The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.
Thank you for your feedback, and we are sorry to hear that the delivery time did not meet your expectations. Please know that we are doing everything we can to improve our service. Your opinion is valuable to us.
Best regards,
The team at Produits-veto.com
P
Petra K.
Rating: 1 out of 5
following a purchase from 27/05/2026
Hello, The package could not be delivered and seems to be on its way back to the sender. No second delivery attempt has been made, which I find regrettable. I will never order from this company again. Best regards, Petra Karbacher-Lütgenbruch
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your package was not delivered as expected. This does not reflect our service standards and we understand your frustration.
We are committed to improving our delivery processes and ensuring better communication for our customers. Please feel free to contact us directly so that we can resolve this issue together.
Best regards,
The Produits-veto.com team
R
Raymonde S.
Rating: 1 out of 5
following a purchase from 25/05/2026
I am not satisfied and for good reason I still have not received the product
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you have not yet received your product. Please feel free to contact us directly so that we can provide you with a quick solution.
Best regards,
The Produits-veto.com team
M
Martine H.
Rating: 2 out of 5
following a purchase from 21/05/2026
The Colissimo was announced for delivery on Friday, May 30, today June 2, 2026, still no delivery. (?) I am starting to worry.
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Response from Produits-veto.com
Hello,
Thank you for your feedback and we are sorry to hear about the delay in your delivery. We completely understand your concern and want to reassure you: we are in contact with the delivery service to resolve this issue as quickly as possible. Your satisfaction is our priority and we remain at your disposal for any further assistance.
Best regards,
The Produits-veto.com team
M
Marc L.
Rating: 1 out of 5
following a purchase from 20/05/2026
I still haven't received my package after several back and forths between delivery points and a return to the sender - it seems - 3 days before the deadline. Where is my package??
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Response from Produits-veto.com
Hello,
We are sorry to hear that you have not yet received your package. Your satisfaction is our priority, and we understand the importance of prompt delivery. It seems that your order is available for pickup today, 9/06/26.
Best regards,
The Produits-veto.com team
I
Isabelle V.
Rating: 1 out of 5
following a purchase from 19/05/2026
I still haven't received the products after 10 days of ordering!!!
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Response from Produits-veto.com
Hello,
Thank you for your message and we sincerely apologize for this delay. We are doing everything we can to ship orders quickly. We resent a package to you on June 1st so that you can receive your products as soon as possible.
Thank you for your understanding.
Best regards,
The Produits-veto.com team
P
Pascal P.
Rating: 1 out of 5
following a purchase from 16/05/2026
The transport went around France before being delivered. A shame for a product expected to care for its animals
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Response from Produits-veto.com
Hello Pascal,
Thank you for your feedback, and we are sincerely sorry to hear that your order has encountered delays. Customer satisfaction is our priority, and we take your comments very seriously. We will pass the information to our delivery partner to improve our services. Your trust is valuable, and we hope to have the opportunity to serve you again under better conditions.
Best regards,
The team at Produits-veto.com
P
Pauline V.
Rating: 1 out of 5
following a purchase from 01/05/2026
after 1 month the package still not received.
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Response from Produits-veto.com
Hello Pauline,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your package has not yet arrived. We apologize for this inconvenience and we have just refunded you.
Best regards,
The Produits-veto.com team
J
Jane M.
Rating: 2 out of 5
following a purchase from 07/05/2026
It has not arrived.
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Response from Produits-veto.com
Hello Jane,
Thank you for taking the time to share your feedback. We are sorry to hear that your order has not arrived. We have made a claim with the carrier to expedite the delivery process. Please do not hesitate to contact us directly so that we can resolve this issue as soon as possible.
Best regards,
The Produits-veto.com team
A
Anne-Laure P.
Rating: 1 out of 5
following a purchase from 09/05/2026
I did not receive the right product I sent an email no response ... well done
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Response from Produits-veto.com
Hello Anne-Laure,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you did not receive the right product and that you have not received a response to your email. Your satisfaction is our priority and we ask you to contact us directly at [email protected] or by phone at 05 49 19 67 84 so that we can resolve this issue quickly. We are committed to improving our service so that this does not happen again.
Best regards,
The Produits-veto.com team
F
Faiza F.
Rating: 1 out of 5
following a purchase from 04/05/2026
I haven't received my package
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Response from Produits-veto.com
Hello,
Thank you for your feedback. We are sincerely sorry to hear that you have not received your package. Your package seems to be available for pickup. Please do not hesitate to contact us directly so that we can assist you effectively.
Best regards,
The Produits-veto.com team
J
José T.
Rating: 1 out of 5
following a purchase from 30/04/2026
Still haven't received my order
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Response from Produits-veto.com
Hello José,
Thank you for taking the time to share your experience. We are sorry to hear that you have not yet received your order. Your satisfaction is essential to us, and we are committed to resolving this issue quickly. Please feel free to contact us directly so that we can provide you with all the necessary assistance.
Best regards,
The Produits-veto.com team
C
Corinne P.
Rating: 1 out of 5
following a purchase from 19/04/2026
I still haven't received my order
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Response from Produits-veto.com
Hello Corinne,
Thank you for taking the time to share your opinion. We are sorry to hear that you have not yet received your order. We invite you to contact our customer service so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
A
Aurore D.
Rating: 1 out of 5
following a purchase from 04/05/2026
Error with the order and delivery mistake
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Response from Produits-veto.com
Hello Aurore,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your order did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly so that we can resolve this issue as quickly as possible.
Best regards,
The Produits-veto.com team
K
Karen R.
Rating: 1 out of 5
following a purchase from 06/05/2026
Shameful disaster, unprofessional site, forced to harass them to receive a product after 6 weeks of ordering. Avoid!!
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Response from Produits-veto.com
Hello Karen,
We are sincerely sorry to hear about your unsatisfactory experience on our site. However, the carrier informs us that your package was delivered to your mailbox 5 days after your order. The delivery was delayed on May 8, but it does not seem that your order was delivered in 6 weeks as you indicate. Please feel free to contact us directly to resolve your situation as quickly as possible.
Best regards,
The Produits-veto.com team
S
Sarah B.
Rating: 1 out of 5
following a purchase from 25/04/2026
You delivered the wrong dewormer for my puppy and instead of acknowledging the mistake after sending proof of your error and refunding me or sending a corresponding product, you do nothing; it's still up to the customer to fix your mistakes! I do not recommend this site, there is no order tracking!
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you encountered a problem with your order and we completely understand your frustration. We explained to you by email and phone that only the packaging has changed and that the product was the same, as it has the same barcode. We offered you a return at our expense of the unwanted product by sending you a free return label. We also offered you a substitute product. Our priority is to ensure the satisfaction of our customers, and we want to assure you that your return is taken very seriously.
We invite you to contact us directly to resolve this misunderstanding and find a quick solution. Your trust is essential to us and we wish to rectify this situation as soon as possible.
Best regards,
The Produits-veto.com team
E
Eric R.
Rating: 1 out of 5
following a purchase from 29/04/2026
Still haven't received my order, it's really outrageous.
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Response from Produits-veto.com
Hello Eric,
Thank you for taking the time to share your experience with us. We sincerely regret the delay encountered with your order. Could you please contact us by email or phone so that we can resolve this issue as quickly as possible? Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
D
D.maria R.
Rating: 2 out of 5
following a purchase from 21/04/2026
The delivery is still missing today, where is the goods?
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Response from Produits-veto.com
Hello,
Thank you for your feedback. We are sorry to hear that your order has not yet arrived. To resolve this issue as quickly as possible, our team is at your disposal to assist you.
Best regards,
The Produits-veto.com team
Y
Yannick S.
Rating: 2 out of 5
following a purchase from 09/04/2026
Due to stock issues, it took me 3 weeks to receive my order. I would have liked to know this beforehand...
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Response from Produits-veto.com
Hello,
Thank you for your feedback. We completely understand your frustration regarding the delivery time. We are constantly striving to improve our stock management and are working to provide clearer information in the future. Your experience is valuable to us, and we hope to have the opportunity to serve you better in the future.
Best regards,
The Produits-veto.com team
J
Jean-Claude Claude B.
Rating: 1 out of 5
following a purchase from 16/04/2026
Too long to be delivered
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Response from Produits-veto.com
Hello Jean-Claude,
Thank you for taking the time to share your feedback. We understand your frustration regarding the delivery time and we are actively working to improve this aspect to better satisfy you in the future. Nevertheless, your order was validated on Thursday afternoon for preparation and shipping on Friday. The order was delivered according to the indicated deadlines in business days.
Best regards,
The team at Produits-veto.com
F
Frédérique D.
Rating: 1 out of 5
following a purchase from 12/04/2026
I received my incomplete order and I have not been refunded
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Response from Produits-veto.com
Hello Frédérique,
Thank you for your feedback. We are sorry to hear that your order was incomplete. We invite you to contact our customer service to resolve this situation as quickly as possible. Your satisfaction is our priority.
Best regards,
The team at Produits-veto.com
G
Gérard B.
Rating: 1 out of 5
following a purchase from 14/04/2026
First order and surely the last - I ordered two different products - I see on my bank account that I have a refund from produits-veto - I go to their site and see that one of the products was refunded without notifying me - the second one is supposed to arrive in a locker - it is delivered 20 km away - I go there and they tell me it is not there - not serious at all - I called their service and they told me they didn't have time to inform me that an item was out of stock - not a single commercial gesture
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C
Cyrille P.
Rating: 2 out of 5
following a purchase from 06/04/2026
No hornet caught while in other traps, I catch plenty
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Response from Produits-veto.com
Hello Cyrille,
Thank you for your feedback. We are sorry to hear that your experience with our hornet trap did not meet your expectations. Each product can react differently depending on the conditions. Do not hesitate to contact us directly for personalized advice. Your satisfaction is our priority.
Best regards,
The team at Produits-veto.com
M
Maryline D.
Rating: 1 out of 5
following a purchase from 10/04/2026
Order not received, and you ask me if I am satisfied
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Response from Produits-veto.com
Hello Maryline,
Thank you for taking the time to leave your feedback. We completely understand your frustration regarding the non-receipt of your order. Please know that your satisfaction is our priority, and we would be happy to resolve this issue. The package is on its way. Do not hesitate to contact us directly so we can assist you.
Best regards,
The team at Produits-veto.com
F
Fabrice L.
Rating: 1 out of 5
following a purchase from 05/04/2026
The order was delivered to a different pickup point than the one I chose even though it was not closed and the information to retrieve it was contradictory
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Response from Produits-veto.com
Hello Fabrice,
Thank you for your feedback. We are sorry to hear that your order was not delivered as expected. Your experience is important to us, and we will look into this issue to improve our services. Sometimes the carrier decides without notifying us about the change of pickup point, and unfortunately, we do not always have the reason for this modification. Please do not hesitate to contact us directly for any additional assistance.
Best regards,
The Produits-veto.com team
D
Denis C.
Rating: 2 out of 5
following a purchase from 26/03/2026
delivery times are way too long, I don't think I will order from this site again.
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S
Samira-Lola T.
Rating: 1 out of 5
following a purchase from 28/03/2026
My order hasn’t arrived!?
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Response from Produits-veto.com
Hello Samira-Lola,
We are sorry to hear that your order has not yet arrived. Please contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority. We have refunded you.
Best regards,
The Produits-veto.com team
E
Eric H.
Rating: 2 out of 5
following a purchase from 22/03/2026
On the product site available, but once you have placed the order it informs you that it is awaiting restocking ...
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Response from Produits-veto.com
Hello,
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. We have experienced high demand for the product you ordered and we faced an exceptional out-of-stock situation, followed by a delay in delivery from the laboratory. We are once again sorry and are doing everything to improve the timelines every day. We hope to provide you with a better experience in the future. Please feel free to contact us for any questions or assistance needed.
Best regards,
The Produits-veto.com team
P
Philippe P.
Rating: 1 out of 5
following a purchase from 17/03/2026
Product lost in nature Colisimmo Point I don't know Everyone is passing the Responsibility Bad experience for a first I requested a refund Meanwhile time passes and the hornet nests proliferate
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Response from Produits-veto.com
Hello Philippe,
We are sorry to hear that you have encountered difficulties with your order. Your experience is important to us and we want to help you resolve this issue. Please feel free to contact us directly so we can do what is necessary to satisfy you. Thank you for your understanding.
Best regards,
The Produits-veto.com team
C
Christian L.
Rating: 1 out of 5
following a purchase from 18/03/2026
The bowl that is supposed to hold liquid is leaking underneath. UNUSABLE????
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that the bowl has defects. Your satisfaction is our priority and we would like to resolve this issue. Please feel free to contact our customer service for an exchange or a refund.
Best regards,
The Produits-veto.com team
J
Jessica A.
Rating: 1 out of 5
following a purchase from 26/03/2026
Leaking bottle loss of product..
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered a problem with the bottle. Your satisfaction is our priority and we would like to resolve this situation. Please feel free to contact us directly so we can provide you with a solution.
Best regards,
The Produits-veto.com team
J
Jefferson C.
Rating: 2 out of 5
following a purchase from 23/03/2026
I am only unhappy with the delivery problem due to Mondial Relais which did not deliver the package to the correct address and also did not specify that it had been handed directly to the merchant instead of being placed in the locker.
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a delivery issue. We do our best to work with reliable partners and we will pass your feedback to Mondial Relais to improve their service.
We hope to provide you with a better experience in the future.
Best regards,
The Produits-veto.com team
L
Laurence P.
Rating: 1 out of 5
following a purchase from 20/03/2026
Unfortunately, I did not receive my order which was returned by Mondial Relay without explanation. And I am waiting for the refund from produitsveto.com.
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Response from Produits-veto.com
Hello,
We are sincerely sorry to hear that your order has been returned. We understand your frustration and we want to resolve this situation as quickly as possible. Your order will be refunded as soon as the package is back in our premises. Thank you for your patience.
Best regards,
The Produits-veto.com team
A
Adrian A.
Rating: 2 out of 5
following a purchase from 21/03/2026
Great site but tax on top for Reunion Island… and delivery not to the right address with your logistics provider… so I prefer to pick up on site.
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Response from Produits-veto.com
Hello,
Thank you for your feedback. We are glad that you appreciate our site, but we are sorry to hear that you encountered difficulties with the delivery and additional fees. Your experience is important to us, and we are working tirelessly with our logistics provider to improve our services, including for Reunion Island. Please do not hesitate to contact us directly for any assistance or questions.
Best regards,
The Produits-veto.com team
E
Eloise C.
Rating: 1 out of 5
following a purchase from 21/03/2026
Never received the package
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Response from Produits-veto.com
Hello,
Thank you for your feedback. We are sorry to hear that you did not receive your package. We have already refunded you.
Best regards,
The Produits-veto.com team
P
Patrick D.
Rating: 1 out of 5
following a purchase from 22/03/2026
Fast delivery
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Response from Produits-veto.com
Hello,
Thank you for your feedback. We are delighted to hear that you found our delivery fast. Your satisfaction is our priority, and we hope to provide you with an even better experience in the future.
Best regards,
The Produits-veto.com team
A
Andrea F.
Rating: 1 out of 5
following a purchase from 05/03/2026
Order never received, I contacted you a week ago and never received a response. Shameful.
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Response from Produits-veto.com
Hello,
Thank you for your feedback and we are sorry to hear that you have not received your order. We have received your email from 5/03 and 31/03 and have responded to it. It seems that you did not select the country when placing your order, which is why the package was lost. We are sorry for this and please know that your satisfaction is important to us.
Best regards,
The team at Produits-veto.com
S
Sara S.
Rating: 1 out of 5
following a purchase from 06/03/2026
The package, after two weeks, has not arrived and I receive an email to evaluate my experience. I would say something went wrong.
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Response from Produits-veto.com
Hello Sara,
Thank you for taking the time to leave a review. We are sorry to hear that your order has not yet arrived. Your experience is important to us, and we are committed to resolving this type of situation. Please do not hesitate to contact our customer service so that we can assist you as soon as possible.
Best regards,
The Produits-veto.com team
J
Jean-Claude D.
Rating: 2 out of 5
following a purchase from 28/02/2026
Delivery deadline not respected, no information. I had to call to get a date 2 and a half weeks later
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery time did not meet your expectations and that you did not receive any information about it. Your feedback is valuable, and we are continuously working to improve our service. The product you ordered experienced high demand, which is why we fell behind in shipping. We hope to have the opportunity to fully satisfy you with your next order.
Best regards,
The Produits-veto.com team
J
Joseph Q.
Rating: 1 out of 5
following a purchase from 05/03/2026
we have never received the package, however the amount withdrawn from the account
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Response from Produits-veto.com
Hello,
Thank you for your feedback. We are sorry to hear that you have not received your package. To resolve this issue quickly, could you please contact us via our customer service? We will do our best to assist you.
Best regards,
The team at Produits-veto.com
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