Customer reviews of Precision Ski

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 244 published reviews
5 8 275 90% 4 700 8% 3 147 2% 2 53 1% 1 69 1%

Summary of reviews

The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.

2 star reviews

Reset filters
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/03/2017
Product not as pictured!
Translated reviews
Response from Precision Ski
Hello, what's the problem? We have no email, no return request. Is the Oakley mask the wrong one?
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/02/2017
The item was not as advertised, too bad.
Translated reviews
Response from Precision Ski
Good evening, According to your order, there was an inversion between the fluorescent pants you ordered and the green one. We have sent you a free return slip and issued a full refund. We apologize again.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/02/2017
Terrible delivery
Translated reviews
Response from Precision Ski
Hello, We don't really understand the deplorable delivery as you indicate from Chronopost. Here is your tracking: http://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XY542786119FR&langue=fr The order left on Friday, the day you ordered, but they were unable to deliver on Saturday due to bad weather in France. The parcel was relayed on Tuesday because on Monday they were unable to deliver the relay which was closed. Your note is very severe, it's not as if the parcel took 3 weeks, or that you had to pay 9.90 for delivery from home. Neither Chronopost nor we are responsible for the delay, but it's hard to break our notification system for a 48-hour delivery time.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/01/2017
Correct site
Translated reviews
Response from Precision Ski
Hello, Is it normal or not your rating of 2, because your comment seems to indicate that it was "Correct" but we have a rating of 2 out of 5?
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/01/2017
Cardboard box all damaged, and box of shoes of another brand. Really disappointed
Translated reviews
Response from Precision Ski
Hello, Our apologies, this is a mistake on our part, the shoes should not have been sent in this non-original box. Would you like us to send you the original box within a few days while you request it from Lange?
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/01/2017
Fast delivery. Too bad the wrong product was delivered. Quick return processing
Translated reviews
Response from Precision Ski
Hello, what exactly is the problem, is this the wrong model? There may have been an error on our part. Please send us the reference number of the product received so that we can proceed with the exchange.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/12/2016
Hello, The note may seem a bit high, but when you select the gift-wrapping option, it's not to receive a product without its gift wrap. Not living at the delivery address where the product was delivered, I discovered on Christmas Day that it wasn't wrapped. I was a bit stuck and offered the pair of gloves without the package. Respecting a customer also means respecting the contract between the two parties. Even though I'm also in the trade, I'm not going to lecture you. I'll be delighted to order from your website again in a few weeks' time to complete my ski equipment. In this respect, I would like to ask you for a commercial gesture by way of compensation. Thank you in advance, Sincerely, Antoine Glenard PS: Apart from that, the gloves are comfortable and solid.
Translated reviews
Response from Precision Ski
Good evening, We have no excuses, even though a computer bug made gift-wrapped orders invisible in our system for several days. We are unforgivable and would like to apologize once again. We have refunded your packaging costs and added a further 15% to your order as a gesture of goodwill. We apologize again.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/12/2016
error in the number of pieces sent
Translated reviews
Response from Precision Ski
Hello, what is the problem?
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/02/2016
I ordered a size MP 30 and was sent a 30.5.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/01/2016
I stand by the factual elements given in my first comment and find the supplier's attitude deplorable: you have to accept customer feedback from a satisfaction analysis and implement an action plan. I maintain that the snowboard size delivered did not correspond to the order (a point I can prove by the invoice), and that the solutions proposed did not satisfy me. I maintain that the person I contacted by phone before ordering confirmed that the size I requested was physically available, and that their team didn't have a snowboard specialist when I asked about bindings. The supplier is free to refuse my comment via "Avis Vérifiés", but there are other ways of making it public.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/12/2015
Complete but beware of the correspondence between the products in photos and those actually delivered and moreover it is the customer who pays the shipping and return!!!!
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/11/2015
Parcel lost but I was reimbursed.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/12/2015
The item does not match the model ordered (purple with pattern). The anti-theft device could have been removed from the garment!
Translated reviews
We use cookies for audience measurement and improving user experience.