The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
Hello, We are happy to have met your expectations. Thank you very much and see you soon on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/02/2021
I had to travel to another town to pick up my parcel, even though I had requested delivery to a relay station near my home.
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Response from Precision Ski
Hello, Thank you for sharing your experience. We are very sorry for the inconvenience. Given the current conditions, some collection points are overloaded and our partners have no choice but to deliver the parcel to the nearest available collection point. We will of course pass on the information to the carrier in order to improve the service. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/02/2021
Not enough product information If not fast and well packaged
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We're sorry for the inconvenience and will pass on this feedback to the relevant department. See you soon on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/02/2021
Bonnet size small
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Response from Precision Ski
Hello, Your rating is a little harsh, the product does not meet your expectations. You can return the product free of charge and get your money back. Thank you for your understanding.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/02/2021
Fast delivery in a worldwide relay (Imphy shopkeeper at the top!) Product complies with my wishes.
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Response from Precision Ski
Hello, We are happy to hear that your experience with the site went well. Thank you for your feedback and see you soon on Précision Ski. Good day, The Précisionski team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 14/02/2021
Delivery was very quick and since there occurred a little mistake in the proceeding of my order a very customer friendly solution was found. This is why it's "only" 4 out of 5 :) Definitely recommendable. Merci beaucoup!
Response from Precision Ski
Hello, Many thanks for your feedback. We are sorry again for the mistake. We are really happy to hear the recommendation. Hope to see you soon on Precision Ski. Have a great day, The Precisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/02/2021
I ordered 2 t-shirts from Picture Organic Clothing. The order was very easy to place via the Precision Ski website and delivery was fast. To my regret, the t-shirts were too big. So I returned the items and wrote to customer service, who were very responsive. The return went smoothly and the refund was prompt. In conclusion, a good experience.
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Response from Precision Ski
Hello, Thank you for your feedback. We're delighted to hear that, despite the size problem, everything went smoothly and that you're happy with the site's interface. See you soon on Précision Ski Good day, The Précisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/02/2021
I have no complaints about the product, which is in order. On the other hand, I paid almost 6 euros for express delivery (max 72h), and I didn't receive my article until more than a week after it had been dispatched. I contacted precisionski to explain my dissatisfaction and never got a reply. Admittedly, the parcel was delayed due to bad weather, but a reply from them would not have been out of place.
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Response from Precision Ski
Hello, Thank you for your feedback. However, we would like to add some information to your comment. You sent us a message on 11/02 at 9:20 am, our advisor replied at 10:46 am with the following message: Hello Catheline, Thank you for contacting us. We are very sorry for the inconvenience. We have launched an inquiry with the carrier to find out where the parcel is at the moment. My interlocutor told me it was on its way but could not guarantee a delivery date. I'll keep an eye on it. Sincerely," Behind we launched the procedure with Dpd. Dpd is not an express service at all, you could have taken Chronopost which is the same price and delivers in 24h. We are sincerely sorry for the delay in your parcel, due to bad weather according to the tracking system, but we did reply to your message 1h30 after receiving it, perhaps it's in your spam folder? We wish you all the best.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/02/2021
well .
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Response from Precision Ski
Hello, thank you for your feedback and see you soon on our site. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
RAS product found easily
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Response from Precision Ski
Hello, We are happy that your purchase went well and that the interface allowed you to find your product quickly. Thank you very much and see you soon on Précisionski.fr Good day, The Précisionski team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 29/01/2021
Perfect
Response from Precision Ski
Hello, Thank you for sharing your customer experience and hope to see you soon on Precisionski.fr Have a great day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Very good - super fast delivery within 48H - only reason for not putting 5***** is that there was no more protection net for the ski touring skins and no way to pre-order them for later or in 2 expeditions.
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Response from Precision Ski
Hello, Thank you for your positive feedback. We are very sorry for the inconvenience. With the current demand for practice, the stocks available from the brands are low and this is why we could not respond favorably to your request. We apologize once again. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/01/2021
Good contact with customer service following a small bug when paying for the order.
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Response from Precision Ski
Thank you for your feedback. We are sorry for the inconvenience and hope to see you soon on Précisionski. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/01/2021
Satisfied
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Response from Precision Ski
Hello, Thank you very much for sharing your experience and we look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
Good site, reactivity in order processing and shipping. In my opinion, the package should be more discreet (make it more anonymous by removing the site logos, for example). Mine has been opened... Otherwise R.A.S
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are very sorry for the inconvenience and will pass on your suggestion to the department in charge. We are delighted that everything went smoothly. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/01/2021
Good site navigation and customer service
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Response from Precision Ski
Hello, We're delighted that you liked the site's interface. Thank you very much and we look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/01/2021
Very efficient, fast delivery with very good follow-up.
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Response from Precision Ski
Hello, We are delighted that you liked the service we offered. Thank you for your feedback and see you soon on our site. Good day, The Précisionski team.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/01/2021
The site is well designed, but the order form does not include the model year of the ski, which can lead to a mistake in the mileage. This is what happened to me, I wanted the 2021 version of the ski and I got the 2020 version. Immediately after payment I had a doubt, I immediately chatted with the sales department but it was impossible to go back on the order, the skis were shipped under the pretext that the discount was important, too bad. I wasn't attentive enough, I made a mistake, and I wasn't given a second chance after only a few minutes.... .a sale is a sale...
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are very sorry for the inconvenience. Normally all our products must have the reference season. We will pass on the information so that vigilance is even more important. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/01/2021
Explicit site but you do not take into account the customer's request you are there to sell !!!!
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Response from Precision Ski
Hello, Thank you very much for your feedback. We apologize for the inconvenience. If you have any questions, please contact our customer support team at [email protected]. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/01/2021
Fast delivery
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Response from Precision Ski
Hello, Thank you for your feedback. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2021
Practical site. Correct delivery with short relay point lead times.
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Response from Precision Ski
Hello, We're delighted to hear that Précisionski.fr has met your expectations. Thank you very much for sharing your experience and we look forward to seeing you on the site. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2021
very fast delivery, product in good condition but package opened on arrival
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Response from Precision Ski
Thank you very much for your feedback. We are very sorry for the inconvenience. We look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/01/2021
Site a little more expensive than others
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Response from Precision Ski
Hello, Thank you for taking the time to share your experience with Précisionski.fr. The prices on the site are the brand's recommended prices. We are not more expensive than these recommended prices. We look forward to seeing you again on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/01/2021
The customer service is perfect! But the product does not conform to the photo
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Response from Precision Ski
Hello, Thank you very much for your feedback. We are pleased to hear that customer service was able to meet your expectations. We sincerely apologize for the inconvenience. We look forward to seeing you again on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
Fine
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Response from Precision Ski
Hello, Thank you very much for your feedback. See you soon on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2020
no problem
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Response from Precision Ski
Hello, thank you for your feedback and we look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/12/2020
I ordered a jacket at an exorbitant price which arrived with a few defects plus the delivery was a mess from start to finish.
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Response from Precision Ski
Hello, thank you for sharing your experience. Regarding prices, we charge the prices recommended by the brand. However, we are sorry for the inconvenience caused by the defect and the delivery problem. We will pass on this information to our partner. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/12/2020
very good. the products are of good quality and at a fair price. the site and the service are responsive and friendly. unfortunately i have to return the product because the size doesn't fit. When I've been reimbursed, I'll put 5 * ;-) Happy New Year 2021 to all!
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Response from Precision Ski
Hello, We're delighted to hear that your experience on Précisionski.fr went well. We apologize for the inconvenience caused by the size problem. Thank you very much for sharing your experience and we look forward to seeing you again on the site. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
well
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Response from Precision Ski
Hello, Thank you very much for taking the time to share your experience. We look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
The product arrived in perfect condition and correctly packaged. I'm only giving it 4 stars because the delivery was handled by DPD: 5 days late and probably more if I hadn't gone to the depot, but that's not really Précision Ski's responsibility.
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are sincerely sorry for the inconvenience and will pass on the information to the carrier. We look forward to seeing you on Precisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/12/2020
Conflicting information about the delivery date, but the order was finally delivered just in time for Christmas, so we are satisfied.
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Response from Precision Ski
Hello, We are delighted with your satisfaction. We are sincerely sorry for the inconvenience caused by the delivery problem. Thank you very much for your positive feedback and we look forward to seeing you again on Precisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/12/2020
Correct follow-up
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Response from Precision Ski
Hello, Thank you very much for taking the time to share your experience with us. See you soon on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Package well received, but packaging torn: shame...
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Response from Precision Ski
Hello, Thank you very much for your feedback. We are sorry for the inconvenience caused by the damaged parcel. We will pass on the information to the carrier. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Fast and accurate delivery.
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Response from Precision Ski
Hello, Thank you very much for your feedback. We're glad you liked the service. We look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
Fast delivery good product however it had leaked reception and soaked the box .
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are sincerely sorry for the inconvenience. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
The product is very good. It's just the delivery that didn't suit me. I was supposed to be delivered to my home but the delivery man forced me to go and pick up the parcel at a relay point.
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are very sorry for the inconvenience. We will pass on the information to the carrier. We look forward to seeing you again on Precisionski.fr Good day, The Precisionski team.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
??????
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Response from Precision Ski
Hello, Thank you for sharing your experience. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2020
Ras thanks for the hat
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Response from Precision Ski
Hello, We are delighted to have met your expectations. Thank you very much for your feedback and see you soon on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2020
I would have liked a little more detail on the products
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We apologize for the inconvenience. We will forward your request to the appropriate department. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
Good site, easy navigation, delivery with tracking Top, fast shipping. Only drawback, not enough precision on the size of the products..S.M.L .
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are sorry for the inconvenience. We put French sizes online and I understand that on some brands there may be a question. We'll pass on your request to the relevant department. We look forward to seeing you on Précisionski.fr. Good day, The Précisionski team
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