The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.
Hello, I didn't have time to pick up my package at the relay point before it was returned. I haven't received any information to inform me of the delay I had or even if it was returned. As of today, I am still not delivered. I am very disappointed.
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Response from Produits-veto.com
Hello Shirley,
Thank you for taking the time to share your experience, even though we are sincerely sorry to hear about your disappointment. Your satisfaction is our priority, and we apologize for the lack of information regarding the delivery of your package. The delivery partner takes over the communication of the timelines.
Please do not hesitate to contact us directly so that we can resolve this issue as quickly as possible.
Thank you for your understanding,
The Produits-veto.com team
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Martine L.
Rating: 4 out of 5
following a purchase from 16/11/2025
The products seem to me of good quality
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Philippe B.
Rating: 4 out of 5
following a purchase from 19/11/2025
Good
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Daniel B.
Rating: 1 out of 5
following a purchase from 14/11/2025
Package delivered far from my home, on a Friday, in a very small shop... Did not have time to pick it up within 5 days...
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Response from Produits-veto.com
Hello Daniel,
Thank you for taking the time to share your experience. We are sorry to learn that the delivery did not meet your expectations. Unfortunately, this service is provided by external partners, who sometimes take a few liberties, and we are sincerely sorry. Please do not hesitate to contact us directly for any assistance regarding your order.
Best regards,
The Produits-veto.com team
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Véronique B.
Rating: 1 out of 5
following a purchase from 16/11/2025
It is the transport company that I am not satisfied with, changing pickup points 3 times only to finally deliver 10 kilometers from my home! Otherwise, satisfied with the products.
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Response from Produits-veto.com
Hello Véronique,
Thank you for your feedback. We are pleased to hear that you are satisfied with our products, but we regret the inconveniences encountered with the delivery. We will pass your comments to our transport partner to improve this service. Please do not hesitate to contact us if you need assistance.
Best regards,
The Produits-veto.com team
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Christine J.
Rating: 1 out of 5
following a purchase from 08/11/2025
Very dissatisfied regarding the delivery and its delayed timing despite having paid for very fast delivery!
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Response from Produits-veto.com
Hello,
Thank you for your feedback. We are sincerely sorry to learn that your delivery experience did not meet your expectations. Please note that we do not have a faster delivery method, just two carriers who commit to varying delivery times. Unfortunately, external partners may encounter issues during delivery, delaying the delivery date, and we are sincerely sorry.
Best regards,
The Produits-veto.com team
É
Émile B.
Rating: 1 out of 5
following a purchase from 11/11/2025
The product and packaging are okay. The Colissimo? A masquerade. The chosen pickup point was closed. The second closest point is 40 meters from the first. The carrier left the package 30 km away. Total for me is 80 km to retrieve a package... No comment.
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Response from Produits-veto.com
Hello Émile,
Thank you for taking the time to share your feedback. We are delighted that the product and packaging met your expectations, but we are sincerely sorry to hear about the inconveniences encountered with the delivery.
We place great importance on the quality of our service, including logistics, and we will report your experience to our shipping partner to improve this process, unfortunately without much hope... Your satisfaction is our priority and we hope to provide you with a much better experience on your next order.
Best regards,
The team at Produits-veto.com
J
Jocelyne T.
Rating: 1 out of 5
following a purchase from 11/11/2025
Hello, I ordered Adaptil transport for dogs and I received Feliway happy cat well-being for cats. I don't have a cat and this device is only intended for cats.
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Response from Produits-veto.com
Hello Jocelyne,
Thank you for your feedback. We apologize for this order error. We invite you to contact us directly to resolve this issue quickly and ensure you have a satisfactory experience.
Best regards,
The team at Produits-veto.com
J
Jocelyne M.
Rating: 4 out of 5
following a purchase from 11/11/2025
Serious site Various products.
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Josette P.
Rating: 4 out of 5
following a purchase from 07/11/2025
Package received on time.
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Charifi H.
Rating: 1 out of 5
following a purchase from 07/11/2025
I regretted the purchase from you. 10 days to receive today a message to say that the package has arrived at the pickup point because of you my kitten ended up with a 40-degree fever. He almost died... and I paid for a consultation. Vet 5 times the price of the order I do not recommend you 0 stars
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your experience. Upon investigating your file, we found that you placed your order on Friday the 7th in the late afternoon, which means that, as specified on our website, the order was prepared and shipped on Monday, November 10th. The package was then dropped off on November 14th at the selected pickup point. Therefore, we are within the announced timeframe of 3 to 4 days for Mondial Relay. We are sincerely sorry to hear that your kitten went through a difficult period and that you would have liked to be delivered faster for your dewormer. However, the ordering conditions and the selected carrier could in no way meet your expectations. We remain an online store for veterinary products. We cannot and do not want to replace the work of a veterinarian in any way. If your kitten had a significant fever, it is possible that the treatment, even received on Saturday, may not be sufficient to curb this.
We wish you the best for your kitten.
Best regards,
The Produits-veto.com team
M
Maria G.
Rating: 4 out of 5
following a purchase from 30/10/2025
Very satisfied, fast delivery, competitive prices
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Nadine R.
Rating: 4 out of 5
following a purchase from 24/10/2025
Hello open deworming tablet. Thank you very much
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Bruno G.
Rating: 4 out of 5
following a purchase from 24/10/2025
GOOD PRODUCT
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Benoit L.
Rating: 4 out of 5
following a purchase from 26/10/2025
Product conforms to the order. Small hiccup, I had to change the delivery point after a message on the day of the scheduled delivery due to the impossibility of delivering to that location. So additional delay.
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Sylvaine B.
Rating: 4 out of 5
following a purchase from 25/10/2025
Delivered to a tobacco shop where it's impossible to park instead of the locker requested near my home. Mondial Relay is useless, better to use the pick-up points which are all well located
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Micheline D.
Rating: 4 out of 5
following a purchase from 17/10/2025
good but a bit long for delivery
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Périne R.
Rating: 1 out of 5
following a purchase from 15/10/2025
I have not received my package. It was supposed to be delivered at the Divonne crossroads, but apparently it is at the post office, and I cannot go pick it up during their hours since I work until 6 PM. It would be preferable to respect the pickup locations and to better track the delivery of packages to your customers. Moreover, it was urgent and I now have to wait for it to be returned to you for a refund, I imagine?
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Response from Produits-veto.com
Hello P rine,
Thank you for your feedback. We are sincerely sorry to hear that you have encountered difficulties with the delivery of your package. We take your comments very seriously. Unfortunately, it may be that the carrier reroutes packages due to various delivery issues (construction,...). We encourage you to contact us directly, and we will do our best to find a solution that works for you.
Thank you for your understanding.
Best regards,
The Produits-veto.com team
C
Chayan L.
Rating: 1 out of 5
following a purchase from 11/10/2025
As of today, I have not received my order, the transport company has not updated it for 1 week, I don't know where it is.
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Response from Produits-veto.com
Hello Chayan,
Thank you for taking the time to share your experience. We completely understand your frustration regarding the tracking of your order. Please do not hesitate to contact us directly so that we can assist you. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
I
Isabelle M.
Rating: 1 out of 5
following a purchase from 16/10/2025
Product error
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Response from Produits-veto.com
Hello Isabelle,
Thank you for taking the time to share your feedback. We are sorry to hear that an error occurred regarding your order. We wish to resolve this issue quickly. Please do not hesitate to contact us directly so that we can assist you. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
M
Michel B.
Rating: 1 out of 5
following a purchase from 14/10/2025
very good
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Response from Produits-veto.com
Hello Michel,
Thank you for your feedback. Unfortunately, I think you meant to give the maximum rating of 5 stars according to your comment.
Best regards,
The Produits-veto.com team
M
Marie Yvonne J.
Rating: 4 out of 5
following a purchase from 07/10/2025
perfect
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Titien C.
Rating: 4 out of 5
following a purchase from 10/10/2025
Happy with my order Delivery a bit long
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Patrick F.
Rating: 4 out of 5
following a purchase from 13/10/2025
Top
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Fabian H.
Rating: 1 out of 5
following a purchase from 10/10/2025
The parcel has not yet been delivered. It has been 11 days since the order was placed.
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Response from Produits-veto.com
Hello Fabian,
Thank you for your feedback. We understand your concern regarding the delivery. We invite you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
I
Iris K.
Rating: 1 out of 5
following a purchase from 07/10/2025
Hello, the order processing time was too long and I was charged. The website states free delivery from €99, but I ordered €139. No response from the seller.
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Nelly M.
Rating: 4 out of 5
following a purchase from 05/10/2025
delivery a bit long otherwise very good
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Boris H.
Rating: 4 out of 5
following a purchase from 29/09/2025
well packaged quick reception, a bit high price
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Christiane M.
Rating: 4 out of 5
following a purchase from 24/09/2025
Unfortunately, the products prescribed by the vet are not available for sale
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Brigitte C.
Rating: 4 out of 5
following a purchase from 21/09/2025
Very satisfied.
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André M.
Rating: 4 out of 5
following a purchase from 19/09/2025
Compliant
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Katia C.
Rating: 1 out of 5
following a purchase from 11/09/2025
Aerosol mask arrived punctured
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Response from Produits-veto.com
Hello Katia,
Thank you for taking the time to share your experience. We are sorry to hear that your aerosol mask arrived damaged. We invite you to contact us directly so that we can resolve this issue quickly. Your satisfaction is our priority.
Best regards,
The Produits-veto.com team
M
Marie-Christine D.
Rating: 4 out of 5
following a purchase from 26/06/2025
no problem
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Kerstin S.
Rating: 4 out of 5
following a purchase from 05/09/2025
I am very happy and you are really well, Mercy K S (Ireland)
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Stéphane M.
Rating: 4 out of 5
following a purchase from 06/09/2025
product well received and my dogs took it without difficulty
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Manar A.
Rating: 1 out of 5
following a purchase from 06/09/2025
Because I have not yet received the order. I ordered it two weeks ago.
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Response from Produits-veto.com
Hello Manar,
Thank you for taking the time to share your feedback. We are sorry to hear that you have not yet received your order. Your satisfaction is our priority, and we are committed to resolving this situation as quickly as possible. Please do not hesitate to contact us directly so that we can assist you.
Best regards,
The Produits-veto.com Team
R
Rolland D.
Rating: 4 out of 5
following a purchase from 07/09/2025
purchases and delivery very correct.
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Astrid S.
Rating: 1 out of 5
following a purchase from 02/09/2025
I have not received the ordered product. Maybe because of the Post!
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Response from Produits-veto.com
Hello Astrid,
Thank you for taking the time to share your experience. We are sorry to hear that your order has not arrived and understand your frustration. We are working closely with our delivery partners to ensure that every package reaches its destination. Please do not hesitate to contact us directly, we will be happy to help you resolve this issue quickly. Your satisfaction is our priority!
Best regards,
The Produits-veto.com team
J
Jean Claude V.
Rating: 4 out of 5
following a purchase from 04/09/2025
For my first order, I was a bit worried about the delivery because I also work with Mondial Relay, unlike my packages which are either dropped off at partner stores or by myself in a locker. I found it strange that I received an email saying it had left when it was still with you on Mondial because your intermediary does not drop off the package directly but says it has left if I receive this email. Personally, not great, and I was surprised at the finalization of the purchase. Initially, we were at 12 euros and in the end at 19. You should directly include the price with VAT during our purchases and not at the finalization. Fortunately, I am below the veterinary price. After that, it’s a choice if it’s really urgent or not. I think I will keep your site in favorites for future purchases. Best regards, Mr. VERBEKEN. Sorry for the spelling mistakes, I am not French.
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Daniel G.
Rating: 4 out of 5
following a purchase from 01/09/2025
Product well received, but the package was exploded.
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