The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.
The package did not arrive at the mentioned location and I have not been able to retrieve it yet. Order placed since February 28 or March 3.
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Response from Produits-veto.com
Hello Nicolas-Louis,
Thank you for your feedback and we are sorry to hear that you did not receive your package at the initially planned location. Your satisfaction is our priority, however, we do not have complete control over the carrier's rerouting. We hope for satisfaction with the products upon receipt.
Best regards,
The team at Produits-veto.com
M
Mariacristina A.
Rating: 2 out of 5
following a purchase from 24/02/2025
Unfortunately, I did not receive the package despite receiving a delivery email
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Response from Produits-veto.com
Hello MariaCristina,
Thank you for taking the time to share your experience. We are sorry to hear that you did not receive your package despite the delivery email. We invite you to contact us directly to resolve this issue as soon as possible. Your satisfaction is paramount to us.
Best regards,
The Produits-veto.com team
A
Andrea F.
Rating: 1 out of 5
following a purchase from 17/02/2025
I’m still waiting for the items, they have been shipped in France instead of Italy (zip code and town are Italian, mistake really unexpected).
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Response from Produits-veto.com
Hello Andrea,
Thank you for taking the time to share your experience. We sincerely apologize for this confusion regarding the delivery of your items. Indeed, the country indicated when placing your order was not correct. We have resent your order. Your satisfaction is our priority, and we remain at your disposal for any further assistance.
Best regards,
The team at Produits-veto.com
D
Danielle V.
Rating: 1 out of 5
following a purchase from 16/02/2025
I was contacted to inform me that my payment had not gone through. I repaid and ultimately it was an error on your part and I paid twice.
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Response from Produits-veto.com
Hello Danielle,
Thank you for taking the time to share your experience. We sincerely apologize for the confusion regarding your payment. Your feedback is valuable and we are committed to investigating this situation to prevent it from happening again. We have contacted you by email to find a solution. We are committed to resolving this issue as soon as possible.
Best regards,
The Produits-veto.com team
C
Castaldo C.
Rating: 1 out of 5
following a purchase from 06/02/2025
I did not receive my order because according to the tracking information the address is incorrect, but that is not true and they do not respond to assistance requests.
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Response from Produits-veto.com
Hello Castaldo,
Thank you for your feedback. As mentioned in our response to another review, we have not received your email communications. We must have encountered issues with email. We apologize for that. We have taken the necessary steps with our technical service. Please feel free to contact us by email at [email protected]. We are committed to providing you with a solution.
Best regards,
The Produits-veto.com team
J
Jamal L.
Rating: 1 out of 5
following a purchase from 31/01/2025
Hello, I am very disappointed with the lack of professionalism in the order preparation, product casserole, absence of the dosing pump for the can and the pod for the powder. I ordered a product for my old horse listed among the doping products and no protective measures for the packaging. Upon opening this cardboard box in my living room, filled with powder, I exposed my 20-month-old son and my international referee partner to a potentially dangerous product. After 1 hour of cleaning, I am simply furious at your lack of professionalism. I expect a replacement bucket with the doser as soon as possible.
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Response from Produits-veto.com
Hello Jamal,
Thank you for taking the time to share your experience. We are sincerely sorry for the condition of your order upon receipt. The bucket was indeed protected and packaged, unfortunately, the transport was more than chaotic apparently. As for the pump, we are sorry, it was an oversight on our part. We take your feedback very seriously and will look into what happened to improve our service.
We will also ensure that you receive the replacement bucket with the missing accessory as soon as possible.
We have exchanged on the subject by email.
Thank you for your understanding.
Best regards,
The Produits-veto.com team
A
Aurelie P.
Rating: 1 out of 5
following a purchase from 30/01/2025
The place where I have to pick up my order is only open on Thursday afternoons :(
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Response from Produits-veto.com
Hello Aurélie,
Thank you for your feedback. We understand that the pickup hours can be restrictive. Please note that when you select your pickup point, you have the opening hours of the stores. Do not hesitate to contact us if you need assistance.
Best regards,
The Produits-veto.com team
R
Remy S.
Rating: 1 out of 5
following a purchase from 16/01/2025
My package has not arrived yet
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Response from Produits-veto.com
Hello
We are very sorry that you have not received your parcel. In the future, please do not hesitate to contact us by email for a quicker response.
We have checked the tracking and it seems that the parcel is stuck in customs. Presumably they contacted you on 22/01 because some information was missing.
Please do not hesitate to contact them to resolve the problem and unblock the parcel.
Sincerely
D
Didier A.
Rating: 1 out of 5
following a purchase from 27/12/2024
The order was not complete and has not been refunded.
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Response from Produits-veto.com
Hello Didier,
Thank you for taking the time to share your experience. We have refunded the missing product on 09/01/2025, and we will send you the proof by email. Thank you again for your feedback, it helps us to constantly improve our service. Best regards, The team at Produits-veto.com.
Best regards,
The team at Produits-veto.com
J
Jean-Francois B.
Rating: 2 out of 5
following a purchase from 13/01/2025
Until now never had any issues, but this time the delivery was via Mondial Relay, and when I entered the code the locker was empty. I contacted Mondial Relay, too complicated to request a refund. If my next order goes through Mondial Relay again, I will refrain.
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Response from Produits-veto.com
Hello Mr. Jean-François, thank you for taking the time to share your experience on our site Produits-veto.com. We are sorry that your last delivery via Mondial Relay did not go as planned. Please know that you can always use Colissimo for your deliveries. If this dispute has not been resolved, please contact us by email at [email protected]. We hope to have the chance to satisfy you with your next order. Best regards, The Produits-veto.com team.
M
Melanie H.
Rating: 1 out of 5
following a purchase from 12/01/2025
No delivery of packet yet
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Response from Produits-veto.com
Thank you for your feedback, Mélanie. We are very sorry for the inconvenience. We have opened a dispute with the carrier to resolve the situation. Please contact us again early next week so that we can find an alternative. We will do our best to ensure that you receive your products quickly. Thank you for your patience.
G
Gaston F.
Rating: 2 out of 5
following a purchase from 08/01/2025
Hello I still have not received my package
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Response from Produits-veto.com
Hello Gaston, thank you for your feedback. We are sorry for the inconvenience caused by the delay of your package. We are doing everything possible for our customers to receive their orders as soon as possible. Please do not hesitate to send an email to customer service, if not already done, for resolution of the dispute. Your satisfaction is our priority and we hope to have the opportunity to prove our quality of service during your next purchase on our site. Have a nice day. The team at Produits-veto.com.
C
Christine H.
Rating: 1 out of 5
following a purchase from 05/01/2025
Package ordered on 5/1/25 still not received on 15/1/25
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Response from Produits-veto.com
Hello Christine, we are sorry to hear that you have not yet received your package. We are doing everything we can to ensure fast and reliable delivery to our customers. Please feel free to contact us by email at customer service, if you haven't already, for resolution of the issue. Best regards, the Produits-veto.com team.
S
Sonia A.
Rating: 1 out of 5
following a purchase from 02/01/2025
Hello, I still haven't received the package. My order is dated 3/1 and the last status of the shipment is on the way to the distribution center. Thank you for getting back to me. Best regards, Sonia Aubert Garcia
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Response from Produits-veto.com
Hello Sonia, thank you for your feedback. We are sorry for this delay in the delivery of your package. We have opened a dispute with the carrier to ensure it is delivered to you as soon as possible. Thank you for your patience and trust. Have a nice day.
A
Angela S.
Rating: 1 out of 5
following a purchase from 03/01/2025
Still haven't received my order and my mare is coughing a lot! I have already sent an email.
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Response from Produits-veto.com
Hello Angela, we are sorry for the delay in delivering your order and for the inconvenience caused to your mare. We have received your email and opened a dispute with Mondial Relay to provide you with a quick solution. Thank you for your patience and trust. Best regards, The team at Produits-veto.com.
R
Roche C.
Rating: 1 out of 5
following a purchase from 27/10/2023
The product arrived broken.
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Response from Produits-veto.com
Hello, thank you for your feedback. We are sorry to hear that the product you received was broken. We take the quality of our products very seriously and will do everything possible to prevent this from happening in the future. If you would like a refund or an exchange, please do not hesitate to contact us by email and we will find a solution to resolve this issue. Thank you again for your feedback, it helps us to constantly improve our service. Best regards, The team at Produits-veto.com.
J
Jean Maurice A.
Rating: 1 out of 5
following a purchase from 17/12/2024
I cannot give a review as I still have not received my order
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Response from Produits-veto.com
Hello Jean Maurice, thank you for sharing your experience with us. We are sorry for the delivery delay during this holiday season. We are doing our best to deliver as quickly as possible. The package was delivered on 03/01/2024 to the selected pickup point. We hope you can use the product correctly from now on. We appreciate your feedback and assure you that we are constantly working to improve our service. Thank you for your trust in Produits-veto.com.
M
Magalie B.
Rating: 2 out of 5
following a purchase from 18/12/2024
Hello, My package arrived damaged. One of the bottles inside leaked due to the shock certainly. I only found 2 bottles of traumasedyl out of 3 ordered. I am sorry and I am waiting for a commercial gesture from the site.
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Response from Produits-veto.com
Hello Magalie, we are sorry to hear that your package arrived damaged and that one bottle is missing. We apologize for this inconvenience and assure you that we will do what is necessary to prevent this from happening again. If you haven't done so already, please feel free to send us an email at our contact address. The team at Produits-veto.com.
B
Benoît C.
Rating: 1 out of 5
following a purchase from 21/12/2024
Order still not received for a delivery scheduled for Friday, December 27, service more than average...
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Response from Produits-veto.com
Hello Benoît, we are sorry. We understand your frustration and we are doing everything possible to ensure your products are delivered as soon as possible. Your satisfaction is our priority and we hope to have the opportunity to prove it to you in the future. We have sent you an email indicating the availability of your product at the Post Office due to a delivery issue. We thank you for your trust and remain at your disposal for any requests. The team at Produits-veto.com
M
Matthias H.
Rating: 1 out of 5
following a purchase from 22/12/2024
Did not receive the products.
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Response from Produits-veto.com
Hello Matthias, we are sincerely sorry that you did not receive the products you ordered. We do our best to provide quality service and we will take steps to ensure this does not happen again in the future. We have resent the incorrect products and offered you the received products as a commercial gesture. Thank you for your feedback.
J
Jean-Paul P.
Rating: 1 out of 5
following a purchase from 10/12/2024
So far these are good products thank you
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Response from Produits-veto.com
Hello Jean-Paul, thank you for taking the time to leave a review on our site. We are delighted to see that you are satisfied with our products so far. We will continue to strive to provide you with quality products to meet your needs. Please do not hesitate to contact us if you have any questions or suggestions to improve your experience on our site.
S
Smaranda P.
Rating: 1 out of 5
following a purchase from 11/12/2024
I didn't receive my order.
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Response from Produits-veto.com
Hello Smaranda, thank you for your review. I am sorry that you did not receive your order. We take all customer feedback very seriously and will do our best to resolve this issue. Please do not hesitate to contact us for any further assistance. Sincerely,
The Produits-veto.com team.
C
Celine L.
Rating: 1 out of 5
following a purchase from 08/12/2024
I did not receive the package
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Response from Produits-veto.com
Hello Céline, thank you for your feedback. We have just sent an email for commercial follow-up. Indeed, the package has been stuck for several days at the Mondial Relay distribution center. We have taken the necessary steps to resolve this issue as quickly as possible by opening a claim with the carrier. Your satisfaction is our priority and we are doing everything we can to ensure our customers receive their orders in the best possible time. Thank you for your patience and trust. The team at Produits-veto.com.
K
Karima B.
Rating: 1 out of 5
following a purchase from 26/11/2024
I never received my order
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Response from Produits-veto.com
Hello Karima,
We are sorry to learn that you have not received your order. Unless we are mistaken, we have resent your order today. Thank you for contacting us directly by email. Thank you for your trust.
Best regards, The team at Produits-veto.com
N
Nathalie M.
Rating: 2 out of 5
following a purchase from 01/12/2024
too long delay and warned too late
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Response from Produits-veto.com
Hello Nathalie, thank you for your feedback. We are sorry for the longer delay (We encountered issues with our supplier at the beginning of December who changed their IT system delaying our restocking orders by several days) than expected and for not being able to inform you sooner. We take your feedback into account and are constantly working to improve our services. We hope to see you again soon on our site.
K
Karim T.
Rating: 1 out of 5
following a purchase from 30/11/2024
Delivery time too long... 10 days between the order and the shipment...
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Response from Produits-veto.com
Hello Karim, thank you for your feedback. We are sorry for the longer delivery time than usual. We encountered issues with our supplier at the beginning of December who changed their IT system delaying our restocking orders by several days. We hope to have the opportunity to provide you with a flawless customer experience in the future. Best regards, the team at Produits-veto.com.
S
Stéphane N.
Rating: 2 out of 5
following a purchase from 06/12/2024
The costs related to packaging the package, the grant of Mer, and customs fees represent almost half of the product's selling price. It's exorbitant especially since the DOM are French territories.
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Response from Produits-veto.com
Hello Stéphane, thank you for your feedback. We would like to clarify that the costs related to packaging the package, the grant of Mer, and customs fees are imposed by local authorities and are independent of our will. We are constantly working to find solutions to reduce these costs for our customers. We are sorry that this impacts your experience on our site, and we will do our best to improve this situation. We remain at your disposal for any questions or concerns. Best regards, the team at Produits-veto.com.
A
Alain M.
Rating: 1 out of 5
following a purchase from 04/12/2024
Receipt of the package Crushed bottle Poorly packaged
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Response from Produits-veto.com
Hello Alain, we are sincerely sorry that your package was damaged during delivery. We attach great importance to the quality of our service and our products, and we will immediately take the necessary steps to improve our packaging. We hope this will not prevent you from trusting our site for your future purchases. We thank you for your constructive feedback and are always at your disposal if you have any other comments to send us. The team at Produits-veto.com.
G
Goikoetxea J.
Rating: 1 out of 5
following a purchase from 28/11/2024
Still hasn't arrived
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Response from Produits-veto.com
Hello Goikoetxea, we are sorry that you have not yet received your order. We do our best to ensure fast and efficient delivery to all our customers. During the holiday season, deliveries are extended, and we have been facing difficulties for about ten days with the supply of our products from the pharmaceutical distributor. We are sincerely sorry. We take note of your feedback and will work to improve our delivery service. Thank you for your feedback. We hope you will be satisfied with your product once it arrives.
S
Sophie R.
Rating: 1 out of 5
following a purchase from 25/11/2024
Order not received to this day???
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Response from Produits-veto.com
Hello Sophie, thank you for your feedback. We are sincerely sorry that you have not yet received your order. We do our best to ensure our customers receive their products as quickly as possible. During the holiday season, deliveries are extended, and we have been facing difficulties for about ten days with the supply of our products from the pharmaceutical distributor. We are sincerely sorry. Thank you for your trust. The team at Produits-veto.com.
C
Carine D.
Rating: 2 out of 5
following a purchase from 22/11/2024
Product as described but delivery time much too long for a veterinary product.
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Response from Produits-veto.com
Hello Carine, thank you very much for your feedback. We sincerely apologize for the long delivery time you encountered during your last order. During the holiday season, deliveries are extended and we have been experiencing difficulties for about ten days with the supply of our products from the pharmaceutical distributor. We are sincerely sorry. We take note of your comment and will do everything possible to improve our delivery times in the future. We hope to have the opportunity to serve you again under better conditions. Best regards, The Produits-veto.com team.
E
Emmeline T.
Rating: 1 out of 5
following a purchase from 31/10/2024
1 item received instead of the 2 ordered and paid for
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Response from Produits-veto.com
Hello Emmeline,
Thank you for your feedback. We apologize for this error. We have sent the missing products back since yesterday. We will do everything to ensure this does not happen again in the future.
Best regards,
The team at Produits-veto.com
F
Flavie C.
Rating: 1 out of 5
following a purchase from 18/10/2024
I ordered vitamin C for animals, nothing was specified on the site and I ended up with a kilo of vitamin C for cows when it was for my guinea pigs... let's just say I have too much and dosing it is going to be complicated
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Response from Produits-veto.com
Hello Flavie, we have checked the information on the sheet and the weight corresponds to 1 kg. This mention is also present in the title of the article. We apologize for the confusion. The Vitamin C for guinea pigs is labeled as 'Guinea Pig'. Thank you for your feedback.
A
Alicia G.
Rating: 2 out of 5
following a purchase from 21/10/2024
I still haven't received my package
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Response from Produits-veto.com
Hello Alicia, we are sorry for the inconvenience you encountered during the delivery of your order. We have opened a dispute with Colissimo services. Please feel free to contact us with any questions or concerns regarding your package. We appreciate your patience. Thank you for your trust.
C
Claude B.
Rating: 1 out of 5
following a purchase from 04/08/2024
perfect
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Response from Produits-veto.com
Hello Claude, thank you for taking the time to share your opinion on our site, Produits-veto.com. We are constantly looking for improvements to provide quality service to our customers. Please do not hesitate to contact us for any suggestions or comments so that we can continue to improve. Thank you again for your feedback and have a nice day. The team at Produits-veto.com.
S
Sylvie B.
Rating: 2 out of 5
following a purchase from 14/09/2024
Package delivered the next day while the delivery person was on the order
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Response from Produits-veto.com
Hello Sylvie, thank you for your feedback on our site Produits-veto.com. We are sorry that your experience did not meet your expectations. We take your feedback into account and will ensure to improve our delivery process in the future. Your satisfaction is our priority and we hope to see you again very soon on our site. Thank you for your trust. The team at Produits-veto.com.
G
Gilbert P.
Rating: 1 out of 5
following a purchase from 04/10/2024
Received only 1 product out of 3. Complaint made. Waiting for the 2 missing products.
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Response from Produits-veto.com
Hello,
Your package with the 2 products is waiting at the relay point: Relais TABAC PRESSE CHEZ OUAN
53 RUE DES AGATES
45140 ST JEAN DE LA RUELLE
We apologize for this oversight.
C
Christelle C.
Rating: 1 out of 5
following a purchase from 13/08/2024
the bottle tip was broken when I received it, liquid everywhere. bottle half empty, very disappointed.
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Response from Produits-veto.com
Hello Christelle, thank you for sharing your experience with our site. We are sorry to learn that the tip of your bottle was broken during delivery. We take your comments into account and will do everything possible to improve the packaging of our products. We try to pack the products as best as possible to reduce the risk of damage during transport. In the future, do not hesitate to contact us in case of a defective product, we will make a standard exchange. We apologize. Thank you for your trust and have a good day.
V
Vanessa J.
Rating: 1 out of 5
following a purchase from 02/09/2024
did not receive my invoice
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Response from Produits-veto.com
Hello Vanessa, in this case please contact us by phone or email and we will send you your invoice. You can also find it available for download in your customer area. We hope this will not undermine your trust in our site. Have a nice day.
F
Franck L.
Rating: 2 out of 5
following a purchase from 26/08/2024
Damaged and open box. Poorly taped. Lack of care in packaging.
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Response from Produits-veto.com
Hello Franck, thank you for your feedback. We are sincerely sorry for the inconvenience caused by the damaged and poorly taped box. We will take immediate measures to improve our packaging and ensure that this does not happen again in the future. Thank you for informing us of this issue, your feedback is important to us. We hope to have the opportunity to show you our commitment to the quality of our products in the future. Best regards,
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