Customer reviews of Prêt à Garnir

Hello Janine,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a nice day

Hello Virginie,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a nice day

Hello Emiie,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our absolute priority, and we are doing everything we can to provide you with a positive and hassle-free shopping experience.

If you have photos of the broken items, please do not hesitate to contact me by email, and I will see what I can do as a goodwill gesture.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a great day

Hello Karine,

Your package has been returned to us.

On our side, we tried to reach you by phone and left you a voicemail to inform you and find a solution together.

Please do not hesitate to get back to us as soon as possible so that we can assist you in the best way.

Have a nice day

Charlotte and the Team at Prêt à Garnir

Hello Violette,

We are sorry to hear that some items were damaged during transport, despite all the precautions we take for packaging.

We hope that the proposed commercial gesture meets your expectations.

Your satisfaction remains our priority!

See you soon,

Charlotte & the Prêt à Garnir team

Hello Thierry

We're sorry to hear that some items were damaged during transport, despite all the precautions we take when packing.

Please do not hesitate to contact us on receipt of your parcel so that we can look into the matter together and find a solution.

Your satisfaction is our top priority!

We hope to hear from you soon,

Charlotte and the Prêt à Garnir team

Hello Isabelle,

We are sorry for the delay in delivery.

Unfortunately, once the parcel has been dispatched, we are still dependent on carriers such as Chronopost, and unforeseen circumstances may arise.

That's why we advise you to place an order at least 15 days in advance when you need our products for a specific date. This allows us to anticipate any unforeseen circumstances and ensure that you receive your order as quickly as possible.

Thank you for your understanding and trust.

Don't hesitate to contact us if you need us!

Charlotte and the Prêt à Garnir team

Hello Véronique,


Thank you for your message.

It is possible that there was an error during the preparation of your order, and we will check this quickly.

Following our telephone conversation, can you confirm the item code indicated on the box? This will enable us to clarify the situation and provide you with a suitable solution as soon as possible.

We remain at your disposal and thank you for your patience.

Charlotte

Hello Valérie, Thank you for your interest in our website. We would be delighted to provide you with more information! Our products are dry. If you would like more details, such as availability, advice on use, or any other questions, please do not hesitate to contact us via our contact form on the site. We'll be happy to help you make the right choice. Thank you again for your confidence. Hoping to have met your expectations, Have a nice day Charlotte

Hello Odile, Thank you for your feedback. We are very sorry to hear that your order was damaged in transit. We apologize for the inconvenience. Despite all the precautions we take during packing, incidents do occur, beyond our control, due to the numerous manipulations the packages undergo. We are constantly on the lookout for ways to improve the protection of our parcels, while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging we use. If you have any further concerns or questions, please don't hesitate to contact us. We are here to help and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused, and look forward to the opportunity to regain your trust and continue to serve you in the future. We hope this gesture meets your expectations, and thank you for your understanding. Have a nice day Charlotte

Hello Thierry, We thank you for your feedback and understand that you find our prices high. We make it a point of honor to offer quality products/services and to ensure optimal customer satisfaction. We do our best to offer good value for money. However, we remain attentive to feedback like yours so that we can continue to improve our offering. Thank you again for your feedback, and we look forward to serving you. Have a nice day Charlotte

Hello, First of all, we would like to thank you for taking the time to share your feedback. We sincerely apologize for the error in preparing your order and the inconvenience it may have caused. Your satisfaction is our priority, and we are taking immediate steps to rectify the situation by sending you a new box. We hope this will fully meet your expectations. Please let us know if you have any questions or require any further assistance. We remain at your disposal and thank you once again for your patience and trust. Have a nice day Charlotte

Hello Laurent, Thank you for your message. We apologize for the delay in delivery. After checking, it seems that this delay was due to a bottleneck on the part of the Post Office and the relay point, which were temporarily saturated. Unfortunately, this situation was beyond our control, but we fully understand the inconvenience caused and are sincerely sorry. We are closely monitoring the situation to ensure that your order reaches you as soon as possible. We will keep you informed as soon as we have a more precise update on the delivery status. We thank you for your patience and remain at your disposal for any further questions or assistance. We apologize again for this incident. We hope to see you soon among our satisfied customers. Have a nice day Charlotte

Hello Adeline, First of all, thank you for your feedback regarding your last order. We are sincerely sorry for the error that occurred during the preparation of your meal. We fully understand your disappointment and apologize for the situation. We have tried to contact you several times to offer a quick solution, but it seems that we have not been able to reach you. We remain at your disposal to discuss the options that would suit you best: a refund, a credit on your next order or reshipment of the product. Please let us know which solution you prefer, or contact us directly on [telephone number] so that we can assist you as quickly as possible. We apologize again for any inconvenience. We hope we'll be able to make up for it with your next order. Have a nice day Charlotte

Hello Odette, Thank you for your feedback. We are very sorry to hear that your order was damaged in transit. We apologize for the inconvenience. After looking at the photos you sent us, it appears that your package was damaged in transit. Despite all the precautions we take during packing, incidents can occur which are beyond our control due to the numerous manipulations the parcels undergo. If a parcel shows signs of damage on delivery, we recommend that you refuse it and inform us immediately. We will then return your order as soon as possible. However, if the damage is not visible until you open the parcel, we understand your disappointment. You can rest assured that our preparers scrupulously check the condition of items before they are dispatched, and we make sure that no damaged products are sent out. We are constantly on the lookout for ways to improve the protection of our parcels, while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging we use. I wish you an excellent day. Have a nice day Charlotte

Hello Sylvain, Thank you for taking the time to share your review. We are sorry to hear that your experience did not live up to your expectations. However, we note that you did not provide any details regarding the reasons for your dissatisfaction. Your feedback is very important to us and we would like to know more in order to understand what happened and how we can improve our service. Could you please provide us with more information on this subject? You can contact us directly at info(at)pretagarnir.com so that we can discuss the situation and find a solution together. We hope to have the opportunity to rectify this and regain your trust. Have a nice day Charlotte

Hello Virginie, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!

Bonour Frederique, Thank you for taking the time to share your feedback about our mini canapés. We are sorry to hear that the consistency of our products did not meet your expectations. The firmer consistency of our mini canapés is an intentional feature, designed to ensure that each canapé retains its optimal hold. This texture effectively supports the fillings and maintains their neat presentation. We understand that it may not suit all tastes, but it is essential to ensure the visual and taste quality of our products. It's also important to note that consistency may vary slightly depending on the toppings used. Some fillings can add moisture or weight, which can influence the final texture of the sofa. We greatly value customer feedback and are constantly striving to improve our products. If you have any specific suggestions or preferences, please let us know. We'll be delighted to take them into consideration to better meet your expectations in the future. Thank you for your understanding and trust. Have a nice day Charlotte

Hello Gilles, I'm sorry to hear that mini-bouchées were sent without protection. Could you please send me some photos? As a loyal customer of our site, you've already seen that we take every precaution to ensure that our mini-cocktails arrive unbroken. I'll be sure to contact you in the next few days to find out more. Good day Charlotte

Hello Marie Chantal, For aperitifs we recommend ordering the profiteroles which are 4 cm in diameter. We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte

Hello Pasacale, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. Upon receipt of your parcel, please do not hesitate to contact me so that we can work together to find a solution to your satisfaction. Once again, we sincerely apologize for any inconvenience caused, and we hope to have the opportunity to regain your trust and continue to serve you in the future. Have a nice day!

Hello Jennifer, Concerning the breakage of the mini trendy, our supplier has changed some elements of the packaging. Unfortunately, this change has had an impact on the position of the mini tarts during transport. We are currently looking for a solution to this problem. Concerning the missing boxes, this is a human error. We're going to make the preparers aware of the problem, and ask them to be more vigilant. We'll be sure to get back to you directly by e-mail regarding your latest order. Hoping to have met your expectations, Have a nice day Charlotte

Hello Danae, We are sorry to hear that our carrier did not meet your expectations. We would like to remind you that when you validate your basket on our site, you can choose the carrier that suits you best from the available options. ( DPD - La Poste - Chronopost) The delivery times indicated are given as an indication and may vary according to the carrier's circumstances. We fully understand your frustration regarding this non-conformity and apologize for any inconvenience this may have caused. Please be assured that we take this kind of feedback very seriously. We will pass this information on to our carrier. If you have any further questions, please do not hesitate to contact us. Have a nice day Charlotte

Hello Sylvie, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!

Hello Daniel, Your order was sent on a pallet. With this type of delivery, we don't usually have any breakages. Could you contact me to give me more information about this one? Thank you in advance, Have a nice day Charlotte

Hello Charlotte, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!

Hello Catherine, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte

Hello Christine, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. Please do not hesitate to contact us as soon as you receive your parcel if there is any breakage, so that we can work together to find a solution to satisfy you. We're delighted to see that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte

Hello Houria, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. Please do not hesitate to contact us as soon as you receive your parcel if there is any breakage, so that we can work together to find a solution to satisfy you. We're delighted to see that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte

Hello Aline, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are very sorry to hear about the breakage of the rabbit puff pastry. This item is new to our range, and we don't have much experience of its packaging to avoid breakage. But it's true that the béchamel will help glue the bottom and top of the puff pastry together. Your positive opinion is very important to us and encourages us to continue our efforts to offer superior quality products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte

Hello Frédérique, We are delighted that you have enjoyed your shopping experience on the Prêt à Garnir website. Your feedback is extremely valuable to us as it lets us know that we are on the right track and continue to offer excellent service and quality products to our customers. As far as the macaroons are concerned, we would like to clarify that the products you ordered were part of a discontinued series, preceding a recipe change we recently implemented. This change of recipe aims to improve the quality of our macaroon shells and meet our customers' expectations. Thank you for your feedback and support! We hope you will continue to enjoy our products and services, and come back soon to discover new gourmet offerings. Charlotte

Hello Xavier, First of all, we'd like to offer you our sincerest apologies for the inconvenience caused by the breakage in your parcel. We would like to assure you that customer satisfaction is very important to us and that we take this situation very seriously. The breakage of your parcel is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take every measure to ensure that our products are well packaged and protected during transit. Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can result in damage. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we do our utmost to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!

Hello Sandrine We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Have a nice day and happy holidays!

Hello Raphaël, We have received your complaint regarding the quality of the product you recently ordered from us, and would like to apologize for any inconvenience this may have caused. We understand the importance of providing quality products to our customers, and we are committed to resolving this issue effectively. After learning of your concern, we undertook a thorough investigation, which revealed problems with our previous supplier. We would like to inform you that we have taken steps to remedy the situation. As part of our commitment to customer satisfaction, we have in the meantime changed supplier to ensure superior quality. In order to rectify the situation and compensate for any inconvenience this may have caused, we will send you a new parcel containing the product you ordered. This parcel will be dispatched as soon as possible, and we will provide you with the tracking number as soon as it is available. We hope this demonstrates our commitment to customer satisfaction and restores your confidence in our products. If you have any further concerns or questions, please do not hesitate to contact us directly at [your email address] or by phone at [your phone number]. We appreciate your understanding and loyalty to our brand. We are committed to ensuring that your next shopping experience lives up to your expectations. Good day and happy holidays. Charlotte

Hello Nicole, We have recently read your product reviews and apologize again for the breakage. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. We are therefore pleased to see that we have lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Good day and happy holidays! Charlotte

Hello Catherine We're sorry to hear that our cups don't meet your expectations. We will immediately pass on the information to our supplier. We also understand that this experience may have affected your confidence in our products and services. We sincerely wish to regain your trust. Your satisfaction is our top priority, and we will do everything in our power to provide you with a positive, worry-free shopping experience. If you have any further concerns or questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily. Once again, we sincerely apologize for any inconvenience caused and look forward to the opportunity to regain your trust and continue to serve you in the future. Have a nice day!

Hello Martine, First of all, we'd like to thank you for taking the time to share your review. We are truly sorry to hear that you are not entirely satisfied with our products, and we understand how frustrating a disappointing experience can be. Customer satisfaction is our top priority, and we take every comment seriously to constantly improve our services. Concerning the chouquettes (profiteroles) as stated in the description, and on the label on the box. Our choux pastry range has been dehydrated for better preservation. In fact, their dry texture on delivery can be surprising. Simply garnish them at least 4 hours before serving to restore their softness. The small cones are made from waffle dough. This type of dough quickly absorbs the moisture in your preparation. The harder the batter, the longer it takes to soften once filled. If they're already soft when you receive them, you'll soon have soft cones. About thick puff pastry. The mini-creative range is made with pressed puff pastry. Here too, the aim is to slow down the rise in humidity. All this information is contained in the letter enclosed in your parcel. Your feedback is important to us, and we are always ready to listen to our customers and make any necessary improvements. We remain at your disposal to discuss your experience in more detail. Please don't hesitate to contact us about implementing your #pretagarnir. Have a nice day Charlotte

Hello Anissa, We would like to sincerely apologize for the delay in delivery you experienced. We understand how frustrating this can be and regret any inconvenience this may have caused. After checking, I see that you placed your order on Wednesday 18/10/2023 at 11:56 am. It was prepared and made available to the carrier at the same time, and they took charge of it in the afternoon. Unfortunately, a technical incident at our carrier had an impact on the delivery of your package. Sometimes unforeseen events occur during the delivery of parcels, which is why we always recommend ordering 2 weeks in advance for events such as weddings, to avoid any stress in the event of delay or damage. We also understand that this experience may have undermined your confidence in our services. Once again, we sincerely apologize for any inconvenience caused, and hope that we will have the opportunity to regain your trust and continue to serve you in the future. Have a nice day Charlotte

Hello Puiu, We are sorry to hear that our macaroon shells did not meet your expectations in terms of texture and apologize for this disappointing experience. We sincerely appreciate your feedback and are committed to constantly improving our products to ensure your complete satisfaction. To remedy the situation and improve the texture of your macaroons, we recommend that you garnish them with a ganache or cream of your choice. The right filling will add moisture and tenderness to the shells, making for a more pleasurable eating experience. You can also store filled macaroons in an airtight container in the freezer. This will allow the macaroons to soften slightly when defrosted, improving texture and taste. We hope these tips will help you fully appreciate our macaroons the next time you try them. If you have any further questions or concerns, please don't hesitate to contact us. Your satisfaction is our top priority, and we're here to help. Thank you for your understanding and loyalty. Have a nice day Charlotte