2?

Good evening, We are sorry that the parcel arrived in this condition. Could you please revise your note as it is very severe for a transport problem. Thank you for your feedback.

Hello, Would you like to return the product or exchange it? We use photos sent directly by Superdry.

Bonjour. Veuillez accepter nos plus plates excuses pour ce désagrément. En effet le ski que vous aviez commandé présentait un défaut de fabrication, Nous vous avons alors proposé un échange pour un ski de qualité supérieure. Dans les informations de montage, vous nous avez indiqué 31 qui correspond en pointure Mondopoint à une longueur de semelle de 355 mm et non 310 mm comme vous semblez avoir voulu nous indiquer. Ce malentendu a eu pour conséquence un montage en désaccord avec vos attentes. Nous vous avons fait parvenir un bon de retour prépayé afin de nous retourner sans frais votre colis et procédons au remboursement complet de votre commande. Bien cordialement. Hello. Please accept our flatter apologies for this inconvenience. Indeed the ski you had ordered had a manufacturing defect, we then offered you an exchange for a high quality ski. In the mounting information, you indicated to US 31 which corresponds in size Mondopoint to a length of sole of 355 mm and not 310 mm as you seem to have wanted to indicate to us. This misunderstanding has resulted in a disagreement with your expectations. We have sent you a pre-paid return voucher so we can return your parcel without charge and proceed with the full refund of your order. Well cordially

Hello, what exactly is the problem, do you have a photo of the product received?

Good evening, Thank you again for your understanding. We apologize again for the oversight, which was rectified the next day. Thank you for your understanding.

Hello, What is the problem with your order, we do not understand your message.