Customer reviews of Prêt à Garnir

Hello Isabelle,

Thank you for your feedback.

We are sincerely sorry for this inconvenience and understand your frustration. Unfortunately, carriers may sometimes change the pickup point originally selected if it is full, temporarily closed, or unavailable. This decision is made directly by the carrier network, and unfortunately we are not informed in advance.

We understand that this situation is not ideal and regret the inconvenience it may cause. Please be assured that we regularly pass this type of feedback on to our delivery partners to improve the delivery experience.

Thank you for your understanding, and we hope to have the opportunity to fully satisfy you with a future order.

Have a nice day

Charlotte

Hello Jeanine,

Thank you for your feedback and I am sincerely sorry to hear that your order was damaged during transport. I would like to extend our apologies for this inconvenience.

I confirm that our customer service has received your complaint and is processing it to provide you with a response as soon as possible.

Despite all the care taken in the preparation and packaging of our products, some incidents may unfortunately occur during the shipment of parcels, due to the numerous handling performed by the various transport operators.

We are continuously working to improve the protection of our shipments while remaining attentive to environmental issues and our customers' expectations, which encourage us to limit the use of packaging materials as much as possible.

Rest assured that we take your feedback very seriously, as it allows us to identify areas for improvement and provide the best possible experience for our customers.

If you have any questions or would like to provide us with additional information, please do not hesitate to contact us. We remain at your disposal and will do everything possible to provide you with a satisfactory solution.

Best regards,

Charlotte and the Prêt à Garnir team

Hello Laurence,

A big thank you for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the team at Ready to Garnish

Hello Carine,

We are sincerely sorry for this experience and fully understand your dissatisfaction. If the carrier did not show up at the delivery address as planned and directly dropped the package at a relay point, this does not meet the expected level of service.

Even though we are unfortunately dependent on the actions of our carrier once the package is picked up, we take your feedback very seriously.

We will escalate this information to their services so that a verification can be carried out regarding this delivery.

Thank you for taking the time to share your feedback with us, which allows us to address our logistics partners and improve the quality of the service offered.

Hoping to have met your expectations,

Have a nice day

Charlotte

Hello Christine,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Prêt à Garnir team

Hello Bruno,

A big thank you for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Prêt à Garnir team

Hello Julien,

We are sincerely sorry for this experience and understand your disappointment regarding the damage observed during your two orders.

Following your report, we have taken into account the photos sent and have responded to your email. As of today, we are still waiting for the additional information requested in order to study your case in its entirety.

Our goal is to offer you a commercial gesture commensurate with the damage suffered. Unfortunately, the elements we currently have do not yet allow us to precisely assess the situation.

We remain at your disposal and invite you to send us the requested information so that we can find a satisfactory solution as soon as possible.

Have a nice day

Charlotte

Hello Cynthia,

A big thank you for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the team at Ready to Garnish

Hello Chantal,

Thank you for taking the time to share your experience with us.

We are sincerely sorry to learn that the genoise did not fully satisfy you and that it seemed dry to you.

We would like to clarify that we are not manufacturers of this product. We work with a unique and usual supplier, and to date, only the label has been modified without any change in recipe or manufacturing.

However, it is possible that a one-time defect, particularly related to the packaging, may have affected the quality of the product.

In order to forward your complaint to our supplier and carry out the necessary checks, we would be grateful if you could provide us with the lot number on the product packaging.

While waiting for your response, we thank you again for your vigilance and remain at your disposal for any further information.

Have a nice day

Charlotte

Hello Christian,

We are sincerely sorry to read about your disappointment.

Following your message received by SMS on a Saturday, we immediately asked you to send us photos by email so that your claim could be studied under the best conditions.

To this day, we are unfortunately still waiting for these elements.

For tracking and efficient processing reasons, all our claims must be sent by email, accompanied by supporting photos. This allows us to offer you a suitable solution as quickly as possible.

We remain at your disposal and invite you to send us the requested elements so that we can process your request.

Have a nice day

Charlotte

Hello Marie,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the team at Prêt à Garnir

Hello Lydie,

We are sincerely sorry to learn that your package arrived damaged and late.

However, we would like to make an important clarification: when a package is visibly damaged upon delivery, it is preferable to refuse it or to make precise reservations with the carrier.

Indeed, if accepted without reservation, carriers consider that the contents have been received in good condition, which greatly complicates any claims.

Regarding your case, you have sent us photos for only 2 items, while the order contains 8. In order to process your request in its entirety, we would need visuals for all the concerned items.

Furthermore, we have attempted to contact you 3 times by phone to discuss directly with you and find a quick solution, but we have not received any response from you to date.

We remain available and attentive to resolve this situation under the best conditions.

Do not hesitate to get back to us or to call us so that we can move forward together.

Have a nice day

Charlotte

Hello Sylvie,

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the team at Ready to Garnish

Hello Olivier,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. We sincerely apologize for this inconvenience.

Despite all the precautions we take during packaging, incidents can occur, escaping our control due to the numerous handling that packages undergo.

We are constantly looking for solutions to improve the protection of our packages while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging used.

In order to analyze the situation better and provide the necessary elements to our logistics service, I invite you to send us some photos by email at [email protected]. This will allow us to offer you compensation.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a nice day

Charlotte

Hello Dominique,

Thank you for taking the time to share your opinion and your feedback. We are delighted to learn that you appreciate the quality of our products.

However, we are sincerely sorry for the breakage observed on some products. Despite all the care taken in packaging, this can unfortunately happen during transport. We invite you to contact us directly by email, sending us a photo of the broken items so that we can offer you a commercial gesture.

Thank you again for your trust and understanding.

Have a nice day

Charlotte

Hello Laurence,

Thank you for taking the time to share your opinion and feedback. We are delighted to hear that you appreciate the quality of our products.

Regarding the mini puff stars, they are sold individually (1 box). The half-moon shaped pastries received as a supplement corresponded to the gift of the month, included in your order.

However, we are sincerely sorry for the breakage observed on some mini cones. Despite all the care taken in packaging, this can unfortunately happen during transport. We invite you to contact us directly by email, sending us a photo of the broken items so that we can offer you a commercial gesture.

Thank you again for your trust and understanding.

Have a nice day

Charlotte

Hello Nicole,

A big thank you for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the team at Ready to Garnish

Hello Marc,

A big thank you for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the team at Ready to Garnish

Hello H3loise and Robin,

We are sincerely sorry that your experience did not meet your expectations and wish to provide factual clarifications.

Your order included 16 boxes, shipped in 2 separate packages of 8 boxes each, according to the preparation slip.
Upon delivery, only one package was initially retrieved. This package showed a weight corresponding to 8 boxes, which does not match the 3 boxes declared as received.

Following your complaint, you requested a refund indicating that you would place a new order with larger quantities. In a commercial spirit, we then sent a commercial proposal by email to Robin on 19/12/25, which has remained unanswered to this day.

We remain available to find a balanced solution, but this requires a constructive exchange and coherent elements from both sides.

We invite you to get back in touch with our customer service to finalize this matter.

Happy end of year celebrations

Charlotte

Hello Patrick,

A big thank you for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Prêt à Garnir team

Hello Agnès,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Prêt à Garnir team

Hello Michel,

Thank you for your feedback.

After verification, the carrier did indeed make the delivery according to your choice of pickup point during the order.

Have a nice day

Charlotte

Hello Sébastien,

Thank you for your positive feedback, we are delighted that you like our products!
We are however sorry to learn that a few items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Prêt à Garnir

Hello Paulette,

Thank you very much for your feedback!

Our tacos keep very well in an airtight container or a metal box, protected from moisture. This way, you can preserve their crunchiness even several weeks after opening.

The choice of packaging in two bags of 48 by our supplier also responds to a desire to limit waste and unnecessary packaging — an approach we are committed to continuing to reduce our environmental impact.

However, we take good note of your suggestion, as your feedback helps us to constantly improve our products.

Have a nice day

Charlotte

Hello Martine,

We are sorry to hear that the delivery of your order did not go as planned.

The carrier indeed dropped off your package at another pickup point, as the one you selected was temporarily closed. This procedure is provided for in their general sales conditions, in order to avoid an automatic return of the package and to allow you to retrieve it as soon as possible.

We completely understand the inconvenience caused and that you do not wish to travel to another city. However, we unfortunately have no control over the substitution choice made by the carrier.

We hope you understand that this situation does not depend on us and that it in no way reflects the quality of our service.

Best regards,

Charlotte and the Ready to Garnish Team

Hello Yvon,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the team at Prêt à Garnir

Hello Nicole,

We understand your disappointment regarding the delivery issue encountered, and we fully share your frustration.

We understand that this can be particularly disappointing, but the delivery problem is attributable to our carrier, and not to our team.
This can happen when the chosen pickup point is saturated, closed, or temporarily unavailable. In this case, the carrier automatically chooses the nearest available pickup point to avoid delaying your delivery.

Our main goal is to provide you with a hassle-free shopping experience, and we are deeply sorry that this has not been the case.

We remain at your disposal for any questions and thank you for your trust.

We look forward to seeing you again on your next order.

Have a nice day

Charlotte & the Ready to Fill Team

Hello Mr. Thomas,

Thank you very much for your feedback and for your compliments on our products, it makes us very happy!

We would like to provide you with some clarifications regarding the mini cocoa pastries. These are products supplied by our provider, and during their production, a weight issue was detected, making them non-compliant for standard marketing. Rather than destroy them, we chose to offer them to our customers for any order exceeding a certain amount, so they can still enjoy them.

In general, we always include only a few samples in the packages. Therefore, the number of mini pastries offered may vary depending on the volume of the order.

We hope this explanation clarifies the situation and thank you again for your loyalty and understanding.

Looking forward to delighting you again,

Have a nice day

Charlotte and the Prêt à Garnir team

Hello Thomas,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the team at Prêt à Garnir

Hello Farah,

We are sorry to learn that your items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can address this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Prêt à Garnir

Hello Mireille,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the team at Prêt à Garnir

Hello André,

Thank you very much for your detailed and constructive feedback.

We fully understand your comment regarding the packaging of waterproof cones. Indeed, we are also dependent on the formats proposed by our supplier, which explains these significant quantities reserved mainly for professionals.

We regret that this may pose a barrier for personal use, and we will keep your remark in mind for the future. Your satisfaction remains essential to us, and your feedback helps us evolve our offer.

We are happy that you appreciate our items nonetheless, and we hope you will continue to enjoy using them.

Best regards,
Charlotte & the Prêt à Garnir team

Hello Chantal,

Thank you for your feedback and your honesty.

We understand that our products may seem more expensive. This is due to the fact that we are directly dependent on the price of quality raw materials used by our suppliers. We choose to prioritize authentic ingredients and avoid additives or artificial ingredients as much as possible to ensure healthy, delicious, and respectful recipes.

This is a strong commitment on our part: to offer products that combine taste, quality, and transparency.

Thank you again for your trust and your feedback, which motivates us to continue on this path.

Best regards,
Charlotte & the Prêt à Garnir team

Hello Léa,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.

Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transit, due to the many manipulations beyond our control.

In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email at info[at]pidy.com. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.

Thank you again for your understanding and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,

Charlotte and the Ready to Garnish Team

Hello Marie Claude,

This is absolutely not the experience we wish to offer our customers.

I sincerely apologize for this inconvenience, as well as for my silence after receiving your photos. It is clear that I should have gotten back to you more quickly, and I completely understand your disappointment.

I will immediately reopen your file to regularize the situation. I will contact you as soon as possible to find a solution that meets your expectations.

Thank you for your feedback, which allows us to improve.

Have a nice day

Charlotte

Hello Orly,

A big thank you for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the team at Ready to Garnish

Hello Johanna,

This is absolutely not the experience we wish to offer our customers.

I sincerely apologize for this inconvenience, as well as for my silence after receiving your photos. It is clear that I should have gotten back to you more quickly, and I completely understand your disappointment.

I will immediately reopen your file to regularize the situation. I will contact you as soon as possible to find a solution that meets your expectations.

Thank you for your feedback, which allows us to improve.

Have a nice day

Charlotte

Hello Joëlle,

We have received your complaint, and were waiting for the photo of the damaged products, which is essential for processing this type of request.

We confirm that we have received this photo in the meantime, and we have sent you an email with our response as well as a commercial gesture, in recognition of the inconvenience caused.

We remain at your disposal if needed.
Thank you again for your understanding and your trust.

Have a nice day

Charlotte and the Team at Prêt à Garnir