The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.
I am not satisfied because the expiration date is too short at the end of the year since I took two in advance
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your feedback. We understand your concern regarding the expiration date of our products. Rest assured that we do our best to offer a selection of products with the longest possible expiration date. Please feel free to contact us directly for any questions or for a possible exchange. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
A
Almudena M.
Rating: 1 out of 5
following a purchase from 28/02/2026
The delivery time was very long, no matter how much you paid plus the delivery company is not very professional either. It was very hard to contact them and they take a long time to answer emails too. I'm still waiting for my package. I will not order again here
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery did not meet your expectations. Your feedback is valuable and we will use it to improve our service. Our customer service is available by phone in the afternoons as well as by email, as soon as possible. We apologize for taking what you believe was too long to respond to you. We strive to respond to the many emails as quickly as possible.
Best regards,
The Produits-veto.com team
M
Monique G.
Rating: 1 out of 5
following a purchase from 17/02/2026
TRAP NOT SELECTIVE AT ALL !!!!
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Aggeliki K.
Rating: 1 out of 5
following a purchase from 10/02/2026
“Unacceptable service. I still have not received my order, and I have not been given any update regarding its status.
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Response from Produits-veto.com
Hello Aggeliki,
Thank you for your feedback, even though it is disappointing. We completely understand your frustration regarding the delay of your order. To resolve this issue, please contact us directly by email as soon as possible. Your satisfaction is our priority.
Sincerely,
The Produits-veto.com team
A
Anaelle B.
Rating: 1 out of 5
following a purchase from 09/02/2026
I still have not received my product after 12 days of ordering even though it is for my cat's health and it is quite urgent
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Response from Produits-veto.com
Hello Anaelle,
Thank you for your feedback and we completely understand your concern, especially when it comes to your cat's health. We want to reassure you: our team is doing everything possible to resolve this delivery delay. Please do not hesitate to contact us directly so that we can assist you as best as possible. Your trust is paramount to us.
Sincerely,
The Produits-veto.com team
M
Michele G.
Rating: 1 out of 5
following a purchase from 06/02/2026
Package sent to a relay that is out of service. As a result, the package was delivered to a relay point 30 km from my home
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Response from Produits-veto.com
Hello Michèle,
Thank you for your feedback and we are sorry to hear that your package was sent to a relay that is out of service. Unfortunately, this is not our choice but that of the carrier. Indeed, they provide us with the available relay points to display on the site, and if it was still active at the time of the order, it was selectable. Please do not hesitate to contact us directly to improve your experience.
Best regards,
The team at Produits-veto.com
N
Niklas L.
Rating: 1 out of 5
following a purchase from 02/02/2026
Pure catastrophe waiting for weeks without delivery and also no money back.
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Response from Produits-veto.com
Hello Niklas,
Thank you for your feedback. We are sincerely sorry to hear that you encountered difficulties with your order. Your experience does not reflect our standards of service. Unfortunately, we were waiting for your package to be returned, but it still has not arrived. However, we have since issued an early refund.
Best regards,
The Produits-veto.com team
O
Ourania Myrto K.
Rating: 2 out of 5
following a purchase from 06/02/2026
I have not yet received my package
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Response from Produits-veto.com
Hello Ourania Myrto,
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that you have not yet received your package. Please know that customer satisfaction is our priority. We invite you to contact us directly so that we can resolve this issue as quickly as possible.
Thank you for your understanding and trust.
Best regards,
The Produits-veto.com team
F
Florence M.
Rating: 1 out of 5
following a purchase from 01/02/2026
Package not received?!
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Response from Produits-veto.com
Hello Florence,
Thank you for taking the time to leave a review. We are sorry to hear that you have not received your package. We invite you to contact us directly so that we can resolve this situation as quickly as possible. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
P
Patrick P.
Rating: 1 out of 5
following a purchase from 01/02/2026
Order still not received as of this date, February 12, which is 11 days after placing it...
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Response from Produits-veto.com
Hello Patrick,
Thank you for your feedback. We understand your frustration regarding this delivery delay. Rest assured that we are doing everything possible to optimize our timelines and ensure our customers' satisfaction. Please do not hesitate to contact us directly for any questions or assistance regarding your order. We are here to help you.
Best regards,
The Produits-veto.com team
N
Nadine M.
Rating: 2 out of 5
following a purchase from 25/01/2026
Wet and damaged packaging Dry products
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Response from Produits-veto.com
Hello Nadine,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered issues with the packaging of your order. Your satisfaction is paramount and we will pass the information on to the carrier.
Best regards,
The team at Produits-veto.com
F
Frederique D.
Rating: 1 out of 5
following a purchase from 16/01/2026
Hello, Still not received! The locker is broken. I've been waiting for it to be repaired for a week... Best regards
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Response from Produits-veto.com
Hello Frédérique,
Thank you for your feedback and we completely understand your frustration. We hope that this situation will not last. Unfortunately, we do not have control over this aspect.
Best regards,
The team at Produits-veto.com
P
Pascale P.
Rating: 1 out of 5
following a purchase from 16/01/2026
Delivery much too long
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Response from Produits-veto.com
Hello Pascale,
Thank you for your feedback. We understand the importance of fast delivery and we are constantly working to improve this service. However, we are constrained to work with external providers and cannot guarantee a 100% smooth delivery.
Best regards,
The team at Produits-veto.com
G
Geraldine R.
Rating: 2 out of 5
following a purchase from 08/01/2026
Hello, order placed and paid, but forced to send an email as I have had no news of my order, 15 days to receive it. Might as well go to the local pharmacy because even if the product is out of stock, I would have received it in 3 days. I will not order from this site again.
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Response from Produits-veto.com
Hello Géraldine,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you encountered delays in receiving your order. Indeed, we experienced an unanticipated product shortage. We apologize for this. We hope to have the opportunity to serve you better in the future.
Best regards,
The team at Produits-veto.com
D
Didier M.
Rating: 1 out of 5
following a purchase from 12/01/2026
Huge delivery problems with Mondial Relay.....the package has been going back and forth from the center of Terrasson, Toulouse, Terrasson...etc. Delivery took more than a week. Incomprehensible!
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Response from Produits-veto.com
Hello Didier,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered delivery issues with Mondial Relay. Your satisfaction is important to us, and we hope for a better shopping experience in the future. Please do not hesitate to contact us for any other questions.
Best regards,
The Produits-veto.com team
P
Pascale M.
Rating: 1 out of 5
following a purchase from 05/01/2026
Significant difficulties in retrieving my order. I've been misled for 10 days!
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Response from Produits-veto.com
Hello Pascale,
We are sincerely sorry to hear that you have encountered difficulties with your order. Your experience is important to us and we are here to help you. Could you please contact us directly so that we can resolve this issue as soon as possible?
Thank you for your understanding.
D
Dominique D.
Rating: 1 out of 5
following a purchase from 07/01/2026
I still haven't received my order. I would like to know when it will arrive???
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Response from Produits-veto.com
Hello Dominique,
Thank you for taking the time to leave a review. We are sorry to hear that you have not yet received your order. To provide you with accurate information about its status, we invite you to contact our customer service. We will do our best to resolve this situation as soon as possible.
Best regards,
The team at Produits-veto.com
C
Chloé W.
Rating: 1 out of 5
following a purchase from 20/12/2025
Announced delivery time not respected.
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Response from Produits-veto.com
Hello Chloé,
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time was not respected. We work with delivery providers who sometimes encounter unforeseen circumstances during delivery. We are sincerely sorry.
Best regards,
The Produits-veto.com team
A
Angélique D.
Rating: 2 out of 5
following a purchase from 04/01/2026
Paid for the fastest delivery and delivered 6 days later
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Response from Produits-veto.com
Hello Angélique,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery time did not meet your expectations, and we understand your disappointment. Your feedback is valuable and helps us improve our services. We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The Produits-veto.com team
M
Marie P.
Rating: 2 out of 5
following a purchase from 29/12/2025
Half of the order was missing, I was not notified in advance and it was charged to me
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Response from Produits-veto.com
Hello Marie,
Thank you for your feedback. We are sorry to hear that your order was not complete and that this may have caused you inconvenience. Your satisfaction is important to us, and we would like to resolve this issue quickly. Please do not hesitate to contact our customer service so that we can rectify this.
Best regards,
The team at Produits-veto.com
A
Antonio D.
Rating: 1 out of 5
following a purchase from 22/12/2025
Delivery address not respected. Had to go 10km further for pickup.
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Response from Produits-veto.com
Hello Antonio,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery did not meet your expectations and that it caused some inconveniences. Our delivery partners sometimes take a few liberties, especially during holidays when the pickup points are full. We hope to have the opportunity to fully satisfy you with your next order.
Best regards,
The team at Produits-veto.com
A
Agnieszka S.
Rating: 1 out of 5
following a purchase from 21/12/2025
I still haven't received my order
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Response from Produits-veto.com
Hello Agnieszka,
Thank you for taking the time to share your opinion. We are sorry to hear that you did not receive your order. Your satisfaction is our priority, and we would like to resolve this issue as quickly as possible. Please do not hesitate to contact us directly so that we can assist you effectively.
Best regards,
The Produits-veto.com team
S
Sabrina Capini C.
Rating: 1 out of 5
following a purchase from 14/12/2025
Still waiting for my order
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Response from Produits-veto.com
Hello Sabrina Capini,
Thank you for your feedback. We are sorry to hear that you have not yet received your order. To resolve this situation as quickly as possible, could you please contact us directly by message or by phone? We are here to help you.
Best regards,
The Produits-veto.com team
D
Daniel B.
Rating: 1 out of 5
following a purchase from 12/12/2025
I never received my order because the delivery person left my package at the wrong pickup point. I contacted them and they told me they would take care of it, but they did nothing. Now I'm waiting for a refund, thank you.
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Response from Produits-veto.com
Hello Daniel,
Thank you for taking the time to share your experience. We are sorry to hear that your order did not arrive as expected. Unfortunately, delivery remains a task that we delegate, with its uncertainties. We have opened a dispute but without results. We invite you to contact us by email to resolve this dispute as soon as possible if it has not already been done.
Best regards,
The team at Produits-veto.com
S
Stephane P.
Rating: 1 out of 5
following a purchase from 30/11/2025
Product supposedly in stock. They led me on for a week, only to finally tell me that the product will not arrive on time. Product in stock means that it is physically in stock and not that it has to be ordered.
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Response from Produits-veto.com
Hello Stéphane,
Thank you for your feedback and we sincerely apologize for this disappointing experience. Your satisfaction is our priority and we understand the importance of transparency regarding product availability. We will strengthen our communication to avoid this type of inconvenience in the future. Please do not hesitate to contact us directly for any questions or needs, we are here to help you.
Best regards,
The team at Produits-veto.com
A
Andreea K.
Rating: 1 out of 5
following a purchase from 02/12/2025
I’m not satisfied because I haven’t received my order that I placed over 2 weeks ago. I don’t have any updates if or when it will be delivered and I would very much like to have an update.
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Response from Produits-veto.com
Dear Andreea,
Thank you for your feedback. We are sorry to hear that you have not received your order. We understand your frustration. Please contact us by email so that we can resolve this issue quickly. Thank you for your patience.
Kind regards,
The Produits-veto.com team
B
Bo O.
Rating: 1 out of 5
following a purchase from 28/11/2025
It's difficult to give feedback as I haven't received my order yet. It got lost in shipping.
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that your order has not yet arrived. We understand how frustrating this can be. Please do not hesitate to contact us directly so that we can assist you in resolving this issue.
Kind regards,
The Produits-veto.com team
O
Olivier D.
Rating: 1 out of 5
following a purchase from 24/11/2025
I have not received my package to this day......
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Response from Produits-veto.com
Hello Olivier,
We are sorry to hear that you have not yet received your package. We want to assure you that we will do everything possible to resolve this situation as quickly as possible. Could you please contact our customer service directly so that we can track your order together?
Thank you for your understanding.
Best regards,
The team at Produits-veto.com
L
Laurent S.
Rating: 1 out of 5
following a purchase from 23/11/2025
Did not receive the order at the relay point, it was misaddressed
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Response from Produits-veto.com
Hello Laurent,
Thank you for taking the time to share your feedback. We are sorry to hear about this inconvenience regarding the delivery by our partner. In order to resolve this issue as quickly as possible, could you please contact us directly? We will do everything we can to rectify the situation.
Best regards,
The Produits-veto.com team
S
Shirley B.
Rating: 1 out of 5
following a purchase from 14/11/2025
Hello, I didn't have time to pick up my package at the relay point before it was returned. I haven't received any information to inform me of the delay I had or even if it was returned. As of today, I am still not delivered. I am very disappointed.
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Response from Produits-veto.com
Hello Shirley,
Thank you for taking the time to share your experience, even though we are sincerely sorry to hear about your disappointment. Your satisfaction is our priority, and we apologize for the lack of information regarding the delivery of your package. The delivery partner takes over the communication of the timelines.
Please do not hesitate to contact us directly so that we can resolve this issue as quickly as possible.
Thank you for your understanding,
The Produits-veto.com team
D
Daniel B.
Rating: 1 out of 5
following a purchase from 14/11/2025
Package delivered far from my home, on a Friday, in a very small shop... Did not have time to pick it up within 5 days...
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Response from Produits-veto.com
Hello Daniel,
Thank you for taking the time to share your experience. We are sorry to learn that the delivery did not meet your expectations. Unfortunately, this service is provided by external partners, who sometimes take a few liberties, and we are sincerely sorry. Please do not hesitate to contact us directly for any assistance regarding your order.
Best regards,
The Produits-veto.com team
V
Véronique B.
Rating: 1 out of 5
following a purchase from 16/11/2025
It is the transport company that I am not satisfied with, changing pickup points 3 times only to finally deliver 10 kilometers from my home! Otherwise, satisfied with the products.
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Response from Produits-veto.com
Hello Véronique,
Thank you for your feedback. We are pleased to hear that you are satisfied with our products, but we regret the inconveniences encountered with the delivery. We will pass your comments to our transport partner to improve this service. Please do not hesitate to contact us if you need assistance.
Best regards,
The Produits-veto.com team
V
Vanessa L.
Rating: 2 out of 5
following a purchase from 13/11/2025
My opinion at the moment does not concern the product itself.. significant delay in delivery by post.. when it comes to treatment for a kitten's epilepsy that we see suffering every day, it is quite frustrating to endure such a delivery delay and moreover, after a complaint to the post office, the package was delivered to a neighbor's mailbox who fortunately informed us on Sunday.. what a disappointment and really angry!!!
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Response from Produits-veto.com
Hello Vanessa,
Thank you for taking the time to share your experience. We understand how crucial delivery speed is, especially for urgent treatment. Your frustration is completely legitimate. Unfortunately, we remain dependent on transport and our partners. From experience, no solution is "perfect" and we therefore advise you to anticipate your orders as much as possible. We hope that the treatment of your kitten will quickly bring the relief it deserves. Please do not hesitate to contact us for any further assistance.
Sincerely,
The Produits-veto.com Team
C
Christine J.
Rating: 1 out of 5
following a purchase from 08/11/2025
Very dissatisfied regarding the delivery and its delayed timing despite having paid for very fast delivery!
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Response from Produits-veto.com
Hello,
Thank you for your feedback. We are sincerely sorry to learn that your delivery experience did not meet your expectations. Please note that we do not have a faster delivery method, just two carriers who commit to varying delivery times. Unfortunately, external partners may encounter issues during delivery, delaying the delivery date, and we are sincerely sorry.
Best regards,
The Produits-veto.com team
É
Émile B.
Rating: 1 out of 5
following a purchase from 11/11/2025
The product and packaging are okay. The Colissimo? A masquerade. The chosen pickup point was closed. The second closest point is 40 meters from the first. The carrier left the package 30 km away. Total for me is 80 km to retrieve a package... No comment.
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Response from Produits-veto.com
Hello Émile,
Thank you for taking the time to share your feedback. We are delighted that the product and packaging met your expectations, but we are sincerely sorry to hear about the inconveniences encountered with the delivery.
We place great importance on the quality of our service, including logistics, and we will report your experience to our shipping partner to improve this process, unfortunately without much hope... Your satisfaction is our priority and we hope to provide you with a much better experience on your next order.
Best regards,
The team at Produits-veto.com
J
Jocelyne T.
Rating: 1 out of 5
following a purchase from 11/11/2025
Hello, I ordered Adaptil transport for dogs and I received Feliway happy cat well-being for cats. I don't have a cat and this device is only intended for cats.
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Response from Produits-veto.com
Hello Jocelyne,
Thank you for your feedback. We apologize for this order error. We invite you to contact us directly to resolve this issue quickly and ensure you have a satisfactory experience.
Best regards,
The team at Produits-veto.com
C
Charifi H.
Rating: 1 out of 5
following a purchase from 07/11/2025
I regretted the purchase from you. 10 days to receive today a message to say that the package has arrived at the pickup point because of you my kitten ended up with a 40-degree fever. He almost died... and I paid for a consultation. Vet 5 times the price of the order I do not recommend you 0 stars
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your experience. Upon investigating your file, we found that you placed your order on Friday the 7th in the late afternoon, which means that, as specified on our website, the order was prepared and shipped on Monday, November 10th. The package was then dropped off on November 14th at the selected pickup point. Therefore, we are within the announced timeframe of 3 to 4 days for Mondial Relay. We are sincerely sorry to hear that your kitten went through a difficult period and that you would have liked to be delivered faster for your dewormer. However, the ordering conditions and the selected carrier could in no way meet your expectations. We remain an online store for veterinary products. We cannot and do not want to replace the work of a veterinarian in any way. If your kitten had a significant fever, it is possible that the treatment, even received on Saturday, may not be sufficient to curb this.
We wish you the best for your kitten.
Best regards,
The Produits-veto.com team
P
Périne R.
Rating: 1 out of 5
following a purchase from 15/10/2025
I have not received my package. It was supposed to be delivered at the Divonne crossroads, but apparently it is at the post office, and I cannot go pick it up during their hours since I work until 6 PM. It would be preferable to respect the pickup locations and to better track the delivery of packages to your customers. Moreover, it was urgent and I now have to wait for it to be returned to you for a refund, I imagine?
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Response from Produits-veto.com
Hello P rine,
Thank you for your feedback. We are sincerely sorry to hear that you have encountered difficulties with the delivery of your package. We take your comments very seriously. Unfortunately, it may be that the carrier reroutes packages due to various delivery issues (construction,...). We encourage you to contact us directly, and we will do our best to find a solution that works for you.
Thank you for your understanding.
Best regards,
The Produits-veto.com team
C
Chayan L.
Rating: 1 out of 5
following a purchase from 11/10/2025
As of today, I have not received my order, the transport company has not updated it for 1 week, I don't know where it is.
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Response from Produits-veto.com
Hello Chayan,
Thank you for taking the time to share your experience. We completely understand your frustration regarding the tracking of your order. Please do not hesitate to contact us directly so that we can assist you. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
I
Isabelle M.
Rating: 1 out of 5
following a purchase from 16/10/2025
Product error
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Response from Produits-veto.com
Hello Isabelle,
Thank you for taking the time to share your feedback. We are sorry to hear that an error occurred regarding your order. We wish to resolve this issue quickly. Please do not hesitate to contact us directly so that we can assist you. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
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