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A
Rating: 4 out of 5
Arrived on schedule
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Customer reviews of Precision Ski
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 244 published reviews
Summary of reviews
The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Parcel well packed fast shipping thank you
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A
Rating: 3 out of 5
The day after my delivery, I received a code for a 20% discount. I emailed to see if they could apply the discount or if I should cancel and reorder, but no sound, no picture. A bit disappointing.
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Response from Precision Ski
Hello, we have sent a reply to your request. The code was displayed on the product sheet, on the home page and on a permanent banner. As explained, once the order has been placed and processed, we are unable to carry out this type of practice for accounting purposes. We explained this response to you by e-mail, telling you that when you place your next order, you'll be able to use a special 20% code exclusively for you. I'm really sorry if the e-mail didn't arrive (spam perhaps)?
V
Rating: 4 out of 5
the staff was very helpful, as I ordered the wrong size and they've made sure I got the right one after having made my order. however, I asked that the skis be gift wrapped which they were, but the price tag was left on the packaging. also, the gift message wasn't there at all. so 4 stars, but I do recommend them.
A
Rating: 3 out of 5
Too thin and too light for the price! It even looked like the package (in a simple plastic box) was empty. Disappointed with this purchase. Much too expensive for this purchase.
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Response from Precision Ski
Hello You received your product in an envelope made for textiles, a tear-proof envelope that Chronopost uses by the millions. Your comment relates to the product, not the experience on the site. You have the right to return the product if it does not suit you for an exchange or refund. Thank you for your feedback.
A
Rating: 4 out of 5
I had checked the box "no email", but I still received emails about promotions. To be corrected, when you say no, you mean no.
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A
Rating: 3 out of 5
Nothing to say about the product, but why offer gift-wrapping (for a fee!!!) if you're going to make a botched gift-wrap with scraps of paper that don't even cover the contents?
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Response from Precision Ski
Hello, We apologize for the poor packaging. We have refunded the gift costs and would like to apologize again for the inconvenience. Thank you for your understanding.
A
Rating: 3 out of 5
The site is impeccable in every respect. Attractive prices compared to other sites for the same product. Fast shipping and great care taken with the package. The only drawback is that the technical description of the product is a little superficial. It seems to me that for a helmet, weight is an important element to take into account. Unfortunately, this was not included in the description. It turns out that upon receipt, it weighed 550 grams, which is a lot for a helmet that's said to be light, whereas other helmets weigh only 430 grams. As such, I'm a little disappointed.
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Response from Precision Ski
Hello, we apologize for the incomplete description of this product. We've changed our method this year, so that products have large descriptions with as much information as possible. This helmet being an old product, at the time we still lacked experience on the data sheets, but we've corrected that this year. We apologize again.
A
Rating: 3 out of 5
- Disappointed not to have received the cover shown on the website photo - very fast delivery
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A
Rating: 4 out of 5
the site is clear and easy to order, but the items only have a photo, which seems a little inadequate
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A
Rating: 4 out of 5
Quick and reliable order processing and follow-up
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A
Rating: 4 out of 5
very accessible
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A
Rating: 4 out of 5
easy access and home delivery
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A
Rating: 4 out of 5
I didn't know about this site and I was very satisfied with their services.
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A
Rating: 4 out of 5
Fast delivery, products well packaged and as ordered. Satisfied
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A
Rating: 3 out of 5
Small problem with the order which was cancelled then finally maintained but the parcel nevertheless arrived 15 days late. Helpful and responsive team, who kept me regularly informed. However, a commercial gesture would have been welcome.
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A
Rating: 4 out of 5
an invoice from another customer attached to my order???
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A
Rating: 4 out of 5
Fast, on-time delivery - shame it's not fast otherwise nikel
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A
Rating: 4 out of 5
How well unwound, fast delivery
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Very good site. On the other hand I was not informed of the delivery in store. ....but fortunately the purchase was there on time!
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
One problem when I picked up the parcel: it had been opened, damaged and the guarantee strip was no longer intact. Otherwise very good information and availability of Jean-Valerie to telephone, before my order, during this one and after following the concern of state of the colissimo.
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A
Rating: 4 out of 5
Fast, but only at relay points
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A
Rating: 4 out of 5
all was perfect
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A
Rating: 4 out of 5
A wide range of interesting prices and choices
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A
Rating: 3 out of 5
Navigation is not fluid, it takes several clicks for the requested page to be displayed, and the same goes for adding items to the basket, which remains empty even though I'm told that the item has been added.
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Response from Precision Ski
Hello, We encountered various problems on our site during the black friday period. Our development team has corrected all the problems, and you should no longer encounter any anomalies during your browsing. We apologize again for any inconvenience caused.
A
Rating: 4 out of 5
Relay point error but all in all, everything went well. Quality product.
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A
Rating: 4 out of 5
Well-stocked, very satisfactory prices and selection
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A
Rating: 3 out of 5
You could have had very well if I had not received a product damaged and dirty damage ...
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Response from Precision Ski
Hello, what's the problem, we haven't received any information from you other than this review. We are here to solve any problem, so if we can exchange the product or find another solution, please come back to us.
A
Rating: 4 out of 5
Great!
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A
Rating: 4 out of 5
Friendly, efficient customer service
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A
Rating: 3 out of 5
The site is well done, but one of the two products received did not correspond to the order.
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V
Rating: 4 out of 5
Good site
A
Rating: 4 out of 5
Satisfactory.
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A
Rating: 4 out of 5
fast and very well packaged
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A
Rating: 3 out of 5
Very dirty outside. Inside very good
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A
Rating: 4 out of 5
For a first order on this site, I am satisfied. Product conforms to the description.
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A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
WELL DONE
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