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M
Rating: 4 out of 5
Well, too bad the expiration dates aren't longer...
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Customer reviews of Produits-veto.com
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 829 published reviews
Summary of reviews
The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.
Reviews 1 and 4 stars
Reset filtersK
Rating: 1 out of 5
Why say that everything is in stock if that is not the case. My calculation of order time and delivery time before our holidays was correct, if and only if you had not omitted to say that a reference was out of stock. Now I am in trouble... because the package will be sent back without being received. It is very likely that I will not order from you again. One lost customer
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Response from Produits-veto.com
Hello,
We thank you for taking the time to share your experience. We are sorry to learn that your order did not meet your expectations. For any urgent orders, we are at your disposal by phone or email to find a solution tailored to your needs.
We remain at your disposal and hope to be able to assist you.
Best regards,
The team at Produits-veto.com
We thank you for taking the time to share your experience. We are sorry to learn that your order did not meet your expectations. For any urgent orders, we are at your disposal by phone or email to find a solution tailored to your needs.
We remain at your disposal and hope to be able to assist you.
Best regards,
The team at Produits-veto.com
B
Rating: 4 out of 5
Products well received.
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B
Rating: 4 out of 5
Thank you, no problem
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J
Rating: 1 out of 5
I haven't received anything
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Response from Produits-veto.com
Hello,
We are sorry to learn that you have not received your order. Your satisfaction is very important to us, and we wish to understand what happened in order to assist you better. Please do not hesitate to contact us directly by private message so that we can resolve this issue together.
Best regards,
The team at Produits-veto.com
We are sorry to learn that you have not received your order. Your satisfaction is very important to us, and we wish to understand what happened in order to assist you better. Please do not hesitate to contact us directly by private message so that we can resolve this issue together.
Best regards,
The team at Produits-veto.com
G
Rating: 4 out of 5
GOOD
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J
Rating: 4 out of 5
Good
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F
Rating: 1 out of 5
reasonable delivery time
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Response from Produits-veto.com
Hello,
Thank you for your feedback. We are glad that the delivery time was reasonable, but we would like to better understand what may have disappointed you. Please feel free to contact us directly so that we can listen to you and find a solution together.
Best regards,
The Produits-veto.com team
Thank you for your feedback. We are glad that the delivery time was reasonable, but we would like to better understand what may have disappointed you. Please feel free to contact us directly so that we can listen to you and find a solution together.
Best regards,
The Produits-veto.com team
T
Rating: 4 out of 5
It was delivered to my billing address and not to my delivery address, even though I had requested home delivery.
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S
Rating: 4 out of 5
Cheaper product than elsewhere, shipping costs a bit high and not too many relay point choices
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D
Rating: 4 out of 5
Fast and efficient
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C
Rating: 4 out of 5
Good service, fast delivery. Everything is perfect. And my dog is happy.
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N
Rating: 1 out of 5
Unfortunately, I cannot evaluate the product itself as the package has not arrived. As a delivery address in Austria, a pick-up station had to be selected, but the tracking only worked moderately and no pick-up code or information about the duration for pick-up was communicated. Since the package could not be picked up on my part over the weekend (Fri, Sat, Sun) (delivery was Friday), the package was already delivered to a DPD pick-up station on Monday morning. Distance to the mentioned pick-up point 96 km .... absolute cheek, with almost 16€ shipping costs. Whether I will ever receive the package is questionable, the delivery to the new pick-up station is ongoing.
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Response from Produits-veto.com
Hello,
We are sincerely sorry to hear that you have not received your package and that you have encountered difficulties with the delivery. Your experience is important to us and we would like to understand your situation better in order to assist you in the best way possible.
Please feel free to contact us directly via private message so that we can find a solution together.
Best regards,
The team at Produits-veto.com
We are sincerely sorry to hear that you have not received your package and that you have encountered difficulties with the delivery. Your experience is important to us and we would like to understand your situation better in order to assist you in the best way possible.
Please feel free to contact us directly via private message so that we can find a solution together.
Best regards,
The team at Produits-veto.com
T
Rating: 1 out of 5
I still haven't received my order and I can't get any new information.
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Response from Produits-veto.com
Hello,
We are sorry to hear that you have not yet received your order and that you are having difficulties obtaining information. We invite you to contact us directly by email or phone so that we can assist you and clarify the situation as soon as possible.
Thank you for your understanding and we remain at your disposal.
Best regards,
The Produits-veto.com team
We are sorry to hear that you have not yet received your order and that you are having difficulties obtaining information. We invite you to contact us directly by email or phone so that we can assist you and clarify the situation as soon as possible.
Thank you for your understanding and we remain at your disposal.
Best regards,
The Produits-veto.com team
A
Rating: 4 out of 5
very good overall but I only received one out of two items that were ordered
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F
Rating: 1 out of 5
Very good
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your feedback.
Best regards,
The Produits-veto.com team
Thank you for taking the time to share your feedback.
Best regards,
The Produits-veto.com team
T
Rating: 4 out of 5
Ras
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D
Rating: 4 out of 5
Delivery a bit long but current period is particular so overall satisfied.
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D
Rating: 1 out of 5
I still didn’t receive my package
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Response from Produits-veto.com
Hello,
We are sincerely sorry to hear that you have not yet received your package. We would like to resolve this issue as quickly as possible. We invite you to contact us directly so that we can assist you in this situation.
Best regards,
The Produits-veto.com team
We are sincerely sorry to hear that you have not yet received your package. We would like to resolve this issue as quickly as possible. We invite you to contact us directly so that we can assist you in this situation.
Best regards,
The Produits-veto.com team
G
Rating: 4 out of 5
A bit of a long delay, exceeding 96 hours. The tracking is also not very precise.
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O
Rating: 4 out of 5
U
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J
Rating: 1 out of 5
Was the delivery longer than expected?
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Response from Produits-veto.com
Hello Jean-Jacques,
We are sorry to hear that the delivery did not meet your expectations. We invite you to contact us directly so that we can examine your situation and find a solution together.
Thank you for your understanding.
The Produits-veto.com team
We are sorry to hear that the delivery did not meet your expectations. We invite you to contact us directly so that we can examine your situation and find a solution together.
Thank you for your understanding.
The Produits-veto.com team
R
Rating: 4 out of 5
Correct service, a bit faster and it would be perfect.
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S
Rating: 1 out of 5
After two weeks I still have not received my order.
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Response from Produits-veto.com
Hello Susanna,
We understand your disappointment regarding the delay in the delivery of your order and we sincerely apologize for it. We invite you to contact us privately to find a solution together. Unfortunately, during this summer period, it can happen that carriers encounter some difficulties.
Thank you for your understanding.
The Produits-veto.com team
We understand your disappointment regarding the delay in the delivery of your order and we sincerely apologize for it. We invite you to contact us privately to find a solution together. Unfortunately, during this summer period, it can happen that carriers encounter some difficulties.
Thank you for your understanding.
The Produits-veto.com team
M
Rating: 4 out of 5
Very reliable site, very reasonable price
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B
Rating: 4 out of 5
Fast delivery good product
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M
Rating: 4 out of 5
Product as described and arrived on time
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V
Rating: 1 out of 5
I did not receive the package.
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Response from Produits-veto.com
Hello Valentin,
We are sincerely sorry to hear that you have not received your package. Your satisfaction is important to us, and we invite you to contact us directly so that we can resolve this issue together.
Thank you for your understanding.
The Produits-veto.com team
We are sincerely sorry to hear that you have not received your package. Your satisfaction is important to us, and we invite you to contact us directly so that we can resolve this issue together.
Thank you for your understanding.
The Produits-veto.com team
A
Rating: 4 out of 5
-
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L
Rating: 1 out of 5
I was unable to finalize my order because the shipping section does not allow me to select my delivery address. Four options are offered and it is mandatory to choose one, but none of them correspond to my situation.
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Response from Produits-veto.com
Hello Lizette,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties when finalizing your order. However, we have seen that an order has been successfully validated. Please do not hesitate to contact us directly via our customer service so that we can improve our services.
Best regards,
The Produits-veto.com team
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties when finalizing your order. However, we have seen that an order has been successfully validated. Please do not hesitate to contact us directly via our customer service so that we can improve our services.
Best regards,
The Produits-veto.com team
J
Rating: 4 out of 5
delivery in accordance with my expectations within a correct timeframe
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S
Rating: 1 out of 5
Delivery times are way too long. A customer service that is more than limited with defamatory remarks. Waiting for a refund.
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Response from Produits-veto.com
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations. We are very surprised by your comments. Your order was placed on 09/07/26 for delivery on 11/07/26 which corresponds to the delay indicated by Mondial Relay (i.e. 72 to 96 hours). Furthermore, we do not understand what you mean by "defamatory remarks" since we are not aware of any conversation, neither by email nor by phone. Your satisfaction is essential to us, and we invite you to contact us privately so that we can review your situation and find a solution together.
Best regards,
The Produits-veto.com team
We are sincerely sorry to hear that your experience did not meet your expectations. We are very surprised by your comments. Your order was placed on 09/07/26 for delivery on 11/07/26 which corresponds to the delay indicated by Mondial Relay (i.e. 72 to 96 hours). Furthermore, we do not understand what you mean by "defamatory remarks" since we are not aware of any conversation, neither by email nor by phone. Your satisfaction is essential to us, and we invite you to contact us privately so that we can review your situation and find a solution together.
Best regards,
The Produits-veto.com team
M
Rating: 4 out of 5
Products delivered quickly to the relay store. Delivery in accordance with the order. More care could have been taken for the packaging.
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S
Rating: 1 out of 5
Still nothing received since 10 days that the package has been sent…
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Response from Produits-veto.com
Hello,
We understand your disappointment regarding this delivery delay and we sincerely apologize for it. We hope that the complaint we made to Mondial Relay will help speed up the delivery process.
Best regards,
The Produits-veto.com team
We understand your disappointment regarding this delivery delay and we sincerely apologize for it. We hope that the complaint we made to Mondial Relay will help speed up the delivery process.
Best regards,
The Produits-veto.com team
F
Rating: 1 out of 5
I ordered my product on July 5th. It is July 16th and I still haven't received anything
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that you have not yet received your order. The package was returned to us and we have processed the refund for the order. Please feel free to contact us for further information.
Best regards,
The Produits-veto.com team
Thank you for taking the time to share your experience. We are sorry to hear that you have not yet received your order. The package was returned to us and we have processed the refund for the order. Please feel free to contact us for further information.
Best regards,
The Produits-veto.com team
C
Rating: 1 out of 5
I received a cat product while I ordered a dog product
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that you received a product that does not match your order. We invite you to contact us directly so that we can send you the correct product.
Best regards,
The Produits-veto.com team
Thank you for taking the time to share your experience. We are sorry to hear that you received a product that does not match your order. We invite you to contact us directly so that we can send you the correct product.
Best regards,
The Produits-veto.com team
E
Rating: 1 out of 5
Never delivered
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Response from Produits-veto.com
Hello,
We are sincerely sorry to learn that your order has not been delivered. Colissimo informs us that your package will be returned to us. Upon receipt, we will proceed with a full refund of your order.
Best regards,
The team at Produits-veto.com
We are sincerely sorry to learn that your order has not been delivered. Colissimo informs us that your package will be returned to us. Upon receipt, we will proceed with a full refund of your order.
Best regards,
The team at Produits-veto.com
J
Rating: 4 out of 5
GOOD!
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T
Rating: 1 out of 5
I am not satisfied with the shipments to the carriers, my order did not arrive, it was possibly lost, this is the second time it has happened
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Response from Produits-veto.com
Hello,
We are sorry to hear that you have encountered problems with the delivery of your order. Colissimo informs us that your package is on its way back to us. As soon as we receive it, we will proceed with the refund of your order.
Best regards,
The team at Produits-veto.com
We are sorry to hear that you have encountered problems with the delivery of your order. Colissimo informs us that your package is on its way back to us. As soon as we receive it, we will proceed with the refund of your order.
Best regards,
The team at Produits-veto.com
M
Rating: 1 out of 5
I don't understand what happened, I didn't receive my package, it stayed 2 days at the pick-up point and then it was sent back... I haven't been refunded...
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Response from Produits-veto.com
Hello,
We are sincerely sorry to hear that you did not receive your package. Following your email, we have taken your request into account and you will be refunded as soon as we receive your returned package.
Best regards,
The Produits-veto.com team
We are sincerely sorry to hear that you did not receive your package. Following your email, we have taken your request into account and you will be refunded as soon as we receive your returned package.
Best regards,
The Produits-veto.com team