The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
Hi Jeanne, We're sorry but it's clearly stated on our website that we don't do exchanges (for logistical reasons) but only refunds. Have a nice day, The Precision Ski team
O
Olivier C.
Rating: 4 out of 5
following a purchase from 27/02/2023
Fine
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Response from Precision Ski
Hello Olivier, Thank you for your positive feedback! We're delighted to hear that you're happy. Have a nice day and see you soon, The Précision Ski team
E
Emilie B.
Rating: 3 out of 5
following a purchase from 23/02/2023
Fast delivery, fast refund but I did not receive the right item.
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Response from Precision Ski
Hello JB, Thank you for your feedback. We strive every day to make your experience better, we apologize for this visual error. Have a nice day and see you soon, The Precision Ski Team
D
DOMINIQUE H.
Rating: 4 out of 5
following a purchase from 02/02/2023
Fast delivery, a return note in the packaging would have been a plus, fortunately I didn't need one!
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Response from Precision Ski
Hello Dominique, Thank you for your feedback. We strive every day to make your experience better, so we're delighted we were able to meet your expectations. The Precision Ski team
C
corinne D.
Rating: 3 out of 5
following a purchase from 19/01/2023
very good pants but received in size 38 instead of 40
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Response from Precision Ski
Hello, Thank you for your feedback. On our website, the sizes indicated are the French sizes. On Lutha products, we do indicate that two labels may appear on the product, one indicating the French size and the other corresponding to the Finnish size. You have received a French size 40 which corresponds to a Finnish 38. See you soon, The Precision Ski Team
F
Franck T.
Rating: 4 out of 5
following a purchase from 31/01/2023
Perfect, photo a little small.
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Response from Precision Ski
Hello Franck, Thank you for your feedback. We'll pass on the problem with the photos to the IT department. See you soon, The Precision Ski team
H
Hervé B.
Rating: 3 out of 5
following a purchase from 13/01/2023
I bought a backpack that had a defect. Following the return and new order I received either the same bag or another bag with the same defect. I'm waiting for them to get back to me following my complaint email. To be continued
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Response from Precision Ski
Hello Hervé, We're sorry to hear that. We are waiting for your e-mail so that we can forward it directly to the brand for after-sales service. Could you please send us photos and a description of the fault? We'll be in touch as soon as possible. See you soon, The Precision Ski team.
N
Nicolas T.
Rating: 4 out of 5
following a purchase from 08/01/2023
Satisfactory site navigation. On the other hand, delivery by Relay mondial was not at all satisfactory. The parcel was not in the relay point indicated in the email sent by Precision Ski. What's more, the parcel was not in the relay point I had chosen, but in another relay point several kilometers away.
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Response from Precision Ski
Hello Nicolas, Thank you for your feedback. We are sorry to hear that the delivery with Mondial Relay did not meet your expectations. If the relay point initially chosen is full, Mondial Relay chooses an alternative relay point in the vicinity of your address, taking care to inform you. We sincerely apologize for this poor delivery experience. The Precision Ski team
M
Maria R.
Rating: 3 out of 5
following a purchase from 23/01/2023
I sent many messages to change the color of the backpack, but nothing,...
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Response from Precision Ski
Hi Maria, We were unable to change the color of your backpack because your order was shipped 30 minutes after you paid on the website. We are sorry we were unable to change your order. The Precision Ski Team
R
Roberto R.
Rating: 4 out of 5
following a purchase from 18/01/2023
Ok thanks
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Response from Precision Ski
Hello Roberto, Thank you for your feedback. See you soon, The Precision Ski Team
J
Javier S.
Rating: 4 out of 5
following a purchase from 19/01/2023
The package arrived on schedule.
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Response from Precision Ski
Hello Javier, Thank you for your positive feedback! We are happy to know that you are satisfied. The Précision Ski team
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Nicola O.
Rating: 4 out of 5
following a purchase from 17/01/2023
All OK
Response from Precision Ski
Hello Nicola, Thank you for your feedback! We are delighted that your experience with Precision Ski went so well. Have a nice day and see you soon, The Precision Ski team
T
Thibault B.
Rating: 4 out of 5
following a purchase from 30/12/2022
Fast, quality service
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Response from Precision Ski
Hello Thibault, Thank you for your message. It's important for us to read your feedback and see you satisfied. Have a nice day and see you soon, The Précision Ski team.
C
CAPUCINE V.
Rating: 4 out of 5
following a purchase from 05/01/2023
Xxxx
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Response from Precision Ski
Hello, Thank you for your positive feedback! Best wishes, The Précision Ski team
M
Marie-France C.
Rating: 4 out of 5
following a purchase from 21/12/2022
Delivery on time, I've discovered the AULP brand, great quality, great fit.
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Response from Precision Ski
Hello Marie-France, Thank you for sharing your experience with us. We are delighted to have been able to live up to your expectations, your satisfaction is our priority. Best wishes, The Précision Ski team
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Eric L.
Rating: 4 out of 5
following a purchase from 22/12/2022
CLEAR!
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Response from Precision Ski
Hello Eric, Thank you for your feedback. We are happy to know that you are satisfied. Best wishes, The Précision Ski team
M
MARTINE P.
Rating: 4 out of 5
following a purchase from 07/12/2022
A little fright after confirming payment for the order because I didn't receive a confirmation email. The customer service I contacted confirmed my order. In the end, everything went smoothly. I received the order. Very good quality.
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Response from Precision Ski
Hello Martine, Thank you for your comment. We strive every day to make your experience better, so we are delighted that we were able to meet your expectations and we apologize for this little scare! Best wishes, The Précision Ski team
J
Jean-Luc L.
Rating: 4 out of 5
following a purchase from 18/12/2022
Difficult to use a credit
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Response from Precision Ski
Hello Jean-Luc, Thank you for your feedback. Following the processing of your return, you have received a credit invoice by e-mail. This is useful for our accounting purposes as well as yours, to indicate that a product has been returned and refunded. Rest assured, it's indeed a refund, and the payment method you used for your purchase will be credited within 48 hours. Happy Holidays, The Précision Ski Team
C
cyril T.
Rating: 3 out of 5
following a purchase from 16/12/2022
Hello, I placed an order with delivery to my place of work, the delivery was made to a point relay which is located 5 km from the village, as a shopkeeper during the Christmas period it was very difficult for me to free myself during the opening hours of the point relay. I only learned about delivery to a point relay when the delivery was made, it was up to me to adapt to be able to collect my parcel....a little annoyed I must admit and not used to you... this said very happy with my order... I remain a customer without problems I would just have liked to be warned when ordering that I would be delivered in a point relay and not at home I would have arranged before... thank you... I wish you all the best for the festive season... cyril
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Response from Precision Ski
Hello Cyril, Thank you for your feedback. We are very sorry for this bad delivery experience. Delivery by Mondial Relay is indeed made in shops that act as a relay point for their company and is therefore not a home delivery. Next time, opt for a GLS delivery, and they'll deliver to the place of your choice. Happy holidays, The Précision Ski team
D
Denis S.
Rating: 4 out of 5
following a purchase from 16/12/2022
fast efficient
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Response from Precision Ski
Hello Denis, Thank you very much for your message! We are happy to be able to meet your expectations on a daily basis. Happy holidays, The Précision Ski team
A
Aurore D.
Rating: 4 out of 5
following a purchase from 13/12/2022
Order received very quickly and in perfect condition Just the color on the photo did not match that of the product.
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Response from Precision Ski
Hello Aurore, Thank you for your positive feedback! Your shared experience is always read with attention, please do not hesitate to contact customer service for this kind of problem, we are here to help you. Happy Holidays, The Précision Ski team
D
Danielle P.
Rating: 4 out of 5
following a purchase from 11/12/2022
perfect. nedeleg laouen d an holl .
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Response from Precision Ski
Hello, Thank you for your positive feedback! We are happy to know that you are satisfied. Happy holidays, The Précision Ski team
P
Philippe F.
Rating: 3 out of 5
following a purchase from 16/12/2022
Impossible to enter the promo code. Too bad I lost 40 euros
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Response from Precision Ski
Hello Philippe, Thank you for your feedback. We are sincerely sorry for this incident, do not hesitate to contact our customer service for this type of problem, it can be resolved very quickly. Have a nice day,
N
Nuggets N.
Rating: 4 out of 5
following a purchase from 10/12/2022
the package arrived in bad conditions, but the boots where ok
Response from Precision Ski
Hello, Thank you for your feedback. We are very sorry about the delivery, however we are happy to hear that your boots are suitable for you. Happy Holidays, The Precision Ski Team
S
Sebastien D.
Rating: 3 out of 5
following a purchase from 26/11/2022
Ordered size probably no longer available and sent the next size down. Too small, and no gift to give on the big day. But very correct and efficient after-sales service, easy contact, quick return and refund.
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Response from Precision Ski
Hello Sébastien, Thank you for your feedback. We are sorry for the inconvenience, there was a miscommunication with the brand and a size exchange was made following labeling, we understand your disappointment. Nevertheless, we thank you for your kind words about customer service, we strive every day to bring you satisfaction. Happy holidays, The Précision Ski team
L
laurent C.
Rating: 3 out of 5
following a purchase from 27/11/2022
Anti-theft device not removed...
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Response from Precision Ski
Hello Laurent, Thank you for your feedback. We are sincerely sorry for this oversight, you can contact customer service, it will be a pleasure to help you. Happy holidays, The Précision Ski team
J
Juline L.
Rating: 4 out of 5
following a purchase from 29/11/2022
Fast shipping, order conforms except for a small snag on the cap.
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Response from Precision Ski
Hello, Thank you for your message! We are happy to be able to meet your expectations and apologize for any inconvenience. Happy holidays, The Précision Ski team
S
sébastien R.
Rating: 3 out of 5
following a purchase from 25/11/2022
I did not receive an email indicating that the order had been confirmed.
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Response from Precision Ski
Hello Sébastien, Thank you for your feedback! On our side, two e-mails went out for you, a payment confirmation e-mail on 25/11 and a shipment e-mail on 28/11, perhaps they slipped into spam. We're sorry for the inconvenience, but we hope you were completely satisfied with your order. Have a nice day and see you soon, The Précision Ski team
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Gwenaelle C.
Rating: 4 out of 5
following a purchase from 28/10/2022
Fast delivery
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Response from Precision Ski
Hello Gwenaelle, Thank you for your encouraging feedback. We are delighted to have been able to meet your expectations. Have a nice day and see you soon, The Précision Ski team.
G
GIUSEPPE M.
Rating: 4 out of 5
following a purchase from 23/09/2022
The site offers many quality products. I received the items a few days late, but everything was fine.
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Response from Precision Ski
Hello Giueseppe, Thank you for your comment. We are delighted to have been able to satisfy you. However, we are sincerely sorry for this inconvenience with the transport company, this kind of incident is totally beyond our control and we find it very difficult to remedy. We sincerely apologize and hope that your next order will bring you complete satisfaction. Have a nice day, The Précision Ski team
M
Martin W.
Rating: 3 out of 5
following a purchase from 08/09/2022
The advertised delivery time is not met, which is a shame, especially if the outing is organized.
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Response from Precision Ski
Hello Martin, We're really sorry about this delivery problem, unfortunately it's totally beyond our control. We hope your next order will bring you complete satisfaction. See you soon, The Précision Ski team
A
Arturo R.
Rating: 3 out of 5
following a purchase from 26/08/2022
The width of the ski holster is too narrow, making it very difficult to close where it meets the bindings. The service from Precision Ski is fantastic.
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Response from Precision Ski
Hello Arturo, We are sorry for the small inconvenience regarding the case, if you need it you can send us a return without any problem. Thank you for your comment about our service, it is a pleasure to help you. We hope your next order will be to your satisfaction. See you soon, The Precision Ski Team
G
Gilles M.
Rating: 4 out of 5
following a purchase from 19/07/2022
The delivery time was reasonable, and the product packaging was perfect.
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Response from Precision Ski
Hello Gilles, Thank you for your positive feedback. We are happy to have brought you satisfaction on your order and the services which surround it. We hope your next order will bring you complete satisfaction. Have a nice day and see you soon, The Précision Ski team.
M
Mathieu L.
Rating: 3 out of 5
following a purchase from 11/07/2022
Inconvenient site Delivery and order tracking ok
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Response from Precision Ski
Hello Mathieu, Thank you for your comment. We are sorry that our site did not live up to your expectations, however we are happy to see that the rest of your order went well. See you soon, The Précision Ski team
A
Aurélie G.
Rating: 4 out of 5
following a purchase from 05/07/2022
Super-fast shipping
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Response from Precision Ski
Hello Aurélie, Thank you for your encouraging feedback! We are happy to know that you like the order and our services. We hope your next order will bring you complete satisfaction. See you soon, The Précision Ski team
S
Stephane B.
Rating: 4 out of 5
following a purchase from 07/04/2022
My first order was lost by the delivery man, precisionski sent me back my order and I am very happy with my purchase. I recommend the products and precisionski
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Response from Precision Ski
Hello Stephane, Thank you for your encouraging feedback! We're sorry for the delivery problem, but we're happy to know that you like the order and our services. We hope your next order will bring you complete satisfaction. See you soon, The Précision Ski team
A
anne P.
Rating: 4 out of 5
following a purchase from 17/04/2022
Good service However the return process ' is not very clear
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Response from Precision Ski
Hello Anne, Thank you for your feedback. We do our best to explain our procedures as clearly as possible, and we'll do our best to do so. See you soon, The Precision Ski team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/03/2022
It was well delivered
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Response from Precision Ski
Hello, Thank you for your positive feedback. We are happy to have brought you satisfaction on your order and the services which surround it. Have a nice day and see you soon, The Précision Ski team.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/02/2022
Top shipping time. On the other hand, product price rather high and no free shipping over a certain amount.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/02/2022
Very good, just need to retrieve the order from the Montmelian site.
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