Customer reviews of Prêt à Garnir

Hello Pascal, Prêtàgarnir undertakes to dispatch all orders placed before noon on the same day. After checking, I can confirm that this was the case for your parcel. I also note that an e-mail was sent to you with a link for tracking. Prêtàgarnir has therefore dispatched your order. I contacted DPD today, and here is an extract from their reply: "Hello Charlotte, I am following up your request concerning the delivery of your parcel number N°250062324836456. First of all, on behalf of DPD France, I would like to apologize for the lack of traceability. In fact, we have had no trace of your parcel in our computer system since 18/07/2023". It appears that the parcel was lost by the carrier. We apologize for this. We will take immediate action to send you a new parcel. Have a nice day Charlotte

Hello Mathieu, We would like to thank you for taking the time to leave a review of your order. Your feedback is invaluable to us, enabling us to improve. We're going to pass on this information to our supplier, so that he reinforces the checks carried out when packing fine shells. These are packaged by hand, and the alveolus is then shrink-wrapped in a freshness sachet. To guarantee the quality of our mini-canapés, we do not open the bags. Should this happen again, please do not hesitate to contact me. Have a nice day Charlotte

Hi Jean Claude, Your recipe is a great gourmet idea! We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. So we're pleased to see that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Have a nice day Charlotte

Hello Christophe, First of all, we would like to apologize for the inconvenience caused by the delivery address error. We fully understand your disappointment. For pallet deliveries, we use TFE transport. They organize deliveries according to the driver's schedule. As far as the address error is concerned, there was indeed an internal malfunction, and please believe us that this was also very annoying for us. I tried several times to reach Nathalie, your associate, on her mobile without success. We understand your dissatisfaction and would like to resolve this situation satisfactorily. We are at your disposal to discuss compensation for the travel expenses you have incurred. I'll get back to you early next week. At PrêtàGarnir we attach great importance to the satisfaction of our customers and we will do our utmost to resolve this problem to your satisfaction. Have a nice day Charlotte

Hello Aline, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. So we're pleased to see that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offerings. Have a nice day Charlotte

Hello Anne, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. Unfortunately, quiches are very fragile. We are constantly working to improve our packaging. We hope to soon find the packaging that will allow them to arrive all unbroken. We would like to thank you for your trust and support. We hope you will continue to enjoy our products and services and that you will come back soon to discover new gourmet offers. Have a nice day Charlotte

Hello Melanie, We are delighted to hear that you were satisfied with your shopping experience with us. At Prêt à Garnir, we strive to provide quality products and impeccable customer service. So we're pleased to see that we've lived up to your expectations. Your positive feedback is very important to us and encourages us to continue our efforts to offer superior products and services. We would like to thank you once again for your trust and support. The last mile between you and us eludes us, and please know that this upsets us, but we do our utmost to make it as smooth as possible. If you have any questions or concerns in the future, please do not hesitate to contact us. We hope you'll continue to enjoy our products and services, and that you'll come back soon to discover new gourmet offerings. Have a nice day Charlotte

Hello Ludivine, We're very sorry to hear that you're disappointed with your purchase from our site and the fact that our mini-cones soften quickly. We understand that this may affect your experience and would like to provide you with an explanation. Waffle batter is a delicate mixture of ingredients that is baked to a crisp texture. However, when it comes into contact with moist or liquid toppings, it may lose its initial crispness and become softer. The texture of the filling plays a key role in how quickly the waffle cone can soften. Fillings rich in water or moisture tend to penetrate the batter and moisten it, resulting in a faster loss of crispness. To prolong the crisp texture of your waffle batter cone, we suggest you take a few simple steps: - Opt for less moist toppings or opt for thickened versions - Dress your mini cones a la minute. Please note that even with these tips, the delicate nature of waffle batter can lead to gradual softening over time. As for the tray that accompanies the mini-cones, the painter's palette enclosed has 8 holes, adapted to the size of the box in which the mini-cones are housed. You'll find other displays in the materials section (https://pretagarnir.com/40-materiel). If you have any further questions or concerns, please don't hesitate to contact us. We're here to help, and we hope your next experience with our mini-cones will be more satisfying. Have a nice day. Charlotte