The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.
Hello Thibaut, thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your packaging arrived torn. We take this situation very seriously and will do everything we can to prevent this from happening in the future. Thank you again for your valuable feedback, it helps us to constantly improve our service.
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Christophe G.
Rating: 2 out of 5
following a purchase from 13/09/2024
Package arrived late, at the wrong place in a package that the post had to repackage...
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Response from Produits-veto.com
Hello Christophe, thank you for taking the time to leave us a review. We are sorry that your package was delivered late and that it was repackaged by La Poste. We do everything we can to ensure fast and efficient delivery, but unfortunately, some unforeseen events can occur during transport. We are passing the information to our transport partner to improve their delivery service in the future. However, we hope that the products you ordered have satisfied you. Thank you again for your trust. The team at Produits-veto.com.
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Karine C.
Rating: 1 out of 5
following a purchase from 02/08/2024
I was sent products one month before the expiration date. Not very honest…
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Response from Produits-veto.com
Hello Karine, thank you for your feedback. We are sincerely sorry for this disappointing experience with our products. Customer satisfaction is our priority and we take your comments very seriously. We will do what is necessary to improve our expiration date verification process. Thank you for alerting us and we hope to regain your trust in the future.
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Olivier M.
Rating: 2 out of 5
following a purchase from 06/08/2024
Delivery too late
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Response from Produits-veto.com
Hello Olivier, thank you for your feedback. We are sorry that the delivery of your order took longer than expected. We will pass the information to our transport partner. We hope you will be completely satisfied with your next order on Produits-veto.com. Best regards.
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Simon D.
Rating: 2 out of 5
following a purchase from 08/08/2024
Delivery delay far too significant, veterinary treatment done too late!
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Response from Produits-veto.com
Hello Simon, we are sorry for the inconvenience caused by the delivery delays. We take your feedback into account and will pass the information to our transport partner. We thank you for your trust and hope to satisfy you with your future orders.
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Emilie P.
Rating: 1 out of 5
following a purchase from 19/07/2024
Not serious at all, impossible to reach them by phone. I have been waiting for my order for 10 days. I am really disappointed.
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Response from Produits-veto.com
Hello Emilie, thank you for sharing your experience with us. We are sorry that you encountered difficulties in contacting us and receiving your order. We take all our customers' feedback very seriously and we will do everything possible to correct these issues in order to provide you with better service in the future. We hope to have the opportunity to show you our seriousness and regain your trust. Thank you for your patience and understanding.
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Anita G.
Rating: 1 out of 5
following a purchase from 13/07/2024
Delivery received incomplete, impossible to reach customer service which does not respond either by phone or email. Received 1 product out of 3 ordered AND PAID. This is not serious. I expect a resolution to this dispute quickly and hope to receive my items VERY QUICKLY.
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Response from Produits-veto.com
Hello Madam. We are sincerely sorry to read this message. Indeed, we had some difficulties being available yesterday. However, we responded to you yesterday following your email and also this morning. The missing products have been sent for delivery under the same conditions as the first shipment. We are sincerely sorry for this oversight. Best regards
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Giraud
Rating: 1 out of 5
following a purchase from 25/10/2023
Product sold but not in stock. Delivery times longer than announced.
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Response from Produits-veto.com
Hello Giraud, thank you for your feedback. We are sorry that you encountered problems with our site. We take note of your comment and will do our best to improve our delivery times in order to provide you with a better shopping experience in the future. Thank you for your understanding. The team at Produits-veto.com
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Bernard D.
Rating: 1 out of 5
following a purchase from 10/08/2023
Ordered on August 10, my package got lost (thanks to the post!!!). Having paid via PayPal, I requested a refund for my order which I never received and this seller is dragging out the refund just because I filed a complaint via PayPal. Very disappointed especially since he argues that the problem would have been resolved if I hadn't opened a PayPal dispute and now that I have opened it, we have to wait for the end of the procedure, which is totally false because if the seller refunds via PayPal, the dispute is closed immediately.
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Response from Produits-veto.com
Hello Mr. DEWEE, We are sincerely sorry to see your dissatisfaction here and by email. However, not all information is reported. Indeed, we offered you a refund or a reshipment as soon as you communicated the problem to us. You opened a dispute, blocking the management of funds at PayPal. We invited you to suspend this dispute in order to either reship your order or refund the funds. Why this request? Because closing the dispute requires the good faith of the buyer and cannot be assimilated by PayPal. Seeing our response you thought that we did not want to resolve this dispute at all, and you forwarded the case to PayPal, blocking the amicable resolution. Having made this choice we decided to follow your will and let PayPal do its job. We systematically offer, even when the problem comes from the carrier, an amicable resolution (refund or reshipment of the order). After verification today, PayPal is supposed to give its response on 29/09/23. We could have resolved this dispute within 48 hours... We renew our regrets regarding your dissatisfaction (justified in view of the non-delivery of the package) however we cannot agree with you on the lack of consideration of your dispute by our services. We wish you better experiences with your future online purchases. Best regards
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Patricia F.
Rating: 1 out of 5
following a purchase from 24/08/2023
Received an item not corresponding to the order. Does not call back following a message left on voicemail.
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Response from Produits-veto.com
Hello, We are sincerely sorry we did not see this message otherwise we would have obviously contacted you. Please feel free to write to us in parallel at the email address [email protected]. Thank you for getting back to us to resolve this dispute. Best regards
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Jo V.
Rating: 1 out of 5
following a purchase from 24/05/2023
I never received my package (VITAVIL AMINE).
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Response from Produits-veto.com
Hello, We are sorry to see your review especially since we have not had contact on this subject. According to the information available on DPD, the package was delivered on the 26th at 1:46 PM to the address you provided. If this is not the case, we sincerely apologize and invite you to contact DPD who provides proof of delivery. Best regards.
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Ad
Rating: 2 out of 5
following a purchase from 23/04/2023
The collar attachment was broken, we couldn't put it on the dog... 16 euros lost.
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Beth V.
Rating: 1 out of 5
following a purchase from 20/04/2023
Poor commercial quality: product that oxidizes upon opening but refusal to take back unopened boxes, refusal to apply legal retraction and redirects to the producer. Fortunately, the consumer service of Hills is top-notch.
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Jg
Rating: 1 out of 5
following a purchase from 23/03/2023
Second time my order is delivered to another point which makes it difficult for me to retrieve it...
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Sandrine T.
Rating: 1 out of 5
following a purchase from 26/10/2022
No review.. my little cat unfortunately passed away before.. But it's good that these products exist. I didn't hesitate to use homeopathy for many other things: coryza, anxiety, pain, digestive issues..
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Eric B.
Rating: 2 out of 5
following a purchase from 01/09/2022
Delivery time not respected. I asked a question about the delay, still no response! Indeed delivered in the meantime... but a little communication! Good point received the goods, well packaged and compliant.
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Response from Produits-veto.com
Hello Mr. BERNARD, We have not had any communication from you otherwise rest assured that we would have taken the time to respond to you. Do not hesitate to contact us by phone to discuss with us. Your order was shipped on 25/08 for an order date of 24/08. Unfortunately, it may be that Colissimo does not respect the announced 48H deadlines but we are not informed. We are pleased to see that the order meets your expectations and that the packaging is correct. We hope to see you again on our site and that the deadlines will be respected. Best regards
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Ducournau
Rating: 1 out of 5
following a purchase from 01/08/2022
The received order is incomplete. Place des vetos refuses to send or refund the product that would be out of stock. Beware of false commercial offers on their site. Lamentable customer service, inability to recover your money.
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Response from Produits-veto.com
Hello, I think there must have been a mistake. We systematically refund an unfulfilled or partial order. We may have manufacturer shortages that we learn about late, but in any case, we refund if the problem is our fault. Moreover, I see that you mention Place des vetos, whereas we are Produits-veto.com, was there not a mistake? I invite you to contact customer service by email at [email protected] to resolve this dispute. Best regards
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Ingrid C.
Rating: 1 out of 5
following a purchase from 22/09/2021
Order placed on 28/08. Products marked as available. Delivery on 22/09. Evasive response from customer service to my first inquiry email. No response to the next one.
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Fabrice P.
Rating: 1 out of 5
following a purchase from 09/08/2021
Order placed for a flea treatment for small dogs, tablet sent for cats but invoice for small dog tablet.
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Niluyo
Rating: 1 out of 5
following a purchase from 05/07/2021
Order of 6 tablets of a dewormer for my dog, paid for 6 and received 4 tablets, called customer service on Monday to report the error, they told me no problem, we will send you 2 more, I specified that I am going on vacation Friday and that I can give them the address of my vacation home, but they assured me that I would receive my tablets well before, and well I am very disappointed no package with the tablets and no way to know if they will be in my mailbox during 3 weeks of vacation. Very disappointed!!!
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Cyril R.
Rating: 1 out of 5
following a purchase from 10/04/2021
I received the wrong product I am still waiting for the return of the ordered product it has been 4 days .........
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Valérie F.
Rating: 1 out of 5
following a purchase from 11/01/2021
Unfortunately, I never received the package, it will be difficult for me to evaluate it
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Response from Produits-veto.com
Hello, According to the Colissimo tracking, your package was delivered to your mailbox on 30/12/20. Please feel free to contact us by email or phone so that we can resolve the situation. Best regards, The Produits-Veto Team
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Arthur D.
Rating: 1 out of 5
following a purchase from 09/12/2020
I request delivery to a pickup point to avoid queuing at the post office (during the COVID pandemic, this seems reasonable). This delivery is confirmed at payment on their site and ... surprise, I have to pick up the package at the post office. I report the problem to customer service, their response left me speechless: "Thank you for checking your order summary next time." Bravo, especially never questioning oneself, the key to success.....
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Response from Produits-veto.com
Hello, We indeed replied to you to check your order summary after providing you with proof via your invoice and our back office that you had indeed chosen pickup at the Post relay. Thank you for being courteous in your future email exchanges. Best regards, The Produits-veto Team
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Vincent G.
Rating: 1 out of 5
following a purchase from 01/10/2020
Package deposit due to absence in a pickup store that closes for 15 days
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Ian W.
Rating: 1 out of 5
following a purchase from 15/09/2020
terrible customer service, no response after 3 emails, delivery delay, order canceled and purchased elsewhere
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Beatrice L.
Rating: 1 out of 5
following a purchase from 10/02/2020
I ordered Epileptyl, I confirmed my order only to see it canceled due to stock shortage on the product. I had ordered other products to qualify for free shipping but in the end, the items I came to this site for were ordered elsewhere...
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