Customer reviews of Prêt à Garnir

Hello Martine,

Thank you for taking the time to share your opinion.

We are delighted to hear that you enjoyed our tartlet bases. Regarding the sponge cake sheets, we are sorry that they did not meet your satisfaction.

The sponge sheets are a delicate product that needs to be handled at room temperature. If they are too cold or have lost some moisture after opening, they can become more fragile when rolling. We also recommend filling them and then rolling them gently without too much delay.

However, we take your comment very seriously and will pass it on to our quality team. Your feedback is valuable and helps us continuously improve our products.

Have a nice day

The Ready to Fill team

Hello Dominique,

Thank you for your feedback. We are sincerely sorry to learn that your order was damaged during transport.

Despite the care taken in packaging our products, some incidents may unfortunately occur during the various handling of packages. We are continuously working to improve their protection while limiting the environmental impact of our packaging.

We hope that the solution provided meets your expectations and we thank you for your understanding. We remain at your disposal for any further questions.

Once again, our apologies for this inconvenience and we look forward to fully satisfying you on your next order.

Have a nice day,
Charlotte

Hello KAREN?

Thank you for your feedback.

We are sincerely sorry to hear that your order was damaged during transport.

Despite the care taken in packaging our products, some incidents may unfortunately occur during the various handling of packages. We are continuously working to improve their protection while limiting the environmental impact of our packaging.

I will make sure to contact you directly regarding your damage.

Have a nice day,
Charlotte

Hello Denis,

Thank you for your feedback. We are sincerely sorry to hear that your order was damaged during transport.

Despite the care taken in packaging our products, some incidents may unfortunately occur during the various handling of packages.

Our sales department will be sure to get back to you regarding the damage encountered during the delivery of your package.

Have a nice day

Charlotte

Hello Maud,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincerest apologies for this inconvenience.

Despite the precautions we take with the packaging of each parcel, it unfortunately happens that some suffer incidents during their transit, due to the many handling outside of our control.

In order to analyze the situation better and provide the necessary elements to our logistics service, I invite you to send us some photos by email at info[at]pretagarnir.com. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen and do everything we can to resolve this situation satisfactorily.

Thank you again for your understanding and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,

Charlotte and the Team at Prêt à Garnir

Hello Isabelle,

Thank you for taking the time to share your feedback.

We are sorry to hear that your experience did not meet your expectations.

However, we note that you did not provide any details regarding the reasons for your dissatisfaction.

Your feedback is very important to us and we would like to know more in order to understand what happened and how we could improve our service.

Could you please provide us with more information on this matter?

You can contact us directly at info(at)Ready to Garnish - Specialist in ready to garnish products so that we can discuss the situation and find a solution together.

We hope to have the opportunity to rectify this and regain your trust.

Have a nice day

Charlotte

Hello Nicolas,
We are sincerely sorry for the inconveniences encountered during the receipt of your order, particularly regarding the damaged products.
We want to assure you that the merchandise always leaves our premises in perfect condition. We take great care in the preparation and packaging of each order so that it reaches you in the best possible conditions. Unfortunately, despite all the precautions in place, we remain dependent on the numerous handling done during transport by the carriers. Our products remain fragile, and it can happen that they suffer shocks beyond our control.
Since the refund has already been made, we hope that beyond this, the commercial gesture proposed on your next order will demonstrate our willingness to satisfy you and preserve your trust.
We remain at your disposal for any further questions and hope to have the opportunity to fully satisfy you on your next order.

Have a nice day

Charlotte

Hello Joel,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. We sincerely apologize for this inconvenience.

Despite all the precautions we take during packaging, incidents can occur, escaping our control due to the many handling the packages undergo.

We are constantly looking for solutions to improve the protection of our packages while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging used.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconveniences caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.

We hope this gesture will meet your expectations and we thank you for your understanding.

Have a great day

Hello Jean,

I am sorry to hear that you did not receive my emails confirming the sending of a new order.

We always take the time to respond to our customers and to inform them about the status of their order.

Have a nice day

Charlotte

Dear Vicky,

Thank you very much for your positive feedback. We are very happy to hear that you like our products!

However, we are sorry to learn that some items were damaged during transport, despite all the care we take in preparing and packaging our orders.

We invite you to contact us again (preferably with some photos), so we can look into this together and quickly offer you a suitable solution.

Your satisfaction is our top priority.

See you soon,

Charlotte & the Prêt à Garnir team

Hello Martine,

We are sincerely sorry for this change of delivery location.

The pickup point has indeed been modified at the initiative of the carrier. This situation can occur for various reasons beyond our control: temporary closure of the pickup point (holidays), storage capacity reached, or occasional logistical constraints.

As stated in the general sales conditions of the carrier, they reserve the right to adapt the pickup point in order to ensure the proper delivery of the package in the best possible time.

We understand that this may cause inconvenience and thank you for your understanding.

Of course, we remain at your disposal if needed.

Have a nice day

Charlotte & the Prêt à Garnir team

Hello Guillaume,

Following several customer feedbacks, we unfortunately noticed a quality problem with the range of macarons. This has been immediately reported and forwarded to our supplier for a thorough analysis to be conducted as soon as possible.

We will get back to you directly by email.

The quality and satisfaction of our customers remain our absolute priority, we thank you for your trust and are of course at your complete disposal.

Hoping to have met your expectations,

Have a nice day

Charlotte

Hello Renée,

Thank you very much for your feedback!

We are delighted that you like our products and that you appreciated their quality. Your satisfaction is our greatest reward.

Looking forward to delighting you again!

See you very soon,

Charlotte and the Prêt à Garnir team

Hello Bouchemine,
We are sincerely sorry to hear that your order did not meet your satisfaction.
However, we are surprised because we have not received any message from you or photos of the affected products, which are essential to verify the damage and proceed with a replacement or an appropriate solution.
Our customer service is always available and responsive to assist our customers in case of issues. Please do not hesitate to contact us directly so that we can discuss and find a solution.
Have a nice day

Hello Vanessa,

Thank you for taking the time to share your experience.

We are sincerely sorry for the quality issue encountered. In order to understand the situation precisely and provide you with an appropriate solution, I will contact you by email very soon.

Have a nice day

Charlotte

Hello Zaïna,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. We sincerely apologize for this inconvenience.

Despite all the precautions we take during packaging, incidents can occur, escaping our control due to the numerous handling that packages undergo.

We are constantly looking for solutions to improve the protection of our packages while being mindful of our customers' environmental concerns, which encourage us to reduce the amount of packaging used.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and to do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconveniences caused and we hope to have the opportunity to regain your trust and continue to serve you in the future.

We hope this gesture will meet your expectations and we thank you for your understanding.

Have a nice day

Charlotte

Hello Marie Paule,

Thank you for your positive feedback, we are delighted that you like our products!
We are however sorry to learn that a few items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Prêt à Garnir

Hello Gérard,

Thank you for your positive feedback, we are delighted that you like our products!
We are however sorry to learn that a few items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Prêt à Garnir

Hello Christian,

Thank you for your positive feedback, we are delighted that you like our products!
We are however sorry to learn that a few items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Prêt à Garnir

Hello Stephane,

Thank you for your positive feedback, we are delighted that you like our products!
We are however sorry to learn that a few items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Prêt à Garnir

Hello Anne,

We are sorry to hear that your package arrived damaged despite our packaging precautions.
If this happens, we invite our customers to contact us within 48 hours after receipt by email or phone, so that we can assess the situation and find the best solution together.

You can write to us directly via the contact form on our website or reach us by phone at the number provided. We will be happy to assist you.

Have a nice day

Charlotte

Hello Philippe,

Thank you for your positive feedback, we are delighted that you like our products!

However, we are sorry to learn that a few items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can address this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Prêt à Garnir

Hello Stéphanie,

Thank you for your message and our apologies for the delay in response.
During this holiday period, we are doing our best to manage on several fronts, which can sometimes lead to a slight delay.
Rest assured that your email has been processed and taken into account.

We remain at your disposal for any other requests, and thank you for your understanding and patience.

Have a nice day,

Charlotte

Hello Marie Laure,

Thank you for your positive feedback, we are delighted that you like our products!
However, we are sorry to learn that some items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can address this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the Prêt à Garnir team

Hello Simon,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.

Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transit, due to the many handling processes beyond our control.

In order to analyze the situation better and provide the necessary elements to our logistics service, I invite you to send us some photos by email to info[at]pidy.com. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen and are doing everything possible to resolve this situation satisfactorily.

Thank you again for your understanding and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,

Charlotte and the Ready to Garnish Team

Hello Fabienne,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.

Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transit, due to the many manipulations beyond our control.

In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email at info[at]pidy.com. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.

Thank you again for your understanding and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,

Charlotte and the Ready to Garnish Team

Hello Alexandre,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.

Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transport, due to the many handling outside of our control.

In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email to info[at]pretagarnir.com. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.

Thank you again for your understanding,
and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,
Charlotte

Hello Pierre,

Thank you for your feedback and I am sorry to hear that your order was damaged during transport. Please accept our sincere apologies for this inconvenience.

Despite the precautions we take in packaging each parcel, it unfortunately happens that some suffer incidents during their transport, due to the many handling outside of our control.

In order to better analyze the situation and provide the necessary elements to our logistics service, I invite you to send us some photos by email to info[at]pretagarnir. This will allow us to act more quickly and effectively.

We are also committed to a continuous improvement process to enhance the protection of our shipments while meeting our customers' environmental expectations by limiting unnecessary packaging.

If you have any other questions or needs, please do not hesitate to contact us. We are here to listen to you and are doing everything possible to resolve this situation satisfactorily.

Thank you again for your understanding,
and hoping to have the opportunity to serve you again soon under better conditions.

Have a great day,
Charlotte

Hello Romy,

Following our phone conversation, we wanted to reiterate our sincere apologies for the error that occurred during the preparation of your order.

We fully understand the inconvenience caused and are doing everything possible to remedy it as quickly as possible. A new shipment containing the missing (or corrected, as the case may be) products has been sent today and will reach you as soon as possible.

We thank you for your understanding and remain at your disposal for any questions or additional clarifications.

Have a nice day

Charlotte and the team at Prêt à Garnir

Hello Simon,

Thank you for your message. We understand your disappointment and would like to go into detail about the facts to clarify the situation.

– Order placed on Thursday 10/07/2025 at 21:59
– Package dispatched on Friday 11/07/2025 at 10:15 from our warehouse (59)
- Package arrived at the sorting center in Douvrin (62) on Friday 11/7/2025 at 17:15
– Arrival at the sorting center in Beaume on Saturday 12/07/2025 at 2:42
_ Package arrived at Nuit St Georges on Tuesday 15/7/2025 at 6:05
- Package available at the pickup point on Tuesday 15/7/2025 at 12:09

The indicative delay of 48 hours is understood from the dispatch, which is 11/07 at 10:15, leading us to a maximum delivery deadline of Sunday 13/07 at 10:15.
However, July 13 was a Sunday, and July 14 a national holiday, periods during which carriers do not ensure any distribution.

The package was therefore made available at your pickup point on 15/07, as soon as the rounds resumed, which is just over 48 hours after dispatch – which is perfectly in line with the announced deadlines, once non-working days are excluded. Furthermore, we clearly indicate that the deadlines are indicative and not contractual.

It was then picked up by you on 17/07 at 13:57

In summary, the delivery was indeed made within the 48 working hours planned. We are nonetheless sorry that this may have disrupted your plans, and we take note of your comments on taste and price.

Remaining at your disposal,

Have a good day

Charlotte

Hello Caroline,

We are delighted that you like our products!

However, we are sorry to hear that some items were damaged during transport, despite all the precautions we take for packaging.

Please do not hesitate to contact us so that we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Ready to Fill

Hello Solne,

We are sorry to hear that our tartlets were damaged during transport, despite all the precautions we take for packaging.

Please feel free to contact us so we can look into this together and find a solution.

Your satisfaction remains our priority!

See you soon,

Charlotte & the team at Pret Garnir

Hello Claudie,

Thank you for taking the time to share your feedback.

We completely understand your comment regarding the discount that appeared just after your order — this can indeed be frustrating. Unfortunately, our system is fully automated and, once orders are placed, we cannot go back daily to adjust prices for the previous day’s orders.

However, by signing up for our newsletter, you will receive all our offers, new products, and benefits reserved for our community in advance. It’s the best way to not miss anything in the future.

We hope that despite this small disappointment, our macaron shells will delight you and that we will have the pleasure of seeing you again soon.

Have a very nice day,

Charlotte and the Team at Prêt à Garnir

Hello Maguy,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a nice day

Hello Pierre Oliver,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a nice day

Hello Janine,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a nice day

Hello Virginie,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, unforeseen circumstances can sometimes occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our top priority, and we are doing everything we can to provide you with a positive and worry-free shopping experience.

If you have any other concerns or additional questions, please do not hesitate to contact us. We are here to help you and do everything in our power to resolve this situation satisfactorily.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a nice day

Hello Emiie,

First of all, we sincerely apologize for the inconvenience caused by the breakage in your package.

We want to assure you that we place great importance on our customers' satisfaction and take this situation very seriously.

The breakage of your package is a rare and isolated incident that does not reflect the quality of our products or our commitment to our customers. We take all necessary measures to ensure that our products are well packaged and protected during transport.

Unfortunately, sometimes unforeseen circumstances occur during the handling of packages by carriers, which can lead to damage.

We also understand that this experience may have undermined your trust in our products and services. We sincerely wish to regain your trust.

Your satisfaction is our absolute priority, and we are doing everything we can to provide you with a positive and hassle-free shopping experience.

If you have photos of the broken items, please do not hesitate to contact me by email, and I will see what I can do as a goodwill gesture.

Once again, we sincerely apologize for the inconvenience caused and hope to have the opportunity to regain your trust and continue to serve you in the future.

Have a great day

Hello Violette,

We are sorry to hear that some items were damaged during transport, despite all the precautions we take for packaging.

We hope that the proposed commercial gesture meets your expectations.

Your satisfaction remains our priority!

See you soon,

Charlotte & the Prêt à Garnir team

Hello Thierry

We're sorry to hear that some items were damaged during transport, despite all the precautions we take when packing.

Please do not hesitate to contact us on receipt of your parcel so that we can look into the matter together and find a solution.

Your satisfaction is our top priority!

We hope to hear from you soon,

Charlotte and the Prêt à Garnir team