The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.
Impossibility to order on the site with a delivery address different from the billing address (gift). The possibility is theoretically offered, but the site refuses to take the information into account.
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Response from Precision Ski
Hello, Thank you for your feedback. As mentioned during our support discussions, we were unable to postpone the problem. We apologize again for the inconvenience.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/09/2020
On your site' the photo of the down jacket I bought and returned shows the inner side of the garment not very "pro"
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Response from Precision Ski
Hello, We are sorry but the product is conform. It's a reversible jacket, Superdry's flagship product. The product is either camo or black. So there is no interior more than another, you wear it either in Black or Camo.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/08/2020
the product was delivered very quickly but not to the requested address i was not offered any other delivery alternative
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Response from Precision Ski
Hello Luis, Thank you for taking the time to write your feedback. We apologize for the inconvenience, and will pass on the problem to the carrier. See you soon, The Precisionski team
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 26/08/2020
I give it 3 stars because one of the 2 skis came with 2 marks (scratched) otherwise all correct.
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Response from Precision Ski
Hello Beverly, Thank you for these comments. Our apologies again for this problem. See you soon, Precisionski Team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/08/2020
the item received is not what was ordered
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Response from Precision Ski
Hello Céline, Thank you for taking the time to write your feedback. We apologize for the inconvenience. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/08/2020
I received the right model but not the right size. The mistake is human. I'm waiting for my refund.
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Response from Precision Ski
Hello Hacem, Thank you for taking the time to write your experience. We apologize for the inconvenience. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/07/2020
the delivery man took the liberty of giving our parcel to a neighbor without asking us. We had to investigate to find out where it was and we didn't want a neighbor to receive our parcel. This practice needs to be improved, otherwise we won't be using this site again.
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Response from Precision Ski
Hello, Thank you for your feedback, we have reported the problem to DPD. Please note that you also have Chronopost as a choice of carrier with delivery before 1pm in a relay for less than 6. Since Covid, many drivers have changed their delivery methods, which is why we recommend relay delivery as much as possible, as home deliveries can be complicated. We apologize once again for any inconvenience caused. Thank you again.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/05/2020
Delivery time of more than a week whereas the parcel was supposed to arrive within 3 days... A pity because the product meets my expectations.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
Fine
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Response from Precision Ski
Hello Maguelone, Thank you for your opinion :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/04/2020
Order arrived quickly. Concerning the site, a more objective description of the products would be a plus. Otherwise not much to say
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Response from Precision Ski
Hello Florian, We have taken note of your feedback. Thank you for choosing Precisionski.com :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/04/2020
A major delivery problem, so I was a little disappointed. Not with the product, nor with the speed and security of the packaging and delivery, but with the contents, which were not sufficiently checked.
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Response from Precision Ski
Hello Nathalie, Thank you for taking the time to write your feedback. Once again, we apologize for the size error on the product sheet, which we have modified. We hope to see you again on Precisionski.fr :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/03/2020
Fast through these difficult times
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Response from Precision Ski
Hi Eric, Thanks for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/02/2020
Very fast delivery and attractive price, but the helmet delivered was damaged. Shame, I had to return the order
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Response from Precision Ski
Hello Sébastien, Thank you for taking the time to write your feedback. We apologize again for the inconvenience. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/01/2020
Unfortunately the product was not sent to the location I had chosen.
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Response from Precision Ski
Hello, We're sorry, the message from chronopost is the refusal of the relay, this can sometimes happen when a relay is saturated. Here is the official message: Reason: Relay refused Comment: Collection point initially chosen unavailable. New address communicated (by email or SMS) as soon as the parcel is available. Our apologies again.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/01/2020
Very expensive products overall - think about looking at the CO competition before you could save at least 10 or even more with delivery charges.
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Response from Precision Ski
Hello Dana, Thank you for choosing Precisionski.com :) We look forward to hearing from you. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/12/2019
no opinion.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/01/2020
You work with DPD, and they charged me CHF 65.00 for Swiss VAT, so you can imagine that the total cost of the ski suit I bought on your site was expensive. As a result, I won't be buying anything from you again.
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Response from Precision Ski
Hello, As indicated in the terms and conditions, you buy the products without tax and not with VAT, so 20% less. Please note that customs duties and taxes may be added by export carriers.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/01/2020
Thanks Ras
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Response from Precision Ski
Hello Jean-Louis, Thank you very much for your comment :) Are you sure of your rating of 3 out of 5 in relation to your comment? See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/01/2020
I had made a mistake on my email address so no follow up, customer service solved my problem but the way they spoke to me was really not cordial at all. I was really answered as if I were a moron ... a bit disappointed.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/12/2019
Very satisfied with the experience, except that the product was too small. It said it would fit an 11-12 year old boy, but the size was too small (140-146 cm as indicated on the label) for my son (151 cm).
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Response from Precision Ski
Hello Nicole, Thank you for your feedback. On the product sheet it says 10-12 years, it's better to take the next size up if your son is 151cm tall. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/12/2019
Order received incomplete and waxing iron broken!
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Response from Precision Ski
Hello Ludovic, We apologize again for the inconvenience. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/12/2019
Too many e-mails.
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Response from Precision Ski
Hello Thibaut, We apologize for the inconvenience. Hope to see you again on Precisionski.fr :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2019
Unfortunately, once I'd placed my order, I found the same item cheaper and with free delivery on another French Sitte... I "played" the game by not ordering on the other site and getting my money back by returning to Precisionski, but I was obviously disappointed financially speaking...
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/11/2019
When I came to collect my parcel, my name did not appear anywhere on the delivery note, which made it difficult to find it.
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Response from Precision Ski
Good evening, Thank you for your feedback. We have also just noticed that your first and last name are missing from the parcel. We have escalated the problem and thank you again for reporting it to us. We apologize for the inconvenience.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2019
Hello: I'm a bit disappointed because I thought I had ordered a gift pack which I didn't receive. On the other hand, I have nothing to say about the site and the delivery of the order. Sincerely TM
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Response from Precision Ski
Good evening, We would like to apologize for the inconvenience, after checking, our team forgot the gift wrap. We have just refunded the 2.99. Thank you for your understanding.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2019
nothing to say to the contrary
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Response from Precision Ski
Hello Jean, Thank you for your feedback :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2019
contact télé. sympa mais quand même deux erreurs sur une commande de deux articles
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Response from Precision Ski
Hello, Thank you for your feedback, however there was only one error on the 4 items and not two. As explained on the phone, there was a labelling error between Rossignol and our logistics. It seems to me that we have found a solution to your problem? Yours faithfully
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/11/2019
The camping cutlery kit must have been unavailable when I made my selection, and disappeared without comment! The secure payment indicator is not obvious: it was your e-mail that reassured me. Ultra-fast service! Well done!
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Response from Precision Ski
Hello, thank you for your feedback. We don't really understand the complicated ordering process you mentioned. According to the information recorded when you placed your order, the product was not added to your basket, which is why it is not in the order summary. During the ordering process, which is the same for all sites, you have the option of unfolding your basket at each stage, and the basket is displayed again before you tick the general terms and conditions. Products do not disappear from a shopping cart, even if a customer orders the same product at the same time and we run out of quantities, a message on a red background warns you and blocks the order, asking you to remove it from the cart to avoid any misunderstanding. I hope I've been able to answer your questions. Thank you for your interest.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/10/2019
Clear and simple
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Response from Precision Ski
Hello Charlotte, Thank you for your review :) What is the problem with your note? See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/08/2019
Very good helmet but no place to attach the visor sold with ... A bit disappointed
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Response from Precision Ski
Hello Titouan, You have a period of 30 days from receipt of your products to exercise your right of withdrawal, without having to justify your reasons or pay a penalty. From France, return postage is free. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/08/2019
Fast delivery and correct website
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Response from Precision Ski
Hello Christophe, Thank you for taking the time to express your opinion. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/02/2019
Order arrived 1 day late
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Response from Precision Ski
Hello, We're sorry for the delivery problem you encountered. We hope to see you again on Precisionski.fr :) See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/01/2019
Modification of the delivery address without informing the customer.... at the initiative of the carrier or the shipper the story does not say. In short, it was a real pain to get the parcel back.
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Response from Precision Ski
Hello, if the relay point you have selected is closed at the time of delivery, the parcel is automatically delivered to a nearby relay. In this case, you will be notified by email and SMS of the relay change. We apologize for any inconvenience caused. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/12/2018
ok, can do better in terms of quality
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Response from Precision Ski
Hello, Thank you for your feedback. What problem did you encounter? See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/12/2018
Very unhappy, the gloves are not even packed!!!!
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Response from Precision Ski
Hello, We don't really understand your message. The product was packaged either in a cardboard box or in a shipping envelope. Products are not always wrapped in plastic, we have 110 stores, and like any product in a store, there is no packaging on it. Moreover, the brand in question does not wrap its products. If you would like a return, please do not hesitate to contact us again. Thank you very much.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/10/2018
If I had been better informed by customer service on the phone, it would have saved me the chrono post. Too bad
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/10/2018
good site, fast and responsive but could offer transport for the amount of the order...
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Response from Precision Ski
Hello, Thank you for your feedback. Indeed, the amount of your order is quite debatable to get the free shipping. We decided to stop offering free shipping a few weeks ago, as the cost of transport rose by 7% this summer, which has a major impact on the profitability of an e-commerce business. However, we're still offering free returns, as well as a 5% discount on your first order of 20.99 euros. If you'd had free shipping, you'd have received a discount of 4.90, but in this case you got a discount of 20.99. Weighing up the pros and cons, today you've won on your order thanks to the 5% discount. See you soon, the Precisionski team.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/08/2018
impeccable order, delivery problem: place changed by me but despite having warned me within the allotted time, the date could not be changed, so the parcel was found in front of the door signed for by a neighbor without my authorisation; no phone call from the driver; very disappointed with the carrier; prefer to work with Laposte!
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Response from Precision Ski
Hello, Thank you for your purchase and your feedback. We take note of your opinion and are sorry to read that your experience with DPD did not go as planned. Our customer service is available to resolve any delivery problems. See you soon, The Precisionski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/07/2018
Low product filtration potential
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/05/2018
My first and last name were cut off on your site. So when I went to pick up my parcel, there was nothing with my name on it. I was surprised because I had received the confirmation email. So I went home empty-handed and checked my e-mail again. Then I realized that there had been a mistake. So I phoned the parcel post and it was Au nom de Lama instead of LAMARRE. So I had to go back. Grrrrrrr But the service was very fast.
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Response from Precision Ski
Hello, We have checked the information on the site, there was an error on your part when creating your account, the information entered is: Agn LAMA I invite you to change them in your customer area. Thank you. The Precisionski team.
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