Customer reviews of Precision Ski

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9,7 /10
Overall rating: 9,7 out of 10
Based on 9 244 published reviews

Summary of reviews

The online store excels in delivering products that closely match their descriptions, with many customers noting that items received are exactly as expected. Fast delivery is consistently highlighted, with numerous reviews mentioning orders arriving sooner than anticipated, often within 24 to 48 hours, which adds to the overall positive shopping experience. Customers also appreciate the responsive and helpful customer service, which enhances their confidence in the store's reliability.

3 star reviews

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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/12/2016
The day after my delivery, I received a code for a 20% discount. I emailed to see if they could apply the discount or if I should cancel and reorder, but no sound, no picture. A bit disappointing.
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Response from Precision Ski
Hello, we have sent a reply to your request. The code was displayed on the product sheet, on the home page and on a permanent banner. As explained, once the order has been placed and processed, we are unable to carry out this type of practice for accounting purposes. We explained this response to you by e-mail, telling you that when you place your next order, you'll be able to use a special 20% code exclusively for you. I'm really sorry if the e-mail didn't arrive (spam perhaps)?
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/12/2016
Too thin and too light for the price! It even looked like the package (in a simple plastic box) was empty. Disappointed with this purchase. Much too expensive for this purchase.
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Response from Precision Ski
Hello You received your product in an envelope made for textiles, a tear-proof envelope that Chronopost uses by the millions. Your comment relates to the product, not the experience on the site. You have the right to return the product if it does not suit you for an exchange or refund. Thank you for your feedback.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/12/2016
Nothing to say about the product, but why offer gift-wrapping (for a fee!!!) if you're going to make a botched gift-wrap with scraps of paper that don't even cover the contents?
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Response from Precision Ski
Hello, We apologize for the poor packaging. We have refunded the gift costs and would like to apologize again for the inconvenience. Thank you for your understanding.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/12/2016
The site is impeccable in every respect. Attractive prices compared to other sites for the same product. Fast shipping and great care taken with the package. The only drawback is that the technical description of the product is a little superficial. It seems to me that for a helmet, weight is an important element to take into account. Unfortunately, this was not included in the description. It turns out that upon receipt, it weighed 550 grams, which is a lot for a helmet that's said to be light, whereas other helmets weigh only 430 grams. As such, I'm a little disappointed.
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Response from Precision Ski
Hello, we apologize for the incomplete description of this product. We've changed our method this year, so that products have large descriptions with as much information as possible. This helmet being an old product, at the time we still lacked experience on the data sheets, but we've corrected that this year. We apologize again.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/12/2016
- Disappointed not to have received the cover shown on the website photo - very fast delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/11/2016
Small problem with the order which was cancelled then finally maintained but the parcel nevertheless arrived 15 days late. Helpful and responsive team, who kept me regularly informed. However, a commercial gesture would have been welcome.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2016
Navigation is not fluid, it takes several clicks for the requested page to be displayed, and the same goes for adding items to the basket, which remains empty even though I'm told that the item has been added.
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Response from Precision Ski
Hello, We encountered various problems on our site during the black friday period. Our development team has corrected all the problems, and you should no longer encounter any anomalies during your browsing. We apologize again for any inconvenience caused.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/11/2016
You could have had very well if I had not received a product damaged and dirty damage ...
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Response from Precision Ski
Hello, what's the problem, we haven't received any information from you other than this review. We are here to solve any problem, so if we can exchange the product or find another solution, please come back to us.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/11/2016
The site is well done, but one of the two products received did not correspond to the order.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/11/2016
Very dirty outside. Inside very good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/10/2016
Serious
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/09/2016
too few visits to judge
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/08/2016
Very good, only it was described in the article that the glasses were polarized, but they're not.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/06/2016
Size received did not correspond to size received,
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/05/2016
Despite an initial error in the reference sent (different graphics on the bag but correct model), I received the correct bag very quickly, one week after ordering.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/03/2016
Product conforms (but wrong size for ski boots) and fast delivery. It's a pity that return shipping costs are at the customer's expense.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2015
I ordered 2 snow covers, but only received one!!!!! On
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/02/2016
Lack of clarity in the choice of mode of transport, I could not choose the delivery I wanted because of a bug obviously.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/02/2016
I remove a star 1) because the site forgot a part of the address I had to make 10 km for nothing. 2) transport paying. 3) the photo and description are different from the product 4) the phone cost of 9mn25 s m à is too expensive 7 84 of tel when the other sites are free Otherwise delivery time correct,
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/02/2016
It would have been a good idea to specify that the bindings were not mounted on the skis, as shown in the photo...?
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/02/2016
The sweatshirt is disappointing for its very thin material, which is praised for its water-repellent properties, so it was ordered for skiing. For delivery, no problem... on time
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2016
Lack of information on products sold. For example, for Spider socks for children and adults, I had to contact the site because there were no French size correspondences.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/01/2016
Very serious site with interesting prices, but my first oakley mask that I ordered I received with a manufacturing defect at the level of the screen, they made me an exchange, the new one that I received does not have manufacturing defect it is niquel and normal, except that the glass inside is scratched, which disgusts me a little for a mask with more than 115 euros which is supposed to be new. If it had been small scratches on the outside, I wouldn't have said anything, because he'll see other scratches, but here it's on the inside, it's a mess, it's not very aesthetic, it's like a little circle 0.5cm in diameter (or a little more) in one corner with micro-scratches (they're not deep), but fortunately the scratches don't bother me when I put the mask on, I don't see them at all or hardly at all, so I keep the mask, I don't want to go to the trouble of sending it back again. Despite everything, it's a serious company that I recommend, and I may be ordering from them again soon, or shopping directly in one of their boutiques if I happen to go on holiday to one of the resorts where they have stores.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2015
Unclear terms and conditions for using promo codes. Unanswered chat questions... Descriptions not always very clear or even contradictory (cf men's or women's model...)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2015
The helmet arrived exceptionally quickly. However, it is stained as if it were a display model.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/11/2015
I was slightly disappointed because the shirt I received was not exactly the same as the one I ordered and it was not delivered to the parcel post I had chosen but to another one a little further away.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2015
Contacted customer service for information, very quick response. The 2 stars less? Because the item was never delivered to me, the seller realized, at the time of shipping, that the item had defects... Immediate reimbursement. So I think he's still a good seller, but he could have realized it earlier.
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