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L
Rating: 3 out of 5
Everything was okay with the order, but the packaging and shipping was just a huge box for a thin A4 envelope. And the ordered product was only a cap.
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Customer reviews of Precision Ski
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 244 published reviews
Summary of reviews
The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
3 star reviews
Reset filtersY
Rating: 3 out of 5
Anti-theft device not removed on item
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Response from Precision Ski
Hello Yveline, I'm sorry to hear that you've had this problem with the anti-theft device. We are aware that this can happen and we are doing our best to rectify it as quickly as possible. Thank you for bringing this to our attention and we'll make sure it doesn't happen again in the future. We appreciate your feedback and take note of your opinion. We look forward to seeing you again soon.
P
Rating: 3 out of 5
Very punctual delivery
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N
Rating: 3 out of 5
Had to wait a week for delivery but came from France so may be normal, good quality product.
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F
Rating: 3 out of 5
Long delivery time, even if the item comes from France
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N
Rating: 3 out of 5
The garment description was insufficient for me (quilted hood unlike the rest of the garment).
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Response from Precision Ski
Hello, thank you for your feedback. We are sorry that the description was not clear enough for you, we will try to clarify this kind of detail in the future. We hope your order is satisfactory. Have a nice day and see you soon, The Précision Ski team
P
Rating: 3 out of 5
I requested chronopost delivery. I was informed by e-mail (on the agreed date) that the parcel had arrived at the relay point. Despite this e-mail, the parcel had not yet been delivered and was only delivered the next day. So a return trip to the relay point for nothing and payment of a chronopost for nothing.
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Response from Precision Ski
Hello Pierre, Thank you for your feedback. We're sorry that the delivery didn't go as planned, unfortunately it depends only on the carrier and we have no power. For our part, the parcel left on schedule and we apologize if it arrived a day late, it's just the vagaries of transport. We hope your order is satisfactory. Have a nice day and see you soon, The Précision Ski team
S
Rating: 3 out of 5
English or german translation was not the best, but it worked to order. Order and delivery was good. I would order again.
Response from Precision Ski
Hello Nicolas, Thank you for your feedback! We are happy to know that you are satisfied with your order. We will try to be more precise about our translations in the future. Have a nice day and see you soon, The Precision Ski Team
J
Rating: 3 out of 5
Unable to obtain a return slip to change size
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Response from Precision Ski
Hi Jeanne, We're sorry but it's clearly stated on our website that we don't do exchanges (for logistical reasons) but only refunds. Have a nice day, The Precision Ski team
E
Rating: 3 out of 5
Fast delivery, fast refund but I did not receive the right item.
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Response from Precision Ski
Hello JB, Thank you for your feedback. We strive every day to make your experience better, we apologize for this visual error. Have a nice day and see you soon, The Precision Ski Team
C
Rating: 3 out of 5
very good pants but received in size 38 instead of 40
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Response from Precision Ski
Hello, Thank you for your feedback. On our website, the sizes indicated are the French sizes. On Lutha products, we do indicate that two labels may appear on the product, one indicating the French size and the other corresponding to the Finnish size. You have received a French size 40 which corresponds to a Finnish 38. See you soon, The Precision Ski Team
H
Rating: 3 out of 5
I bought a backpack that had a defect. Following the return and new order I received either the same bag or another bag with the same defect. I'm waiting for them to get back to me following my complaint email. To be continued
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Response from Precision Ski
Hello Hervé, We're sorry to hear that. We are waiting for your e-mail so that we can forward it directly to the brand for after-sales service. Could you please send us photos and a description of the fault? We'll be in touch as soon as possible. See you soon, The Precision Ski team.
M
Rating: 3 out of 5
I sent many messages to change the color of the backpack, but nothing,...
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Response from Precision Ski
Hi Maria, We were unable to change the color of your backpack because your order was shipped 30 minutes after you paid on the website. We are sorry we were unable to change your order. The Precision Ski Team
C
Rating: 3 out of 5
Hello, I placed an order with delivery to my place of work, the delivery was made to a point relay which is located 5 km from the village, as a shopkeeper during the Christmas period it was very difficult for me to free myself during the opening hours of the point relay. I only learned about delivery to a point relay when the delivery was made, it was up to me to adapt to be able to collect my parcel....a little annoyed I must admit and not used to you... this said very happy with my order... I remain a customer without problems I would just have liked to be warned when ordering that I would be delivered in a point relay and not at home I would have arranged before... thank you... I wish you all the best for the festive season... cyril
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Response from Precision Ski
Hello Cyril, Thank you for your feedback. We are very sorry for this bad delivery experience. Delivery by Mondial Relay is indeed made in shops that act as a relay point for their company and is therefore not a home delivery. Next time, opt for a GLS delivery, and they'll deliver to the place of your choice. Happy holidays, The Précision Ski team
P
Rating: 3 out of 5
Impossible to enter the promo code. Too bad I lost 40 euros
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Response from Precision Ski
Hello Philippe, Thank you for your feedback. We are sincerely sorry for this incident, do not hesitate to contact our customer service for this type of problem, it can be resolved very quickly. Have a nice day,
S
Rating: 3 out of 5
Ordered size probably no longer available and sent the next size down. Too small, and no gift to give on the big day. But very correct and efficient after-sales service, easy contact, quick return and refund.
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Response from Precision Ski
Hello Sébastien, Thank you for your feedback. We are sorry for the inconvenience, there was a miscommunication with the brand and a size exchange was made following labeling, we understand your disappointment. Nevertheless, we thank you for your kind words about customer service, we strive every day to bring you satisfaction. Happy holidays, The Précision Ski team
L
Rating: 3 out of 5
Anti-theft device not removed...
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Response from Precision Ski
Hello Laurent, Thank you for your feedback. We are sincerely sorry for this oversight, you can contact customer service, it will be a pleasure to help you. Happy holidays, The Précision Ski team
S
Rating: 3 out of 5
I did not receive an email indicating that the order had been confirmed.
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Response from Precision Ski
Hello Sébastien, Thank you for your feedback! On our side, two e-mails went out for you, a payment confirmation e-mail on 25/11 and a shipment e-mail on 28/11, perhaps they slipped into spam. We're sorry for the inconvenience, but we hope you were completely satisfied with your order. Have a nice day and see you soon, The Précision Ski team
M
Rating: 3 out of 5
The advertised delivery time is not met, which is a shame, especially if the outing is organized.
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Response from Precision Ski
Hello Martin, We're really sorry about this delivery problem, unfortunately it's totally beyond our control. We hope your next order will bring you complete satisfaction. See you soon, The Précision Ski team
A
Rating: 3 out of 5
The width of the ski holster is too narrow, making it very difficult to close where it meets the bindings. The service from Precision Ski is fantastic.
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Response from Precision Ski
Hello Arturo, We are sorry for the small inconvenience regarding the case, if you need it you can send us a return without any problem. Thank you for your comment about our service, it is a pleasure to help you. We hope your next order will be to your satisfaction. See you soon, The Precision Ski Team
M
Rating: 3 out of 5
Inconvenient site Delivery and order tracking ok
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Response from Precision Ski
Hello Mathieu, Thank you for your comment. We are sorry that our site did not live up to your expectations, however we are happy to see that the rest of your order went well. See you soon, The Précision Ski team
A
Rating: 3 out of 5
the delivery was super fast. as i bought in italy on saturday, on wednesday i already had the parcel. The part I don't like very much is the choice of size. after entering all my son's measurements, they recommended a size S. I bought an L because a friend of mine bought it for her daughter and she told me it fit well. well, the L is right, if I had trusted the site, I would have had problems. Also, I noticed an imperfection in one seam, having paid over 400 for it, I expected it to be perfect. For the rest, communication and shipping remains a very serious company, (I recommend it) I hope that my comment can help to improve this imperfection in the service.
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Response from Precision Ski
Hello Frederica, Thank you for your feedback. You can contact our customer service for the sewing problem in order to open an after-sales procedure with the brand. Regarding sizing, we offer a sizing guide that is provided directly by the brand, so we will pass on the information. See you soon, The Precision Ski team
A
Rating: 3 out of 5
Package tracking, package in good condition, care instructions inside. As there is no possibility of an exchange, I have to send the parcel back, request a refund and order again.
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Response from Precision Ski
Hello Isabelle, We are sorry to hear that your order did not bring you complete satisfaction. In accordance with our general terms and conditions of sale, we offer a refund following an order. You contacted our customer service department on 09/02 and we hope we have met your expectations. See you soon, The Precision Ski team
A
Rating: 3 out of 5
2 days of skiing and disjointed ( under the fly ) obliged to run in the station sought wire
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Response from Precision Ski
Hello Céline, We're sorry to hear that. Following your email exchanges with customer service, we have proceeded with the refund of one of the 2 pants ordered. For the sewing problem, we invite you to send us photos of the product in order to launch an after-sales procedure with the brand. See you soon, The Precision Ski team.
A
Rating: 3 out of 5
I did receive Rossignol mittens, but they were not the model I had ordered.
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Response from Precision Ski
Hello Céline, We're very sorry about this error. We could not find any e-mail from you. Please contact customer service for a return and refund. See you soon, The Precision Ski team
A
Rating: 3 out of 5
Return with mondial relay complicated to get the label
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Response from Precision Ski
Hello Nicole, On our website, the returns procedure indicates each step to return your parcel. By clicking on the Mondial Relay link, you'll be asked to fill in a few details to facilitate the return. We are sorry if this experience has not been satisfactory. Please do not hesitate to contact our customer service department for further information. The Precision Ski team.
A
Rating: 3 out of 5
I placed a simple order for a hat with three pom-poms and only received one hat and one pom-pom.
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Response from Precision Ski
Hello, We're sorry to hear that your order did not meet with your complete satisfaction. Our customer service department sent two pom-poms on 20/12/21. This was an error on the part of the brand, which had not supplied the complete product. We apologize once again. See you soon, The Precision Ski team.
A
Rating: 3 out of 5
On www.precisionsky.it it was advertised free shipping, but I was actually charged over 10 for shipping, even though I chose the item and completed the purchase always on the Italian site. You are not fair to the customer! I was satisfied with the product received.
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Response from Precision Ski
Hello, We offer free delivery for pickup at our store in Montmélian in Savoy. We are glad that your order has brought you complete satisfaction. See you soon, The team at Precision Ski
C
Rating: 3 out of 5
I was supposed to receive it on Friday and it arrived on Tuesday and other than that it was fine but I didn't know why I paid express shipping.
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Response from Precision Ski
Hello, Thank you very much for taking the time to share your experience with us. We are sorry for the inconvenience. We look forward to seeing you on Precisionski.es. Have a nice day, The Precisionski Team,
V
Rating: 3 out of 5
Wrong item description, therefore wrong order No German address - unfortunately I do not understand French
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Response from Precision Ski
Hello, First of all, thank you for ordering from Precisionski.de. We apologize for the inconvenience. Have you tried to contact us regarding the problem with the product model? You can also contact us via customer support: [email protected] We will be happy to discuss with you the various issues you have encountered. Have a great day, The Precisionski Team,
A
Rating: 3 out of 5
I had to travel to another town to pick up my parcel, even though I had requested delivery to a relay station near my home.
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Response from Precision Ski
Hello, Thank you for sharing your experience. We are very sorry for the inconvenience. Given the current conditions, some collection points are overloaded and our partners have no choice but to deliver the parcel to the nearest available collection point. We will of course pass on the information to the carrier in order to improve the service. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Rating: 3 out of 5
I have no complaints about the product, which is in order. On the other hand, I paid almost 6 euros for express delivery (max 72h), and I didn't receive my article until more than a week after it had been dispatched. I contacted precisionski to explain my dissatisfaction and never got a reply. Admittedly, the parcel was delayed due to bad weather, but a reply from them would not have been out of place.
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Response from Precision Ski
Hello, Thank you for your feedback. However, we would like to add some information to your comment. You sent us a message on 11/02 at 9:20 am, our advisor replied at 10:46 am with the following message: Hello Catheline, Thank you for contacting us. We are very sorry for the inconvenience. We have launched an inquiry with the carrier to find out where the parcel is at the moment. My interlocutor told me it was on its way but could not guarantee a delivery date. I'll keep an eye on it. Sincerely," Behind we launched the procedure with Dpd. Dpd is not an express service at all, you could have taken Chronopost which is the same price and delivers in 24h. We are sincerely sorry for the delay in your parcel, due to bad weather according to the tracking system, but we did reply to your message 1h30 after receiving it, perhaps it's in your spam folder? We wish you all the best.
A
Rating: 3 out of 5
Good site navigation and customer service
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Response from Precision Ski
Hello, We're delighted that you liked the site's interface. Thank you very much and we look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Rating: 3 out of 5
The site is well designed, but the order form does not include the model year of the ski, which can lead to a mistake in the mileage. This is what happened to me, I wanted the 2021 version of the ski and I got the 2020 version. Immediately after payment I had a doubt, I immediately chatted with the sales department but it was impossible to go back on the order, the skis were shipped under the pretext that the discount was important, too bad. I wasn't attentive enough, I made a mistake, and I wasn't given a second chance after only a few minutes.... .a sale is a sale...
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are very sorry for the inconvenience. Normally all our products must have the reference season. We will pass on the information so that vigilance is even more important. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Rating: 3 out of 5
Explicit site but you do not take into account the customer's request you are there to sell !!!!
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Response from Precision Ski
Hello, Thank you very much for your feedback. We apologize for the inconvenience. If you have any questions, please contact our customer support team at [email protected]. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Rating: 3 out of 5
Site a little more expensive than others
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Response from Precision Ski
Hello, Thank you for taking the time to share your experience with Précisionski.fr. The prices on the site are the brand's recommended prices. We are not more expensive than these recommended prices. We look forward to seeing you again on Précisionski.fr Good day, The Précisionski team
A
Rating: 3 out of 5
Fast delivery good product however it had leaked reception and soaked the box .
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Response from Precision Ski
Hello, Thank you very much for sharing your experience. We are sincerely sorry for the inconvenience. We look forward to seeing you on Précisionski.fr Good day, The Précisionski team
A
Rating: 3 out of 5
Too bad I didn't receive a message that my package had arrived. Otherwise perfect delivery.
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Response from Precision Ski
Hello Guillaume, Thank you for your feedback. We apologize for any inconvenience. See you soon, The Precisionski team
A
Rating: 3 out of 5
I followed the size guide but it's way too big I think there's an inconsistency.
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Response from Precision Ski
Hello Thierry, Thank you for taking the time to share your feedback. Our apologies again :) See you soon, The Precisionski team
A
Rating: 3 out of 5
The site is quite well done overall. I think it just lacks a bit of visibility to navigate on it.
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Response from Precision Ski
Hi Sandrine, We have taken note of your feedback. Thank you very much :) See you soon, The Precisionski team